my son just spent 2 weeks at the San Bruno SNF. it was his 3rd time staying there over the past few…read moreyears. When we came in I was amazed how many staff came into our room and remembered him ! When we walked the halls, staff from every department would greet us, it was sweet. ok, now about the care... Like all SNF's San Bruno is crowded with clients and staff can only do so much. But, I found that from the cleaners to the nurses, skilled or unskilled, the staff genuinely try their best to give every client the attention they need. Some need much more than others . I was there 5 to 10 hours a day, and got to see how things work. I found that clients with family to assist probably got their needs met quicker. And, the families are encouraged to visit their loved ones. I was welcomed at 7:00AM no restrictions... the outside visiting areas are relaxing. There are lots of airplanes but it's San Bruno so you expect that. I like this facility because it is a family of staff, all working together to help the clients. Even when we were leaving one of the aids came running up to us saying good bye, and she wasn't even working our room ! And, if there are issues Joe and his team do their darnedest to get it resolved. So go team San Bruno SNF , we'll probably see you again !!!

In my opinion, this place may have mistreated and thus lead to the passing of my grandmother and…read moreshould be shut down. The nurses are awful and the facility is under funded, at best. She went into this slum of a facility after her stay at Stanford, where they told us she was suffering from back pain and a UTI and was having some mobility issues due to her back pain. When she was transferred, we attempted to check if she was getting proper medication for said UTI and they told us that they didn't see it in her paperwork and refused to treat her for it. We didn't realize the facility was so bad but now the voicemails of my grandma calling us crying and saying she is scared haunts me to this day. My grandma went into septic shock and died of what they deemed "heart failure" inside of this place. Again, she went in for back pain. Not issues with her heart. NEVER let your loved ones be treated here, if you value their lives.

When a loved one of mine was admitted to this facility I was a bit hesitant as to how the staff…read morewould treat my family member. For the weeks spent at the facility our loved one was very well taken care of. From the front office to the CNA's and nurses staff was great, Very attentive, warm, welcoming and efficient. The activities here kept our loved one entertained. The facility was clean and looked well organized. The stay here was comfortable and made sure our loved one was healing well up to a speedy recovery. I hope no one would have to stay here, but if so. I would definitely recommend this place. For the cleanliness and the wonderful staff. Thank you all again!

I cannot speak highly enough of the care I received at Golden Heights Nursing facility…read more The Doctors from Kaiser are exceptional and the care is 24 hours. I am going home tomorrow and have recuperated very well.

Omg this is death beds...screaming all night, water taste like toulety water, using my own clothes…read moreas blankets and pillow, trying to balance on cot like bed no cushion, 10 inch 1975 made tv with double image. Best asset they got is a landline Wich is conveniently just out of reach like the other three items. Meds not here., then said they were gonna try and find some in Livermore even tho my pharmacy is rite around corner?! But most of all the screaming matches all day all nite are masking the smell of death. Good luck

I would like to thank the staff and administration for their care and concern in caring for my…read morefamily member through a difficult time. The nursing and support staff, from reception to therapies to building crews were patient and thorough with their care. When accomodations were requested, they bent over backwards to give the best of care and sympathy to a challenging situation. The premises were always clean, the rooms nice and the activities and volunteers providing entertainment and companionship very impressive.

While this review is long overdue, I wanted to take a moment to recognize the wonderful care my…read moremother received at this rehabilitation center following her knee surgery several years ago. The staff was compassionate, attentive, and genuinely invested in her recovery and well-being. They treated her with kindness, respect, and professionalism every step of the way, which gave our family tremendous peace of mind during her rehabilitation. My mother received excellent care, and we will always be grateful for the support she received during her recovery. Based on our experience, I would highly recommend this rehabilitation center to anyone seeking quality care for a loved one.

Mom is back. She fractured her hip. She was previously admitted for her pneumonia treatment (2…read moremonths ago) and now her hip fracture. She chose to come back to Pacifica nursing to do her rehab due to her special bond with all the nurses (Alma)and P/T staff (Michelle) . Their care and dedication that they provide to my mother is amazing. Thank you for taking care of our mother and everyone mother's and father's.

If you look at the photos there's only one photo that shows 0 if you look at the photos there's…read moreonly one picture of the way the room is set up there's absolutely no room other than the bed you can squeeze alongside the sheet that keeps you separated from the other patience area it should be a one bedroom. It was very bad I did not stay they didn't want me to leave they said I should stay there for my safety but there was no way I could stay so I caught a cab out of there.

The Activity Director at San Francisco Post-Acute deserves recognition for designing an innovative…read moretherapeutic program tailored to a patient's complex needs, including a stroke, Alzheimer's, traumatic injury, Hospice care and Post-Acute cases both short and long-term care with physical disabilities and limitations. Director Lee Guarina's leadership ensured the program's success, as patients were encouraged to participate in daily activities through the incorporation of seasonal themes. The activities were engaging and beneficial, providing a positive experience for patients, families, and staff. We at Unitek College South San Francisco campus appreciate the team's dedication to delivering outstanding care and recommend San Francisco Post-Acute as a premier destination for therapeutic services. God Bless and Mabuhay!!! Ms. Rose Reyes VN Clinical Instructor UNITEK COLLEGE South San Francisco

*Disclaimer: This facility is no longer "St. Francis Heights". Goes by a different name owned and…read morerun by a different company. Generations Health Care (HQ in southern California) operated Saint Francis and my rating pertains to them, not to the current ownership, which took over within a year after COVID-19 was officially declared a pandemic in the U.S.* ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Situated in a quiet corner in a fairly quiet neighborhood but also with easy access from Highways One and 280 is this care facility. Saint Francis Heights was very good for patients from Daly City or coming from the western/southern districts of San Francisco, who needed skilled nursing after a hospital stay. Some of those trying to recover end up requiring 24-hour nursing care long term. The building is at least a few decades old, and rooms don't have the newest shiniest advanced equipment, but it is kept very clean and mostly functioning fine. Staff did their best in caring for patients and residents. Nutritionists did what they could to provide individually tailored meals, but bottom line, the food and beverage were average quality hospital type fare. The pandemic posed the most enormous challenges, with regard to just trying to retain staff and keeping the virus at bay -- a virtually impossible task at any care facility. Many services and amenities were continually postponed or stopped altogether. And unfortunately COVID struck many here, patients and staff alike. Heights administrator communicated to families in a timely manner and heeded guidance from the County, even with constantly changing rules. By the way, St. Francis Heights is not to be confused with St. Francis Pavilion, the two-story structure next door. It's a separate building with a separate administrator. Still, both facilities are under same ownership and utilise laundry and kitchen facilities located at Pavilion and on occasion they share staff. Special thanks to former administrator Kordell, former nursing director Jessica, social service manager Nelai, nurses Carmen and Mary Lou, CNA Carmen and Neil, and Michelle of business office, for all their efforts. Patient care, attention to residents and family briefing were all markedly better when Generations Health Care was operating St. Francis Heights, before it was sold to an east coast company that runs nursing homes.

My mother was there for six months... She was diagnosed with dementia while she was there. I was…read moreshocked at the employees on every level and their response to people with dementia. No training in this department I assume. It just wasn't my mother. I watched a patient screaming in the hall at a nursing assistant who was screaming back at her. 100% unprofessional. their Covid knowledge was absolutely abysmal. They roomed Covid positive people with healthy people, and tried to say that was normal and OK. There were a few times that I observed the nursing assistance sitting in my mother's room, reading a newspaper or watching TV while my mother was sleeping and not caring for her at all. But that was not the majority. But there are bums collecting a paycheck in every occupation. On the flipside, MOST of the nursing assistance really did try. They're overworked, underpaid, understaffed. They don't have to be charming or sweet or entertaining but they do their job. BIG ISSUE! I did draw attention to the on-site nurse, the pharmacy nurse that would pass out medication. They did not watch medicine being taken. I found a collection of pills under my mother's tissue. The pharmacist swore up and down that he had watched my mother take the pills. Had no answer when I presented a handful of them. Nor was there an apology. But I sincerely think most of the people there try hard and an overwhelming job. the food was not cuisine, but it was edible and decent.

My parents moved here in 2017. They have liked it ever since. My Mom passed away in 2023 and my Dad…read moresuffers from Dementia and still lives there. He is happy there and they are very attentive. Sure there have been problems here and there but, overall he likes it.

My mom, at the age of 99, chose to move to Peninsula del Rey after recovering from a brief illness…read more Sadly, she passed away just after her 100th birthday. However, her stay at PDR was one of the highlights of her life. She constantly raved about the staff - their professionality, warmth, and availability. The loved the food, actually complaining that it was too good! She took advantage of many of the numerous activities. She LOVED PDR. The staff: My mom bonded with so many staff members. Their warmth was a huge comfort to my mom. They cared deeply about her physical and emotional well-being. The apartment was exceptional. It was well-designed, with ample kitchen counter space, large bathroom, and cozy bedroom. It had lots of light, ample closet space, and a washer/dryer. The facility is kept immaculate - more like a nice hotel than anything else. The apartment cleaners are really very meticulous. Every time I visited my mom, I noticed that this was the cleanest I've ever seen any of her places. The shuttle van was always available for my mom's medical appointments. PDR also offered outings to museums. In summary, I highly recommend PDR to someone who needs assisted living.

I recently had the opportunity to work with the outstanding care and services provided by The…read moreAvenues Transititional Care Center, and I am delighted to share my positive experience with others. One of their residents was discharging w/ home health services (provided by my agency), so I wanted to meet the pt while they were still at the facility and help ease them into the transition back home. From the moment I stepped through their doors, I was greeted by a warm and compassionate staff that truly cared about the well-being of their residents.I was definitely impressed; the facility has a clean and inviting environment, creating a welcoming atmosphere that promotes healing and recovery. The staff members, including the nurses, caregivers, and discharge planner, were consistently attentive, professional, and empathetic. Their dedication to providing personalized care was truly outstanding. One aspect that truly impressed me was the level of expertise and skill demonstrated by the healthcare professionals. From managing medications and administering treatments to assisting with daily activities, they displayed a high level of competency and professionalism. Their commitment to staying up-to-date with the latest medical advancements ensured that our patient received the best possible care. I must also commend the facility's commitment to communication and family involvement. The discharge planner consistently keeps families informed about progress, treatment plans, and any changes in care. They consistently encourage family participation and provide valuable support. I worked directly with their Social Services team consisting of: Kate, Cathy, Bea and Andrew. They were friendly, punctual, knowledgeable and easy to work w/ from start to finish. They exceeded all my expectations and our patient loved them as well. To be honest they're all still in touch to this day. Overall, The Avenues Transitional Care Center exceeded my expectations in every aspect. Their dedication to personalized care, expertise of the staff, engaging activities, and commitment to communication truly set them apart. I would highly recommend The Acenues Transitional Care Center to anyone seeking exceptional care in a warm and compassionate environment.

Poor communication between staff and family members. In my experience, it is borderline negligible…read moretreatment to their patients. My grandfather was here for just 2 weeks and contracted COVID from another patient in a room across the hall. The staff did not inform us and we only discovered this when we walked in during a visit to see him get tested (it was positive). Because of this, we've had to refrain our visits. The next time we came to visit, it was clear that he had not eaten in over 1 day and he didn't have proper clothing. Again, they did not communicate that he missed any meals. His blood pressure was 66 over 30 and he had to get escorted to the ER immediately. They only agreed to test his blood pressure after our constant requests. Please be careful when admitting your loved ones and speak out. It is easy for those who can't speak up to get taken advantage of.