I have sent my board in for repair over 6 times for the same ongoing issue, and it has still not been properly fixed. Each time I was told the unit was tested, repaired, and working before being returned, yet it continues to fail immediately after I receive it back.
Every repair has been handled exclusively by their team, meaning there has been no third-party interference, yet the issue remains unresolved. At this point, it feels like repeated failed repair attempts rather than any real diagnosis or lasting solution.
Throughout this process, communication has been consistently frustrating. I often felt my concerns were dismissed or not properly addressed, despite clearly explaining that the issue was not resolved.
On top of this, settlement offers that were initially presented to resolve the situation were later retracted. Instead, I was then presented with an expensive bill for continued service, even though the original issue stems from their own repair attempts and warranty handling. This shift felt unfair and extremely unprofessional.
Overall, I am very disappointed with the warranty and repair experience. After multiple attempts, time lost, and repeated failures, I still do not have a board that functions as intended. read more