Very friendly staff and excellent service. It was very easy to find and the are open on Sundays for my busy schedule thank you ready. Now we are for my vacation read more

Miliv Med Spa - Medical Spas Near Me - Houston, Texas

I would strongly caution anyone considering Miliv Med Spa to think twice before doing business with them, particularly before allowing them to process a financed transaction. I went to Miliv on September 17 and received a service that day. The person who performed the service was pleasant and professional. At that time, I initially intended to move forward with SIX additional services scheduled for later. I actually went home to get my credit card because I was prepared to move forward. However, after I left, I had difficulty getting anyone to respond. I contacted them on September 17 and received no response for TWO DAYS. I was given excuses, including being told that the representative's son was sick. Then I was told that she did not handle refunds and that I needed to go through an email. What is interesting is that when Miliv wanted my business and wanted to schedule another appointment, they had no problem reaching me. When I was trying to get answers about my money, suddenly getting a response became difficult. They even contacted me to schedule another appointment, and I explained that I had already been trying to reach them for days. I was then told they were sorry. During that same period, I realized I was not seeing the results I had hoped to see from the September 17 service. Between the lack of results and the lack of responsiveness, I decided NOT to move forward with the six additional services. That is when the situation became even more concerning. I was told that I CANNOT BACK OUT and that Miliv has signs everywhere stating customers cannot cancel. I was there ONE DAY. I did not see signs everywhere--or any sign telling me that I was agreeing to an irrevocable purchase. More importantly, I WAS GIVEN NO PAPERWORK. No contract. No receipt. No written cancellation policy. Nothing for me to review or sign stating that I could not cancel. Had I been presented with a written term before purchasing that said I could not cancel, I absolutely would have made a different decision about proceeding. But it is not my responsibility to search a business for signs containing terms I am supposedly bound by, particularly when I was never given a document containing those terms and never signed anything agreeing to them. And let's be clear: THE SIX ADDITIONAL SERVICES WERE NEVER PERFORMED. They were future services scheduled for October. I told Miliv BEFORE those services occurred that I no longer wanted to proceed. I am not disputing the service I received on September 17. I am disputing being charged for six future services that were never performed. The transaction was financed through Sunbit. Sunbit is already aware of the dispute, and I have also reported my experience with Miliv's handling of this matter to them. What has been most disappointing is the way Miliv handled a simple customer-service issue. I expected a professional business to communicate with me, explain its position and provide documentation supporting it. Instead, I experienced dismissiveness, excuses and combative behavior. The person I dealt with regarding this issue was not the "nice and friendly" person I was later told was in charge. My experience was the opposite: dismissive, rude and combative. I am now waiting for Sunbit to assist with resolving the dispute. I am sharing this experience because consumers deserve to know what they are walking into before giving this business their money or allowing a financing account to be established in their name. DO NOT TRUST VERBAL REPRESENTATIONS. GET EVERYTHING IN WRITING BEFORE YOU PAY. If a business expects you to be bound by a cancellation policy, make sure you actually receive that policy and have an opportunity to review it BEFORE you purchase. Based on how this situation has been handled, I would not recommend this business. read more

I would love to leave a negative star if I were able. They are liars and scammers!!! Houston has much more to offer than this spa can do. Miliv Med Spa (a joke in the name itself) is only good at ripping people off and opening up a credit account without you knowing. read more

I got the LED therapy facial and absolutely loved it! The best spa experience! It was a $69 promotion (found it on instagram) and included ultrasonic therapy, a microdermabrasion, this electric current therapy, a radio?frequency therapy, and the led therapy! It felt elegant, fancy, and high-end as soon as I walked in. Fatima did my facial and was so detail oriented around my nose which I super appreciate. I will definitely be coming back! read more

Miliv Med Spa - Medical Spas Near Me - Houston, Texas

Aggressive salesman talks you in circles opens a credit card you have no idea about and never tells you exactly what you're buying.

I had a terrible experience with Miliv Med Spa & Facials. I booked my appointment online a week in advance and even confirmed it with one of their staff members. At the last minute, I received a text message canceling my appointment -- not due to a conflict or emergency, but to accommodate one of their existing clients. I was told to choose another time slot, which I did. Then, on the morning of the rescheduled appointment, I received a call saying they were overbooked and couldn't honor my new time either. They suggested I come in "as soon as possible" or reschedule -- completely disregarding the fact that I had planned my day around this. When I asked how overbooking was even possible when appointments are made online, I was told that existing clients take priority over new ones. The receptionist openly admitted this! That kind of attitude is incredibly unprofessional and flat-out disrespectful to new customers. Miliv Med Spa clearly doesn't value or respect new business. If this is how they treat potential loyal clients, I can only imagine how unreliable their actual services are. ****FOLLOW UP REVIEW**** "Book at Your Own Risk -- Or Better Yet, Stay Away!!!!" I finally got a callback and was squeezed in for a 2PM Sunday appointment, which did work with my schedule but honestly, I wish I had just skipped it altogether. Let me break this down: Upon arrival, I was greeted nicely. The spa looks upscale and posh, but don't let appearances fool you. My esthetician was sweet but clearly inexperienced--she admitted she was just starting out in skincare. She offered little to no guidance on my skin type, routine, or actual skincare concerns. The "facial" was nothing more than a quick cleanse, some vibration wand gadget, and a red light mask. When I asked why she was using the tools, she couldn't explain anything beyond, "You'll get a better explanation after... with the specialist." Spoiler: that "specialist" turned out to be a pushy salesperson in a lab coat pretending to be medical staff. The facial lasted about 30-45 minutes, mostly with her aimlessly waving those gimmicky tools over my skin. I paid $60 for the treatment and tipped $20--$80 total, for a service that was barely above what you'd get from a mall kiosk. But here's where things got shady. I stuck around for the "Skincare Specialist" pitch, and wow--talk about high-pressure sales. Their entire focus was pushing overpriced products, not skincare. The star item? A red light wand they claim is "clinic-grade" (more like Temu/AliExpress knockoff) for a jaw-dropping $7,000. Yes. $7,000. For something they probably bought wholesale for $20. At best. They even layered more products on my face after my facial, defeating the whole point of the treatment I just had only to "prove" the effectiveness of the wand and their $300 eye cream. I ended up buying the eye cream out of convenience because I had run out, but let's be real: it's worth maybe $50 tops. Nothing special, nothing I'd recommend. But here's the real red flag: They asked for my health insurance information. That's when it clicked. This isn't just a bad spa--it's potentially a fraudulent operation engaging in "Phantom Billing". That's when healthcare providers bill insurance for services or equipment never actually provided. It's illegal and unethical, and it happens more than you think in shady "Medical Spa" setups. In my opinion, Miliv Med Spa & Facials is a scam sales trap disguised as a luxury spa. No real skincare expertise. No true estheticians or dermatologists on staff that I could see. Just overpriced products, aggressive sales tactics, and questionable business practices. Save your money. Save your skin. And absolutely do not hand over your health insurance info.... You've been warned. read more

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Google 'new mexico attorney general santa fe med spa' and read about the recent case in which victims of deceptive practices were awarded for damages. https://sourcenm.com/briefs/nm-ag-announces-350000-settlement-against-santa-fe-spa/ read more

Miliv Med Spa - MUST READ!! - Medical Spas Near Me - Houston, Texas

My friend and I made an appointment two weeks in advance, and they ended up cancelling it the day before. Very unprofessional; I am very disappointed. read more

Be aware! This place will rob you!!! They are very pushy, gulling and will gang up on you to get you to buy packages and over priced items. They also opened a credit account for over 12,000$ without informing me or to my knowledge. The only way I knew about it was when I received the statement in the mail. I have no products, or reviving any service from them. Stay far, far away. If you think you are receiving good customer service from them, just wait, they will run a scam on you eventually!! read more

My second facial and it was very relaxing. Yes they do push products but so do all the other med spas. I was not asked for my insurance info so I have no idea what the other review is on about. I am looking forward to my next facial! read more

The facial was fine, the gal was nice. 10 minutes with LED lamp. I should have know something was up because they did not ask to pay ahead of facial. When I went to pay, they said I get a "free" consultation. I said no thanks, then she said if I don't do it, I have to pay the full price of the facial of $300. I knew what was next and two of them tried really hard to sell me. The machine in question was $5000 but if I bought today, I would get 30% off. When I said no, they tried to sell me a package, offer financing, etc. Once they realized I was not going to buy anything, they cut me short and changed their tune.. Scammers!! read more

Not worth it, they are merely attempting to sell their products. I felt pressured and rushed.

I completely agree with the other review! The facial itself was ok but the girl was inexperienced and had no idea about a lot of things that an aesthetician should know. I was alarmed when the front desk girl told me after my facial I get "a free consultation"... After the facial they took me into a room with 2 girls who proceeded to ask me what I didn't like with my skin. When I failed to give them answers they pointed out my neck. Then they got out this handheld device to use in my neck with cream... in which she spilled on my shirt. They kept trying to tell me how the device worked and that side of my neck looked so much better... it didn't. The pulled up the device online to show me it's was $4999... YEP! But since I was a new customer I could get it for half off $2500. As I still proceeded to say no it went to the "previous" model for $1500... then after my no's it was buy one $300 facial get one free. Overall very bad experience and definitely not worth the harassment over a $70 facial. I was there to get a facial but felt like a time share meeting! read more