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    Millennium Business Services

    5.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    The UPS Store

    The UPS Store

    3.1
    (147 reviews)

    I was about to write a review for this UPS store when I came across another review describing an…read moreincident that I personally witnessed while standing in line as the next customer. I normally do not read other people's opinions, but I felt this review was unfair and did not present the full situation. I witnessed and heard the entire conversation because I was directly behind the customer in line, waiting while he spent a long time arguing over a small return charge. The customer was upset about being charged for an Amazon return through UPS, while the same return could have been free through Walmart or Whole Foods. The manager calmly tried several times to explain that the charge was related to Amazon's return policy, not the UPS store itself. Unfortunately, the customer was unwilling to listen, became very disrespectful, used inappropriate language, and left angrily. What surprised me most was seeing such a negative review afterward without including the full context. I have personally used this UPS store for years and have always received excellent, professional, and helpful service from the staff. It is disappointing to see them unfairly criticized.

    Erika! Thank you so much for your kindness and courteous to me and others! I see you being super…read moreprofessional and such a wonderful person to be around. This place is very lucky to have you part of the team. You are such an asset and a valuable member of Team UPS Lake Forest! Yay!

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.2
    (87 reviews)

    Marcus did an Amazing He helped me with the return and cut…read morethe box for me And had a great attitude Thank you

    I called this FedEx location today to inquire about assistance with a large project, and my…read moreinteraction with Chris was incredibly disappointing. Before I could fully explain the details, he repeatedly interrupted me, talked over me, and made incorrect assumptions about what I was asking for. Instead of listening and trying to understand the project, he became extremely flustered and raised his voice during the call. The entire conversation felt rushed, dismissive, and highly unprofessional. Customer service starts with listening, and unfortunately that never happened here. By the end of the call, it was very clear my business was not valued, so I politely ended the conversation, wished him a great day, and assured him I would not be doing business with this location moving forward! As soon as we hung up, I received a call from the regional manager. I made him fully aware of my interaction with Chris, including the interruptions, raised voice, and overall unprofessional conduct. What was most surprising was that he never once addressed or acknowledged Chris's behavior during the conversation. That alone told me everything I needed to know about the level of accountability and customer service in the South Orange County market. Based on both my experience and the volume of negative Yelp reviews across multiple South OC FedEx locations, it's becoming very clear that customer service is not a priority.

    Staples

    Staples

    3.4
    (151 reviews)

    Look for Chris! He's an amazing guy! I needed stuff to be printed and I was asking if he could make…read moresure the outcome was centered. Other locations have looked at me weirdly and said they couldn't. But Chris? He took the time to explain to me about different machines that the other locations might not have. So now I know what to look and ask for whenever I need to print something at Staples. I was talking about machines but in this location? Definitely look and ask for Chris! I didn't need to have my certificates reprinted again and again since Chris knows his stuff and he did it wonderfully. Didn't even have to ask for a sample. He's great!

    Very Disappointing Experience at Staples on El Toro…read more I visited the Staples on El Toro today, and unfortunately, the experience was extremely disappointing. There were several young employees working, but they seemed unfamiliar with the store and were unable to answer basic questions or locate merchandise. I was looking for a calculator that wasn't displayed on the sales floor, so I asked if they could check the storage/merchandise area. To my surprise, the employees didn't even seem to know where that area was. I ended up waiting about 20 minutes for a manager to arrive and retrieve the item. What should have been a simple purchase turned into a frustrating and, honestly, humiliating experience. I understand that employees need training, but customers shouldn't have to wait 20 minutes and rely on a manager to locate a basic item. This was my first experience like this at this location, but unfortunately, it will be my last. I won't be returning to this Staples. It's disappointing to see this level of customer service, and it makes me understand why people are choosing other stores. 1 star from me.

    Millennium Business Services - copyshops - Updated August 2026

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