As long as I have had my lifetime warranty windows with Milgard. They have stood by the warranty. In the past 26 years. I have contacted them 3 times. All 3 times they sent someone out to repair the window. I can say every repair person they sent has been very professional and provided great customer service. The most recent repair on May 7, 2026. Israel was sent out. We couldn't have been happier. Israel took the extra time to help and show us how to care for the windows. If every company had a person like Israel. Companies would be given 5 stars. The only issue I had was trying to make an appointment. It took a little time being able to talk to someone. Otherwise the experience was great. Thank you Milgard read more

Milgard Tuscany. The technician was here again today, and we are very disappointed with the results. Technician acted like the vinyl warping we experienced is normal and applied caulk to the areas. There is caulk smeared and is dripping in globs all over our windows frames, which looks terrible. The windows were left with black stuff (including hair) smeared all over the frames. Additionally, we still have not received a solution regarding other issues previously discussed with the warranty department, such as warping of the vinyl, and missing draft blocks. I will not be recommending Milgard to my brother who is remodeling his house. If this is not normal please reach out to let me know how this can be corrected. read more

See all

Hello, Had an issue with my back door slider locking mechanism. The technician knew what needed to be done within minutes. Replaced the locking mechanism and works perfectly. Top notch service. Thank you very much. BobS Livermore, CA read more

Wrote to them about warranty on weatherstrip that warped, asked me to send them info and photos and followed up telling them I'm willing to pay for the weatherstrips, looks like to love to tell people how good their warranty is, but the truth is, they never emailed me back! read more

See all

Worst company I have ever dealt with refuses to honor lifetime parts and labor. My wife and I are the only ones that has ever lived in a newly constructed home. We purchased the home directly from the builder after renting for 7 years. MIlgard says we are not the original owners well no one is the original owner unless you built the home yourself. The builder and or lender are the original owners of the property. Milgard only care's about selling their faulty windows and doors. Milgard came out 2 different times during the past 36 years and it took 3 months each time. Many of our windows are leaking or simply do not work.STAY AWAY FROM THIS COMPANY UNLESS YOU LIKE HEARTACHE. read more

I always thought Milgard was supposed to be good company, not so sure. i can't seem to get a response to my service request that you have to submit online first before ever speaking to someone. if I could go back in time I would find another company to replace all the windows in my home, this NOT customer service! read more

well I have called 2 times and again no help....I live at in a 55 and older community and all of our homes were built with Milgard windows and now Milgard windows is saying that they are not their windows. they just can't be bothered.. stay away if you don't want to waste you money. no wonder they have such low reviews. they just got to add another low score. read more

I was first introduced to Milgard Windows and doors in 1993 when I purchase a new home with them installed. I absolutely love their product and service. In 2008 when my rental home needed new windows we purchased Milgard Widows through Southgate Glass. We have had several of the dual panes replaced because of the seal failing (which all dual pain windows will do at one time or another). Over the years we have replaced all the original windows in our 1993 home with upgraded window frames and higher e rated glass. Milgard has been fantastic with any service needed. They even sent a tech out to check out the installation when we had a leak in one. They thought the window pane may have failed but it was an installation issue (they fixed it anyway at no charge). I have found their central customer service to be very responsive (though it is mostly an online process and you need to have your order number off the windows available). Today we had two windows replaced from the install in our rental house from 2008, no questions asked. They had the correct windows and replaced them quickly and efficiently. We had the wrong day on our calendar and hadn't moved the bed so they could have easy access to it. But they worked around that and installed the windows. It should be noted that the lifetime warranty is only for the original homeowner (not very unusual for a lifetime warranty). We truly appreciate Milgard and will put nothing else in our homes. Very satisfied customer for over 30 years. read more

I selected Milgard based on the price, quality, and style. All the windows in my house were replaced with Milgard on August 4, 2024. After the installation, I noticed blemishes on two of the windows (dimple in one glass, a scratch in the other), and my initial reaction was that Milgard's quality control standards are not so good. I contacted Milgard customer service to schedule the windows repair/ replacement. I sent photos and made it clear that one of the windows is on the 2nd floor. They said the earliest date a technician could come out was September 23, 2024. I expected Milgard to come sooner but I didn't complain. The service day finally arrived on September 23, 2024. The time window for the technician to arrive was 12:45pm to 2:45pm. There was a lot going on inside the house with contractors doing all sorts of work, and I was busy cleaning out the backyard area. I missed the phone calls from the service technician, until finally, I realized I missed the calls and picked up. I went out the front door and I saw his truck parked in front of my house. When I walked up to him, I could tell he was annoyed. He said that he's not sure he could do my job because I did not pick up my phone and now there wasn't enough time. By this time it was maybe 1:15pm. I told him that he was still in the time window of arrival that Milgard provided to me so I didn't understand the problem. He said he didn't care what Milgard told me (the customer). He only cared about his window of time. I asked him why he didn't ring the doorbell, but he said he couldn't find my house, which seemed strange because he was parked right in front of it. After the not-so-pleasant introduction, the technician and I walked towards the house. I pointed out one of the windows-the upstairs window-that needed replacement. He immediately said that he could not replace that window because it would require at least two technicians (he came alone). By this point, I was frustrated. I had bought all brand new windows, two of the windows were defective, I had waited about 2 months to get the windows replaced, Milgard then sent out a rude service technician who doesn't care about the customer, and now he tells me that he's not able to do the job. Out of my frustration, I raised my voice and said some expletives, but I made it clear to him that it was nothing personal towards him, but that I was frustrated about my entire experience with Milgard. Well, the technician took it personally, refused to do the job, and drove away. The name of the Milgard service technician is Manuel. I immediately called Milgard customer service to file a complaint against Manuel and to reschedule service. The customer service representative on the phone was excellent. He listened carefully to my situation, listened to my frustration, made note of my complaint, and was proactive in trying to help me schedule service as soon as possible. He was able to schedule service only one week out on September 30, 2024, and he said he would make sure that I get a different technician. On September 30, 2024, the Milgard service technicians arrived, rang the doorbell, and did an excellent job. I am pleased with the final outcome. However, it does not make up for the multiple points of frustration along the way. read more

Rebuilt house in 2014; very VERY expensive Milgaard Windows all around. Now needing service on 3. CANNOT GET THEM TO RESPOND TO SAVE MY LIFE!!! FInally after 6 months a newly minted service person came out to look. (Stalling tactic IMHO) Sed company will get back to us in 5 days. THAT WAS 6 WEEKS AGO! It is my suspicion their windows are keeping the service department so busy they can't fix ours! DO NOT BUY MILGAARD WINDOWS! (Have to leave a star to be posted but would rather not.) read more

Waited 6 weeks for tech appointment only to be called at 7 a.m. on the day of the appt to be told that tech is out today and I'll have to reschedule for two weeks out. This is standard Milgard service. They said they would send me a replacement balancer so I can install myself but why should I? This is covered under my warranty. Customer service is nonexistent, product quality is as bad as it can get. I've had to replace window balancers on all 9 Milgard windows at least three times for each window and each time requires customer to jump thru hoops to get their warrantied service. You may pay more up front for a better window than Milgard but it's worth it because Milgard windows started to fail within a year and their customer service is the worst (snarky and condescending). read more

I just wanted to update my review. So Milgard did come replace the window... 2 years and nine months after I placed the request for service.

Milgard customer service sucks! The one who answered that phone was so rude and will not tell me her name, she said it is gonna happen telling me her name. You should have a log in call that shows my phone number an who answered my call today at 11.20am 11/1//2024. My phone number ends with area code 510 and edning in 2830... This has been my experience everytime I call Milgard. They DO NOT come up to what they claim to be. I am just trying to get my warrnaty information. The operator just put me on hold without letting me know that she will and when she get back to me, she sounds irritated so I raised my voice on her because she is disrespectful. What a customer service operator!!! She should be talked to by her manager! I am so frustrated with Milgard's customer service!!!! read more

I bought 3 windows from Milgard Sacramento through Lowe's . All 3 arrived without plastic wrap, edge protectors, etc. The windows were all scraped up as a result. The workmanship of the windows in general was poor at best. Milgards response was to contact Lowe's to resolve any issues. Lowe's response was "Milgard has been really bad to work with recently, we'll do our best". read more

See all

I have Milgard Windows. I would give them a no start but I cannot. I called them and they said the warranty was no good as it was not transferable from who I bought the home from and they type of windows that were installed. All of my windows have a purple discoloration and they all have to be replaced which is going to cost me ten of thousands of dollars at there are about 30 windows that aren't even 10 years old. They look absolutely horrible. Milgard was of no help and good luck getting in touch with them. read more

That they answer the phone so I can get my warranty on the windows that are cloudy between the glass.

I regret installing Milgard windows on my new custom build. The customer service is the absolute worst and I dread calling them. I have had 4 windows that have leaked over the years. It takes at least 3-4 months to get anyone out to look at them. The last time they fixed my leaky window, it still leaks water and they said because the technician said it was fixed, the warranty is closed. I have had my wood window sill and wood floors damaged because of water damage when it rains. This is the first review I have ever left on yelp because I am beyond frustrated. read more

We installed these in October of last year, and finally have the glass pane on the sliding door repaired as new. Per my previous review, the first three visits were less than expected, wrong glass, and rude technicians on the visit before last. However, the last visit was very pleasant, with the correct glass panel and savvy technicians, who were not only polite and understanding, but also made sure that all the components of the slider were working properly before they left. Everyone makes mistakes, it is how the mistake is re-mediated that counts. Although it took some time, Milgard has restored my faith and belief in their product and service...thank you! read more

Milgard does not stand behind their windows. I had a full house of Milgard windows installed and the frame on one of them started cracking. I filed a warranty claim based on the fact that the warranty for the windows said this was clearly covered: "fiberglass frames: 10 years for excessive peeling, checking, cracking, chalking, fading, or color change." After waiting a month for Milgard to respond to the claim, I ended up having to call them. After a couple hours on hold and getting hung up on by the first person that picked up, I finally got to someone. The entire conversation was the company trying to get out of paying for a warranty claim. First they claimed it was shipping damage. After I mentioned it had been installed for quite some time and there hadn't been damage the entire time, they decided to go away and then claim it was still not covered because it was a 'nonmanufacturing defect' and that the person I was speaking to was denying my claim. If their warranty claims cracks in the frame are covered, I'm confused how a crack in the frame of my window couldn't be covered. So, now I guess I have to pay for a new window to get installed. In any case, if you're looking for new windows, I'd avoid Milgard in the future. They clearly don't stand behind their products. read more

This is a review for window quality, not the installer. I bought a house in Sacramento that has 8 Milgard windows installed by previous owner. EVERY window has dirt and stains between the double panes. And the warranty doesn't transfer to new owner. Don't ever buy Milgard!! Update for Joann at Millard. I called your HQ and was told the warranty doesn't transfer. read more

We had several milgard windows installed several years ago. The windows themselves are adequate, but we have had a couple of warranty issues, and getting warranty service has been an ongoing struggle. The first call service call was to get a casement window adjusted so that it would shut properly. It took weeks to arrange the call. The first person to arrive claimed he didn't have the parts, told me to call Milgard again. The next person showed up, said he didn't have the right parts. The third call two people showed up, they still didn't have the right parts, and they started work on trying to retrofit a different part into the window. I stopped that, explained to them (again) the problem, and "Oh! We just need to tighten it with the right tool." That took something like five months. Next round, I'd want to replace the bulb seal on the window frames. More calls. They don't sell this product through their installers. A service call can only be submitted on their website. I called to ask about the request I submitted two weeks ago. I was told by the operator that everyone in that department is in a meeting. Could I leave a message? Unfortunately, there's no voice mail that she could transfer me to. Before I could ask about a paper or email message, she said she saw they were coming out of their meeting and forwarded me. A recording informed me I was number 8 in the queue and could expect to hold for 88 minutes. read more

I have Milgard windows that have seals that failed causing the windows to fog up, separate from the sides and produce brown fecal colored streaks inside the panes. 1. Milgard has finally responded after 3 months. 2. Milgard doesn't have a subcontractors willing to do glass replacement work. I have 16 Milgard windows that are out of warranty because these windows are for a fourplex and is considered "commercial". I was willing to pay for the glass and work but Milgard's contractor support list is NFG. Totally worthless support for window problems. read more

Happy New Year 2016-Sean and Tim: They repaired my sliding patio door's sliding track today! I'm so happy they fixed the sliding door track because the sliding door was hopping off the track! Sean and Tim are always booked for MONTHS so, you must wait three months before they will repair your windows and doors! However, all the waiting was well worth your time because you're guaranteed your windows and doors are installed/repaired correctly! read more

Milgard Windows & Doors - Happy New Year 2016, Sean & Tim: Thank you so very much making my home gorgeous! - Windows Installation Near Me - Sacramento, California

We had our doors installed about five years ago and we have been having problems with them since like not able to close properly and broken hinges. It has been a nightmare trying to work with Milgard. Take it from me ,never never use them . read more

Very pleased with my windows after 15 years and great warranty. My problem is with contacting customer service. Extremely long wait time on the phone!! Two callers ahead of me, I was on hold for 55 minutes. I have tries 3 days in a row. Perhaps they only have one person answering calls for my entire local area!!! read more

Absolutely the worst customer service ever! Dealing with customer service if horrific. 'Life time' warranty is a joke, you can't even get an appt. The product itself is low quality and cheap. If I could give zero stars I would! read more

So we replaced our patio slider and bay window in our kitchen with Milgard products. The window has been stellar and functioned without any issues. The slider however has had two locking mechanism failures. While that is annoying what this review is really about is the atrocious customer service in their warranty department. We called about the most recent failure which has the main SmartTouch lock stuck in the locked position. They have acknowledged it is a covered and known issue. I advised them that it is a fire hazard since it is the only outlet from the rear of the house and that it being the summer this is a real danger since we reach triple digits in our area. They said the soonest they could come out would be July 23, 2024 which is well more than a month from now. I asked them if they could expedite the issue due to the obvious danger and they said there is no way they could do that regardless of the danger and that we should call a locksmith to get it opened. When I asked them if they would reimburse it she said no that would be on us to do. When I told them that they could have legal liability should something occur she chuckled and said go ahead and try. We are doing what we are obligated to do and nothing more. When I asked to speak to a manager to see if they would be able to do something I was told that no managers were available and one would call me back. Spoiler alert, nobody called me back. Stay away from purchasing or doing any business with this Company. It looks like I will need to file a lawsuit against them and my feeling is it will be a class action based on the number of similar complaints I have found online. read more

Leaky window. This review is for their warranty service. Phone call to them on hold over an hour and they have only 'helped' 4 people before me in that hour plus. For 10 minutes, it has said there are 0 people ahead of me. WTH? read more

I purchased 8 new windows from Milgard through HD Supply who is a gem of a store. They have went above and beyond. I wish I could say the same about Milgard. Upon picking up one of our windows it was completely damaged and needed to be remade. We got the second window after the first one and it too was damaged. So here we sit 10 weeks later and still no window. Since I was concerned with the quality of that window I started to look further at the others and was appalled at the quality. These windows are garbage. I've contacted Milgard and spoke to their quality control Manager Jason Burke who pretty much swept my concerns under the rug. These windows are sub par. Don't waste your hard earned money on these windows. I have windows that are full of silicone, cracked and one that even has holes in it that we're filled, patched and sanded and looks horrible. Oh did I mention the screens are crooked on every window. Which the manager Jason blamed on a 3rd party screen manufacturer, but left his plant crooked. He told me to contact HD Supply to get the screens replaced after I brought it to his attention. I'm still waiting for my big window which is now on the 3rd attempt. I feel that their warranty doesn't matter if they can't even produce quality product when they are new. Basically all I purchased was a guaranteed piece of crap!!!! Save your money buy windows with current quality reviewsnot what they use to be. My neighbor purchased windows for half the cost and they're beautiful quality. We purchased these based on reviews that I did over a year ago. Not sure what happened in that time frame but it's not for the better. Maybe management needs to be more aware of the quality they're putting out there. I did contact them and basically was told that they want to make sure I receive the best quality and their warranty should provide that. Yet I wasn't offered new windows because of the poor quality of the ones I already possess. It makes me feel like they know that I will receive the same quality. Please don't purchase these windows, save yourself the headache. There are many new window manufacturers putting out great quality for half the price. Do you due diligence and look for current reviews. read more

See all

We had Milgard windows in our previous home, and as original homeowners also had a lifetime warranty. Over the 16+ years we owned the home we had to replace our custom Oval windows several times because the seals failed. Service was fast and efficient each time. As we prepare to sell our home two of the Oval and one rectangular widows needed replacement. The Ovals turned out to be a 5 month long ordeal. Not until the 3rd manufacturer and install did they fit. A combination of poor measurements, manufacturing, and installation plagued the project. The installers were making the manufacturing templates by hand....really? A service nightmare, I am so glad we no longer own a home with the Oval windows... although we do have Milgard Widows in our current home which are currently under warranty. read more

Ordered picture window (fiberglass frame) delivered it and was broken on the side of the frame. They took it back and made another and delivered it and it was broke in the same spot. It had to be the way they loaded it on the truck . Rep came out and said oh it not going to hurt anything and he would bring me the new flange to put on and give me some money back for using a broke product. All of that never happened....... Thanks read more

We had two windows purchased from Milgard 10 years ago craze inside. I called them without my paperwork and I couldnt remember who we had originally purchased them from. Using the code inside the frame, was able to find out they were under warranty. I got them scheduled out , it was a 6 week turn around but my tech was here right at 3pm sharp. Had the windows in and was on his way in less than 45 minutes. Excellent customer service, excellent technician. So glad we purchased Milgard! read more

Service took 6 weeks to schedule a door repair. This was a repeat visit for the same problem. The technician, Ed, was great and had excellent customer service skills. He knew what he was doing and finally after two years of problems with a very expensive French door it works smoothly. He also replaced the rubber weather seal strip that had worn through. read more

I just called 916-387-0700 and talked to a Rhonda for service. She sent me right away to the automated system where I could not put in my REQUEST...greyed out. I called back 2x and ask to speak to a PERSON and she was rude and NOT helpful. I purchased my HOUSEFULL of Milard from DOLAN LUMBER CO in Benicia, CA and the installer, Steve referred by DOLAN did a horrible job left the area and MOVED to Kingston, AZ. Nothing but problems with Milgard. I recently had a replacement and noticed scratched services. He said he would do a quick study of my home....well I have 6 compromised windows that I found CLEANING. Service is horrible.Hire incompetents. Do NOT BUY MILGARD. I WOULD RATHER pay more and have a service that is respectful and honorable as they state in their WARRANTY. THEY HOPE YOU MOVE....I HAVE NOT. read more

I had two windows replaced on 1/13/2023. I was immediately impressed when the gentleman identified as Mr Ramon Davis showed up 10 minutes early. He was kind, professional, articulate, and very knowledgeable about windows. He respected my home by removing his shoes without being asked and replaced both windows perfectly. He cleaned up behind himself and departed without incident. Because of his professional behavior and workmanship I signed a contract with American Windows to replace a leaky window. I highly recommend this company that has so far risen to the occasion. Thank you Mr Ramon Davis for taking pride in your work and representing your company at the highest level of professionalism. read more

It's a very very long story which tested our patience tremendously, and if it wasn't for Tim M., the great service technician, and Robert, I would still be waiting to get things right (a year to get it done correctly). Great excellent job to service technician Tim M. and Robert!! read more

This is a difficult review to write because in some ways Milgard excels but fails in others. We bought a new home in 2003 that had Milgard windows with a lifetime guarantee. In 2012 or so, 5-6 of the window seals started failing and the glass was discoloring. We called Milgard and they replaced all of the failed windows at no cost to us. I give them 5 stars for this repair! Then, in 2020 the sliding glass door seals started to fail, again discoloring the glass. Milgard sent a man out to replace the glass in the slider. He disassembled the door, replaced the failed glass, and then reassembled the door. Unfortunately, when he reassembled the door, he must have used a mallet to attach the metal edge trim of the door to the frame. The edge of the door is badly dented from being struck by the mallet. The repaired door's glass is as good as new and the door slides and shuts ok. I give Milgard 1 star for this repair. I did not watch the door being reassembled so I can't conclusively say the repairman did the damage. I can say that we have had that door for 17 years and I never noticed the damage before the door was repaired, I only noticed the damage after the repair. Bottom line: Milgard backed up their lifetime guarantee without question and I would buy Milgard's windows for that guarantee. However, I will watch their repairman like a hawk in the future. read more

Very poor customer service and product. If there was an option for zero stars or negative, that would be more appropriate. And fully agree with previous poor reviews.....lead time is way too long and when they have come they bring scratched, broken, mis-measured and damaged glass so back in que again to wait. Last appointment they brought someone else's glass. There is absolutely no quality control and they don't care. I've taken now six days off work for Milgard appointments, today being one. Got a call this morning that they aren't coming because glass incorrectly made and scratched AGAIN. And the most terrible inconsiderate thing was that they knew about it yesterday and didn't call to tell me til today. I got up early for their appointment only to hear that they weren't coming. Service nightmare is an understatement. Save yourself much frustration and chose a different window company to work with. Milgard and their touted lifetime warranty is totally one hundred percent not worth it. read more

I ordered a Milgard Bi-Fold that was quite expensive. Unfortunately, I received a Western Window Manufactured door...Milgard's response, "well they make doors for us sometimes"... read more

Pray you never have to use the warranty. I have been trying to have a window replaced under the "lifetime" warranty for 6 months. My custom window is cloudy and damp looking in between the panes of glass. The first appointment for July was cancelled due to no one available to install the window. I was never called or informed they were not coming. When an appointment is scheduled 3 months in advance how do you not have anyone to install? My next appointment was today at 9:30. I received a call around 9 telling me they weren't coming because they just noticed the window was cracked. Why was this window not checked back in July when they cancelled my first appointment? I loved my windows but will not be buying them for my newest house. Only buy from Milgard if you don't want any type of warranty. read more