One star is too much. We had a diagnostic test ran on it for about $60 twice, one a few weeks before service and one the weekend of said service. We were told that our van would be fixed simply by him replacing the coolant reservoir. After the last diagnostic, no other issues were mentioned. The van was towed there and we were told it would cost $240 for repairs. The next day we got a call saying the van was running and ready to be picked up. An Uber was taken there, paid the money, didn't make it halfway down the street before the van cutoff and would not crank. We called back explaining the issue. The mechanic then went on to list several other issues wrong with the vehicle (that he never mentioned after the diagnostic tests we paid for to determine what's wrong with it). We were told it would be fine after the coolant hose was repaired, yet now all of a sudden it had a bunch of other problems. He went on and tried to insult our intelligence by saying we knew nothing about cars and that he goes to school everyday to learn about working on cars. I didn't know we needed to know about cars to pay a mechanic to do his job, that's what he gets paid for, to fix cars for people who "know nothing about fixing cars" or people who don't have time/energy to. Anyway, at that point we wanted out money back. He did not offer to repair the issues and refused to give us our money back. If we had been told about all the alleged issues that he conveniently listed after he failed to fix the van, we definitely would've never paid him $240 for a coolant reservoir. We either would've agreed to paying full price for him to fix ALL issues or bought a new vehicle if it was not worth it. Instead, he lied and said all that needed to be repaired/replaced was the coolant reservoir and that afterwards it would be up and running, and then when he failed to fix it he began to list other issues that he never said after we paid him $60 twice to diagnose the van. Also, if there are so many issues, why call us and say our vehicle is running and ready to go when you knew it wasn't repaired. We had to get it towed there, drove off the lot, it cut off down the street, took an Uber back to the lot because it was too cold to walk back, and then had to get the van towed back home because he still had not fixed it and did not attempt to see why it broke down down the street. That tells me he knew ahead of time that it was not fixed when he called us. Plus, if you are so confident about your work you would not feel the need to try to tell someone they know nothing about cars. Hello, that's what we paid you for. He stole our money, didn't fix a thing, didn't offer to fix his mistakes, didn't offer a full or partial refund, tried to insult our intelligence after he failed to fix anything, and he was just purely unprofessional. I'd also like to point out that we were a regular customer who had been going there ever since we bought the van about two years ago. You would think one would try to keep your business and definitely show a lot more respect to people who have paid you thousands of dollars over the past couple of years, but evidently he does not value his customers or at least not our business. He could just not value his black customers. I did not expect this behavior from him as I've always said good things and shared his business with other potential customers. I was very shocked about his behavior. I hope he enjoys that $240 and all prior dollars received because he will not be getting another dime from us. I'll also be filing a report in small claims court because he stole that $240. Think twice before you have him fix your vehicle or be sure he at least tells you EVERYTHING that's wrong with your vehicle and how he can fix it before paying him a dime. read more
