Pathetic dodgy customer service. Worse customer experience ever!
- They got our order wrong, the restaurant assistant repeated the order in the phone call and then blamed the chef for getting it wrong when we asked.
- There are also multiple menus attached to their website and prices were listed differently. I was confused why I paid a higher price and tried to question them.
- We asked to talk to the manager by phone as of the above issues, the manager didn't call even when we left a message at the restaurant.
- After following up we got through to the manager, had a lengthy phone call with the restaurant manager. The manager Andy, said that they'd give us a refund. After a week not having received the refund, we followed up, but was rejected. Now 2 weeks later, still haven't kept their promise.
- There is something wrong with their organisational culture and their way of doing business and I hope the other customers become aware of this!
It was a very bad memory dining here! read more