They can not respond dismissively and rudely when I indicate that there may be a leak behind the…read morecondenser. Specifically telling me that I am 1) wrong 2) listening to someone who doesn't know about dryers, because no dryers have condensers. This was after I explicitly said in my request that my dryer was ventless. If they read the request and knew dryers they would have know the dryer had a condenser. I have also contacted LG because they were listed as an authorized repair agent.

Very fast response & very flexible when my needs changed! I will call his again when I need help!…read more Thank you.

Alex arrived at the scheduled time and performed an assessment of the issue I was seeing. He found…read morethe issue quickly and let me know what to expect next. As he did not have the part on hand he scheduled time to come back the next day and once again arrived on time. Although he needed to virtually disassemble the entire front end of the washer he made the repair quickly, tested the machine, and had me look it over as well when he finished. All within 45 minutes. The price for the entire job was well within what I was estimating, having looked for the price of purchasing the part myself. The whole experience was positive, start to finish. Highly recommend.

Very fast and concise, great service! We just needed someone to respond fast to fix our fridge and…read morethey came through quickly.

Dryer got fixed and provider arrived on time. he happened to have the correct part in his car and…read morewas able to repair the dryer. FYI the dryer is stacked (and I gave them a heads up before he came, which I don't think he had received) so he needed to use my ladder. But he got the job done!

Great service, very responsive and reliable. Recommend to my family for their appliance repair…read moreneeds.

Three men came to look at my home to explore possibilities…read morefor heating and air conditioning. Matthew had been here earlier. The man in charge was well informed and creative. The older man's behavior bothered me, for he walked outside without my permission. He made me nervous as he was outside for a long time. I thought perhaps he left to sit in one of their vehicles. However he walked all over my property , even going into my barn and the old kitchen. I am very protective of my home and our land, for our family has lived here for 203 years. I had already told these three men that I do not allow ANYONE to roam about my land without my being present. When he returned to the house, I was angry and hurt that he had walked, maybe even spied, on my land without my permission! I was eager for all Service Experts to depart quickly. They had promised to contact me with a possible proposal for the heating and air conditioning. Now more than a week later, I have called Service Experts on two occasions, they have NOT returned my calls. I have NOT received a letter explaining their possible plans and costs. Obviously I question the integrity of this company and their truthfulness. Their talk did not offend me, but their actions are highly questionable. I do not want such behaviors to be their actions in business practices. At this moment, I am questioning if Service Experts is a trustworthy and reliable business that I want in our home . I do NOT want the older man to return, and I am unsure if I want any person associated with this business to even remember my address. Service Experts must earn my faith and trust; otherwise I will need to contract with one other competitor for this critical project. I sincerely hope their behavior is not indicative of their usual business practice. Please respond to me as soon as possible. Dr. Charlotte Jones

Over priced, left me with a safety (fire) hazard, and not at all responsive to follow up issueread more

Davis did a good job fixing y GE washer quickly. Even better, he diagnosed the repair for my LG…read moredishwasher and recommended replacing instead of repairing since the cost was similar. I really appreciated that. I'd work with PINS again

Very accommodating and helpful. Good service and a very nice technician. A good value for the…read moremoney. Since I wrote this review, I have had my dryer and washer serviced and it went very well. I

The technician was knowledgeable and competent. He repaired my Samsung refrigerator temperature…read moreissue.

DO NOT USE THIS COMPANY! They charges in 550.00 to supposedly tighten the water supply line of our…read morefridge. They were also suppose to apply sealant around the gasket. We just found out that the water supply line was NEVER tightened NOR did the plumber use sealant to seal the gasket. SO, we have major water damage to the floors, baseboards, mold, etc. I spoke to the manager and he was combative and told me it was base the 90 day warranty! The water was leaking in the walls and into the crawlspace so we had no idea this was happening. No recourse, no apology! Also, I don't fault people for not speaking English BUT if you are doing BUSINESS, the people who answer the phone should be able to understand you. NEVER NEVER USE THIS COMPANY.

Jonathan communicated quickly and an appointment was made in a timely fashion. He was punctual,…read morevery professional, and friendly. He solved our problem with our range quickly and took care not scuffing up our wooden floor. His flat rate was very reasonable considering 4 other businesses said they could not help us. This young man is honest hardworking, very professional and willing to help no matter what the time or day. We highly recommend him for your next project!

In the beginning I thought I found the appliance repair person I would use going forward, but after…read moretwo attempts to fix my washer and me sending a text explaining the continued issue and calling, no response. Cost me $300 for absolutely nothing. VERY disappointing

Stan recently helped us with our leaking washing machine…read more He gave an accurate estimate, and he's honest about whether something is worth repairing or should be replaced. It's easy to tell he has a lot of knowledge and experience with a variety of appliances. I really appreciated how he stayed in contact with us, so there was never any uncertainty about scheduled times or costs.

I need to add my own experience with Stan to the reviews found here. I first contacted Stan in July…read more2020 to do a dishwasher repair. He was prompt in responding by text, even if his all-caps text style is a little weird--not a big deal. I paid Stan the $99 fee to visit my house, and he informed me that the dishwasher would be more costly to repair than the unit was worth. He agreed to help find a replacement unit and install it, and the cost of that came to $603 for what was ultimately a bottom-shelf HotPoint dishwasher, which included the installation. I was just glad to have a new and functioning dishwasher, so this was all fine with me. Here is the reason for my negative review: my very new, less than a year old dishwasher keeps on leaking, and I have now had to have multiple service visits in the last six months to fix it. The service people showed me how the leaks have been due to faulty installation--first because the unit was not level when installed, and second because it was installed too close to the cabinetry which prevents the door from shutting all the way resulting in--you guessed it--a leak! So I am now in the same position as I was in last year: with a leaky dishwasher, and nearly $1,000 poorer. Thanks a lot, Stan. Maybe he provides a fine and reliable service for repair work. Maybe. But I wouldn't take the risk. There are plenty of other excellent repair services in Durham who can do the job for you. Don't go with Stan, and end up in the same position I find myself in.

Had a washer that wouldn't work. Gave them a call and sent the information on the washer by text…read moremessaging. He suggested that I unplug the washer for 5-10 minutes then replug it in and give it a try. Was a problem with the mother board. It solved the problem immediately. Saved me a lot of $$$

Devon provides phenomenal customer service. He is professional, reliable, and committed to…read morerepairing even the peskiest of difficulties. I have used him for both washing machine and dryer repairs and he is the only person I will call for appliance work. Highly recommend!