Hi Leah,
While I appreciate you taking the time to fact check me like Facebook, it seemed only fair to point out some of the inaccuracies in your fact checks as well as explain why some of the stuff you dispute and may very well be wrong is in my review.
I spent a good 40 minutes in your shop looking at cheeses. I saw some that I could buy at any Whole Foods and many I did not recognize. Everytime I asked your counter person to give a personal description of a cheese I didn't recognize, they would relate them to blue cheese, parmesan-like, and gouda-like. I did purchase a cabot clothboard cheddar from Vermont and hated it. The other cheese I purchased was very much like a fresh parmesan. If you don't have three large sections broken up this way, don't blame me for thinking it. I was never asked if I wanted to try anything, which I understand as in a quaint store like yours handing out any samples would certainly put you out of business. Therefore, I had to simply go by your little signs and your employee's description. If he says to me this section is blue cheese type cheeses, these are parmesan-like, and these are sort of like goudas, and you don't want people to think that, then you need to better train your employees.
Let's address your baguette claim. It was not 20" or close. I just used a tape measure to measure the 2/3 of my stove top you see the bread sitting on and it is around 16". Sorry, but I'm not blind, and they were not 20 or 22 inches. I said the bread was good, but as someone who makes their own bread, while good it was not amazing. And it was tiny. People who come into your shop will see for themselves. They don't need to trust me. Unless that one day I came in, you got ripped off by your bread provider and hence the customers also got ripped off with sub-par sized loaves.
Once again, your employee described the grilled cheese as a french onion soup and said that is how other customers have referred to it. Don't want me to quote him, then better train your employees. I will concede it was whole wheat bread, which I abhor anyway. Regardless, the sandwich was sour, so it's either the cheese had gone, the bread is sour, or something else in the sandwich is sour like overly sour sourdough bread. My taste buds may not align with yours as far as what I love, but I know what sour is and the sandwich had an off putting sour aftertaste.
With the mortadella sandwich, I prefaced my opinion by saying in my 50 plus years of life on this Earth, I've never bothered to eat mortadella. So what I found was I hate it. I don't care how many pistachios there are in it, the sandwich read as pistachio sweet with bitter greens, and mustard. If that sounds enticing to many of your other customers, great. If someone has never had mortadella, I would tell them to beware they may not like it. If someone doesn't like mortadella, this sandwich will not change their mind. It was awful. Was there pesto? I thought once again your employee said the condiments were like a pesto. I could be wrong about that. Regardless, it was extremely unpleasant trying to shove as much as I could down my throat.
I know you love your store and think it's the best, or else you wouldn't do what you do. And from reviews, you have plenty of customers who agree with you and are fans. Sorry, but I am not. And my reviews are for people who follow me and find they agree with my tastes on other restaurants they might've tried. Then they know if they have a shot at liking or not liking a new place I've tried. My goal is not to hurt your business as much as to critique the taste, quality, and price of things I purchase at businesses. Either way, good luck with your shop. read more