This isn't just a vent -- it's a Public Service Announcement. If your warranty has expired, you have options. You don't have to take your car back to the dealership for every issue. I took my Subaru to Yark Subaru because the clutch was slipping. I asked them to open it up and let me know what was going on. Instead, I was hit with a flat quote: $3,000 to replace the clutch -- without even opening it up. When I asked why it cost 3x more than the same repair I paid for last year ($1,000), the answer I got was: "Inflation." That was it. No breakdown. No explanation. Just a shrug and a buzzword. Then came the A/C issue. To their credit, Yark Subaru did send a really helpful diagnostic video, and their staff was professional, courteous, and respectful throughout -- that deserves acknowledgment. But the verdict? Replace the entire system for another $1,000. At that point in life, I was already going through it. I honestly considered trading in my car and starting fresh. But maybe God looked at my credit score and said: "Nah. Not yet. You're not ready for that car note -- this is a lesson." So I got a second opinion. A transmission shop replaced my entire clutch system for $1,000. Then another mechanic checked the A/C -- all it needed was a recharge for $120. Total cost: $1,120. Compared to $6,000+ in dealership estimates. Look -- I still love Subaru. I love my car. And I respect the professionalism I received at Yark. But the pricing? The assumptions? The lack of transparency? That part needs to change. Because it's not just about money -- it's about trust. So if you're reading this: Get a second opinion. Whether it's a clutch, an A/C issue, or a major life decision -- don't assume the first quote is the only truth. Sometimes that "no" you got? It's not rejection -- it's redirection. Hope this helps! read more

Yark Subaru - Car Dealers Near Me - Toledo, Ohio

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Between my husband and I we own three Subarus and he does all the work on our cars. This review gets two stars because we do love our Subarus and we have had great service at the dealership. This review focuses specifically on their parts / service department. During regular business hours when they are said to be open, no one ever answers the phone. My husband will call multiple time and be forced to leave a message after no one ever answers. And then no call back. This has happened multiple times and I am left driving over there to order parts for him in person. This most recent time I walked in there was a young man sitting at the register doing absolutely nothing. Why could he have not been returning the message that my husband left hours earlier when they did not answer the phone. I am so sick of hearing my husband complain about this. It kind of makes me not want to buy another Subaru since they are making this difficult for us. It may seem like a little thing, but it does affect how we feel about the brand and you should really let that sink in. read more

The buying experience was very pleasant, however the moment I got my Outback off the lot things started going wrong with it that should have been noticed by the team. 3/4 tire pressure monitors were shot, and there was a parasitic drain from the DCM that cost me 3 batteries before it could get fixed. I tried to contact the dealership and couldn't get through, so I took it to a different one after I moved and had it all taken care of there. I haven't even had the car 3 months yet! read more

Stay away from this dealership. The GM shows no concern for customers and does not stand by his word. We spent an entire day there attempting to purchase a new vehicle, believing we had secured a fair deal and signing all the paperwork. When we went to take delivery, we discovered the vehicle had been damaged by their staff after our test drive. When we told them we wanted to cancel the deal, their behavior became very odd. The GM approached me outside in the lot and claimed he would "make things right," saying he had five other vehicles he would try to secure as replacements. He promised to call with an update later that day, but never did. I reached out to the salesperson and also received no response. We ended up going to Great Lakes Toyota in Findlay, where we purchased a vehicle with more features at a better price. We also learned that the finance representative at the first dealership had charged us the same amount for a 2-year maintenance plan as we had paid elsewhere for a 6-year plan. I could list even more reasons not to trust this dealership, but the point is clear: they are shady, unreliable, and not to be trusted. Save yourself the trouble and drive the extra distance to Great Lakes. read more

A huge shout out to Mia at Yark Subaru! I urge you to checkout this dealership when buying/leasing. I went in with a budget and left with exactly what I was looking for. The entire process from beginning to end was easy. You won't find aggressive sales people here! read more

Always attentive and helpful. They have taken care of issues in a timely matter. I love the music they play when you call in.

I just want to let the management know about how EXTREMELY annoying it is to call there and be put on hold for up to 20 minutes and have to listen to stupid, loud jingles praising Yark and declaring how customers love them, all the while making people wait on hold for a ridiculous amount of time. That's NOT great customer service! I also left a message and was never called back. read more

Shout out to Larry, the Parts Manager, for excellent customer service. We were able to order a dog carrier that will be perfect in our Subaru! read more

My husband and I purchased a new 2022 Forester Subaru from Yark Subaru in August 2022. We paid the price for a new SUV as well as a pricey warranty package. In less than a year, the Subaru began leaking oil. Now my husband has to put oil in the Subaru every week. He has taken it in to be inspected by the Yark Subaru team and they have decided nothing is wrong with the vehicle. I have had better performance from used cars we have purchased, not to mention better service. If this is the way Subarus run and their service and customer support respond, I would warn anyone to not spend the money on a new Subaru, or any Subaru for that matter. Elizabeth S. read more

UPDATE - they told me it would take about 45 minutes. Took 75 minutes until I got an update. The update included severs additional items that needed attention. Subtracted a star for wait time. I am happy for their thoroughness but I was expecting job to be done in 45 minutes, not an update on everything that needs to be done. Thought this would be a 45 minute job, turns out it will be over 2 hours. Fortunately I have the free Starbucks coffee to keep me company. Starbucks in waiting room! Fo free! This is my second time visiting this dealership and I have been very impressed. I called ahead and when I came in they remembered talking to me on the phone so I didn't have to re-explain myself. Communication was very good from the moment I called to the moment I picked up the car. I am so grateful. So often dealership experiences are not his positive. WiFi could be faster. 3 mb download and .60 upload made it a little tough to work from waiting room but suffices for email and anything heavier I connected to hotspot. read more

Yark Subaru - Car Dealers Near Me - Toledo, Ohio

I recently moved away from Toledo and never knew how good I had it with Yark! Prior to my departure I had leased four Subarus and each shopping experience was a pleasure. Unfortunately, I found out that dealers like Yark are a real gem when I moved to the Northeast. First, you always feel like you are welcome at the dealership. The sales team will take the time to get to know what you are looking for and find the right fit. They are never pushy and genuinely happy to help. Second, the service team is top notch. Over the years there was a time or two when I needed to take my car in and the team always provided a fair estimate with work done in a timely manner. Keeping me in the loop the whole way as work was being done. Even after I moved away I could call up Yark and they would answer questions. They even squeezed me in for service when I was back in town and needed work before I left. It was a rude awakening to realize that not all Subaru dealerships treat their customers the way Yark does. And I highly recommend Yark Subaru to anybody who wants not only great buying experience, but also great service throughout the life of their vehicle. read more

I went to this dealership looking for a used vehicle because my previous car was totaled by another driver in an accident. I was interested in two vehicles; The first, a 2012 Toyota Camry, was fine but just not what I was looking for and the second, a 2013 Ford Fusion, ended up being something I was interested in. While looking over the vehicle before taking it for a test drive, it was obvious that the vehicle sounded loud, like it needed a new muffler. I asked the Salesperson about this and he said that was how all of the models of this vehicle sounded. That is not true. I had previously test driven Ford Fusions and they sounded nothing like this. When taking it for a test drive, the shifting between gears was very harsh. The entire car lurched when shifting from 1st to 2nd gear and clearly struggled to make it into the upper gears, so much so that I felt unsafe driving the vehicle. When we returned to the dealership, I asked the Salesperson about this. Their response was, "Well I'm not really familiar with Ford's, but the vehicle went through an extensive inspection before being placed up for sale." I guess that means a car that has clear transmission issues is okay to sell at this dealership. Even so, I asked the Salesperson if they would do another inspection on this vehicle and have their techs look over both the loudness and the gear shifting. The response I got was that they would do this when their techs were back in the dealership next week and that they would call me once it had been reviewed. Monday rolled around, Tuesday, and then a whole week and I still had not heard anything from this dealership. By this time, I had already found a few other vehicles that I was interested in that didn't have transmission issues, but it's very unprofessional to not follow through when the Salesperson said they would have this vehicle re-inspected and would call me about it. Save yourself some time and money and go to a dealership that doesn't try and overlook obvious problems by playing them off and making empty promises. read more

They are wonderful every time I take my car in for service. My car is always completed on time and Tyler makes sure to keep me informed with any issues. read more

Wow what a nice experience and Jennifer was excellent with customer service Especially with the times we are in I appreciate them coming in on my schedule read more

Had to take my car for its 60,000 It is Expensive but I never have to worry about things not right. They told me 2 hours and it was 2 hours. The waiting room was comfy I didn't mind the wait and I love the car wash! Great job read more

I have been going to Yark Subaru in Toledo since 2015 with my Forester and I moved to another State but continued to bring my car back for services. Well no more. The app they have for walk ins is awful and doesn't work. We called and they are booking services out by a month. Something has changed drastically with their service department and it's not good nor is it working. After much previous love and care I've gotten from the dealership in the past I can say that it's no longer like this. Please be aware of severe customer service issues. Fort Wayne Subaru was able to get me scheduled next day service so it's not all dealerships that are this way. It makes me sad. read more

Purchased a new car Saturday and worked with Steve Shenefield at Yark Subaru. The very best car buying experience I've ever had. Steve listened, helped us figure out the right car for us, and we ended up with exactly what we wanted and needed for our lifestyle. When it came down to pricing, Steve was direct, honest, and made the whole process as positive as possible. Door got a ding in it somewhere on our way home from buying the car. Stopped in today, it was all taken care of within 45 minutes. I really can't say enough about how great things went, if you are need of a new car, head directly there and ask for Steve. read more

I live in the Detroit Metro Area, where there are four Subaru Dealerships. I went to all four of them, trying to get a reasonable deal on a new Subaru Legacy. Instead, what I got was a lot of double-talk and high prices. After two weeks of frustration with the Detroit area dealerships, I expanded my search to Toledo. Chuck, my salesman at Yark, did not play any games. He told me what he could do to earn my business, and kept his promises. The process was smooth, fast, and honest. I recommend this dealership. read more

My Subaru Crosstrek is my 4th new Subaru I have purchased at Yark Subaru since 1996 1st of which was a Legacy L Sedan. Excellent service. I would recommend Yark Subaru to anyone looking for a new or pre owned car, truck Suv or van. read more

Yark Subaru - Purchased from Yark Subaru. 5 Star Service. - Car Dealers Near Me - Toledo, Ohio

I bought a used car from this YARK location and they really came through with customer service. Worked with me and cared about my education with loans and options! Would recommend to anyone (in fact my boyfriend bought a car from here a week after due to my recommendation!) read more

Drove out to Ohio to check out a car... not a super fit, but the salesman, Scott, did not harass me to find another car. He was helpful but when I said I wasn't excited, he did not try to squeeze me into a different vehicle. Thanks Scott read more

Yark Subaru - Car Dealers Near Me - Toledo, Ohio

Awful dealer. Finance guy was condescending and treated my partner like a child. Nobody else here, I wonder why. We really thought we wanted a Crosstrek but we bought a GMC Terrain instead. Do not recommend this dealer at all. read more

If you live in Michigan, don't waste your time coming here! I drove 45 minutes to look at a 2003 Subaru outback today. I had contacted about the vehicle a few times via email before coming. We were there for ONLY 10 minutes and we left. The sticker price on the car was HIGHER than what was online. No big deal since we were going to be getting the online price. I understand that there would be some rust, but when we opened the door there was a HUGE rusted hole on the inside. We turned around and left. This vehicle went thru an inspection???? IF it did, you think they would have told us that PRIOR to coming. I asked the salesman about the rust and he said he never even looked at the car. You mean to tell me, none of the salesman knows that the inspection came back with a LARGE rusted hole??? Funny how the "business owner" responded with her typical response. Says that they will send my response to proper management. So, if the "owner" responded to my comment on here, who is running this place??? read more

Sold us a Certified PreOwned Subaru with hidden accident damage and rust. Stay Away!

A BIG thank you to Nick in the service department! My daughter's car was on it's very last day of the warranty (we did not realize this until that day). Yark was extremely busy but he took the time to get my daughter's car registered in that very day. Good news, it was only minor work that was needed, but the effort that came from Nick was amazing! I appreciated the time he took out of his busy day to communicate with us and to make sure we received the best service quickly! I was trying to handle this from out of state and it all taken care of for me. Thank you again Nick! read more

I received wonderful service this time around. 100k mile service. For genuine Subaru parts I trust Yark because the work is guaranteed.

UPDATE: changed 1 Star to 4: yark allowed us to swap used lemon for cost toward better vehicle -thank you!! OLD: Purchased used car with "certified inspection". Exhaust fell off car 3 weeks later and Yark refused to give any discount on repair. Didn't even have title on the car yet. Love Subaru cars but we will NEVER buy from Yark again. read more

I would like to thank Subaru for hiring Dustin Stevens. I recently brought my 2014 Subaru Outback in for service. He provided me timely updates on the progress of the service, personally provided Shuttle service on a Saturday and when I could not find a ride back to the dealership provided service from my home as well. My car is now in excellent running condition. Thank you Yark Subaru. Diana W. read more

I purchased a 2015 Subaru Forester from Yark in December of 2014. The salesman I dealt with (Alex's) was a genuinely nice person, as was everyone else I dealt with. No high pressure sales tactics, he just help find me the proper vehicle for my needs. I can't say enough good things about the staff from beginning to end. I live in Southcentral PA, and still have received follow up calls and emails ensuring the vehicle met my expectations. I also had some dealings with their service department, who were also top notch. If possible, I'll buy another vehicle from them when the time comes. read more

My husband called the dealership to inquire about a specific vehicle on the used car lot before making the drive all the way to Toledo. He was given false information over the phone as to the status and mechanical condition of the vehicle, but only learned that he had been lied to after he drove all the way across the state to see the vehicle in person. The vehicle was not even in drivable condition (the steering wheel was detached!), yet he had been clear that he was making the trip to Toledo specifically to test drive this vehicle and was assured it was in good shape. This is scummy business practice to blatantly lie to customers over the phone and we will not ever do business at this dealership in the future. Zero stars would be given if possible. read more

Bought a car from these guys a few years back, would have bought a second one, however after taking to sales person we all determined it better to buy my daughters car in Colorado where she was moving. Talk about honest. Not sure I'd ever buy a car local from a non Yark dealer. Thanks Mia for being so helpful on 2 transactions and rest assured, when our son is ready for his new car we will be asking for you and for Yark. read more

Buying a car from Yark was the single worst purchasing decision of my life. My mother had purchased a car from there, and while I was there with her, Blaine, the sales manager, showed me a blue 2010 Imprezza. It was cheaper than the other Imprezzas of the same year, despite lower mileage and more features. I asked him why, and he told me it was just a good sale they had going on. When I came in to purchase the car a week or so later, I was directed to Scott who took me for a drive in the car. Overall I found him rude, and hard to deal with but I really liked the car. I decided to purchase it, and asked him if it was certified (it was!) and asked whether or not it had any evidence of having been involved in any accidents. He told me it was accident free. I didn't bring a mechanic in to look it over, because I had some degree of faith in the certified nature of the car. When I took it home, we began to notice several things wrong with the vehicle. The center console was completely broken (it should have been replaced during certificataion), the air filter had not been changed in quite some time (again, should have been), and there was a chip in the windshield. Most alarmingly, however, a close inspection of the front revealed the car had been in an accident at some point in time. While this may have not been reported to carfax, there is no way it would have been missed by a proper certification. The underbody clips had all been broken and it was barely attached. There was a large scratch on the front and some denting. The rear right window had also been replaced at some point in time (no idea why). All of these issues led me to believe the car hadn't been properly certified, and I had possibly even been lied to about the status of the accident. I emailed Blaine and sent pictures of the damage. He never responded to that email. After a week or so, I finally managed to get them to take the car in to fix it. The job they did was a complete joke. They barely filled in the chip in the windshield and it was still flaking off. They put a very conspicuous and terrible coat of touch up paint on the scratch and replaced a couple (but not all) of the clips on the front fender. I told them I was unhappy with the work and wanted it fixed to meet the standards of the car they had sold me, an accident-free certified car (windshield not cracked, etc...). Immediately their mood changed. Blaine began to yell at me, call me an idiot, and tell me it was my fault for buying a used car (it's certified, not used). I tried to explain to him that it was certified, and show him where it didn't meet the certification requirement. He continued to yell and be belligerent for quite some time. He then left and came back with several of the largest guys there, in some attempt to intimidate me. He refused to reverse the sale, and initially refused to do any work. I told him I would leave the car and call the bank. He then offered to fix the damage on the car properly, replace the windshield, etc... provided I signed a non-disclosure agreement in which I would not say anything negative about Yark on any review site. I told him that was ridiculous, and it wasn't legal to try and take away my consumer right to complain. He said that if I wrote anything on a site, he would have their lawyers scrutinize it and sue me for libel. These legal threats kept me from writing this until now, when I feel worried others will suffer from purchasing from Yark. He then left me standing in the parking lot for another 15-20 minutes. When he came back, he offered to not have me sign an NDA, but asked that I sign a waiver in case there was damage to the car and saying that they weren't required to fix the car but were doing in out of good-faith or some such. Needing the car fixed, I agreed. When I received the car back, they had performed the required services but they did fail to tape off the underbody, and now the muffler is blue. They had also offered to re-certify the car, which clearly did not happen because the air fiters had not been changed according to subaru's certification policy. All in all, they lied to me to unload a car on me. They failed to certify the car properly on two occasions, they painted my muffler blue. They threatened me, insulted me, and treated me like dirt as soon as I had signed. Subarus are great cars, but please go purchase yours from LaRiche or somewhere in Michigan. read more

TL;DR - High pressure sales tactics and end of the month quotas, not customer service, are the factors driving Yark's business practices. Look elsewhere. I read positive reviews on Yelp and elsewhere about Yark, and decided to make them my first stop when shopping for a new car. I came in very fresh, doing very little research first, simply to test the waters about what I might expect. The salesman greeted me and was very friendly and seemingly helpful. I informed him that I wouldn't be buying a car on this day, but wanted to start the process of shopping. Through our conversation he asked me what monthly payment I could afford and I told him my maximum (providing this information is a huge no-no I came to learn). Looking back, I broke a few rules of car buying, and the salesman smelled blood. The salesman left and returned with paperwork that I was to sign to test drive a car. I didn't even know what car it was until he walked me outside. I test drove the 2012 Forester, and immediately upon returning to the show room, he asked me if I was ready to buy it. I reiterated that I was only starting to shop around. When it was clear to him that I wasn't going to pull out my checkbook and put my name on paper, it became obvious to me that he was ready to move on to the next customer. I was never shown another car, and still didn't really know which model Subaru was right for me. I took his business card and left. Days later, I narrowed my search down to a 2015 or 2016 Subaru Crosstrek. I clearly specified I was interested in the baseline premium model with automatic transmission and no extras. I received several quotes from other Subaru dealerships. These dealerships (Sellers, Dunning, LaFontaine) were very helpful and provided dealer invoices and out-the-door pricing upon my request (something Yark didn't provide me with) and left me to consider their offers without further pressure. Via email, I showed the other quotes to the Yark salesman. He said they were "very aggressive" quotes but that he "can probably work within a similar framework." He emailed later saying he found a 2015 Crosstrek in the color I wanted but that it had $400 in extras. He said, "hopefully we can get you back in here soon to wrap this up for you, sound good?" Well, no... I clearly stated I didn't want the extras. Plus, he was only matching the other dealer's price, not beating it, so I had no reason to go with Yark. I let him know and he said he'd keep looking. Later he emails that he found a black Crosstrek (not the color I wanted, but a close second). He emails on a Saturday morning and says, "Great, our best shot is to have you come in since today is the last day of the month we stand a better chance of talking my manager into something with you here, fair enough?" He didn't give me an out-the-door price; instead, the expectation that I would drop everything on a Saturday to rush in, whip out my checkbook, and sign the paperwork. Having me come in to the dealership before knowing what I should expect to pay is a high-pressure tactic that is the last thing I will succumb to when I'm making the second most expensive purchase of my life. It became clear to me that Yark was more concerned with end-of-the-month sales quotas than helping their customers find vehicles they love at a fair price so I respectfully told him that I would be working with a different dealership. read more

Go see Mia, she's a no pressure, no hassle professional. Everyone I met in the showroom was kind and friendly. Great atmosphere for a car buying experience. read more

Bought a Subaru Outback from Yark great car buying experience. The deal they gave me was so good that I drove from 5 hours to buy from them. If you are shopping for a car ask for Andrew Dauer very helpful salesmen. read more

I was shopping around for a used Kia Soul. I live in the Lansing MI area, I knew what I wanted and what I was willing to pay. Found a viable option at Yark Subaru. I contacted them via e-mail for their best offer. I recieved a quick reseanable offer (not an opening to a long negotiation) from Steve Shenefield and after a few questions made arrangements to visit and test drive. The whole experience with Steve was quick and pleasant. I'll be giving Steve a call the next time I'm ready to purchase any vehicle---well worth the trip! read more

Just bought my third Outback at Yark Subaru and had a GREAT experience each time. My salesman, Alex Pen was terrific to work with, very helpful. I know in a few years I will be going back to Yark to buy my forth Outback. There service dept. is the BEST!! read more

I have a 2015 Subara Outback. Whenever I need any type of service I am completely satisfied. They have expert technicians that are fast and friendly. I would not hesitate to take my car here in the future. Exceptional service is hard to find. read more

I found Yark while shopping online. They consistently had better prices than most of the dealers near the Detroit metro area. I e-mailed the dealer through a cargurus.com listing and I got a response from Mia right away. When I called to set up a test drive, Mia answered all of my questions, and helped me get started with financing. I appreciated that she was cheerful and friendly. When we got to Toledo, from Royal Oak, MI, Mia had the car ready for us. We drove a couple of cars, and Mia gave us plenty of time to discuss our options. The negotiations were really easy. Mia handed us off to Justin in the Finance & Business office, who was also really friendly and easy to work with. He went through things really quickly, but he also answered all of our questions and gave us plenty of time to discuss things. Overall, we had a great experience with Yark. We'll definitely be looking there first for our next car. read more

My daughter and I were looking for a safe, low-mileage car for her to use at school and were very interested in an Impreza. Based on some less than great experiences at the Subaru dealer in Ann Arbor and some great reviews of Mia Knicely at Yark Subaru in Sylvania, we made the 40 mile drive to deal with her. It was a great decision despite the distance. Mia is pleasant, enthusiastic, and knowledgeable. The actual vehicle we drove down there for turned out not to be the right one, but Mia worked with us to find something better suited to my daughter and made us a very fair deal on it. I will not hesitate to buy from Mia and Yark again. it was a terrific experience all the way around. read more