I have been to several different Ford dealers for oil changes, services etc…read more I have finally found one that I will keep returning to. I dealt with Josh in the service department. He explained everything they were going to do and answered all my questions questions. Treated me like a person and not like a number. Quality is excellent all around. Prices are reasonable. Found my number 1 dealer!! Love this place and the people

Bought a used 2020 Mustang from Mike Reichenbach Ford on March 7, 2025. Within 2 hours of driving…read moreit (before I even got home) it started making a loud scrubbing noise on sharp turns/U-turns. I contacted the dealership immediately and brought it in March 11. I was told they checked the differential fluid for metal shavings and would know more when they pulled the plug. After waiting, I was told no metal shavings were found. I was also told the differential fluid was "bad" and that I should drive it about 3,000 miles and the noise would go away once the fluid "ran through" the system. The noise did go away for a while. Later in 2025 the exact same problem returned. When my husband called on Dec 11 and mentioned what we were told in March, we were told the fluid was never changed and that they only checked for metal shavings and everything was good basically that there was "no issue," so nothing was done. So how does a problem disappear for months after being told to drive 3,000 miles for the "fluid to run through it," but then later they claim nothing was done because there was no issue? That doesn't add up. We asked for a loaner car since it would be almost a month away before they could "Diagnose it''. We were denied. Also, on March 8th, 2025 Before returning to the dealership, I had an ASE-certified technician ride with me, He said the symptoms sounded consistent with a differential issue and recommended a documented diagnosis. His actual wording was " I'd get my money back, if I was you" I have proof of Google records showing I was searching for scrubbing noise from car when turning on March 8th, less than 24 hours of purchase, I also have proof that on March, 11th, the service department let me know they were pulling the plug on my car. ( for fluid)

Fair deal. Really nice people. Dropped a star because our paperwork wasn't ready when we got there…read moreand we had to wait about 20 minutes. Other than that, we were very satisfied.

Needed struts and knew I'd be in Florence for a conference so decided to take my SUV to the…read moredealership while I was attending the conference. Although the service was very slow, I'm grateful it was completed before I traveled back home. Amy was great in the service side of the dealership.

Driving from Washington DC to Orlando when an engine warning light came on. Called ahead to VW of…read moreFlorence and they took us without an appointment just before closing, quickly diagnosed the issue (fortunately not serious) and let us know we were safe to finish our trip. They even put a note into their system so that our service at home will know what needs to be fixed. Very nice and professional people; I highly recommend them.