Best experience I have had at an auto body shop ever! The owner is so personable and friendly - and…read moreso is the rest of his staff! I will continue to go to them for a long time!

As an Elite Squad member, it is rare that I give a 5 star rating. The company has to hit several…read more"over the wall" benchmarks to get this rating from me. The team at 1st Class Auto Body has hit the highest level of benchmarks and standards that anyone can ask. I've been their three times. Two with my new Tesla and previously with my SUV. I scuffed up my new Tesla getting use to the wider body frame and they went above and beyond to get the correct red color for the scratches, but, also lent me a loner car (a luxury sedan) free of charge while my car was tied up for three days. Since I was paying for this myself, they were more than fair on the price, in fact coming in below the estimate. They detailed my car before I arrived to pick it up. Looked showroom quality!!! Do yourself a favor next time you need help. 5 stars and well deserved!!!

I use AC Auto whenever I need car repairs. They are always upfront with the costs and if they can…read moresave me money they do. I left a repair place I was using for 20 years and now see me using AC Auto for the next 20. fair shop rates and no extra charges has been my experience so far. David Wakefield Ma

I was lied to and scammed by John. He charged me over $1000 for a brand new radiator, in November,…read morewhen the reality is all he did was patch the crack that he said was in it and still continued to charge me for a new one. He told me it was the starter so he replaced that. He was wrong!! So he said he would write off the starter instead of doing the labor to take it out and just replace the radiator with something "around the same price, maybe a little more." No less than 5 months later did my car start overheating. The kicker was when it started smoking to the point I called the fire department and they told me it looked like something melted and was burning (I presume the "patch" he thought would suffice) instead of, you know, just putting in the new radiator he charged me for like a MAYBE halfway decent mechanic. When my car started overheating again I locked my debit card because my car was never actually fixed the right way and who pays for something that isn't what they were told they were paying for?? I am a young mother and I am absolutely NEVER going to give money to a "mechanic" who has now made my vehicle and CHILD unsafe. Fast forward to today, my car is in a new TRUSTED mechanic shop and that is when I was told it was patched and nowhere near brand new (remember this was replaced in November) My boyfriend and I called him today two separate times and two separate times he couldn't even be bothered to listen. All he did was talk and yell over me like a child and then HUNG UP like an even bigger baby. Apparently because of my mother's "past due balance" which in reality, he stopped taking money out of her account. She reached out multiple times and he never once got back in touch. When he did get back in touch it was a survey about how well they are doing. Clearly he has a track record of some shady business. I am now being screwed over, punished, and not listened to because of something that has nothing to do with MY issue. Lying, scamming, and then speaking to CUSTOMERS the way you did today is absolutely no way to get any money owed. And I know for a FACT I am not the first person he has done this to and it will definitely not be the last. You should've never gotten the $1000+ I paid in the first place considering what you charged me for was not even done. If you're going to come back and say "well you got a free starter", don't forget your the professional who was WRONG. The fact that this person is running a business this way, in fact running a business at all, is an absolute joke. He is a scammer, he is a liar, and he is a pathetic excuse for a man. John should be absolutely ASHAMED of who he is as a "professional mechanic" Please I advise you, go ANYWHERE else. If you think you are in good hands.. YOU ARE NOT. IT WILL NOT LAST.

Flew in. Had car troubles and these guys took us in even though they were busy and helped us out.read more

Went in with an unknown engine problem, and was given very fair and honest treatment. My car would…read morehave needed an entirely new engine, and it wouldn't have been worth it. The staff were kind and supportive, and declined to charge me for the work, which they didn't have to do.

Super impressed with my experience with Precision Auto. They were timely and did an amazing job,…read moreand kept me up to date with their progress the entire time. They helped coordinate a rental, and biggest help was Elaine in the office. She handled all of the annoying and often confusing insurance stuff directly with Geiko. I hope I don't need their services again anytime soon, but if I do need body work done, I won't consider any place else. Highly recommend.

My wife's car got rear ended and we were referred to Precision. From the beginning they were…read morehelpful, stayed in touch with my wife and let her know what was happening. The car was done and honestly the body work was perfect. And the service was A++. I would highly recommend this shop for any body work. Well done, and so nice.

I had the absolute most amazing experience with Alex and Marco's indredible expertise and talent in…read morerepairing a 33 year old Miata.. She looks brand new! And they are as pleasant as they are knowledgable! 6 Stars!!!

I recently had repairs done to my Tacoma shop clean prompt and very reasonable in price I would…read morehighly recommend them should you their expertise !!! Thanks Alex

They dis a decent job on my rocker panel bt when I was there, there was the same model there being…read moreworked on. Paid it no mind 3 months after I got my car and there was a part missing from my car, where that car was being worked on. It cost $200 to get that exact part replaced on my car. This wasn't a part that could have fallen off or rusted out because it was plastic. Thank God I would never go back

Truthfully if I could give this place 6 stars, I would. First off, everywhere else was backed up…read more2/3 weeks. Superior took me in immediately. They were very communicative and gotbmy car done in an extremely timely manner and worked great with my insurance company. Also had mechanical issues they fixed so they dont just do the body which was amazing. One stop shop for everything, literally. Above all else, the quality of work and cleanliof my car upon return was impeccable. They even went the extra mike to save my yellow fog light layovers that was part of the damage in the crash. I swear you can really just tell and feel how much this place cares about their quality of work. Highly highly recommend this business and could not praise any higher! Great people!!!

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.

This is the second time I have used this company and the second excellent experience I have had…read morethanks to Bob, Angie, and the staff of very capable and caring technicians who work here. Someone did small but important damage to my Ford Fusion. It was important because it would prevent the car from passing inspection due to a damaged headlight and fog light. The surrounding sheet metal and bumper had some minor damage, too. It would be impossible to see any sign of the damage or repair. There are other good body shops in the area but Body Works is the best, based on my two experiences.

Dealing with Robert was very easy. Once the car war brought there and I signed the authorization…read morethere was nothing else for me to do . Three weeks later car was given back like new and drives well. Bill Z Newburyport MA