I was lightly scolded for having a simple box with 6 bottles of wine that was easy to lift and…read morecarry. This has happened a few times, and yesterday was the last straw after being a loyal customer for years. Not surprised to see other remarks about unfriendly service.

I've been coming to Postal Annex for YEARS, and it used to be my go-to for high-quality service and…read morefriendly staff. Unfortunately, that's changed recently. One employee in particular is consistently unfriendly and off-putting, which makes the whole experience less welcoming. On top of that, charging $2-$3 (changes every time which seems VERY odd) just to put a piece of tape on a box feels excessive. To add, no other Postal Annex has EVER charged me for tape which makes me wonder why just here?? I used to choose Postal Annex over FedEx, USPS, and UPS because they were genuinely helpful--now it feels like I'm just wasting my money. At this point, I'd rather drive farther or go to a main carrier. I hope they figure it out in the future and for other customers.

Rebecca was extremely efficient and polite and reasonably priced. She knew I was in the…read moreneighborhood so she made an effort to be at her office sooner that expected. Lovely lady and super courteous.

From start to finish Rebecca Smith's notary service was excellent. It was easy to make an…read moreappointment with her. She was super friendly, professional and efficient throughout the whole process. The location was very convenient as well. I will definitely use her notary services in future.

Canada's passport photo requirements differ from the United States' requirements. Finding a…read moreknowledgeable photography center was surprisingly difficult. We traveled to Mill Valley to the UPS store in the Blithdale shopping center. That particular UPS store uses a new stand alone computer which allows the store to select a particular country among many countries and tailors your photo to that country's specific requirements. The store's photographer, who was terrific, uses a hand held 50 mm camera and quickly snaps a photo of you against the appropriate white background. The photo is accepted and printed if it exactly meets the country's requirements. You then can bundle your required passport application with your new passport photo and ship it via UPS to your chosen country. If your chosen country happens to be Canada, we were warned to follow Canada's requirements exactly.

Happy Returns experience - do not take your Happy Returns to this store. The person that took my…read morereturn was rude. I stayed quiet. I asked for a receipt of the drop off, which annoyed him, but he gave me one nonetheless. Today, I arrived home to find the return sitting on my front porch. I called the store and they explained a mistake had been made and the item was put in the UPS bin and sent back to me. They told me I needed to get a new return code from Happy Returns and bring it back. They were unapologetic and rude (again). I used to go to this store for other needs, but this experience has put me off from ever returning. Edited following owner's comment: Thanks for responding. I stand by my account. The honest mistake cost me 30 minutes of phone calls today between Happy Returns and Athleta. It will also cost me another 20 minutes of my time tomorrow when I take the return back to another store for processing.

I don't think you can find a better notary service. Frank came to our home, explained everything…read moreclearly, made us and our kids smile and laugh the whole time, and got the job done. Highly recommended for notary services, especially real estate transactions!

Frank came by to notarize some important trust documents that needed last revision to earlier…read moreversions. He already had a full day of work on his schedule but managed to go out of his way to get to the address. Very personable and equally as efficient and thorough in his procedures. No question I'd refer him to anyone who can't get out of the house for this very necessary process.

I needed several documents certified by a notary public ASAP. Scheduled an appointment with Jeremy…read morewho was able to accommodate us on short notice. He met us within a couple hours and took care of the closing documents to our property purchase in a flash. He made the process smooth and painless, and did not charge an arm and leg like others who quoted me. Highly professional, efficient, and recommended. Thank you again.

From the owner: Based in Mill Valley and can travel throughout the area, 24/7 availability. Please call, text, or…read moree-mail today for the lowest, most affordable rates in Marin. Bilingual in Spanish as well.

We were lucky to find Orozco Notary, which provides mobile notary services. Rosie was a pleasure…read moreto work with, and I would recommend her to anyone needing notary services. We needed to have a trust amendment, an updated health care directive, and a will notarized for my 100 year old aunt, who is a resident in an assisted living facility in Mill Valley. Rosie accommodated our schedule, arrived promptly, and worked with friendly efficiency. When our attorney noticed a missing stamp, Rosie took responsibility and went out of her normal territory to correct the oversight.

From the owner: Rosie Mobile Notary Service Marin - I-9 Form Verification I…read moream a full-time professional Signing Agent, Mobile Notary and a bonded Immigration Consultant. I provide services to Marin County.

Great addition to Tam Valley…read more In the past few months I've used most of their services. Notary, UPS shipping, US postal service (beats going to the post office), fax service, and copy machines. The wife has used the multi-color printing service to her satisfaction. Best of all, the store is immaculate and the copy machines are in top running order. Don't see that everywhere. Only downside is their direct access to Good Earth Natural Foods and their wonderful bakery!

Since the change in ownership this store no longer provides advertised mailbox service of package…read moredelivery notification. As a lawyer who receives express and hand deliveries this is why I contract for mailbox service. The store manager refuses to provide this service, claims its not part of the contract (read your own website) and is sarcastic and rude. If delivery notification is important, or respectful customer service, take your business elsewhere.

Services performed: Livescan and Notary…read more Quality: Judy was extremely polite, accommodating (she squeezed me in between appointments), and experienced. Whole process took approximately 15 minutes. Value: Livescans were paid for by hiring agency and notary service was extremely reasonable. Thank you Judy!

Judy was amazing! After having my fingerprints rejected at a UPS store, I reached out to her for a…read morethird try. The quality and service was night and day. She explained the whole process and had me verify all of my information. She was extremely thorough and knowledgeable, which put me at ease. The next day, I was informed that my prints had cleared for my new job. Her pricing was affordable and a great value considering all of her expertise. I cannot recommend her enough.

Terrie is very organized and knows what she is doing. Easy to work with. On time and efficient. She…read moremade the whole process very easy.

After taking almost a year to round up 11 Birth, Marriage and Death certificates from different…read morecounties and states, I was semi-terrified at the thought of handing them all over to a stranger to have them Apostilled in Sacramento. I contacted Terrie who quickly boosted my confidence by asking questions that made it clear she had both experience and concern with ensuring that the documents would be processed without any issues. One of the documents was from out of state and would need to be handled separately and Terrie quickly connected me with a resource and coordinated the exchange. Given the number of documents that I had to process, Terrie offered me a break on her standard per-document fee and agreed to what I felt was a very fair overall price. On a Thursday, Terrie came to my office where I handed everything over. The following Thursday all 11 documents were in my mailbox with Apostilles attached. Couldn't have been easier or more painless. You're in good hands with Terrie. Highly recommend.

The owner of this store should lose his franchise…read more I had the absolute rudest encounter in his store, and certainly will not visit his location again. Unfortunately for UPS, I will direct all my shipping needs to other carriers. That's how bad this man's behavior was. Sad.

To anyone shipping using the UPS Store in the Cove shopping center…read more I don't appreciate being taken advantage of during the holiday shipping rush. I was just at the UPS Store in the Cove and asked to ship a box using the UPS Flat Rate Service for a box under 1,728 cu in. The UPS Simple Flat Rate for that size of a box would have been $22.30. The store manager emphatically stated that UPS does not offer a flat rate service similar to FedEx and USPS.  I was in a hurry, so I did not have time to look it up. I ended up paying $48.xx + $10 insurance. This isn't a big deal, but clearly I was given the wrong information. This is a UPS store and the staff should be familiar with UPS offerings. The store should notify customers that UPS offers a Flat Rate service, allowing them to print the label online and drop off the box at your store. Here is the link that explains the UPS Flat Rate Service: https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates/flat-rate-shipping