1. Milady Medical Spa

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Brooklyn, NY

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Milady Medical Spa

4.5 (6 reviews)
Open • 9:00 am - 8:00 pm

By appointment only

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15 years ago

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10 years ago

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8 years ago

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13 years ago

3 stars for very nice people but my friend and I broke out the next day. It wasn't that good of a cleaning

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11 years ago

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Ressam House Of Beauty - The hair colour

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Beautiful highlights were done exactly as described! Very quick and efficient service! Recommend!read more

I rarely leave negative reviews, but after making several genuine attempts to move past this…read moresituation and continue as a client, I feel it is important to share my experience. My issue is not simply that I was unhappy with part of my hair. Mistakes can happen in any salon. My issue is how a legitimate concern was handled afterward and, ultimately, how I have been treated as a returning client. I originally went to Servet for balayage. While I was generally satisfied with the overall result, once I wore my hair up, I noticed that the balayage on both sides was poorly blended and looked unfinished. I contacted the salon and explained exactly what was bothering me. Servet told me he would take care of it at my next root-color appointment. I relied on that assurance and waited approximately six weeks. During those six weeks, the issue continued to bother me, so I contacted him again and asked whether he could possibly fit me in sooner. I was told there was no availability, but once again I was reassured that it would be taken care of at my next appointment. I accepted that and waited. When I finally arrived for that appointment, I was suddenly told that the correction could not be done that day and that I would need yet another appointment. That was the point at which I became extremely frustrated. I had not simply walked in expecting additional work without an appointment. I had waited six weeks specifically because I had been told that the original issue would be corrected that day. The conversation became heated, and in my frustration I used a word I should not have used. I acknowledge that and take responsibility for it. But one frustrated word should not erase the circumstances that led to that moment or turn the entire situation into a discussion about my reaction while ignoring the original problem. What disappointed me most was exactly that: every time I tried to bring the conversation back to why I was upset--the unfinished result, the six-week wait, and the commitment that had been made--the focus seemed to shift away from the actual service issue and onto my reaction. My husband later came to the salon, not to threaten or physically confront anyone, but simply to understand what had happened and help resolve an unnecessarily escalated situation. Ultimately, Servet did work on my hair that day. And despite everything, I made a conscious effort to put the situation behind us. I returned afterward with a cake for the salon as a gesture of goodwill. I later came back for another root-color appointment and behaved politely and professionally because I genuinely did not want one bad interaction to destroy a relationship with a stylist whose coloring work I otherwise trusted. That is why what happened today was particularly disappointing. I called the salon simply to make another appointment. I was put on hold and eventually told that someone would call me back with availability. No one called. After waiting, I tried calling back several times--approximately five or six calls during business hours--and my calls went unanswered. At this point, I would much rather someone simply tell me, directly and professionally, that they no longer wish to have me as a client. I can respect honesty. What I cannot respect is being told that I will receive a call back and then having repeated calls ignored instead of being given a straightforward answer. There have also been moments in my interactions with Servet where the communication has felt unnecessarily dismissive or condescending--comments along the lines of "I already told you," "maybe you forgot," or "you don't remember," as well as personal comparisons that I did not find appropriate. Humor and familiarity are one thing; making a client feel uncomfortable is another. I am not writing this to question Servet's talent. In fact, if I did not trust his coloring work, I would not have continued trying to return after everything that happened. That is precisely why this experience is so disappointing. Good customer service is not about never making a mistake. It is about what you do after a mistake or misunderstanding occurs. I gave this salon multiple opportunities to move forward, and I made a genuine effort to do the same. I am sharing my experience because clients deserve clear communication, accountability, and basic professional respect. If you don't want someone's business, say so. Ignoring them is not the professional way to handle it.

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Ressam House Of Beauty - New hair don't care Great service as always. Tugi is the best

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New hair don't care Great service as always. Tugi is the best

Milady Medical Spa - spas - Updated October 2026

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