Sheisty... this is the word I would use.. We understand the used car market is hot and we know that…read morewe had been looking for this particular car for some time, so the "no debating" over the price I can understand... but we went on Black Friday and definitely expected some sort of special deals and some festive customer service. Unfortunately our salesman had other ideas and had nothing to offer us, eventho the vehicle was a good $2K overpriced. No discount on service contract, no undercoating to throw in for making the 90min drive. He actually said they do not prefer cash offers because then he won't get his "lender kickbacks" from their "corporate relationship". I asked to speak to a manager but got the finance guy instead, who again said no budging on the price and nothing else to offer. He then informs me that they have already gotten the loan approved on the full price plus tax, title and plates! We did not authorize the dealership to request an auto loan and had already secured our rates directly with our lender because we needed to pay off our other auto loan and roll that into the new one to have only one payment. The finance guy assured me they could do that (roll in the old loan w/o a trade in) and he would take my cash deposit on a credit card in house so we could leave with the car. They took the $2k cash deposit on a credit card, approved my payoff amount for the previous loan and reduced my monthly payments by $20 which seemed like something since I was getting no discounts or service or anything. They gave us 2 logo key chains for our 2 fobs. Then I call the credit union on Monday to find out why I have 2 auto loans and 2 payments expected in Dec!

I would not recommend purchasing a vehicle from here. My husband purchase a used 2019 Impala from…read morethis dealership at the beginning of the month and, within 30 days, we were informed that the catalytic converter needs to be replaced. They knew we were purchasing this vehicle and bringing it back to Pennsylvania (where vehicle inspections are mandatory to make the vehicle legal). They did not disclose any issues with the vehicle either. Upon contacting them, they are not willing to fix the vehicle nor contribute any money towards the $2k cost to fix. Horrible experience and shady business practices.

Loved my vehicle and working with Mighty! All the workers are so helpful. Our car buying experience…read morewas quick and easy and we were on the road in a short amount of time from when we started the process.

Beth Hoden helped us find the Perfect Explorer! Glad we…read morewent to the Bell Ford in Adrian.

I'm a lifetime Ford guy, took my 94 year old MIL car to Bell Ford Adrian and had the worst CS…read moreexperience ever by a Ford dealership. Car had a power drain issue. After hours of diagnosing ($$$) and another visit to Bell Ford Adrian, they replaced battery and installed used sensor parts to fix ($$$). Expensive but needed doing. On leaving Bell Ford Adrian, power steering curiously did not work. New service visit for never before leak repair and waited weeks for used part ($$$). Leave Bell Ford Adrian again and curiously door locks won't work! Three months+ and almost $3,000, all the service manager would defensively offer is "it's an old car". No acceptance on possibility or accountability for repairs needed ($$$) after accepting car for original power drain issue. ~$3,000 and still have defective power door locks and yes, power drain dead battery issue returned! Beware of Bell Ford Adrian's suspect service for what the service manager called "money churning" ($$$)!!!

We've taken our car to get an oil change at Dave Knapp, Brooklyn Ford, and Briarwood Ford (Saline)…read more All three provide quality service, however, this location is by far the best of the three for a couple reasons. First, you can make an appointment, which really cuts down on the wait. Best of all, they do a nice little wash of your car when they are done. So not only do you get some fresh oil, you look pretty too. Definitely the place to take your car for service in the area.

We are from Okla and our Aviator air suspension went out. They said they would do their best to…read morework us in. That was late on a Thurs. afternoon. Well they did their best and got it fixed and we were back on the rode Mon. This dealership goes above and beyond to help you . I highly recommend them.

I was incredibly excited to get my first Cadillac. But my salesman, who i had purchased numerous…read morevehicles from, misrepresented the vehicle to me. When I took the vehicle in approximately two weeks later telling him I couldn't get the Cadillac Camera System to work, he took my keys, went outside to check out my vehicle, came back in about ten minutes later, tossed the keys at me, advised me that the vehicle didn't have the camera system and WALKED AWAY. As far as I am concerned, this is FRAUD. Every time I talked to him about the vehicle, he told me how much I would love the camera system. He described it in detail. I am exceedingly upset. When I complained to the dealership owner, his attitude was pretty much "too bad". If I had known that the vehicle did NOT have this feature, I would NOT have bought it. I would have waited until the dealership found a vehicle that met my requirements.

Both sales and service are not trustworthy. Found a beautiful Chevy Trail Boss listed in their…read morewebsite that we were interested in purchasing so I sent a request for more info. Received an immediate response from sales that I could take a look at the vehicle, but they couldn't sell it yet as there was a recall on an airbag and they didn't know when it would be replaced, maybe a month or a year. Thought it was odd that it would have even been listed, but we had purchased a truck from them previously and had a good experience. I replied back I wasn't interested as it could not be purchased and we were needing something immediately. I began receiving a ridiculous amount of emails from their salesman and managers. So many in fact, I had to block them. I was irritated they would pester a client that way, but didn't think too much more than that. A month later the new vehicle we purchased (2 hours north of where we live) has an abs & check engine light come on simultaneously. Luckily we purchased a bumper to bumper warranty. Made an appointment with Greg Bell Service, explained the issue and let them know about the warranty we had. Dropped off vehicle and husband started getting calls immediately that it would be almost 2000.00 for a fuel injector. My husband once again told them we have a warranty that covers everything, but he was told it was expired which it was definitely not it's 48 months. Finally "the folder" with our warranty info was "located" so they understood there was no charge to us. My husband then got a voicemail stating that he needed to contact the company the warranty was through as they had an old phone number and Greg bell would not receive their check until it was corrected. Thought it was odd as the work was not still not complete but they were very worried about their check. I immediately called the warranty company and updated my husband's phone number, which I was told wasn't an issue at all, and no one could figure out the phone number that Greg bell said they had on file. Truck was supposed to be ready July 16th. Never heard a peep from Greg Bell. My husband called to find out what time the truck would be ready as that was the promised day. He was informed someone "forgot" to include the part in their shipment for the day and maybe Thursday. No apology, no mention of telling the manufacture to overnight the part due to their neglect, nothing! They weren't even going to call to let us know of the delay, but they can call to make sure a phone number (they had incorrectly) could get updated so they can get their check faster. So Thursday rolls around, big shocker no communication from Greg Bell. Husband calls, no part again but maybe Friday.... Friday rolls around, guess where I'm going with this... yes, no word from Greg Bell. Had to call again and got another lame excuse, someone else dropped the ball. Here it is now Monday, they claim they have the part but don't know if it will get finished today yet. These people are a joke! Don't waste your time! I should've had realized they were scammers when I had to block their sales team from harassing me. It's a shame as we really had a great experience when we purchased a vehicle previously, however we will never do business was with these clowns for sales or service after this. A 2 -4 hour job has taken 6 days and we do t have our truck back yet?! Update; after confirming they received the mysterious part they have been waiting for yesterday it's been more than 24 hours and truck still isn't ready! Unreliable and very untrustworthy

This place is great! Friendly staff. Will work with you the best way possible! I highly recommend…read morethese guys!

Deal king of Adrain is the most crooked place I've ever been to. They sold my sister a Jeep with a…read morerotten out Subframe went back in to get money off of the car to fix the problem and they told me to fuck off. Don't recommend going there. The guy Zack (the owners son) yelled at me and told me to fuck off because I wanted 500$ off to fix this car and told me to get the fuck out of his store.