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    Michael Altman Motors

    5.0 (1 review)

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    13 years ago

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    Five Star Chevrolet - Service order

    Five Star Chevrolet

    (34 reviews)

    If you, or anyone else you know are looking to purchase a vehicle in the near future, avoid any and…read moreevery business affiliated with Five Star. In particular their Florence Chevrolet dealership. Went to their service department for work that based on the symptoms of the car, they agreed would have been drivetrain related and therefore covered under warranty. Drop the vehicle off for two days and receive a call that all it needed was a battery and that it would be $554 to replace it. Of course I'm not paying that to replace a battery on a Chevrolet, so I said thanks and that we'd just come pick it up. The service adviser then tells me I would still be charged with a $250 diagnostic fee, but immediately followed that he could speak to his manager about reducing the fee to $125. I then proceeded to tell him my feelings about this absurdity and informed him that that $125 would ensure we would NEVER do any future business with Five Star in any shape or form. He said he understood and would let his service manager know. At no point in the initial scheduling or any time other than after diagnosis was there any mention of the possibility of a diagnostic fee if whatever issue wasn't covered under warranty. Being able to make that informed decision would have made this situation much different. What's even more absurd, is that I would have been charged for the diagnostic fee EVEN IF I had the work done by their service department. For the final atrocity, in my blind disgust I went ahead and bought a battery and replaced the current one, based on their "diagnosis". After installing the new battery, I took the old battery to be tested. As it turns out, that old battery was still good, and only slightly below rated cold cranking amps. It just needed a charge if anything. Long story short, the b______s at Five Star screwed me out of $125 and into a $270 battery I didn't really need.

    This dealership always has problems servicing cars in a timeline manner. Once you purchase from…read morethem, it's not a concern for them to provide good service. My family has purchased 3 cars over 10+ years. My last purchase was a brand new car that I purchased a warranty with. The warranty is pointless if the dealership can't accommodate repairs timely. They won't get any more business from us.

    Michael Altman Motors - car_dealers - Updated September 2026

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