This is the 2nd time i've had to bring my vehicle to them spread years apart. The repairs were…read morenothing less than perfect. They communicated very well and gave me updates so i knew how long to expect. Received the car back 1 day early and see that the car had been detailed inside and out even though i only had minor rear bumper damage. Car looks brand new. I will continue to bring my cars here when in need. Thanks!

Body repairs look great, the team finished ahead of the scheduled time, and they cleaned the…read moreinterior which looks amazing! Text updates with status gave transparency to timeline which I really liked too, very highly recommend this shop!

Neal (owner) repaired our Volvo beautifully. He, his wife, and Matt were great throughout the…read moreentire process. He came highly recommended by Avery Auto Care in Reading. Volvo's delay in providing the necessary parts, and the lack of parts availability from other sources, extended the one-week repair to over 2 months to complete. However, Neal helped us successfully work around the lengthy delay. Neal always kept me advised of the status of parts and repair.

Quick state inspection service. Was done in 10 minutes. Next to the fire station. Would be back.read more

Yikes. Buyer beware…read more This shop has zero reviews, so I did what any smart consumer should--I asked to see their business license/repair shop registration number. (For context, I'm an automobile attorney, so I know exactly what to look for.) Shockingly, they flat-out refused to provide it. That's a massive red flag. Any legitimate shop operating in Massachusetts should have no problem showing proof they're properly registered. The refusal alone tells you everything you need to know. Proceed with extreme caution.

Very quick and easy to get a quote from East Coast Auto Body for auto body work done at home by a…read moremobile unit. Sent a photo of the damage and quickly received a quote. They answered questions about their quote, and let me know they were available on the date the car was available at home. Work was done well and as scheduled. Great to know that East Coast Auto Body can fix dents and perform minor painting to match the car finish from a mobile unit, done at home, without the long delay of leaving your car at an auto body shop for days.

Did exactly only the work that I needed and wanted. Was easy and flexible about appointments…read more Honest appraisal. Installed discounted parts that I was able to order. Answered questions and gave good honest advice. The work was completed in good time. The actual cost was far less than the estimate. Found the place in the AAA Approved Auto Repair list.

Darek was great to work with. I like working with businesses that operate in such a transparent and…read moreprofessional manner; constantly communicating very clearly on progress, staying on task, staying professional, and finishing on schedule. To top it all, doing beautiful work guaranteed in a lifetime warranty.

This is a legit business. Communication was great, and repairs were done perfectly. I highly…read morerecommend.

Had multiple cars worked on always reasonable prices, very easy to make an appointment, excellent…read moreworkmanship

Super impressed with my experience with Precision Auto. They were timely and did an amazing job,…read moreand kept me up to date with their progress the entire time. They helped coordinate a rental, and biggest help was Elaine in the office. She handled all of the annoying and often confusing insurance stuff directly with Geiko. I hope I don't need their services again anytime soon, but if I do need body work done, I won't consider any place else. Highly recommend.

My wife's car got rear ended and we were referred to Precision. From the beginning they were…read morehelpful, stayed in touch with my wife and let her know what was happening. The car was done and honestly the body work was perfect. And the service was A++. I would highly recommend this shop for any body work. Well done, and so nice.

Best experience I have had at an auto body shop ever! The owner is so personable and friendly - and…read moreso is the rest of his staff! I will continue to go to them for a long time!

As an Elite Squad member, it is rare that I give a 5 star rating. The company has to hit several…read more"over the wall" benchmarks to get this rating from me. The team at 1st Class Auto Body has hit the highest level of benchmarks and standards that anyone can ask. I've been their three times. Two with my new Tesla and previously with my SUV. I scuffed up my new Tesla getting use to the wider body frame and they went above and beyond to get the correct red color for the scratches, but, also lent me a loner car (a luxury sedan) free of charge while my car was tied up for three days. Since I was paying for this myself, they were more than fair on the price, in fact coming in below the estimate. They detailed my car before I arrived to pick it up. Looked showroom quality!!! Do yourself a favor next time you need help. 5 stars and well deserved!!!

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

I recently moved to the Peabody area and received what seemed to be an inflated quote from my local…read morecar dealership for work on my front brakes. As a woman with limited knowledge, I wanted to be sure not to overpay, so I called a few places and East Coast Auto Repair offered to check my car out the next morning, which worked great for me. (I was right about the high quote from the dealership by almost $400.) I asked the person who greeted me at the shop if they had time to complete a thorough check of the car while they had it for my brakes and they did. When completed, their review included the work on the brakes and only the usual maintenance type things with no pressure for any additional, or possible unnecessary work. In fact, they appreciated my need to control my expenses and made suggestions on how I could get the most out of my car. The people working there were polite, knowledgeable and honest. They deserve their high ratings and I am happy to be able to have found this exceptional auto repair shop close to my new home. I highly recommend them.