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Mike Keffer Chrysler

3.0 (1 review)
Closed 9:00 am - 7:00 pm

Services - Mike Keffer Chrysler

Routine automotive maintenance

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Davenport Autopark - Aerial of the Autopark

Davenport Autopark

(12 reviews)

I would strongly recommend getting a second opinion before approving major repairs…read more I brought my 2021 GMC Yukon AT4 to Davenport GMC with a drivability issue just before my extended warranty expired. After their diagnosis, I was told the transmission needed to be replaced, and that repair was completed. The problem was still there immediately after I got the vehicle back. I was told to drive it for a "learning period," which I did, but nothing changed. After multiple return visits, I was then told the issue is now the engine and that it needs to be replaced. This all happened right after the warranty expired. At this point, the original problem has never been fixed, even after a major repair was done based on their diagnosis. Communication has also been an issue. I was told to contact the warranty company myself, but they confirmed that claims must be handled by the dealership and had no record of proper communication from them. The service manager, Chris, has been my main point of contact, and I've received inconsistent information throughout the process. I also had difficulty getting responses from upper management when trying to escalate.

Review for Davenport Auto Park in Rocky Mount, NC…read more I am deeply disappointed with how Davenport Auto Park handled my late husband's vehicle. After his passing, I contacted the dealership on August 9, 12, and 13, 2022, asking for the return of his GMC truck. I was told the vehicle had already been sold. However, sales records indicate the truck did not leave Rocky Mount until September 2022, long after my requests On August 9, 2022. I also have documentation showing that a power of attorney used in the transaction was voided by Cheryl Spruill, the dealership's title worker. Despite my requests, the dealership refused to return the vehicle. Matt Joyner, the sales manager, shifted blame onto the fact that I had legal representation, though I never disclosed my attorney's identity. As a company that promotes Christian values, I expected better integrity and compassion during such a sensitive time. Unfortunately, my experience left me feeling disregarded and mistreated. God Bless.

Mike Keffer Chrysler - car_dealers - Updated May 2026

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