I have been to several different Ford dealers for oil changes, services etc. I have finally found one that I will keep returning to. I dealt with Josh in the service department. He explained everything they were going to do and answered all my questions questions. Treated me like a person and not like a number. Quality is excellent all around. Prices are reasonable. Found my number 1 dealer!! Love this place and the people read more

Bought a used 2020 Mustang from Mike Reichenbach Ford on March 7, 2025. Within 2 hours of driving it (before I even got home) it started making a loud scrubbing noise on sharp turns/U-turns. I contacted the dealership immediately and brought it in March 11. I was told they checked the differential fluid for metal shavings and would know more when they pulled the plug. After waiting, I was told no metal shavings were found. I was also told the differential fluid was "bad" and that I should drive it about 3,000 miles and the noise would go away once the fluid "ran through" the system. The noise did go away for a while. Later in 2025 the exact same problem returned. When my husband called on Dec 11 and mentioned what we were told in March, we were told the fluid was never changed and that they only checked for metal shavings and everything was good basically that there was "no issue," so nothing was done. So how does a problem disappear for months after being told to drive 3,000 miles for the "fluid to run through it," but then later they claim nothing was done because there was no issue? That doesn't add up. We asked for a loaner car since it would be almost a month away before they could "Diagnose it''. We were denied. Also, on March 8th, 2025 Before returning to the dealership, I had an ASE-certified technician ride with me, He said the symptoms sounded consistent with a differential issue and recommended a documented diagnosis. His actual wording was " I'd get my money back, if I was you" I have proof of Google records showing I was searching for scrubbing noise from car when turning on March 8th, less than 24 hours of purchase, I also have proof that on March, 11th, the service department let me know they were pulling the plug on my car. ( for fluid) read more

We were traveling on route from Florida to PA and our truck had an issue. We called Reichenbach Ford in Florence, South Carolina. They got us in immediately. They sent someone out to get the necessary part and got us back on the road. Their waiting room was clean and pleasant. Olivia kept us updated on the repair progress and made us feel much better. THANK YOU SO MUCH! read more

Mike Reichenbach Ford - Our Ford truck broke down while we were on a long trip (and towing a boat) - Car Dealers Near Me - Florence, South Carolina

Mike Reichenbach Ford sold me a 2014 Ford Taurus that only lasted me three weeks before major problems with this vehicle. I contact Mike Reichenbach and talk to him personally over the phone about the problem that I was having with this vehicle he did nothing to resolve the problem I called Ford customer service located in Michigan they gave me a report number. They called over to Mike Reichenbach dealership on my behalf to try to resolve the problem they failed to talk to them Mike Reichenbach never offered a refund or try to fix the vehicle the general manager, as well as the sales person knew they sold me a bad vehicle. I am a second car buyer from this dealership and they don't have the respect to honor me as a second time car buyer to fix my needs.Mike Reichenbach is now playing TV commercials. Before you buy give Mike a try I say before you buy give another dealership a try he rather pay for TV commercials, which could be money to fix the vehicle that they sold to me. That was no good. The vehicle was towed back to my house without being serviced, but what hurts me the most is his TV commercials. Customer standing up for this dealership who's doing people wrong? read more

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Do yourself a favor and steer clear from this dealer they don't stand behind that work charge extremely high prices employee turnover absolutely unheard of. I dealt with three different service representatives. Best bet is stay away. read more

Traveling for work through Florence S.C. from Virgina to Texas for the Holidays I lost my Ford Truck keys literally down the toilet at Bucc-ees they feel out of my pocket & they flushed right down the toilet (automatic flush) I was in a very desperate situation; I had my truck towed to Mike Reichenbach Ford dealership. from the first call, They Showed Compassion, I had to stay overnight in Florence , I arrived at the dealership at 7am and a young gentleman named Joshua Hilton approached me right away, and asked if I needed help. He was a well spoken, Considerate young man. He helped me through the complete process of getting new keys made. He kept me updated through the process. Because of his help I made it home to my family for Christmas. We Thank You Josh, my family thanks you Joshua Hilton - Merry Christmas and God Bless you 5 Stars for Ford Reichenbach and 5 Stars for Josh read more

I met Rufus Richard when I stopped by to look at a new F-150. Rufus was so easy to work with and he knows the Ford trucks. Super friendly and genuine. I visited several dealerships and Rufus was the clear winner. I returned and bought a new truck from him and his team. Very easy process and at a good price. I highly recommend Rufus. He did everything he said he would do and when he didn't know an answer, he looked it up. Very good deal Very good experience Highly recommended read more

Mike Reichenbach Ford - New truck finds a new home - Car Dealers Near Me - Florence, South Carolina

What can I say, great people , great service , great management, great owner !! Civic minded and all about the community and taking care of them. I know the owner personally and you can't find much of a better human being !! Way to go Mike Reichenbach and staff !!! read more

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They called me after I dropped my car off for service and wanted to buy it. Said they were looking for that model ect. But all they wanted to do was get me back in to waste my time trying to sell me another that I never wanted in the first place. Don't plan to do anymore business with them in the future I don't have time for the car dealer games. read more

dont not let this company fix any vehicle for you they stole 2,500 dollars from mt mother here in florence sc when my mother took her car to get fix there in 2021 march ,they lied that they fix or repair her car they didn't even touch here car ,the car came back the same way, i when she drove a way from the dealership and pick up speed the whole front end was shakeing she had to take it back,i tried several times to speak to the owner could not get any response ,i call to the florence office begging them to please give my mother her money back because they did nothing to her car they could not prove or show her any repairs, or fixes they did to her car,please mike richenbach company give my mother her 2,500 dollars that she paid in full to your company read more

I don't know what is up with them but I have been trying to call them and they won't pick up. I need an oil change and I realized last week that the tires on my right side have less tread on them. I don't think they have been rotating my tires. If I can not get a hold of them, I will definitely go elsewhere. Conway or Myrtle Beach sounds good to me. read more

Traveling through Florence and stopped for a quick oil change that was well overdue. It was after 8:00 AM when I arrived and service was backed up but they worked me in. Gave me a ride back to the RV park with the courtesy driver and picked me up after the car was finished. All work was done courteously and promptly. Could not be more pleased. read more

My car was hit in a high speed chase and I went to Mike Reichenbach to have my work done to my car. Julie Elvis has one of the most nastiest attitudes I have ever came across in a place of business. She won't listen you can't get a word in. I understand that she knows about cars but you when I tell you something wasn't done right don't brush me off with that attitude. Mike Reichenbach you are going to loose a lot of business behind her. You lost mines for sure, and here it is I need some more work done to my car. I will not be coming to that shop and I will tell people not to just to not deal with her. Thanks read more

My Explorer was in the shop from 5/6 to 5/23 for repairs to the electronic sensors, ( throttle actuator and PCM). After waiting on the parts for so long, and charged close to $3000, picked the car up. Now 6 months later the parts that they put in the car failed and I am looking at having to incur the same costs again. Called the dealer and can't get an answer over whether they will warrant the parts or not. Was left with little option but to go ahead with another shop to make repairs. Will not be recommending Mike Reichenbach Ford to anyone. read more

12-1-20 Your diesel service shop was super nice and accommodating today! My husband and i were traveling south on 95 and had an issue with our Chevy 2500 hd pickup towing a trailer. Eric & Brian along with the folks in the office went above and beyond to get us back on the highway. They could not have been more professional! Its always scary on the highway because you never know what kind of service you'll receive. This was such a pleasant experience. Thank you! read more

WORST PLACE YOU COULD EVER BRING YOUR VEHICLE. I seriously don't even know where to begin,i have a f150 which has been several times to have 1 SINGULAR issue fixed on it and everytime i go to pick it up, im still having the same issue. When i brought my vehicle in, they also made me aware that i had a recall on my cruise control, they told me they had all the parts in they would need so i told them to go ahead and fix the recall. well when i pick my vehicle up not only is the singular issue i made them aware about not fixed, they also give me back my truck with the cruise control no longer working. you call them and can never get them on the phone, I'm convinced they start with their lunch breaks about the same time they open up until they close. ive owned other vehicles and dealt with other dealerships, This is by far the worst around here. honestly if you have a problem with your vehicle and its a ford, my best advice would be to just consider selling it than to try them!!! Fuck you Mike Reichenbitch. read more

I took my car for an oil change Thursday, I was told I needed tires. They priced them and gave me a copy of the information. I called back Friday about 3 times leaving a voicemail because no one picked up. I called Saturday left a voicemail because no one there could order them except the person I left the voicemail with before so I left him another voicemail. I called Monday at 8:30 the person was out that day. I needed to talk to another person so I left him a voicemail. No return call. I called again and gave a woman the item number and all the information. She said the person I needed to talk to was with a customer he's return my call. It's now 3:00 and no return call. I guess they don't need my business. read more

Mike Reichenback Ford service department in Florence, SC is the worse. I would not recommend them because they tear your car up and try to force you to do business with them and if you refuse their services they send you away with your car worse then when you brought it for service. Never have I experienced a diagnostic that required a part being removed only for them to break it and say that I brought it to them broke. They never explained to me what was going to take place with the diagonstic. It was not until I picked up my car i Iearned they broke my fuel pump and I was not able to get it fixed that day. I attempted to drive it home and broke down on the highway...not once but twice. I took it back for them to fix it and they claimed they fixed it but my car is still not running properly. I called to speak with the service manager Mary and she was rude and very unprofessional. She told me that since I refused to let them fix it the first time, there was nothing they would do and stated that the part was broke when I dropped it off fo the initial diagnostic. The managers are unprofessional and unreasonable. The service department as a whole is a bunch of scammers trying to take customers money after they tear up their vehicles. My vehicle was purchased from them and they still did not provide good customer service from day one. Definitely, a disappointment and I will NEVER recommend this company for anything. It is sad and the GM really need to look at the service department and the employees working for the company. Note: If I could give a zero star I would. Stay away from this company. read more

They have the worse service department and sales department! They think they can get one over on you if you are a senior citizen and a woman! The ticket takers in the service department try to be the ones to diagnose what is wrong with your vehicle instead of sending it to service. I have purchased 2 vehicles from them and have not been happy with either one. But do you think Ford or Mike Reichenbach have tried to resolve the issue? No they have ignored my complaints and swept me under the rug! read more

I am not sure where the high rating is coming from... Either buyers have low standards or the sales team is different now, I'm hoping the latter one. They are liars & try to sell vehicles with lots of issues & cover it up. My hubby and I drove over 2.5 hours away, they knew we were coming, our bank and insurance paperwork already done. We took time off of work, gave them a 24 heads up after several DAYS of getting all of the paperwork done, all they had to do was clean it up, fill tank and fix any issues. We get there and our salesman passed us off onto a trainee saleswoman that did not know about the vehicle we were there for. It WAS FILTHY!!!! They claimed it had been cleaned, but there was dirt, dust, crud and dog hair everywhere! We were disgusted but tried to get past it. Some of the options listed were not on the vehicle. So, we test drive anyway, this was an armada platinum with a V8, kicked into it and check engine light came on and stayed on! We then found out that they knew about the check engine light and did not fix it! Pathetic! I am not sure where their standards are, but they need to go back in training. I am SURE that Mike Rechenbach does not approve of this type of sales and customer service. After driving that far and days of anticipation, you would at least think that the salesman we had would take a look at what we were there to purchase, HE WAS CLUELESS! I am so disgusted and disappointed, I would NOT recommend anyone to them! They said we had to sign paperwork, they would fix issues and clean it up and bring it to our home, but what in the world makes them think that we will sign paperwork on a vehicle that are showing issues upfront! GEEZZ, RUN! Run as fast as you can away from this dealership. Not to mention that I messaged Curt, our original salesperson for the first 3 days, and he never even came out to greet us when we arrived, during my rant on site, or tried to stop us from leaving or try to make it right! RUN FAST AWAY!!! I wish I could rate a negative number, because one star is WAY too generous! read more

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I went friday morning to have my 2015 diesel f350 serviced before I drive cross country this week. Joe squeezed me in to the truck shop schedule and I was done in about an hour. Everyone was friendly, approachable and accommodating. I went home and at 530pm, I jumped in my truck to run a forgotten errand. turned the key, cranked for 1 sec, the entire dash lit up and I smelled diesel. Youd think id be leaving a bad review? NO WAY... poop happens. This review starts now.... I called the main switchboard, hoping someone was still in the truck service dept... of course not on a Friday evening. I explained to the operator that I'm a travel RN here with no friends or family for back-up help I work in ICU and am on call...She sprung into action... She called Theresa who called (my hero) Trevor... Trevor went above and beyond... Came to the campground, and connected a loose fuel line to the replaced filter and stayed 30 minutes checking the clamp and making sure there was no re-occuring problem.... Sure, it would have been better if this had gone seamlessly, but we are human and poop happens... What matters is that they made it right fast and with a smile. Thank you Trevor and Teresa!! read more

Can't say enough good about this service department. Driving from NY to Florida on I95 warning lights came on and kept coming back. Called from the road - they told us to come in and they checked everything right away. Was due to some relatively minor things which they fixed immediately. Gave us great peace of mind and got us on our way. Pleasant, courteous, and oh so helpful. Each person we spoke with was great. read more

Driving home from new york and had major car trouble. We got explorer to service department. Was greeted by Keith in service and he was very helpful. 2 hours later truck was fixed and we were back on the road home. 10 stars for Mike Reichenbach service. Very professional, friendly and helpful staff read more

The friendly knowledgeable staff was eager to help, courteous, and effortlessly worked as a team. John Lee is a gem, I trust and respect his advice. read more

I manage an off site VA vehicle locate in Florence. Any service problems that have arise have been addressed to my satisfaction.

Many thanks and blessings go out to the awesome staff of Mike Reichenbach Ford. You guys don't know how much of a blessing you have been to my family! Wendell really worked hard to get us into our new F-150 at a payment that we could afford. We really needed a more reliable car and you guys got us into our very first brand new car. Thanks again guys you are truly Godsend!!!! read more

Service rep (Brian) was very unprofessional and argumentative... offered very little concern to my vehicle's issues... Lied to me about the status of my repairs when truthfully he had no idea what was going on... Find a better qualified dealer for service issues! read more

I took my fiesta to the service department this week and I was very happy because the service to my car didn't take very long and everything needed was done satisfactorily, thank you service department, Robinson read more

I will never give Mike Reichenbach Ford my service again. My husband purchased a 2013 F-150, 4 years ago. Last July, the check engine light came on. Multiple times the light appeared but whenever we called Ford, they said that if the light didn't stay on, they COULDN'T look at it. The light never stayed on for more than a day but repeatedly came on every few weeks. This all came to a head, when our truck completely stopped running, 900 miles PAST our warranty. We heard from a man that previously worked in the Ford service department, that Ford could have looked at our truck, without the check engine light on but chose not to because they are lazy. Their laziness cost us $7,000. We called the Ford Warranty department to try and dispute them not looking at our truck, thus our warranty running out. They followed up with saying they would cover $1400 of the $7000 repair. Why would they cover any of it, if they are supposedly not responsible?? We tried to dispute again and were turned down. Ford is not a helpful, honest shop, so it seems fishy that they would cover any of the repair cost. It's certainly not out of the kindness of their own heart. We then spoke with E.B. He said he would try and help us work something out. We played phone tag for A WEEK. We let him know that we could not handle a second truck payment but that if they could give us some trade in value, that might work. My husband uses his truck for his job. We have had to borrow someone else's truck for 2 weeks, while waiting on E.B. E.B's co-worker, Matthew calls us and lets us know, he has a deal! They can get us in a brand new truck, $625 a month but they won't be able to trade in our truck for anything. Why waste our time? Now they have set us back another week not having a vehicle. Did I mention that Ford Repair does not take payments? Going on a 4th week at Ford, they are now starting the repairs, which have set our family back immensely financially. What was estimated to take 1 week to repair, was now said to take 2 weeks. 4 business days in and today they can't even give us an estimated time on when our truck will be done. This company does not deserve anyone's business and I am highly disappointed at the lack of timely responses back, work ethic and overall honesty. Think twice before you consider coming to Mike Reichenbach Ford, it could cause you years of financial anguish. read more

Returning from Florida to Canada, we stopped on Jan 28/2013 to have our Explorer serviced for the heater not working. From the spacious leather couches in the waiting room with the big screen T V the complimentary coffee, and the popcorn machine to the washroom facilities that were not only clean but smelled clean, and were cleaned during the time we were there. To the free drive to a restaurant and then picked up after lunch, and the friendly staff that took time to visit with us, one could sense the quality of this dealership. To Tim Kablick in the service department, whom I spoke with on the phone and arranged to have our vehicle looked at, and who got us in right away and then kept us updated during the day, THANK-YOU does not cover our appreciation. For looking after complete strangers, just passing through, we thank you again. To those people who are fortunate enough to make this dealership your home, we envy you. Again Thank-you. Larry Wilson read more

So disappointed with this place i bought my ford fiesta there and everything was good for about 3 years. I have always drove over 30 miles to only have my car serviced by them. I have had so many problems with this car it is unreal i really wish i had never bought it. I love the car but really despise the way it drives which is horrible. I had to get my clutch replaced which they did since i was still under warranty but when u drive the car it makes the most awful grinding noise and it jerks when the gears change. Anyway i have recieved several recall notices lately so i made 2 different service appointments with this place and no response what so ever. Then i decided to call the man in the service department who gave me his card and i did but no answer so i left a detailed message about the recalls i needed fixed but again no response. So i am so fed up with them and my dad has bought several vehicles from them and he won't ever again because of the sorry way they handle things and i can promise i will never ever buy from them again cause they are undependable and only want to help if u are buying a new car. I gave this place 1 star because they started out good but i wouldn't have give them any if not for that. read more

Awesome Experience, thanks so much Wendell Gamble for making my buying experience as easy as possible. I would gladly recommend anyone to this dealership and most importantly, the sales rep!!!! read more

Let's address some of the "mistruths" that have been mentioned in this owners response. First, yes my wife does work for one of Mike Reichenbach's dealerships. She is actually the Service Manager for his Volkswagen shop, and even though she has devoted much of her time and work for this owner, he still had no regrets treating this deal the way he did. Imagine if you didn't have ties to him. As far as I chose this truck, correct. I found this truck on the internet, went and looked at it and told MR that I wanted to buy it. They contacted Raceway Ford and had the truck moved to them so that they could get the sale. Now for the lies that he responded. He stated that all his vehicles go through "rigorous" inspection process. How does a vehicle go through that and it is not discovered that the mileage is off by 170,000 miles and that the vehicle has been in two accidents. If that's their "rigorous" inspection I can't believe that they are still in business. Again lets remember that it is against the law to sell a vehicle with false mileage, so you would think that this is something that they would check RIGOROUSLY. Second, like I stated they did offer to buy back the truck. Of course it wasn't mentioned that they had already sold my trade in and refused my wife a loaner car while I searched for another vehicle. The whole buy back was to cover up what they had done, nobody benefited from that except Mike Reichenbach. Third, "regret having my truck"? I love my truck now that I have taken to a QUALIFIED TECHNICIAN and actually had the repairs done correctly. My truck runs great now with no issues what so ever. I am only writing these reviews to get the word out about these "Rip "em Off" dealerships out there taking people for everything they can with no regards for what's right. Forth, I signed a contract and received compensation. As stated earlier my wife works for Mike Reichenbach Volkswagen and was threatened on a daily basis being told that her job was more important than a truck. And that the letter had to be signed by the time he came back from vacation. And even still told lately that he almost had to let her go over the issues with my truck. So yes I signed a "not to sue over false mileage" release because my wife felt her job was being threatened. And I received a whole $1000 (what he thought fair) for the mileage being 170,000 miles inaccurate and the vehicle being in two accidents that were not disclosed. Let's think about that for a minute. A 2003 truck with 103,000 miles and no accidents (what I was told I was buying). And a 2003 truck with 270,000 miles and been in two accidents. $1000 difference? really? Now who would agree to that without a threat behind it? Lastly, I'll end this by stating that I have not asked Mike Reichenbach for a dime. I paid the $3000 in repairs to fix his service departments crappy work out of my pocket and still have not asked for anything. I am doing this for no other reason than to make sure everyone knows the kind of people they are and the kind of business they run. So you can believe his version of things and give him your money. It's totally up to you. But I can tell you from my wife working there that I am not their only victim. Believe me, I could tell you some horror stories about others. read more

The dealer went out of his way to make my service experience pleasant. I appreciated the ride home and the at home pickup when my oil change was done. We love our 2016 Ford Escape. read more

Once again I have been impressed by the service staff, keep up the good work Mike your staff is on the ball.

I purchased a 2003 F250 from this dealership with what was claimed to be 103,000 miles. (Buyers order, Sales paperwork, and all finance paperwork stated this mileage.) After everything was done and the sale was finalized I had them do any needed repairs to the truck ($1600). I got the truck back from their shop after it took them almost 2 weeks to do 10 hrs worth of work and proceeded to travel to see my grand-daughter's birth. I made it just outside of the South Carolina line when the truck began pouring oil out from underneath the hood. Luckily Mike Murphy Ford was at the exit. Their techs examined the truck and found that the oil pressure switch had been damaged during the work I had done. Needless to say me and my wife missed the birth due to this. Upon arriving back in Florence I ordered a new dash cluster since the odometer was blacked out when I received the truck. When the technician replaced my gauge cluster he approached me in the waiting room and asked me how many miles did I state were on the truck. I told him that all the paperwork I had said 103,000 and he informed me that there were actually 267,000 miles on it. I approached John Burke, Sales Manager, with the situation and asked what they were going to do about it. They offered to buy the truck back for what I had paid for it but I had already invested a lot more than that in it. This dealership never once offered me any compensation for the loss of value that I now suffer due to their business practices. Mike Reichenbach called me and offered to fix a still existing water leak , that I had since their original service, and a free oil change. I reluctantly took the truck back to their shop and figured maybe this time would be better. WRONG. I had my truck returned to me with the same water leak and now the oil pressure gauge dropped to no pressure at idle. A few weeks later, you guessed it, truck won't start. When Mike Reichenbach hears about the problem, he asked that the truck not come back to his dealership. I of course had NO problem with that. I had my truck towed to Conway Ford. Conway Ford examined the truck and diagnosed that it needed a high pressure oil pump.($2700). I told them that I would get in touch with them the next day on whether to proceed or not. An hour later my wife gets a call from the service adviser. He informs her that they have gotten a phone call from above and told not to work on my truck. Mike Reichenbach then tells my wife that he will pay to tow my truck anywhere except one of the dealerships that he has ties with. Mike Reichenbach was more worried about Conway Ford finding out the issues with my mileage and the lack of quality work performed in his shop, than me being able to get my Ford truck repaired. I could have received the Ford 2 year warranty on parts and labor. I ended up taking my truck to a recommended garage owned by a mechanic that has been working on International motors for over 20 years. The mechanic examines my truck and finds that when the free oil change was done to my truck Mike Reichenbach's technician had broken the plunger that retains the oil in the filter when you shut off the truck. Not only did he break the piece and drop in into my motor, he also left the remains of the piece in the canister. When the technician who did the oil change was asked, he admitted to breaking it and leaving it in the motor. He stated that he figured that the oil pump screen would catch it. Upon removing the oil pressure regulator my new mechanic found some of the plastic pieces stuck in the seat for the regulator. This caused the no pressure at idle along with leaving me with a free flowing oil pressure system that stops diesel trucks from running. He then removed the IPR valve only to find more plastic collected all over the screen for it. After these things were replaced and cleaned I had him go over the whole motor. He found the water leak, it was a clamp that had never been tightened up when Mike Reichenbach's dealership did the original work along with other problems that were supposed to have been repaired. Mike Reichenbach Ford also decided to send their service manger along with one of their "techs" down to question my new mechanic about what was wrong with my truck. Now remember that they refused to work on it, refused to have any of TJ Johnson's dealerships work on it, but had the nerve to drive to my mechanics shop and try to get involved in his repairs. After 6 months of headaches after headache and multiple thousands of dollars spent to fix problems caused by trusting Mike Reichenbach Ford I ask that anyone who ever evens considers doing business with Mike Reichenbach Ford or his associates PLEASE, DO YOUR SELF A FAVOR AND RUN ELSEWHERE. Could get real personal about this company but if you doubt I can show all paperwork to back up my claim. read more