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    Mike's Pools

    5.0 (1 review)
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    5 years ago

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    Tuscan Pools & Matters of the Hearth

    Tuscan Pools & Matters of the Hearth

    (3 reviews)

    $$

    This place has went down hill so fast I think it's still going. Not much stock also on back order…read moreand you'll be lucky to find anyone that will answer the phone. Their prices aren't that great either, I've been having to drive to Redding to get supplies and repair parts which the better prices almost pay for the trip.

    We have a huge 15 yo in ground pool with an automatic push button cover…read more Literally no work all year. This year we had a bit of a problem with the water maintains it's ph and chlorine stability. Since not wanting to run to Guitons, I thought I would give this place a try. First, Sat. Morning. I called and asked if they had a computerized water analysis system. " yes, we do," I bring a quart of water down about 5 miles from my home. Granted, the place was packed with people getting chlorine as it was almost 110. Rare parking available. I goblin and am met by a couple of scraggy dogs that were trying to get between me and my cane. ( MS) and 2 kids running here and there through the store. Owners kids. I asked about the analysis in which she takes the water behind the magic curtain to analyze. After a few, I wander back to see what's spinning. She was using the everyday kit that we all use at home . Told me my PH was low and buy some of her stuff to raise it, problem solved. After 15 years of a huge pool, I can figure that out without her help. Suddenly the store got busy with more chlorine exchanges and dog and kids games. I asked her about the computerized water sample and was told she was " too busy" to do it now. She wasn't 30 min prior when she first got the water. I really don't believe they have a system. Since we don't need any pool help and only on a every 15 run need assistance. I would say I won't be back. Obviously run by a family. No problem with that. Making a living and working hard. Although I do have an issue with dogs and leashes lying in the middle of the floor and kids running everywhere. With my MS, if I were to fall, it could a big loss to me. Plus her. " business" is not ADA compliant. Not much else in town and they know it. But since I live north of town and use 4 bottles of Chlorine a year, I'll stick to HD.

    Guiton's Pool Center

    Guiton's Pool Center

    (39 reviews)

    $$$$

    From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

    Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction

    Mike's Pools - hottubandpool - Updated May 2026

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