August 2026: Service, Professionalism, and Care During a Difficult Time…read more
If you are reading reviews while deciding whether to hire an estate sale company to manage a loved one's estate, please look past the complaints from buyers. Attending a sale as a shopper is a completely different experience than hiring a team to navigate the overwhelming process of liquidating a family member's home. Having recently hired Jennifer and her team after losing a close relative, my dad and I can say without hesitation we will definitely use her company again.
Managing an estate after a loss is emotionally exhausting. While my dad and I chose not to attend the actual sale because it was simply too painful, we did stop by during the preparation staging process, and we were impressed with everything we saw. Even though we stayed away on the sale days, I asked my best friend to drop in and check things out. She came back with good feedback stating the entire operation was smooth, organized, and professional. From start to finish, Jennifer and her team handled the home with respect and attention to detail.
Here is what made working with Jennifer outstanding:
Setup & Staging: Seeing the prep work firsthand made the process more clear. The team transformed the home into a well-organized, nicely staged sale environment with total care for the property. While some arrangements took us by surprise at first--like placing a dining table in the garage--we knew they were the professionals and trusted their strategy.
Specialized Valuations & Expertise: During the prep days, Jennifer brought in a book expert to properly evaluate and value specific items in the home. It was evident she utilizes targeted industry experts depending on the unique items being sold to ensure everything is appraised correctly.
Realistic Market Pricing: As first-timers through this process, some of the initial pricing seemed a bit high to us at first glance, but we quickly realized we were not the professional in this market. We trusted Jennifer's industry knowledge, experience, and pricing strategy.
Proactive Communication: Throughout every stage of the process, Jennifer kept us informed. As our direct point of contact, her communication was clear, timely, and reassuring.
Targeted Advertising: The advertising and marketing for the sale were suitable, ensuring a solid reach. I imagine it's difficult to project and reach your target market. Again, we hired Jennifer to do her work and left the details to her.
Rule Enforcement & Professional Standards: Estate sales require strict policies to protect the home and run efficiently. Jennifer enforces the necessary rules professionally, which is crucial for a successful liquidation.
Personalized Care: They thoughtfully created a designated, private closet space to set aside and safe-keep personal family items uncovered during prep.
Complete Post-Sale Cleanout: After the sale concluded, they seamlessly managed the final phase--coordinating pickups with local charities and churches, leaving the home completely cleaned out and ready for its next steps.
When you hire an estate sale provider, you need someone who balances firm, knowledgeable business management with deep compassion for grieving families. My dad and I dealt with Jennifer solely throughout the entire experience, and we both thoroughly enjoyed her energy--she is exceptionally nice, warm, and easy to work with. Beyond her professionalism, she is truly personable; we even spent time talking about our cats and sharing photos with each other, which brought such a comforting, human touch to a stressful time. We are grateful for MBS handling our loved one's estate. We recommend Jennifer and her company.
