This is a popular business, so expect to wait on hold a few minutes to speak to the service rep…read more The prices quoted were over $200 less than the name brand competitor recommended by my insurance company. However, the replacement took an extra day because the window ordered initially lacked an important part and couldn't be installed. After the new window arrived from a different supplier, the installation went OK and the car looked great. However the sensor for lane position wasn't properly calibrated and I had to go back to have it re-calibrated. After that glitch everything was OK. American Eagle personnel gave me no explanation for the glitches with the inital bad window part or the difficulty with the sensor calibration, but they did go out of their way to make those problems right.

We just had the windshield replaced in my wife's Forester. American Eagle Auto Glass was a…read morepleasure to work with. Finding a generic replacement windshield proved to be so difficult that American Eagle ended up purchasing OEM glass through our local Subaru dealer which American Eagle installed. This is not what set American Eagle apart. When we first heard that generic (less costly) glass was very difficult to find I thought I'd try a different glass company just in case they might have what we needed in stock. I quickly found out that reaching a real person at the "big" national glass replacement company was much more difficult than I could have ever imagined. Their phone voice mail just refers you to their website which pushes you to make a reservation and upsell you with additional services and products. I was never able to reach a live person to ask a simple question. American Eagle's phone reaches a live person, and they even called me several times during the process with updates.

Today I had an appointment to get my windshield replaced due to a manufactures faulty rear view…read moremirror mount assembly. Chip, the manager and Collin the technician both were outstanding to work with and the job was done on time. The new window and rear view mechanism look great. Chip worked with upper management to make sure there wouldn't be any payment required from me. The quality of the work and the lifetime warranty are outstanding. I highly recommend the Safelite AutoGlass facility in Champaign, Illinois for their quality of work and outstanding customer service.

5/5 stars all the way around…read more I'm not ashamed to admit that this is the third time I've used Safelite to install a new windshield. I do not have great luck when it comes to car washes or flying rocks. Miraculously, Safelite (and my insurance company) always save the day. I called my insurance company on Monday, 7/9 to file a claim for a cracked windshield. They set-up my appointment with Safelite and Safelite arrived today to install a new windshield. Terry, my technician, was great. He called in the morning to let me know when he'd be arriving; then a little while later called to let me know that he was running way ahead of schedule and would be able to replace my windshield even earlier than anticipated. Yay! Terry inspected the exterior of my car prior to the install, then got the show on the road. He was done in about an hour; interior vacuuming included! My (amazing) insurance company took care of the entire bill thanks to my $0 glass deductible, something 'extra' that everyone should add to their auto policy. Terry gave me a receipt for my records and that was it! Safelite and my insurance company handle the claim amongst themselves. As I mentioned, this is the third time we've used Safelite for new windshields and I've never had a bad experience. This was probably the best and most convenient experience we've had. I could have opted to take my vehicle to Safelite's physical location, but I would have had to wait an extra day. Once an appointment is booked you'll also receive email updates. Then, on the day of the repair, the photo/name of your repair technician, as well as real-time text message updates. For affordable glass repair or total replacement and superb communication, I highly recommend Safelite.

This was my first experience with Mr. Auto Body. I banged up my car and was worried it wasn't safe…read moreas there was a piece hanging down and dragging under the car and two panels had pulled apart. I called Mr Auto Body and they asked me to bring it in for an estimate. I brought it in and within a half an hour, they had put the panels back together and wired up the part that was dragging. I was so relieved and thankful for their help. This is definitely the type of family business we want to support. Why look anywhere else for autobody work. This business is the real deal and my go to shop for any future body work I need. Thank you Mr. Auto Body

Perfect, one time and great people to work with. Work with my insurance company and was painless…read morefor me.

Scam for overcharge, which I am still trying to fight. I asked for a replacement of a single front…read moreparking sensor - no other damages on the car, because there was no collision. When giving me the estimate, the estimator was very nice, pointing to the $425 charge, saying that if there are no other damages, he will be honest and will remove this charge. Later I was charged the full amount of $962.10. When I called for the estimator to clear what I thought was a misunderstanding, he was gone. The mechanic showed me the replaced single parking sensor, while the manager gave me some prints telling me that the calibration was required by Toyota. Only the print was about the Adaptive Cruise Control - completely independent from the parking assist system. At the following meeting with the manager and the estimator, the estimator denied his promise, and became very unpleasant. The manager refunded only $70, and on my question what for, she said for the in-house pre-scan. I let them know that they still owe me the rest of $355, for which I will fight.There was no calibration required on any of the other estimates for the same repair, and since after subtracting the calibration of $425, Gerber's estimate was the cheapest, I trusted their guy - big mistake. In blogs, people warn that if the mechanic says that after replacing a parking sensor, calibration is required, go to another one. Somehow they erase all negative feedback on google. This is why I never trust google reviews.

Recently, my car was rear-ended and had some significant damage. I sent the vehicle to Gerber in…read moreChampaign, based on recommendations of a couple co-workers. Everyone I spoke to, or met with, at Gerber was very nice and extremely helpful. The repairs took about two weeks and during that time Ryan contacted me every few days to give me updates. He explained, in detail, what they were doing throughout the process and answered every question I had in a way that made it easy to understand. The job was finished two days earlier than estimated and the quality of the work is fantastic. You would have no idea there was ever any damage to the rear end. I'm extremely satisfied and will recommend them whenever the opportunity arises.

Was visiting from out of town and needed this done quickly and correctly, all good!…read moreDefinitely recommended.

The service was prompt. I found the pricing to be fair. I would recommend KP Auto Glass.read more

The owner, Chris, at Absolute Auto Glass just repaired our windshield. His communication was very…read moregood, provided quick service and did a great job. I have also heard many compliments from my patients he has helped in the past and will make sure to send referrals his way.

I got to say, these guys are the best! I won't go anywhere else ! Prompt, polite, knowledgeable,…read moreand price was right! They are phenomenal and the customer service was fantastic! Worked around my schedule! Replaced my windshield on my old truck! They did it in my driveway! And quickly on appointment and when they did the work!! Truly amazing and one of the few companies I've ever worked with I have been 110% satisfied!

Had a small chip in my windshield. They said I could come over right away and they'd look at it…read more Damion analyzed the chip and shared that it was a 50/50 chance it would crack more because of multiple points of impact. He shared an estimate of replacing the windshield if it did. After starting the work he realized that I had a rock hit exactly on the same spot as a previous chip repair. He touched it up, buffed it, and didn't charge me anything. Excellent customer service like this is hard to find these days. Highly recommend them for your windshield repair!

As my reviews show, I am a major proponent of great customer service and Windshield Specialists do…read morenot lack one iota in that area. From the initial phone call from Crystal to the completion of my windshield replacement, these guys are top notch! Major kudos go out to Tallon for his exemplary service and timely matter of getting my windshield replaced and making sure I was back on the road with minimal delay. Friendly, courteous, and prompt in performing the replacement, are all traits he showed and I immensely appreciate it! Thank you, Windshield Specialists, for everything!!!

I called three times and asked if they can cut a piece of plexiglass they said definitely yes just…read morebring your vehicle in and will look at it and immediately the guy said no we don't cut plexiglass and can't do nothing with that, thanks magic glass in Champaign

Not happy with this company at all. it was American Eagle then got bought out. AE put in a…read morewindshield for us to the tune of $330. Not 3 months later a crack started from the very bottom of drivers side for no reason, and started crawling slowly across windshield. We went back and explained the problem. The gal called one of the guys to look at it and he stated there was a pinhole way down at the bottom of the windshield so they would not replace it. We could see nothing excep the growing crack. We had several others check it and they could not see a pinhole. The gal then quoted us almost $500 for a new windshield and stated it was more because they were under new ownershi. We would definitely NOT recommend this business.

I've had to take my car there twice. Once because someone backed into it and once due to hail. Also…read moretook my minivan in when someone turned into me. Always solid work in a timely manner. Sending my friends and family there every time.

I can't say enough good things about this company in Urbana. The biggest headache after an accident…read more(especially if it's not your fault!) is finding a reputable auto body shop. This one is it! They made the whole experience easy. The estimate was quick and the job was done exactly when they said it would be. The staff is friendly and knowledgeable. Excellent experience.