We had some auto body work done here. It was a LONG process (don't think it was their fault though,…read moreand more so the insurance company). The work that was done seems thorough, aesthetically it looks GREAT and the car parts that were replaced are functioning once again. They also have a warranty policy on parts which I believe is 6 months. Not sure what's standard. When picking up our vehicle they told us about other maintenance we needed to get done (as requested by my partner when the car was dropped off). Lady at the front desk claimed she called us about it but we got no calls or messages about it. Would've been better to get it all done at the same time and I would have preferred that option since our car was at the shop for 2+ weeks. The salesperson/administrative personnel didn't have the best communication style. She seemed too busy to answer questions thoroughly though the place really wasn't busy. The office itself is outdated, very 80s, maybe 70s. My only gripe is the extra charges you get if you pay with a credit card. Not sure if it's standard practice but the place we usually get our maintenance done doesn't charge extra for using a card. We were quoted about $340 for a job if we paid cash but almost $390 if we paid with card. That's a big difference in this economy.

Hopefully by this time Hector the manager got replaced very unprofessional. Sernios does great body…read morework, Do not let them touch anything that has to do with electrical, Left there with the engine light indicator on. Was told the dealership would be informed. LIES. THANKS AGAIN (HECTOR).​

Been here a few times. I always get great work and honest recommendations for fair prices.read more

I brought my vehicle to this mechanic expecting professional service, but unfortunately my…read moreexperience was extremely disappointing. My vehicle was returned with scratches/damage that was not there beforehand, and when I brought it to their attention, accountability and customer service were lacking. I also requested to see camera footage regarding the incident and was told it was "too much footage to go through," which was frustrating and unhelpful. When I told him I could provide the exact date and time the car was dropped off, he still refused to show the footage. If he's innocent, showing the video shouldn't be an issue, especially since the car had no scratches when it was loaded onto the tow truck. When we called back to try to figure out the situation, he ignored us and refused to take our calls, even after we already paid him. On top of that, their prices are extremely overpriced for the level of service provided. I understand accidents can happen, but honesty, communication, and taking responsibility go a long way. Instead, I was left feeling dismissed and forced to deal with the damage on my own. I would recommend taking detailed photos of your vehicle before leaving it here.

I went to get a quote to fix my car. And their prices are a little too steep. I understand that…read morewestside orders high-quality OEM parts to do their jobs... But I went to Dave's transmission in Jersey City heights ,They got me the same OEM part and the labor was way cheaper. and they gave me a one year warranty on the labor and the part. I saved at least $150 dollars.. westside shop may be a good shop. but they're too pricey for me... But you should always do price shopping.

I've used this shop many times and they have always been honest and professional. highly recommend…read morefor automotive service.

Five-Star Review - East Coast Collision Auto Body Repair Center (Jersey City)…read more Unfortunately, my girlfriend recently damaged my car--a 2011 Mercedes-Benz ML 350 that I've owned and cherished for over 10 years. The damage wasn't major, but it was enough to require a body shop. I was extremely upset and, to be honest, very hesitant about trusting any repair shop. I had a few sleepless nights worrying that my car would never be the same again. Since I live in Jersey City, we drove the car (it was still drivable) to East Coast Collision, and from the moment we arrived, my anxiety started to ease. The first gentleman who assessed the vehicle--later I learned his name is Chris--was professional, calm, and thorough. The shop itself immediately impressed me: clean, well-lit, organized, and extremely professional. I'm 56 years old and have been around long enough to know when a business is legitimate. This place is the real deal. While sitting in the passenger seat, another gentleman came down the ramp, introduced himself, shook my hand, and personally moved my car. I don't know his name, but he carried himself like an owner or senior leader--polite, confident, and clearly someone who takes pride in the business. The whole interaction felt respectful and reassuring. When my car was pulled inside the shop, I saw the interior--and honestly, I was blown away. The place was lit up like a stadium. You could see every detail. There were several high-end vehicles being repaired, and everything looked precise and professional. This was not one of those shady, insurance-shortcut shops. This was top-tier, legit work. They sat me down, explained the entire process, and even coordinated an Enterprise rental seamlessly. At that point, I felt confident leaving my "baby" in their care. About a week later, I got devastating news from the insurance company: my car was declared a total loss. I was crushed. It felt like losing a family member. From what looked like minor damage--a scrape, a busted light, a bumper--the car was suddenly gone. I was in disbelief and honestly depressed. When we returned to the shop, we spoke with Chris and Marissa Riccardi, who I later learned are siblings and part of the family that owns East Coast Collision. Marissa stepped right up, took charge, and patiently answered every question we had. She and Chris explained everything in detail and made thoughtful recommendations--never rushed, never dismissive. I was stubborn and emotional. I wasn't ready to let go of a car that had taken me everywhere--Florida, Virginia, Washington D.C., Vermont, Lake George, Pennsylvania, Boston, and countless trips throughout the tri-state area. That car was part of my life. Chris and Marissa showed genuine care and empathy. They helped me understand the situation and made an incredibly difficult transition much easier. They even allowed me time to remove my personal belongings, knowing how hard this was for me. Because of East Coast Collision, I can now move forward and eventually purchase my next vehicle--something I honestly couldn't imagine doing at first. I give East Coast Collision in Jersey City a five-star, five-diamond review without hesitation. Hats off to Chris, Marissa, that gentleman who greeted me out front, and the entire team--from top to bottom. Even the atmosphere and cleanliness spoke volumes. Thank you for your professionalism, compassion, and integrity. I will absolutely recommend East Coast Collision to anyone who asks. @Thatdominicanlife YouTube-Instagram-Tik Tok

I truly cannot recommend this place enough. Ended up here after someone whacked my car while it was…read moreparked in my building's garage. East Coast was one of the places certified by GEICO and after reading reviews for some of the others, coming here was a no brainer. Happy to report that the reviews are all spot on. From the upbeat and kind attitude of the folks that answer the phones to the experienced and honest technicians that fix the cars, the whole team is just a pleasure to deal with. Most importantly, the car came back looking brand new and the pricing was more than fair. Needing bodywork sucks. Having to deal with shady and disreputable auto bodies makes it even worse, so save yourself the headache and just go here!

Space: Clean. Neat. Peaceful. There was classical music playing…read more Staff: Very polite. Honest. Helpful. Everyone worked at a calm and even pace. Service: I went in for an oil change. Ran me 32.00 after tax. Waited 30 minutes while Thomas did the oil change for me. Pulled the car out of the lot for me.

I showed up for a car inspection at 2:30 PM. Their website lists their hours of operation from 8 AM…read moreto 4 PM. I was told I arrived too late and everything was shut down. I was told I needed to arrive before 3pm but when I pointed out that it was 230, the guy just shrugged and kept eating and told me everything was shut down. What a ridiculous business and clearly lazy workers who just don't feel like doing their job. I won't be going back here and be taking my service elsewhere.

Went for an oil change and ask to have the tires rotated as well. Oil change price was a little…read moreexpensive and I get it with the rents in our neighborhood, but I was charged an additional $70 for the tire rotation. That is ridiculous overcharge for what takes less than 10 minutes. Mavis charges less for the oil change and includes the tire rotation with the price of the oil change. All in all comparison it's $100 cheaper at Mavis. I'll never return to chariot

I brought my car to Chariot after they identified what they said was a transmission oil leak. They…read morediagnosed the issue as a faulty oil pan, and I paid to have it replaced. Unfortunately, that was not the actual source of the leak. Because the real issue went unaddressed, my car lost transmission oil again shortly afterward, leading to repeated breakdowns and ultimately a complete transmission failure. I now need a full transmission replacement costing several thousand dollars, and Chariot has offered no meaningful help or accountability. I'm extremely disappointed with the misdiagnosis and the financial impact it caused. Based on my experience, I would not recommend this shop.

Called ahead and asked if they offered my particular car service, they happily did and at a…read morerespectable price point. Got the shop and the team was already waiting for me. Team answered all of my questions and even went the extra mile and showed me my old parts. Honest group of people here, great business. Would highly recommend to anyone.

I got the breakpad and rotor replaced here in both the rear wheels. At first time they could not…read moreinstall the pads properly so it was creating some noise. then they did something again which killed the noise but now after few miles of driving , it feels like wheels are not aligned properly and hear clucking sound ..very bad experience

If I could leave zero stars, I would. These clowns towed my car and treated it like garbage in the…read moreprocess -- careless, rough, and completely unprofessional. As if that wasn't enough, the guy had the nerve to be flat-out rude to my girlfriend. Talking down to her like she didn't know anything completely out of line. This place has no respect for people or their property. Save yourself the trouble and call literally anyone else. I wouldn't trust them to tow a toy car, let alone mine.

Honest. Dependable. Trustworthy. Affordable. Timely…read more Everything you could possibly want in an auto-repair shop or in an emergency towing situation. My SUV wouldn't start in a parking garage in Hoboken, NJ. A&L Auto Body was the only shop willing to drive their tow truck into the narrow garage to try to get it out. After making multiple trips to the garage to test various solutions, they were actually able to fix my car (when AAA couldn't), helping me avoid all costs associated with towing. If A&L wasn't able to step up, I have no idea what I would have done to get that car out of that garage. My experience with them was perfect, and I highly recommend them to anyone who is in need of a tow or any sort of car repair/maintenance.