Omg this is death beds...screaming all night, water taste like toulety water, using my own clothes…read moreas blankets and pillow, trying to balance on cot like bed no cushion, 10 inch 1975 made tv with double image. Best asset they got is a landline Wich is conveniently just out of reach like the other three items. Meds not here., then said they were gonna try and find some in Livermore even tho my pharmacy is rite around corner?! But most of all the screaming matches all day all nite are masking the smell of death. Good luck

I would like to thank the staff and administration for their care and concern in caring for my…read morefamily member through a difficult time. The nursing and support staff, from reception to therapies to building crews were patient and thorough with their care. When accomodations were requested, they bent over backwards to give the best of care and sympathy to a challenging situation. The premises were always clean, the rooms nice and the activities and volunteers providing entertainment and companionship very impressive.

my son just spent 2 weeks at the San Bruno SNF. it was his 3rd time staying there over the past few…read moreyears. When we came in I was amazed how many staff came into our room and remembered him ! When we walked the halls, staff from every department would greet us, it was sweet. ok, now about the care... Like all SNF's San Bruno is crowded with clients and staff can only do so much. But, I found that from the cleaners to the nurses, skilled or unskilled, the staff genuinely try their best to give every client the attention they need. Some need much more than others . I was there 5 to 10 hours a day, and got to see how things work. I found that clients with family to assist probably got their needs met quicker. And, the families are encouraged to visit their loved ones. I was welcomed at 7:00AM no restrictions... the outside visiting areas are relaxing. There are lots of airplanes but it's San Bruno so you expect that. I like this facility because it is a family of staff, all working together to help the clients. Even when we were leaving one of the aids came running up to us saying good bye, and she wasn't even working our room ! And, if there are issues Joe and his team do their darnedest to get it resolved. So go team San Bruno SNF , we'll probably see you again !!!

In my opinion, this place may have mistreated and thus lead to the passing of my grandmother and…read moreshould be shut down. The nurses are awful and the facility is under funded, at best. She went into this slum of a facility after her stay at Stanford, where they told us she was suffering from back pain and a UTI and was having some mobility issues due to her back pain. When she was transferred, we attempted to check if she was getting proper medication for said UTI and they told us that they didn't see it in her paperwork and refused to treat her for it. We didn't realize the facility was so bad but now the voicemails of my grandma calling us crying and saying she is scared haunts me to this day. My grandma went into septic shock and died of what they deemed "heart failure" inside of this place. Again, she went in for back pain. Not issues with her heart. NEVER let your loved ones be treated here, if you value their lives.

While this review is long overdue, I wanted to take a moment to recognize the wonderful care my…read moremother received at this rehabilitation center following her knee surgery several years ago. The staff was compassionate, attentive, and genuinely invested in her recovery and well-being. They treated her with kindness, respect, and professionalism every step of the way, which gave our family tremendous peace of mind during her rehabilitation. My mother received excellent care, and we will always be grateful for the support she received during her recovery. Based on our experience, I would highly recommend this rehabilitation center to anyone seeking quality care for a loved one.

Unfortunately, my Uncle had a stroke but was fortunate, to get a month's care at Pacifica Nursing &…read moreRehab after being released from South San Francisco Kaiser. Facility is clean but older (3 floors) with a shared room of 4 patients (Room 304) with drapes for privacy...also, when the elevator takes awhile and it's only 3 floors is telling. Staff all very helpful, friendly, professional and caring. Activities and snacks in the community room if you're lucky to be mobile. Menus and activities are always posted. No issue with his stay and care (except noise which is to be expected) BUT wish my uncle could've stayed longer to get the daily physical therapy he needed. Unfortunately, Kaiser "claimed" they didn't see improvement and released him (which seems to be counterintuitive!) even after appeals. Smh. I wish I could name all the staff members who cared for my uncle. Basically, 3rd floor staff from the nurses, CNA, interns and admins were always proactive with his health care needs and truly compassionate people. Thank you!

When a loved one of mine was admitted to this facility I was a bit hesitant as to how the staff…read morewould treat my family member. For the weeks spent at the facility our loved one was very well taken care of. From the front office to the CNA's and nurses staff was great, Very attentive, warm, welcoming and efficient. The activities here kept our loved one entertained. The facility was clean and looked well organized. The stay here was comfortable and made sure our loved one was healing well up to a speedy recovery. I hope no one would have to stay here, but if so. I would definitely recommend this place. For the cleanliness and the wonderful staff. Thank you all again!

I cannot speak highly enough of the care I received at Golden Heights Nursing facility…read more The Doctors from Kaiser are exceptional and the care is 24 hours. I am going home tomorrow and have recuperated very well.

Excellent staff. The kitchen welcomes suggestions. For example, I asked for extra salt and pepper,…read moreand they included it with my meals going forward. If you don't like what is on the menu today, you can ask for a substitute. There are RNs and CNAs 24 x 7. There are two, sunny patios. So you don't need to hang out in your room. They have a large staff of physical therapists and occupational therapists, so every patient can receive therapy every day. As is usually the case, half the staff are Filipinos, but there are also staff from Indonesia, Nigeria, Mexico, Malta, Fiji, Lithuania, China and the Caribbean. One individual was even born in California!

I am writing to share my sincere appreciation for the exceptional care and environment at Belmont…read moreHealth Care. It has been a pleasure to observe the wonderful sense of community and family that defines your facility. The dedication of the entire staff--from the administration and nursing teams to physical therapy, wound care--is truly evident. I particularly want to highlight the CNAs for their amazing work, and nurses ,as well as the medical staff for maintaining the excellent communication that contributes to the high quality of service. I also want to commend the Facilities Department for their instrumental work in preparing patient rooms and following up on specific needs. Naresh has been particularly attentive to my mother's requirements and has become my primary point of contact for assistance.He is prompt and our go to person.Additionally, I would like to recognize in facilities Roberto and Louis for their attentive and professional support , as well as the laundry service team and housekeeping staff who keep facility very clean and pristeen. Thank you to everyone at Belmont Health Care for your hard work and commitment to creating such a welcoming and professional atmosphere for patients and their families. I want to also mention Jonathan in dietary he's always attentive to to Mom's dietary needs and will modify the menu for her if needed

*Disclaimer: This facility is no longer "St. Francis Heights". Goes by a different name owned and…read morerun by a different company. Generations Health Care (HQ in southern California) operated Saint Francis and my rating pertains to them, not to the current ownership, which took over within a year after COVID-19 was officially declared a pandemic in the U.S.* ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Situated in a quiet corner in a fairly quiet neighborhood but also with easy access from Highways One and 280 is this care facility. Saint Francis Heights was very good for patients from Daly City or coming from the western/southern districts of San Francisco, who needed skilled nursing after a hospital stay. Some of those trying to recover end up requiring 24-hour nursing care long term. The building is at least a few decades old, and rooms don't have the newest shiniest advanced equipment, but it is kept very clean and mostly functioning fine. Staff did their best in caring for patients and residents. Nutritionists did what they could to provide individually tailored meals, but bottom line, the food and beverage were average quality hospital type fare. The pandemic posed the most enormous challenges, with regard to just trying to retain staff and keeping the virus at bay -- a virtually impossible task at any care facility. Many services and amenities were continually postponed or stopped altogether. And unfortunately COVID struck many here, patients and staff alike. Heights administrator communicated to families in a timely manner and heeded guidance from the County, even with constantly changing rules. By the way, St. Francis Heights is not to be confused with St. Francis Pavilion, the two-story structure next door. It's a separate building with a separate administrator. Still, both facilities are under same ownership and utilise laundry and kitchen facilities located at Pavilion and on occasion they share staff. Special thanks to former administrator Kordell, former nursing director Jessica, social service manager Nelai, nurses Carmen and Mary Lou, CNA Carmen and Neil, and Michelle of business office, for all their efforts. Patient care, attention to residents and family briefing were all markedly better when Generations Health Care was operating St. Francis Heights, before it was sold to an east coast company that runs nursing homes.

My mother was there for six months... She was diagnosed with dementia while she was there. I was…read moreshocked at the employees on every level and their response to people with dementia. No training in this department I assume. It just wasn't my mother. I watched a patient screaming in the hall at a nursing assistant who was screaming back at her. 100% unprofessional. their Covid knowledge was absolutely abysmal. They roomed Covid positive people with healthy people, and tried to say that was normal and OK. There were a few times that I observed the nursing assistance sitting in my mother's room, reading a newspaper or watching TV while my mother was sleeping and not caring for her at all. But that was not the majority. But there are bums collecting a paycheck in every occupation. On the flipside, MOST of the nursing assistance really did try. They're overworked, underpaid, understaffed. They don't have to be charming or sweet or entertaining but they do their job. BIG ISSUE! I did draw attention to the on-site nurse, the pharmacy nurse that would pass out medication. They did not watch medicine being taken. I found a collection of pills under my mother's tissue. The pharmacist swore up and down that he had watched my mother take the pills. Had no answer when I presented a handful of them. Nor was there an apology. But I sincerely think most of the people there try hard and an overwhelming job. the food was not cuisine, but it was edible and decent.

Highly recommend. My Dad has stayed there multiple times and experienced great service from their…read morephysical therapist Erick. Also, shout out to Rosa who is incredibly caring. Having been at a high end skilled nursing facility by Stanford I can say if your loved one needs PT this place offers the best. They well prepared my Dad ,Fred for his return home. The staff followed up with me after he was released to ensure he was getting the proper home care. Thanks Team Carlmont Gardens

The staff are very hardworking and courteous here . I came to take a friend out and help out .read more

I recently had the opportunity to work with the outstanding care and services provided by The…read moreAvenues Transititional Care Center, and I am delighted to share my positive experience with others. One of their residents was discharging w/ home health services (provided by my agency), so I wanted to meet the pt while they were still at the facility and help ease them into the transition back home. From the moment I stepped through their doors, I was greeted by a warm and compassionate staff that truly cared about the well-being of their residents.I was definitely impressed; the facility has a clean and inviting environment, creating a welcoming atmosphere that promotes healing and recovery. The staff members, including the nurses, caregivers, and discharge planner, were consistently attentive, professional, and empathetic. Their dedication to providing personalized care was truly outstanding. One aspect that truly impressed me was the level of expertise and skill demonstrated by the healthcare professionals. From managing medications and administering treatments to assisting with daily activities, they displayed a high level of competency and professionalism. Their commitment to staying up-to-date with the latest medical advancements ensured that our patient received the best possible care. I must also commend the facility's commitment to communication and family involvement. The discharge planner consistently keeps families informed about progress, treatment plans, and any changes in care. They consistently encourage family participation and provide valuable support. I worked directly with their Social Services team consisting of: Kate, Cathy, Bea and Andrew. They were friendly, punctual, knowledgeable and easy to work w/ from start to finish. They exceeded all my expectations and our patient loved them as well. To be honest they're all still in touch to this day. Overall, The Avenues Transitional Care Center exceeded my expectations in every aspect. Their dedication to personalized care, expertise of the staff, engaging activities, and commitment to communication truly set them apart. I would highly recommend The Acenues Transitional Care Center to anyone seeking exceptional care in a warm and compassionate environment.

Poor communication between staff and family members. In my experience, it is borderline negligible…read moretreatment to their patients. My grandfather was here for just 2 weeks and contracted COVID from another patient in a room across the hall. The staff did not inform us and we only discovered this when we walked in during a visit to see him get tested (it was positive). Because of this, we've had to refrain our visits. The next time we came to visit, it was clear that he had not eaten in over 1 day and he didn't have proper clothing. Again, they did not communicate that he missed any meals. His blood pressure was 66 over 30 and he had to get escorted to the ER immediately. They only agreed to test his blood pressure after our constant requests. Please be careful when admitting your loved ones and speak out. It is easy for those who can't speak up to get taken advantage of.