Just gotta give a shoutout to Chris over at Milano Mechanical. Dude's super personable and professional, but not in that stuck-up way-- he's just real, you know? Like, no BS. We had our roof replaced recently, and the roofers accidentally bumped/kicked some of our ancient ducting up there. The stuff inside just crumbled, so we lost airflow to the bedroom, office, and pretty much the whole front of the house. Chris shows up, squeezes through our tiny little access hole in the dining room ceiling to check it out-- no complaints, just got in there and figured it all out. Pricing was straight-up excellent, fair as hell. We're waiting on tax returns to come through, but when it's time to fix this duct mess, we're 100% going with Milano and asking for Chris again. When he left, it legit felt like he was part of the family for a minute. I don't like most people, seriously, but this guy? Total gem. Real deal. If you need HVAC work done, do yourself a solid--call Milano Mechanical and specifically ask for Chris. You won't regret it!! read more

Called these guys for a diagnostic for my AC repair. Anna Marie took my call and got me scheduled for a AC repair diagnostic. They discovered within 20 minutes that my thermostat was the problem and needed to be replaced. I also randomly asked why they thought my energy bill was so high and they did a quick inspection of my HVAC system and ductwork and turns out that my duct work installed is too small compared to the size of my system! The technician was able to provide a quote on the spot and emailed it to me within minutes after the visit. I accepted the estimate and they are scheduled to come out mid next week! read more

I hired these guys to install hydronic radiant flooring in my Mill Valley home. They came highly recommended by my contractor and now I see why. They were efficient, completed the project on schedule and educated me on my system. Education is key when installing these types of high tech smart home systems so this was a key factor in why I chose them over other companies. The office staff Janae and Anne Marie answered my many questions even after installation! I'm glad I found a company who I can use for both my plumbing, hvac and maintenance needs. read more

Chris at Milano was outstanding from start to finish. He was professional, punctual, and clearly knew his stuff. He took the time to explain the issue in plain English, walked me through my options, and made sure everything was fixed the right way--not just the quick way. The work was clean, efficient, and priced fairly. It's hard to find someone who combines skill, honesty, and great customer service, but Chris absolutely delivers. I wouldn't hesitate to call him again and highly recommend him to anyone needing reliable work. read more

Over the past five years, Ryan has identified and resolved issues that at least three other companies failed to detect. He is incredibly observant and truly demonstrates the qualities of a highly skilled technician. In an industry where many companies try to take advantage of customers' lack of technical expertise, it is a stroke of luck to encounter an honest professional like Ryan. As a business owner myself, I believe I should always strive to be as straightforward with my own customers as Ryan is. Thank you, Ryan! read more

I used these guys for a tankless water heater repair and they fixed it same day and were very cost effective. I also signed up for their comfort club hvac maintenance plan and got my hvac, AC and mini split serviced for a very reasonable price. Their pricing includes all fees which hasn't been my experience with other companies. Usually other companies come out for $80 and then up charge me for the filter and such so I like their transparency and customer service! read more

Excellent Service from Milano Mechanical, Petaluma Dan did a fantastic job installing my air-conditioning and heating system. He's always punctual, very responsive, and extremely easy to work with. Everything has been working perfectly since the installation, and his team is professional and knowledgeable as well. I'm very happy with the service and highly recommend Milano Air-Conditioning & Heat read more

We recently purchased a new system, and the sales process was smooth from start to finish. The representative Chirs took the time to assess our home, explained our options clearly (without any pressure), and helped us choose the right system for our budget. Pricing was transparent, and installation was scheduled quickly. Everything was handled professionally. Highly recommend! read more

Finally bit the bullet & got AC, been shopping around for a while & landed on Milano. We used these guys for our AC installation and they did an amazing job! Cost effective, efficient, and Anna Maria was so helpful with our initial call! Thank you !! This summer is going to be so much more comfortable thanks to them. I would absolutely recommend them! read more

Amazing and fast customer service! The office staff responded quickly and kept me informed every step of the way, making it easy to schedule a time for a technician to come out. Ryan was thourough and he had my heater fixed and running in no time. My home is finally warm and cozy for these cold, stormy days! Highly recommend this company! read more

Hired them for a service to my tankless water heater and minisplit and they were efficient, knowledgeable and very reasonable pricing. They even have a maintenance plan called the comfort club which is very reasonable for 2 vsits per year and it includes pricing for everything including the filter! No hidden fees. Highly recommend. read more

Justin Morehouse recently completed several plumbing jobs at our home, and we couldn't be more pleased with the service. He was punctual, courteous, and clearly very skilled at what he does. The work was done efficiently and to a high standard. We will absolutely be using Milano Mechanical again for any future plumbing needs. read more

Wow! Anna Maria was so nice and knowledgable of the business. Booked them for a new heat pump and mini-split install estimate and found their pricing to be be very competitive. The workers were friendly and efficient and they cleaned up after themselves. Highy recommend them for all HVAC need you may have. read more

If anyone in the Petaluma area needs help with AC repair, furnace repair, or heat pump installation, check out Milano Mechanical. Anna Maria is incredibly helpful when you call in with questions and provides great customer service. Definitely a great local company to reach out to if you need HVAC service. read more

Had no heat even though my thermostat was on. I called Milano Mechanical and spoke with Anna Maria who assisted setting me up in their system and scheduling the diagnostic for the same day! Got everything fixed and was a great price. Defiantly reccomend these guys for any HVAC needs. read more

We used them for our AC installation and later for a furnace repair, and the service was excellent both times! They were cost-effective, efficient, and very professional. The whole process was smooth from start to finish. Make sure to ask for Anna Maria, she was so helpful! read more

Milano Mechanical has been so helpful! The lady in the office reached out to my inquiry for a new water heater install quickly and got me scheduled. Within the week Justin and his team installed a new tankless water heater within days. It is amazing and im loving it. read more

I called Milano Mechanical for a second opinion on my furnace, another company told me the heat exchanger was cracked and the whole furnace needed to be replaced. Kevin from Milano came out and found the gas valve was bad, had my heat back on same day. read more

Our day started off rough when our heat pump stopped working and we had no hot water. Thankfully the heat pump repair was quick and efficient. What started as a bad day turned into a great one. Anna Maria was so helpful and kind throughout the process! read more