Great experience at this office. Optometrist was very detailed in explaining his findings & my…read moreoptions for glasses . Did not try to upsell me but gave me suggestions for my needs . Very professional along with the nice lady in the front office area . Had my prescription glasses ready in a few days !

Unfortunately, I won't be returning. I did like this little shop, but they didn't ASK me what I…read morewanted and grossly overcharged me. In any type of retail, especially if medically related like your eyesight/vision, customers should be provided all options for any type of lenses and the beauty of being the one paying is that THEY get to decide what to buy and how much they want to spend. That ability was taken away from me here. My prescription is very very minimal. I've had corrective eye surgeries so I don't need much at all. I picked out a pair of frames that I liked and told the person to go ahead and place my order. I had to come back in to get measured and she said they'll call me when the glasses area ready. I didn't realize until pickup that somehow, for this very simple and very minimal prescription that the glasses were $300-$400!! Say, what??? I was like ok... I paid it and I said I'm going to be checking with my insurance because this isn't right. There's no way for what I was getting it should cost me that much. I also asked for a more detail receipt, not just an amount, but give details on what exactly I was charged. Well, what I found out in the emailed detailed documentation that the person who works there who took my order decided for herself that I was going to buy the MOST expensive lenses possible. I am very upset she did that and never ASKED me what I, the person paying, wanted to buy. She never gave me any options. She never explained anything. I mean, that's your job is to lay out and describe to me what my purchase options are. She just went ahead and ordered the most expensive thing on my behalf. I didn't think of it during the purchase process (why isn't she showing & explaining lens options...) because that part is their job #1 and #2, I haven't purchased glasses in a really really long time due to my corrective eye surgeries. I didn't even think of what she was *not* doing correctly. So, I called and has this discussion and I needed some of this money back. No way am I paying almost $400 for glasses that barely have any prescription to them, thus I will barely even need/use. I liked the frames so I wanted to keep them and she offered getting the lenses remade. And I'm feeling like, I don't know that I want to do business with them again. So that wasn't my preference given what just happened, how nothing was explained and I was just charged without my consent. Next I said what if I just return the lenses and she said she would refund me. So, that's what I ended up doing. To me it's really ridiculous that she couldn't refund me the difference for the less expensive lenses and allow me to keep the lenses already manufactured and in the frame. -- THAT would have been the ideal response. -- THAT would have saved losing me as a customer for life. So, now we are just going to fully waste the most expensive, perfectly good lenses, sized only for my frames, and with my own prescription for absolutely nothing? Great. How stupid. She is the one who grossly messed up and she should have allowed me to keep those lenses for her mistake instead of being so wasteful. I'm out.

Absolutely brilliant experience from the moment I scheduled until the moment I walked out of there!…read moreThey were very communicative before my appointment, the man who answered the phone was patience, kind and helpful. When I arrived I believe it was the same man, and he was equally as nice and helpful in person. The tech who did all the tests/images on my eyes was kind and helpful as well! He explained everything he was doing and why he was doing it in a way I could understand. He made sure all of my worries or concerns were addressed as well. The doctor, Megan Callahan, was probably the kindest doctor I've met in my life. She really cares about her patients! She also explained everything in great detail and made sure I understood my eye health and that I didn't walk out of the exam room with any questions unanswered. I had a case where I was given a wrong script by a big chain office upon moving to Denver, and it was causing me great head and eye pain. She was able to show me the difference between my original script, the wrong one, and my new correct one. And WOW! I am so glad she showed me as it really gave me a better understanding and so much peace of mind. Then I was taken out to try on some frames (they offered to put lenses in the ones I already had and did NOT pressure me at all to purchase anything extra from them) but I found some I love and they did a great bundle with the frames and lenses. All in all I had the best experience I could have hoped to have today! I will be a lifelong patient at this office. Lastly, this office is BEAUTIFUL. The decor is lovely, comforting and still professional. It was spotless clean! The room you pick out glasses in was so comfy and organized. If I could give 100 star rating I would!!

My first time here and had a great appointment and interactions with the staff. They have been very…read moregood about helping me find the best contacts even though it's a struggle. Old eyes But then I reached out for them to order me contacts with my insurance and never heard back and now the contact store is having an issue getting in touch with them to verify my prescription, which I really need.

My husband and I both had exams at Urban Eyes last week, him for contacts and me for glasses. They…read morewere able to get us scheduled for appointments pretty quickly and were professional both in person and on the phone. The store and exam areas were clean and well lit. They are located in a shopping center with a very busy parking lot and have 2 reserved parking spots in front of their office that they recommend parking in to avoid being towed. We both thought our visits were fine, and the eye doctor was professional and thorough. and the only thing we weren't crazy about were the fact that we felt like they tried to up-sell us on a few things. I totally get that everyone is trying to make a buck, but we just didn't love it from a medical provider.

10/10 customer service! I was visiting Denver from out of state and I forgot my contacts at home…read more The staff accommodated me promptly and they were able to provide me with contacts so I could see! I would consider moving to Denver just to receive my eye care here! Thank you so much! I truly appreciate your kindness!

This review is specifically referring to Dr. Jennifer Kiernan, the optometrist who practices at SEE…read moreEyewear in Denver. Dr. Kiernan is knowledgeable, through, friendly and patient. She provided information and insights into my vision status that clarified issues I had been experiencing. I can't offer ratings on the retail staff at SEE, but I highly recommend Dr. Kiernan.

The staff is friendly but not honest. They focus on upselling. I experienced this twice in three…read moremonths. After the second time, I unfortunately would purchase from See in Cherry Creek again.

Really good eye drs as well as super helpful staff. Explained everything in detail and really…read morehelped with my new lenses.

The service was amazing!! They were so friendly, quick and gave me great info. I will be coming…read moreback here every time. Highly recommend!

Amazing service! Simone went the extra mile to help me in an emergency. Highly recommend!read more

Need to have your eyes checked? Don't go to Optical…read moreMasters. Don't go to America's Best. Don't go to Replace A Lens or even UC Health. Go here. This is the Only optical shop that measured my PD (Pupil distance). Dr. Gilbert was the only one that thought it was important enough to create an accuate prescription. And it worked! Further, there are no attempts to coerce you to buy additional services, etc. They give you a quote and honor it. I appreciate that considering so many businesses try to upsell customers.

I have been a patient of this practice for years... In Jan when my insurance changed, I called…read morethem and CONFIRMED that they accept my new insurance. When they confirmed that they did, I booked an appointment for me and my wife. I waited six weeks for this appointment. On the day prior to the appointment I received a call informing me that they do not accept my insurance. To add insult to injury, they had the nerve to ask if I was willing to pay out of pocket for the exams. No thank you, that is why I have vision insurance. I will never return to this practice regardless of insurance based on this incompetence.

I love this place! We had to come for an immediate visit on Saturday for my daughter and they were…read moreso kind to seeing us asap before they closed. Kids are not the easiest when you need to poke around their eye pretty scary for them. She was kind patient and quick and found a way to appeal to my daughters interest. The dr snd front desk are amazing with kids of all ages. You should check them out for all your eye needs!!!

I researched online lens replacements and it was down to this one and another company. The pricing…read morewas pretty similar but I chose them b/c they say they are a family business and they are closer to me so I figured shipping would be faster. I had them do 4 pairs of progressives, one of which was a a computer distance. They are all perfect! I guess I'll never know if I actually got the lenses and coatings I paid for, but they are exactly the the right prescription, with no weirdness, lightweight, and the transition is working, as expected. The turnaround was pretty quick, and they were nicely packed up when I opened them up. They had a question about my order and called to go over it with me. I am totally pleased with this experience and would do it again!

Great business with great people ! ! Did a great job and got things done quicker than I could…read morehave imagined !

I've never reviewed a company in my life, but felt compelled to do so. All they care about is…read moremaking a profit off of you. I wanted to order contact lenses from a 3rd party instead of their overpriced contact lenses that dry my eyes out, but they blocked the order so I'd have to buy directly from them and charge me 50% more. They said it's because they weren't able to do an exam with me wearing those lenses, but I've been wearing them for 20 years and no other Dr. has had an issue with it. They might as well just come out and say, we want your money and don't care about you. Employees are nice, buy will never go to them again and I'd advise you don't go here either.

Update: back for my annual exam. Same great service! Looking forward to my updated glasses.read more

I'm extremely disappointed with the unprofessional and rude behavior of the staff at this office…read more From the moment I walked in, I was met with attitude and a complete lack of courtesy. Basic customer service -- like greeting patients, answering questions respectfully, or simply being polite -- seems to be too much to expect here. I came in for an eye exam, not to be treated like an inconvenience. The front desk staff in particular were dismissive, a blond older gal showed short-tempered, and made me feel unwelcome. If this is how they treat paying patients, I won't be returning -- and I wouldn't recommend this office to anyone looking for respectful, professional care. There are plenty of optometrists who know how to treat people with decency. I suggest looking elsewhere.

I thought the doctor was wonderful however the customer service from the other employees has been…read moreabysmal. Since my exam I have reached out to this office three times to have my prescription sent over to me. I have still received nothing. When I spoke with someone the second time I reached out I told her it was relatively urgent and she reassured me I would have it the next day. And yet still nothing. I won't be returning which is unfortunate because as i mentioned I was very happy with the care from the doctor but the rest of the staff is completely unresponsive. Do your job.