Terrible customer service- we notified Dixieline that our doors were bowed and they never responded until we got the manager involved. they notified Milgard and Milgard contacted us a short while later.They sent their quality control tech out and he was very polite and helpful. he took all the measurements and verified that both sliding doors were bowed. Milgard brought out new doors but they were wrong and these two techs did more measurements and said that their original tech measured wrong so they would order new doors! Milgard cancelled their appointments with us three different times because they did not have the doors they said they had when they made the appointments (all at their time and day). They routinely cancel appointments the day of and reschedule at their convenience without asking us if we'll be available. This has gone on now for 9 months and we still have bowed doors! read more

My brand new windows just got installed and they don't move on the tracks, customer service is just a nightmare!!!! Not returning my calls, had to call them myself again and again. Now I have to wait for a month until a technician will come to see it. Brand new windows that were supposed to be smooth and amazing are NOT even moving and I have to wait for so long only for a technician to come. Also, windows look old, bad gluing quality and it looks horrible visually. Would not use Milgard ever again. I'm so frustrated I used them myself. Do yourself a favor and look for a different vendor. What a nightmare!!!!!!!! read more

We have a custom home with over $20,000 Milgard windows and doors. Our Tuscany V400 double sliding door will not open or lock. I've called Millard and emailed them, receiving a claim number. After three months I have heard nothing from them and cannot get anyone to answer phone calls or emails. Find another company with good customer service. read more

Absolute worst. Please save yourself the effort and don't use them. It took us 4 months to get someone to come to our house to fix three of the windows that were broken in some way after only having them 2 years. When the guys finally came from Sacramento to Oakland they didn't bring the parts to fix the window despite asking for photos from us at least three times. The windows looked nice when we got them but the weather stripping started taking off within a year (I don't believe they offer weatherstripping under the warranty anymore and it's obvious why) and they started breaking in various ways since. Terrible service, non responsive and if you can actually get someone to Come by they don't bring the tools needed. Save your money and go elsewhere- you've been warned! read more

The low E coding has failed on every single sliding window in our home built in 2006. All of our neighbors in our Temecula Creek neighborhood have experienced the same problem with every window Milgard has manufactured. The dismissal of customer complaints has been Milgard's consistent reply to myself and all of my neighbors. I feel sorry for any new neighborhood being built that do not have a choice of window manufacturer and receive the Milgard product. These windows will continue to fail through out their lifetime. The few neighbors who have successfully been given replacements by Milgard have since failed again. Once the low E coding on your window fails you can no longer see through them. I have been quoted over $6000 in glass replacement to fix this issue. We are the only family to ever live in this house however because the original owner sold me the house Milgard refuses warranty replacement. Please tell me if it's a lifetime warranty why do you not stand behind your product. I would never recommend this company's product. To Mariana. Thank you for your very unhelpful response which does nothing but prove that you have a terrible quality product & do nothing to stand behind it. I'm sure there are thousands of families in Temecula alone who are experiencing the same issues with your terrible windows. There is at least 80 of them in my neighborhood alone. I know people with windows in their homes for 30 years with no issues. Obviously they aren't Milgard! read more

Milgard Windows & Doors - Windows Installation Near Me - Temecula, California

We love our Milgard windows so far two years in. Sivan, the company that installed them were professional in every way.

PETE & RUDY installed windows at are home in Orange Co ., Ca today 12-11-2020 . They were professional, polite , knowledgeable and very helpful. They left our residence as clean as they found it . Additionally, they went above and beyond in helping and repairing Milgard products previously installed. Milgard stands behind their products but their real strength is in their employees such as PETE & RUDY . We will continue to use and recommend Milgard products as long the exceptional service continues. Thank you gentlemen for a job well done . read more

In the past, Milgard was the gold standard for customer service on windows and doors. We have about 30 Milgard windows in our house. In the past, when we have had problems, they were very responsive and provided us with parts (for free under warranty) to repair the problem. Recently, we had similar problems and received horrible customer service We were given a run around for about 3 weeks and in the end the company did not/could not provide us with any help at all. The company just doesn't care about providing service or supporting their customers or standing by their products. Somehow and great company and turned into an awful company. Seek an alternative to Milgard windows and doors for your home. They just don't have it anymore. read more

Needed replacement windows for some of our windows and have the lifetime warranty. They came out today and replaced the windows and went above and beyond! read more

Highly recommend purchase of Milgard windows! Great customer service and great warranty!! In 8 years I have has two minor issues with 2 different windows and both times they came out and installed new window in each!!! No charge, no hassle and showed up with friendly employees and fast installation! The windows are great, keep noise out, clean great and last!!!!!! I had small condensation inside window is only issue Ihad, very common with all double windows with any brand.... read more

Love these guys. Have had Millgaurd windows for almost 20 years. They are wonderful at keeping their warranty up. Just had them out today and as usual they go out of their way to make sure everything is working right before they leave. read more

It took a long time and a lot of back and forth, but I'm so pleased Milgard finally replaced the defective windows that were installed in our house. As of June 27, 2018, I think we're in good shape :) Thanks so much to DeAnn for resolving our case. read more

Our grandson shattered our slider door. We called Milgard , they came out fixed the slider and checked the other windows. They found two windows locks were broken and fixed them. We have had these windows for 19 years. Great windows and warranty. read more

So happy that we purchased Milgard windows when we remodeled our home. We had condensation between the panes of glass in our upstairs sidelights. Milgard ordered new panes of glass and installed free of charge. I love that they stand behind their product. Installation men were prompt, friendly and masked for our protection. I highly recommend Milgard for your window purchase! read more

15 years ago we replaced our windows and doors with Milgard in Simi Valley. We replaced 22 windows, a double door and a single door. A few years ago the double door became difficult to close. We continued to struggle, we had even hired someone to fix the doors, but it still did not close properly. We finally remembered that Milgard has a lifetime warranty service and called. They were very helpful and had records of the windows and doors that had been replaced and my address. Milgard even felt that we should have called sooner with the problem. We made an appointment for a service man. Our service man came and just looked at the doors and said, it just needs an adjustment. He suggested that our house may have settled since they were installed. So simple. I believed we had to replace these double doors because they just did not work. I recommend purchasing Milgard windows and doors. I believe they stand by their product and warranty. We plan to purchase 2 sets of double doors in the near future for our bedrooms. read more

They came. They glazed. They left! 3 guys. 3 windows replaced. Awesome job. Just 1 hour :). Thank you Milgard. Job well done! Second experience. Service is 5 star!!!! I recommend them exclusively. Marco and Dean are great! read more

This comes from a first responding ER RN nurse in San Diego working 14 hr shifts. This is In Regards to a 5000.00 plus French Tuscan door I purchased. Their customer service made my day Worse after working a 14 hour shift at an ER here in San Diego dealing with death and dying. Anyways these milgard employees transferred me 5 times between service and sales saying no your issue is with sales then vice versa with service. They did not thoroughly try to at least investigate the matter it was like playing let see who wants to work today and provide professional service. Your employees should have a set of questions to determine who should properly service the customer instead of immediately delegating the service to another department. Now this is on top of a defected door they shipped over to me. The day milgard employees initially delivered the Tuscan door I immediately spotted a red scratch mark and a scratch that extended out from that red mark that appeared to be painted white. It seemed that someone tried to cover up the damage with pen white out. I then immediately asked the Milgard delivering crew staff to look at the defect he immediately said "ohhh it's just glue your contractor installing the door will clean it off." After further inspection it was definitely a scratch and not glue. Milgard I hear provides quality service and top grade Product. Well the product seem quality like without the defects deserving a 4/5. The customer service I rate a 0/5 you all need to orientate your workers seriously. Overall all so far 1.75/5. Get you act together milgard people. MARIANA DID YOU GET MY EMAIL WITH MY CONTACT INFO and my feeling on this big milgard fail? Please help me change this review to show future customers on how milgard treats a frustrating situation/customer and facilitate/expedite a proper unblemished product in a professional manner. read more

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Very angry at both Milgard and Home Depot. Home Depot and Milgard did not communicate with each other. They gave me an ETA, but it meant nothing. Very frustrating. Milgard shipped the windows wrapped haphazardly which caused some cosmetic damage. Milgard didn't ship a screen with one of my casements. Long story short neither Home Depot or Milgard were any help in getting me the lost screen. Home Depot and Milgard are a toxic combination. Buyer beware! read more

Very happy in Orange, Ca.! We called for service to replace a double pane window that had fogged up. A service call was scheduled and the Milgard Service Tech arrived on time, was very professional and courteous. The window was replaced in a very short time. When Milgard says they have a Lifetime Warranty, it's the truth. This was the second time we had a window replaced. Thank you Milgard Bob V read more

This company was sold years ago. Its the worst customer service along with having defective windows installed. They have come back in the last 3 years to replace a window over 4 times that leaks and every time they come back to replace it the new window its defective also. The French sliders they installed leak inside the house in the runner of stationary glass. I have owned many homes and never had this happen. They told me it's normal, it's not. This is the worst company and I will never purchase from them again and I suggest you don't either cause you will regret it. read more

We had three windows that needed to be replaced in our San Francisco home: two picture windows had leaks and a single-hung slider had clouded between the panes. Here's our experience: 1. At the behest of the company that installed the windows, Milgard sent out an inspector. He inspected and measured the windows and told me to expect a call from Milgard. When no call was forthcoming I called the national Milgard 800-number, and after more than an hour on hold, I finally talked to someone who found the report and scheduled the service appointment. 2. They arrived after driving up from Hollister. One picture window went in easily. The other shattered like a car window does (it was tempered glass, why I'm not sure) during installation. They reinstalled the old window and used my shop vac to clean up the mess inside, although we still sometimes find bits and pieces. After the cleanup, they replaced the slider. I asked, and was assured it was soundproof glass like the one it replaced. Turns out it was not. The new window was much nosier than the one it replaced and difficult to close because the spring counterweight mechanism was designed for a heavier window. Also, it cracked the day after installation. It appears Milgard used the thinnest glass it possibly could. 3. I called Milgard again and the voice recording recommended filling out an online service request. I did this twice. Nothing happened. I called Milgard again and explained about the cracked window. They wanted measurements for the replacement, which I wasn't comfortable providing since it sits inside a frame. We also scheduled a time for Milgard to replace the picture window that shattered during the installation. 4. Crew arrived with new picture window and installed it without incident. They measured the slider with the cracked glass and confirmed that one of the two panes needed to be noise-resistant (laminated) glass. They also gave me a local phone number to call and recommended I check if I hadn't heard from Milgard in two-three weeks. I waited a week and called. I confirmed specifications for replacement. Next available appointment was two months out (January). I took it. In the meantime we lived with added noise and a window clouded internally with moisture due to the crack in the outside pane. 5. Milgard tech arrived this week and replaced cracked slider. It operates as it should, reducing noise and sliding up and down easily. Since embarking on this process I have learned that Milgard has changed ownership and service has suffered. This is not surprising. New owners often try to squeeze costs to build profits. Our experience suggests that warranty service may be one such victim. We have a lifetime warranty on the Milgards and will use it if we need to, but I will not purchase new Milgard windows again. read more

I needed warranty service on a window that was not operating properly. Their warranty service appointments have always taken a long time to get. This time, it was scheduled for six weeks away. The technician came and worked on three windows. I did not check his work, however, when I went to open the one window a few days later, it was obviously not repaired correctly. I called MIlgard 3 days after the technician was out here and they unapolegetically informed me that the technician had closed out this case and I would have to call back and schedule a new service call that will take another 4 to 6 weeks to have someone come out! That's not right. I patiently waited in line to have my problem corrected. I should be given an immediate appointment with a field manager who goes out and does nothing but handle these types of problems. read more

We bought a new house in Irvine that was built by California Pacific Homes. They chose Milgard windows because of their insulating quality (most of our energy usage is from lighting, not cooling or heating). With the experienced team installing in our development, all of our windows worked fine for the first 5 years we lived in the house. As we are coming up to sell the house, we had it inspected and the inspector identified 5 windows that had condensation between the panes and would require warranty replacement. I don't think we would have noticed this without the inspector pointing it out. Following the instructions on their website, I identified the job order and the window numbers and made the call for warranty claims. The agent took our information and gave us a date about 7 weeks out for the replacement. So far, this has been totally reasonable. With a prior company, we could not replace our windows with this problem. The fact they just needed a call to move ahead with resolving the problem seems to me that they are reasonable to work with. The date of the order was built into every window in our house, so that was easy to find. read more

I purchased door and windows 2 years ago and recently had issues w/ 2 doors because of the contractor and poor installation. There was an issue w/ a part on the lock mechanism as well. I jumped on the website, filled out a work order form, took about 2 weeks for them to come but they came, replaced parts and fixed what was needed, all free of cost. I'm really glad I went with Milgard because I was told they're the best with warranty. I couldn't find my receipt but they have numbers on each item that is easy for them to verify. Overall, very satisfied. Thanks! read more

We had our windows installed 16 years ago. They are lovely and recently we had an issue on one of the several we replaced. Milgard immediately replaced the damaged window and was prompt and fast. The windows transformed our home. I would recommend to anyone in the market for a beautiful upgrade! read more

They came the first time to repair/ replace 2 windows and they gave the technician one wrong window. He returned after three weeks and did the replacement. He did a great job. We had swirl marks inside the window due to a "leak". One window was actually broken under the seal, the other somehow had a leak. Milguard stands behind their products. I have 11 Milguard windows and have had them for around 10 years! read more

The absolute worst! They have been out to my house several times to fix the same issue and continue to either not have the parts or have the wrong ones. Customer support is a joke, their call back feature doesn't work and the service department continues to pass you off since they are inadequately trained and don't know how to think outside of their scripts. Managers are cowards that hide behind front line support. Don't waste your time. read more

Doesn't stand behind their products. Purchased a house with all Milgard windows. Two of the windows had a haze and are discolored. Called Milgard said they won't offer any warranty or even a discount and even admitted it was a manufacturer defect. So they are saying it's a known problem, and their fault but still will do nothing. Also having multiple problems with the Milgard slider that I can't buy parts for because they stopped making them. read more

I only wish I could post photos of the incredibily sloppy construction of my fogged up Milgard double pane windows. I just removed a bunch, and they are all the same! Compared to the replacement from another company, the Milgard glass is dismal. At least 16 windows in my house have fogged and I anticipate the remaining will as well. read more

Installed a 16 ft. slider door on patio recently (4 - 4ft. panels) One glass panel had a flaw in the glass Milgard was awesome ... came out and replaced it immediately at no cost and the installers were great! I woud definitely recommend Milgard for new windows Great customer service! read more

I just had a window replaced under warranty and a plastic wheel replaced on another window. The service reps were great! Fast, efficient and neat. They were in and out in no time. Thanks for the excellent service, both on the phone and in person. Steve W read more

Worst customer service EVER! Bought over $25k worth of windows and doors from Milgard via Home Depot. Many arrived with issues such as missing hardware, lock mechanisms, broken handles, paint issues, screens ripped, etc. & Milgard has been virtually unresponsive. I have spent weeks trying to get them to respond to me. They want to shove my complaint back over to Home Depot and they have been worthless too. I should expect that Milgard would step in and handle these issues in a timely fashion as my home cannot even be secured with these faulty windows and doors. I am beyond frustrated and what's worse is that we got paired up with Hank at Milgard who is extremely reactive & unprofessional in handling customers. He does't "respond" to customers, he "reacts" to customers. He is an extremely poor representation of this company. We're sorry we opted for Milgard. Should've gone the Anderson or Pella route. This whole experience has been been nothing but a nightmare. Lesson learned. Disappointing and not at all how business should be handled. And, as far as the companys response here on Yelp- not really sure how "responding" to a social media email address is going to remedy our concerns. Because guess what? I ALREADY DID THAT about 2 weeks ago and NOTHING came from it. The only positive that came from this experience was when Bobby and Jaime showed (after over a month of trying to get Milgard to respond)- they are Milgard field representatives. They were absolutely professional, knowledgable, kind, and true customer advocates. Those 2 guys should be running this company in my opinion. Perhaps Hank should take some time out of his office and go in to the field with those guys to see how customers SHOULD be treated. read more

I overruled my husband and insisted on Milgard when it came to replacing our windows throughout our house. It has been a nightmare from start to finish, but here's the capstone of the experience: The picture window installed in our living room has a gigantic streak on it, 3" wide by 36" long of opaque white and it is sandwiched between the panes of the double paned glass. So you wash it on the outside, it doesn't come off. Wash it on the inside, it doesn't come off. They promised us left and right it would get fixed under warranty. THREE WEEKS after a warranty service request was submitted, Megan with warranty services called. She said she could not even verify that we had an order with Milgard and couldn't even verify we had any sort of warranty without getting the number on the window. We, of course, are away for the next few weeks and can't get physical access to the window until the end of the month. I asked if we could get a placeholder appointment set and she said absolutely not without even information if we even were under warranty. I tried to give her our address, the name of the installer, anything she wanted - but no, it had to be a little serial number on the window. What an awful company! read more

We have a life time full warranty but can not get milgaurd to honor their warranty, say they are out of product and will take care of it when they get product. This is almost a year​ read more

Great service! Professional, clean, quick. Gave us free advice to care for our windows. We called to have a window repaired and they stood by their warranty and took great care of us :-) highly recommend. read more

Milgard is absolutely horrendous. When leaving a negative review on their corporate website using their review me section they kept deleting my review. Apparently Milgard does not like hearing about their shady dealers and will make sure nobody can read about their actions. Makes sense now why all their dealers have "five stars". Do not believe their website, they delete honest feedback. read more

Windows are complete garbage and service from Milgard is worse. The windows started developing a haze between the panes within a few years of being installed. Now almost every window has gone bad. Some so bad that you can hardly see through them. Calls and requests through the internet to Milgard had gone unanswered for a few years. I am working from home now so had the opportunity to wait on hold long enough to speak with someone at Milgard to be told that I was out of luck: I am not the original owner of the windows. Windows are now 11-12 years old, and everyone will need to be replaced, as some are now so bad that you can hardly see through them, and the others are gradually worsening. I could understand Milgard not wanting to replace a window at this timeframe, but I can't understand why they refuse to assist when all windows have gone bad; They are "clearly" defective, and Milgard does not want to stand behind their product. read more

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Sadly these are in my home My new home But after 12 months the warrantee is done The service for folding doors is non-existent Company won't repair what they install or sell when it comes to FOLDING DOORS. They refer service to people who actually don't even answer a phone Bottom line If you buy windows. Be very very cautious. When you need help you likely won't get it And that means a real problem for your home and even your safety. Especially if they sold you folding doors. Still now waiting a month to even get a repair of the door that I will have t pay for. Still no one has shown up "The bad taste of customer service remains long after the value or sale of a window "" REPLY TO REPLY Still not fixed. A month has passed. !!!!!!! I might add if my folding doors have a 10 year warrantee then why won't milgard fix them ??? They told me specifically the folding doors have a one year warrantee. One year. Consumers -- Before you buy. Try calling milgard corporate and tell them your folding door is 2 years old and broken. Listen to the answer. To alter reality and what your own warrantee team says. Is even more disturbing to a person who spent 100k on your product. Happy to call you and remove this post if you wish to actually solve the problem vs write some reply that's just not based on milgard behavior. Let me know when you want to fix my broken folding door for the 5th time. Now out of warrantee per milgard corporate I read more

In frustration I finally started calling retailers listed on the Milgard website in my area explaining the situation and asking if they had any advice or if I could just pay them to fix the doors. A local company called Healdsburg Lumber / Hudson Street Design not only came out with a normal period of time (2-3 weeks) but they got the parts from Milgard and before long the door was fixed. They didn't charge me anything for the work, and I'm not sure if they were able to be reimbursed by Milgard. I know i'm posting this 11/27, but everything was resolved around July, 2019 and I wanted to provide this tip in case someone else is struggling with similar issues. read more

We had Milgard windows and a sliding glass door installed many years ago. Recently the door became so difficult to open, we had to get it fixed. Trouble was, we couldn't remember the date of the installation and had no receipt. Then I remembered the lifetime guarantee. I called the Milgard Simi Valley office and they scheduled a repair without batting an eye. It took a couple of weeks, but they came, replaced the rollers and track in less than 20 minutes. It works like new after 16 years. read more