I went here after an injury that occurred after normal business hours. I was trying to avoid an ER…read morevisit & didn't want to wait until the next day to see my primary doctor. Pros: Nice facility, pleasant receptionist, copay charged as an office visit instead of urgent care visit Cons: Every other staff member I encountered I don't think I've ever met such a somber group of people. The physician, x-ray tech, and staff (MA/RN?) taking my vitals all seemed to hate their job. I was in a better mood than them, despite my injury. A smile goes a long way and it doesn't take much effort. I received x-rays & the physician was unable to determine if there was a fracture or not. I was sent home, told to follow up with my PCP in two weeks if it doesn't get better. At no point did they inquire about my pain level & nothing was offered to alleviate obvious pain, not even an ice pack. As a customer and nurse, I'm pretty disappointed with my experience. Hopefully they were all just having an off day...

Very disappoint with the PT department and Patrick C Wilson, PT MPT. I would never recommend anyone…read moreto go to his office. Very rude staff. Not helpful and will lie to you regarding the billing terms to get you suckered in. DO NOT TRUST THIS OFFICE!!!

Used this place prior for hubby's eye and the provider on that day was Amazing. She was…read moreknowledgeable, professional but also human. Came in today with our daughter's nail halfway pulled out with a "Tracy" as the provider. She did not come into the room as confident (didn't introduce herself, I don't even know if she was the actual practitioner on shift), stated out loud that she had no idea what to do and that the ER probably couldn't help, did not offer any other options. Once I started asking about what could be done, I apparently flustered her so much that I needed to remove myself so she could focus on her job. Honestly. Zero stars for her. But 5 for the lady prior. When people are at their most vulnerable, care providers should at the very least seem like they care...or know how to do their job.

My wife was sick and went in. They told her it was likely viral after not testing for COVID or…read moreinfluenza and didn't prescribe anything due it being viral (not upset about this part). She's been sick for 17 days now, so we called back because most viral illnesses resolve by this time. They said she would have to be seen again. I'm not wasting any more of our money by going to same poor quality clinic.

From the receptionist, to the welcoming nurse to the very efficient Jen (PA) we had a wonderful…read moreexperience. Our son (1 yo) had a double ear infection on a Sunday and they were able to see us within minutes of getting there. The staff were all very friendly and welcoming. The environment was extremely clean and taken care of. Jen was so friendly and good with our son. Made me feel like she was there for him and making him feel comfortable with being at the doctors office. It was also nice that she herself could empathize with our situation and giving such sound advice. Appreciate the time, friendliness and energy the staff put in on this weekend.

My primary care doctor is also my sons pediatrician. I have never received such awesome care from…read moreanother medical professional. I'm so thankful I found him for myself and more importantly my son. He assured me he will do everything he can to help me out and give the best care he can to my son. As a young mother I really appreciate it and feel more than comfortable with him. If you're looking for a family doctor and you don't choose John Winters you're missing out! Oh the other hand his nurse Lesley is the rudest person I've ever encountered. If I'm correct you should have to like helping people when you enter the medical field and not make the patient feel like a burden. The past few days I've been in excruciating pain and have been seen by two other doctors who unfortunately don't know what's causing my pain. I called Nebraska Medicine eagle run clinic about a half hour ago and was so offended by her attitude I am writing a review... When I explained what was going on to her and told her I've been to two different ERs and had the nastiest tone in her voice saying she didn't know what I was talking about and said she needed records of that. As if my pain isn't real. I'm really considering going somewhere else but I love my doctor. I'm really offended by this nurse. If she wasn't there I would praise this clinic with my whole being. I'm defiantly calling and asking to speak to a manager.

I was up all night coughing, exhausted from the cold and went to Urgent Care. They took my…read moreinsurance. The health care professionals really listened to me, treated me with respect, conducted both flu and Covid test (both negative) and gave me a diagnosis with a "surprising" addition. The addition is both ears have inner ear infections! Now I know why I have headaches and dizziness. The staff is attentive and spoke with clear plan language that I could understand. They told me what I needed to do and meds to take for the next week. It has been one day since going to Urgent Care, and I feel that I am on the road to recovery.

Came in for some stitches they did an amazing job definitely coming back here if I ever get hurt…read moreagain, but not planning on it tho. Staff was super friendly and very caring. I absolutely recommend this place if your looking to get stitched up or have any other medical need. Five stars all the way!

Previously, I had been very happy with the care received at this clinic until the last visit…read more The receptionist was snarky with me, and said they wouldn't see me, claiming I owed them over $400; which was simply not true. Apparently someone mixed up my insurance information from the way it sounded; after I rebutted and requested more information about their claim. Instead of correcting their mistake, they blamed me, billing me instead of submitting it properly to the insurance companies. Very disheartening. Being refused care after being wrongly blamed by the receptionist was very disheartening. I knew that I didn't owe them any money. Then she claimed they use a third party billing agency, so there was nothing they could do about it, and I would have to go elsewhere for care. If I were them, I would re-think their billing strategy. And to think I had highly recommended their clinic in the past to others! Not any more. This is one of the reasons I won't submit care quality questionnaires after clinic visits anymore. One just never knows how they might be treated in the future. Bad experience. If they had handled the situation differently, and corrected their problem, or at least been willing to do so, I would have considered continuing giving them my business. The PA seemed good there. Makes me sad.

I've visited Rockbrook Urgent care a couple times. Once was a more serious event when I stepped on…read morea nail and the other was just a bad sinus infection I needed meds for on a weekend. I have had nothing but pleasant experiences all the way around. The doctor's I've encountered, as well as, the nurse techs have all been wonderfully accommodating and, in my opinion, handled my ailments appropriately. As any urgent care, the wait can be long - but they do give an time estimate and do their best to stick with it. I'm so grateful to have a reliable urgent care nearby.

My experience at this Urgent Care was really great. The front office ladies were so nice when I…read morewalked in and made check in super easy! I had great care from them as well as all the staff! Dr. Megan was so kind, attentive, and actually explained everything to me! I have a lot of medication allergies and she really went above and beyond to communicate and get me meds that would work and be safe for me!

Went in today, sore throat, cough, runny nose, feeling gross for over a week. Waiting room was…read moreempty. My throat hurt so bad that I couldn't talk without pain. The wait was not long, explained to the nurse everything that was going on and that it actually hurt to talk. She wrote everything down and then said she'd send the PA or Dr in. The PA comes in and asks what's going on. I let her know, and she takes notes of everything I'm struggling to say. She does an exam and says ok, I'll review this with Kristi and we'll be back in. Kristi comes in and asks me to explain everything, again. She also does the same exam the first Dr did 20 min ago. I couldn't even say aww when they checked my throat because it hurt so bad. They asked about allergies (I've had typical environmental allergies) but never asked what meds I was currently taking. I was scolded for not taking allergy medicine daily, she said this is how you end up here, blaming my lack of taking allergy meds that my own Dr has never suggested or prescribed. She said she thinks it's presenting viral but wants to do a test, a $125 swab to see what kind of bacteria is growing. If it's viral, how is there bacteria and why would an antibiotic not fix it.  I was ugly crying, in tears because they wanted me to swab for bacteria ($125 is a lot!!) or wait to see if it gets better, even though I had already been sick over a week. She went over a flyer with me that had different OTC meds and was really condescending. My husband has some health issues and I can't get him sick. If it's viral the antibiotic won't work anyway but if it's not, it will and that means I'll be better much sooner and there's less risk of getting him sick. She said she could be persuaded to prescribe one and did. But why did I have to advocate for that? I love this place, whenever I come here, the people are amazing. I've never seen this Dr before and I will not be returning because I don't ever want to go through this again. I left this Urgent Care crying because of how I was treated.

I had been suffering with asthma induced bronchitis or a bronchitis induced asthma attack for…read morenearly a week when I finally sought treatment from the urgent care clinic. I had an MRI scheduled for the next morning for another unrelated condition. I was still coughing frantically and my breathing sounded like a death rattle so I thought I should come in. The pollen count was high and the air quality that week was extremely bad. I've been to urgent care or the ER multiple times in my life but never have I left feeling the same or worse as when I came in. They renewed Rx I already had that weren't working b/c I was already beyond that point. I asked about the breathing treatment I used to get in the past that they now don't do anymore since Covid which doesn't make a lot of sense to me. I did get a script for an at-home nebulizer which took me another day or two to arrange which did help in the long run

Slow as shiii but the securitu guard was pretty chill. Didnt know what the fuck was wrong woth my…read morefriends arm, and just threw her in a sling. She had a linched vessel and her arm had zero bloodflow for about 3 hours. They did jack all to help. The guard was pretty cool tho. Put up with my antics.

Provider Faith Thorpe did not listen to my requests of self pay. Informed me my insurance covered…read moremy son's visit 100%. Online price stated $104 for ear check. My insurance was billed $339.32 instead so I'm stuck with $192.55. I also refused a strep test (not an issue no symptoms of one other than a fever) due to my family never getting strep and she insisted after debating not doing it for 15 mins. Of course it was negative and I'm billed $42 for that too. Called the billing office and guess what I'm stuck with all of it. I will not be gong there again. Learned my lesson. The office/provider reeked of cigarette smoke with a large air purifier buzzing next to us. He was given a prescription left went to pick it up and the script she wrote was $500. It's not offered in a liquid with the exception of one pharmacy in Omaha. The pharmacist and myself had to track her down fast to get it changed to a $8 pill. I was called the next day by a different provider giving me another prescription b/c the pill was not a good option for an 8 year old. Overall I wasted money and time racing thinking I was only going to be charged the amount listed on the website. Save your money and time go to a reputable provider. This place is horrible.

SOOO expensive and so many hidden costs they don't tell you about even when you ask specifically…read morewhat the charges will be for an appointment. I was billed $300 MORE than I was told. when I asked about my bill they said they have the right to add charges if it is an extensive check. I had a step test. that was literally a 10 min appointment! should be zero stars.

I am very frustrated. I received a call yesterday from my primary care nurse who left a message…read moreto call a specific number after fighting through four different which took over 30 minutes. I finally got to a human and all the nurse wanted to tell me was that my test were normal and those tests had already been posted for me to have read the physician question has never cared about me and this is additional evidence.

Type of care I go into the facility and the doctor ignored me I am the patient by the way and…read morestarts talking to my mom who came to support me and watch my kid. I told the doctor of my pain and expressed several times what was wrong and how I felt the doctor didnt listen. I would not recommend this medical facility or their medical professionals. You should be ashamed for making patients feel this way especially when you are a specialist. Shame. If I could id give zero stars. Yall don't deserve stars.

No wait, and super nice staff. Clean clinic and in a convenient spot for Bennington residents. I'll…read morebe back!!

We had a really disappointing experience. The staff told us that our health insurance plan was…read moreaccepted, but after we received the bills, we found out that our plan wasn't accepted at that location. Now we're stuck with a $700 bill. After several attempts to explain what happened, no action has been taken.