I had an amazing experience buying my car, and I can't recommend Jay enough! He was honest,…read morepatient, and answered all of my questions throughout the process. The test drive was genuinely a lot of fun, and Jay made it a relaxed, enjoyable experience. The entire buying process was smooth, stress-free, and super chill. would definitely recommend him to anyone looking to buy a car. Wishing Jay nothing but the best, good health, and continued success. Thank you again for making this such a great experience!

Had my 535i towed here Friday afternoon after speaking with the service advisor. My car died an…read morehour south on 95. Was told it may take a day or two before being able to look at it. I reached out Tues. evening for an update. Was told nothing happened yet. On Thurs. I reached out for an update. Crickets. On Friday I was told a tech would be looking at it that day. Then I was told he was looking at it now. When I asked for an update at the end of the day I was told the tech looked at the car but neglected to update the notes. He wouldn't know anything until Monday a.m. On Monday I"m told the diagnostic system has been own for "the last few days" and NOTHING has been done to my car. I felt I was strung along and lied to for over a week. I had my car towed Monday a.m. to a shop down the road. I don't know about the buying experience, but from a service point of view, this has been the worst experience in my lifetime. Had I lived closer than Raleigh, NC, I would have followed up in person during the week had our conversations been the same. Never had a good feeling someone was really looking after us.

I absolutely cannot say enough good things about Ward's. They are as honest and reliable as you can…read moreever find. They always call me before they do the work to tell me exactly what they want to do and why, what it will cost, and how long it will take. They are usually right on the dot and sometimes they come in lower or fix it faster than they expect. One time, just as my daughter was going out of town, the alternator on our van went out. Wards immediately fit her in and fixed the alternator so she wouldn't miss her trip.

Visiting from NYC and unfortunately on my way to SC, my a/c went out on me (one of the hottest days…read morein Virginia while sitting in traffic with my dog in tow). So needless to say not only was it going to be a long rest of the ride, but I was going to have an expected repair. My grandfather raved about Wards because he has had work on done on his car and took me there the next day after my arrival and from the pleasant hospitality from Danielle down to the excellent quality of repair, I was not disappointed. I took my car on a Thursday morning and they let me know they were closed Friday but the car would be ready Monday. And Wards fulfilled that guarantee. I never want anyone to go thru having there a/c conk out on them during the hot summer months but if you do and are in the Hartsville/Darlington/Florence area, please take your car to Wards!!!! Great job guys.....and my a/c is ICE COLD!!!!

I called Brad for my 1994 Ford, he stayed on the phone with me and listened to what I already…read morechanged on this truck and gave me a couple of options to try next. I have never met this mechanic, but he took the time to help a stranger and asked for nothing, that is rare these days.

Brad's shop was friendly on the phone and let me drop in immediately to get my popped tire fixed. I…read morewas in and out in under 30 min. Veey nice, friendly, local place! Will use again.

From the very get go I was treated as a prized and valuable customer! To explain that my wife and…read moreI were traveling to the area to visit both family and friends when I became aware that our A/C was no longer working. Being from Minnesota we like it to be cool and found out that you guys don't mind it hot. I called Legacy on Wednesday and explained our situation at which time Tad squeezed us in the following morning. As it turned out the problem was a leaking A/C condenser. Tad tried to work his magic in order to obtain the part by Friday morning but due to Chrysler warranty department being slower than molasses in January the timeline to order the part and to have it arrive the next morning had passed. The soonest the part could arrive would be the following Monday morning. Unfortunately we had to leave early Saturday morning to return home (without A/C). I can tell you that I was EXTREMELY impressed with how Tad kept us informed as to how the process was moving along. I can also say without a doubt Florence is very lucky to have a service department that is so dedicated and so concerned for the customer. I must also give a shout out to Abigail for her assistance also. THANK YOU again for your help and caring! Pat Cruze from St. Cloud MN

Friendly staff, fair prices, and fast turnaround for repairs and services. Their website provides…read morean easy way to make an appointment. Very thorough with all communications.

Outstanding communication with clear explanations and quality work. They were extremely…read moreprofessional!

Had my BMW 535i towed here on a Monday noonish. I spoke with Jordan who assured me BMW's were in…read moretheir wheelhouse and could get it on the rack within the next day or so. I live in Raleigh, NC. The car died about an hour south of Florence. I had it towed to Woodards after the BMW dealer sat on it for over a week and took no action. By Tuesday noon my car had been diagnosed and I was given an estimate. By Thursday noon my car was ready for pickup. The communication was great. The repair was fairly priced. If I lived locally I wouldn't hesitate to make Woodard's my first stop for service and repairs. Thanks!

Great shop. I had brakes and an oil change on my truck. I love a shop with reasonable pricing and…read morehonest billing. I definitely will be back.

I went to have an alignment done on the front but found out that was not what I needed done. The…read morereceptionist was key with her questioning attitude to in coming up with the correct diagnosis by having the mechanic test drive the car. It turned out the left back tire was the issue that gave me a false indication I needed an alignment. Turns out I had a bubble in the tire. It wore out due to the fact that I was travelling on the interstate coming back from Virginia. I was limited to 60 mph due to the rumbling and vibration I felt in the front end. A strip of tread on the inside of the tire had came off and was showing wire. Coming up with the correct diagnosis to a problem saved time and money and avoided unnecessary repair and services I didn't need. This shop earn some additional business from me. I like having all matching tires and I ordered two tires to match the two brand new tires in the front. The two tires come in today a I'm going to have T & J install them. T & J is a honest repair shop that saves customer time and money with thier due diligence. After that experience, I highly recogmend this shop

Getting the oil changed is never one of my top 5,000 favorite things to do…read more The relatively comfortable (currently air conditioned) waiting area with Seinfeld on the TV, snack and drink machine availability, clean restroom, and very reasonable prices makes the needed chore not bad.

Called for a quote on tires, alignment and full brake service. They gave me a "rough estimate"…read more(understandable without actually knowing the brake conditions). Made an appointment and dropped off truck first thing. They called before lunch to advise what needed to be done to the brakes after they inspected them and to verify my intentions. Called back around 2pm to advise truck was ready. Cost was about $250 LESS than quoted. Excellent service, price and timeliness. Staff was friendly and helpful. This was also the day before July 4th holiday. I will certainly be back.

I stopped by wheel country tire today as a first time customer because I had a nail in my tire and…read moreI figured it needed to be patched before going on vacation. I would have taken my truck to the local GMC dealership I bought my truck from and where I have been a loyal customer for 20 years but I am tired of having to haggle just to feel like I am supposed to be grateful for the discount they give me when the out the door price is 2 to 3 times more than I can get repairs done elsewhere by an equally qualified mechanic. The Wheel Country technician diagnosed the problem in the rain, removed the nail in the rain, and when I asked what I owe, he said don't worry about it, have a nice day! This outfit definitely makes my short list for future service!