I had a terrible experience with Miliv Med Spa & Facials. I booked my appointment online a week in advance and even confirmed it with one of their staff members. At the last minute, I received a text message canceling my appointment -- not due to a conflict or emergency, but to accommodate one of their existing clients. I was told to choose another time slot, which I did.
Then, on the morning of the rescheduled appointment, I received a call saying they were overbooked and couldn't honor my new time either. They suggested I come in "as soon as possible" or reschedule -- completely disregarding the fact that I had planned my day around this.
When I asked how overbooking was even possible when appointments are made online, I was told that existing clients take priority over new ones. The receptionist openly admitted this! That kind of attitude is incredibly unprofessional and flat-out disrespectful to new customers.
Miliv Med Spa clearly doesn't value or respect new business. If this is how they treat potential loyal clients, I can only imagine how unreliable their actual services are.
****FOLLOW UP REVIEW****
"Book at Your Own Risk -- Or Better Yet, Stay Away!!!!"
I finally got a callback and was squeezed in for a 2PM Sunday appointment, which did work with my schedule but honestly, I wish I had just skipped it altogether.
Let me break this down:
Upon arrival, I was greeted nicely. The spa looks upscale and posh, but don't let appearances fool you. My esthetician was sweet but clearly inexperienced--she admitted she was just starting out in skincare. She offered little to no guidance on my skin type, routine, or actual skincare concerns.
The "facial" was nothing more than a quick cleanse, some vibration wand gadget, and a red light mask. When I asked why she was using the tools, she couldn't explain anything beyond, "You'll get a better explanation after... with the specialist." Spoiler: that "specialist" turned out to be a pushy salesperson in a lab coat pretending to be medical staff.
The facial lasted about 30-45 minutes, mostly with her aimlessly waving those gimmicky tools over my skin. I paid $60 for the treatment and tipped $20--$80 total, for a service that was barely above what you'd get from a mall kiosk.
But here's where things got shady.
I stuck around for the "Skincare Specialist" pitch, and wow--talk about high-pressure sales. Their entire focus was pushing overpriced products, not skincare. The star item? A red light wand they claim is "clinic-grade" (more like Temu/AliExpress knockoff) for a jaw-dropping $7,000. Yes. $7,000. For something they probably bought wholesale for $20. At best.
They even layered more products on my face after my facial, defeating the whole point of the treatment I just had only to "prove" the effectiveness of the wand and their $300 eye cream. I ended up buying the eye cream out of convenience because I had run out, but let's be real: it's worth maybe $50 tops. Nothing special, nothing I'd recommend.
But here's the real red flag:
They asked for my health insurance information. That's when it clicked. This isn't just a bad spa--it's potentially a fraudulent operation engaging in "Phantom Billing". That's when healthcare providers bill insurance for services or equipment never actually provided. It's illegal and unethical, and it happens more than you think in shady "Medical Spa" setups.
In my opinion, Miliv Med Spa & Facials is a scam sales trap disguised as a luxury spa. No real skincare expertise. No true estheticians or dermatologists on staff that I could see. Just overpriced products, aggressive sales tactics, and questionable business practices.
Save your money. Save your skin. And absolutely do not hand over your health insurance info.... You've been warned. read more