I called to get a bid for tile clean and acid wash. We set up an appointment between 10am and noon…read more There was no contact by 12:15pm, so I called. The receptionist, Dawn, said the owner must be running late and she'd contact him then call me back. Fifteen minutes later she called and said the owner said we needed to have the pool polished and they couldn't do that for 3 months and that would be too hot to drain the pool. Why I had to wait 2 and a half hours to find out they couldn't even service my pool was amazing. I had other questions, but Dawn couldn't answer them and eventually said have a nice day and hung up. If the owner makes someone wait 2 hours with no phone call then tells the receptionist to tell me they can't even service me, then I'd hate to see how bad the actual service is. 4/12/17-The owner called and was very nice. Not the owner that didn't make the two hour window, but at least I received a phone call from someone. He tried to offer discounts and help, but I don't review to get discounts or freebies. So I said thank you, but based on the none call I just wouldn't use your company. I moved my review to 3 stars for his effort and hope this was just a one time thing for the sake of his company.

I'm not impressed. I had some tile work done by them last year and it was already crumbling this…read morespring. The guy came out and fixed up the grout but said he had to come back to replace a tile that was supposed to be fixed because I needed to lower the water level first. So I lowered the water level for the day he said he'd be back. Then a day passed. Then another. And another. So I gave up and refilled the pool. That was a week ago and I still haven't heard back from him. I guess he's not coming back. I am done with these guys. Forever.

I am truly grateful for the support I received from AZ Remodel Pros throughout my process. I…read morereceived four other estimates before deciding who to move forward with. I took time to compare each one. AZ Remodel Pros stood out to me. From the beginning, they were patient and walked through everything with me. They explained the damage in a clear way and made sure nothing was missed. What meant the most was the support during the insurance process. They helped me communicate with my adjuster and made sure the scope of work was clearly explained. There were delays and a lot of back and forth, and I felt stuck at times. But once Brian stepped in and spoke directly with the adjuster, things started to move. Their involvement brought clarity and helped push the process forward. That helped me understand what my home needed and gave me confidence in what I was asking for. I appreciate the time, effort and all the patience they showed throughout this process. I am grateful for the help and guidance they gave me. I will definitely be referring my friends and family to him based on my experience. Thank you so much!!

I've had a great experience working with AZ Remodel Pros. The entire process has been…read morestraightforward, professional, and easy from start to finish. Taylor has been exceptional--very knowledgeable, responsive, and always communicates clearly throughout the project. It's been a pleasure working with a team that truly values its customers. I highly recommend AZ Remodel Pros for anyone considering a remodeling or home improvement project.

Excellent work, fair pricing, and beautiful remodeling finishes! The attention to detail truly…read moreshows in every part of the project, especially the backsplash installation, which was completed with precision and care. The finished work looks clean, polished, and professionally done. The quality of the craftsmanship exceeded my expectations, and the pricing was very reasonable for the level of service provided. I truly appreciate the time, effort, and attention given to making sure everything was completed correctly. I would confidently recommend their services to anyone looking for dependable work, great value, and high-quality remodeling results!

Elvis and team are amazing. We hired a contractor who took took off and never finished the work on…read moreour house. Our main concern was a pergola that was not anchored and monsoon is here. Elvis came and did an honest assessment, showed us exactly what needed to be done and quoted us on the spot. Even better he showed up the next day with his team and finished all the work on schedule and within budget. We highly recommend this company, especially after being burned once. We are thrilled with his commitment and attention to detail

Our experience with CSI was truly a mixed bag…read more The positive: The finished desk is absolutely beautiful. It's added an incredible amount of outdoor livable space and significantly increases the overall home value. The project manager communicated well via email and the crew was always friendly. They also treated our pets very well and given our two rambunctious dogs, that's a definite bonus. They were also aware of our intention to purchase a hot tub and made absolutely sure the deck could withstand the water weight. The negative: There were a lot of promises to be there that didn't happen. It became a pleasant surprise when they actually came as scheduled. Initially, we were told this would be a five or six day project and the reality was that they started in January and finished the final bits in June. To be fair, the project manager did experience a personal emergency (which was totally understandable) and there were some weather delays. That being said, it's still hard to accept that the project that was supposed to take five-six days spanned six months. Our final issue was getting them come back to remove the trash and fix a broken board. We started asking them to come back as of 4/29/15 to remove the trash and fix the broken board. Despite multiple promises to come, they didn't actually do it until today. Bottom line: They do beautiful work but they really need to improve on customer communication and fulfilling promises that are made. They also perhaps need to be more realistic with themselves and their customers on project timelines.

Not honoring warranty. Roof leaks.read more

Josh came out today and repaired my pool issues. He was on time, friendly and did a great job. Have…read moreused them many times over the years and have always had a very good experience.

Everything! Teach your people actually how to be professional! Second teach them how to actually do…read moretheir jobs. Cause my tech was clueless!

Needed to install door handles and hinges .Very knowledgeable …read more Follows up and does a great job

Michael did an excellent job adding self-closing hinges on our doors. He also gave us a great…read moreprice. I would definitely recommend his company to friends and family.

Very frustrating experience. I would not use this contractor again…read more I signed a contract for a repair job for about $1,350. After the contract was already signed, the contractor returned with a subcontractor, looked at the house again, and then sent a new estimate for roughly $1,300 more, nearly doubling the original price. Because the price changed so much after the agreement, I decided not to move forward. No actual repair work was done on the house, but I was still charged $300 to cancel the contract after what was basically a short walkthrough visit. I understand that construction projects can uncover additional issues, but I did not expect the cost to increase that much after signing, and I definitely did not expect to be charged a cancellation fee when no work had been performed. In my opinion, the process felt very one-sided and not customer friendly. I recommend that anyone considering this company read the contract very carefully, especially the cancellation terms and how change orders are handled, before signing anything.

Dion is a pleasant young man and very business oriented. He took care of my needs promptly and…read moreefficiently, not to mention with a certain aspect of care you don't see a lot now a days. My results were incredible and I definitely saved compared to what I would have paid with Home Depot's services.

Derek and his team did a wonderful job on our project. They are professional, on time, dependable…read moreand easy to work with.

Derick and Tyler have completely remodeled our kitchen and master bath. Nobody does it better! They…read moreare the BEST. There attention to detail and QUALITY OF WORK IS UNSURPASSED. If you want your home remodeled call them now.