Unreliable. Cancelled twice and did not even call, email or text. Look elsewhere I was very…read morepatient and understanding the first cancellation without letting me know but was told they were coming another day and did not even bother to let me know they were not coming until I texted them

I booked an appointment for service to my snowblower. When the tech came, he started working on it…read moreand then told me I needed a new choke switch. Never once said anything about anything else. Got a message saying I needed the choke switch and a new carb. The service PM I was getting was a full service. Oil change, spark plug, carb cleaning, belt inspection, etc. The choke switch was replaced and new carb installed. Tech told me via text that he was done and machine was running good. Upon coming home from work, I started looking over machine. Oil was black, spark plug was rusty (so never changed) and the bolts to the cover were dusty so no inspection was completed. When I sent pics, I was told that he didn't change the spark plug bc the machine ran good. They offered to come back but at this point all trust was lost. I paid for the parts but that was it. Yes, the machine starts good but after using it during this snow, the carb is leaking fuel and it does not throttle up at all so were there any adjustments made. I have to stay in #1 and go very slow. To top it all off, I went back and saved all my ring footage and watched what the tech did. Let's just say that the footage don't match what they told me was done. The owner told me that I didnt need to pay but I wanted to pay for the parts as I'm not that type of person. The reason for the review is because how many others do they do this to. If you pay for service, you should get the service you paid for and not what they think. Now I need to take it somewhere else to get it fixed correctly.

Mid Atlantic Outdoor Equipment did a great job on fixing my dad's lawnmower. I would definitely…read morerecommend this company!

Mid Atlantic Outdoor Equipment is a great company they have repaired my 20 plus years Kubota…read moretractor now twice, in the last five years. They go above and beyond, recently my large heavy tractor had to be manually pulled thru my acre property to the street, which was not easy ! They returned my repaired tractor to me clean, shiny and with a quick start up, Jason was very courteous and thoroughly explained the needed repairs, I highly recommend this company, Mary Doffermyre Gambrills, Md.

very prompt on responding to message. Timely tuneup on mower. Flexible on appointments Good value.read more

excellent service. great price. very knowledgeable. He got me scheduled weeks before another…read moreplace could even pick up my machine and had it back to me in less than a week.

My lawnmower was fixed ahead of schedule, below budget, and it runs great.read more

From the owner: By Appointment Only - We repair lawn mowers (push and…read moreriding), string trimmers, edgers, chain saws, pressure washers, leaf blowers, wood chippers, log splitters, snow blowers, generators and MORE. Commercial and Residential - 2 and 4 Cycle Engines

Family-owned small businesses. Ready to help with any and all hardware needs. Fair prices on tool…read morerepairs.

I dropped off my mower and string trimmer and was told they would be ready in two days. A week went…read moreby and no one called me as they said they would. I came by to check on things and the mower was done but the trimmer was not. Another week went by and I checked in again because.... No one called me. I arrive to pick up my trimmer in no matter what state it was in and I was told their tech was in ocean city on vacation, they bring out my trimmer and replace a spark plug right in front of me and charged me 60.00. I asked what for? You didn't do anything and then was told "he changed the filter." Sorry Singh. Customer service will keep customers coming back, but because there wasn't any in this experience, you lost one.

TL;DR: "Policy" allows multiple travel charges for a single visit--effectively double billing…read more Choose ALLIANCE MATERIAL HANDLING for your equipment maintenance needs. DO NOT CHOOSE THIS COMPANY! I had a frustrating experience with Eastern Lift's billing practices. During a recent service visit, repairs were completed at the same time as scheduled PMs and ANSI inspections; both of which already include built-in travel charges. The account manager indicated that combining the repair with scheduled maintenance would result in cost savings. However, the final invoice did not reflect those savings. When I followed up, account manager escalated the matter to her manager, Melissa Shirley. Despite all work being completed during the same visit, I was billed an additional travel fee for the repair. When questioned, Melissa stated it was "policy," as each service is treated separately even when performed simultaneously at the same location. This results in multiple travel charges for a single trip. While Melissa was responsive, the explanation did not address the core issue. The justification provided was simply that it is "policy," without further clarification or documentation. I was also informed that a 15% discount had already been applied, with the implication that the charges should be accepted as-is. I recommend IF you do keep Eastern Lift that you review invoices carefully and challenge any duplicate or overlapping fees. HOWEVER, ALLIANCE is more affordable, transparent in pricing, and WAY better customer service.

It took 2 weeks for us to get an estimate to repair our fork lift. Then finally received an…read moreextremely high estimate with an additional 5-7 day wait on parts. We had another company come out and repair our lift in 3 hours for half the price. The lady answering the phone was very rude. I would not recommend this company to anyone. Worst customer service. Previously they tried to bill us for a static strip that was never on the equipment they sold us. Do not use Eastern lift truck.

Brain, responded to my call with an hour and arrive to my location the very next day. He did the…read morediagnostics and successful trouble shooting. Highly recommend this company if you have a backhoe or other machinery problems that you can't solve on your own.

From the owner: Our goal is to have your machine repairs, overhauls and service plan be optimized to your unique…read morebusiness. We achieve this by: Troubleshooting to root causes. Not throwing parts! We actually fix things... Rebuild components and assemblies were possible to save on lead times and replacement costs. Partner with you to understand pain points, machine criticality and cost benefit to make informed repair decisions. We do not fly blind, we will buy your machines manual to ensure our repairs and services are inline with manufacture documentation. We provide detailed work orders and invoices so you know exactly what was completed on your machine and what it cost. We are powered by Quickbooks and MaintainX.