I have had multiple extremely negative experiences at this facility, and the pattern has been both…read morefrustrating and unacceptable. First, there have been persistent and unresolved paperwork issues. The front desk repeatedly failed to provide my insurance company with the correct forms, forcing me into an exhausting back-and-forth between the insurance provider and the clinic. As a patient, I was left to manage problems that should have been handled competently by the office staff. Second, my experience with the billing department was equally troubling. Although I was making consistent weekly payments, I was told that I was not paying the remaining balance quickly enough. I was given an ultimatum: either pay the full balance immediately or they would stop providing my medically necessary injections. Holding medical treatment hostage despite active payment arrangements is both unethical and distressing for a patient. Another serious issue involved a clear bait-and-switch. I was led to believe that my required medical injection would be provided for a $15 fee. As soon as I paid the fee, they applied it toward my outstanding balance instead and then denied me the injection, directly contradicting what I had been told. Finally, after completing bloodwork, I was left completely without communication or explanation regarding my results. I called multiple times and left messages that went unanswered. Instead of receiving my results, I was sent a final notice for payment, stating that if I did not pay, the account would be sent to collections. I left a message clearly stating that I was more than willing to pay once my bloodwork results were explained to me--but once again, I received no response. Overall, this has been a deeply disappointing experience marked by poor communication, billing pressure, and a lack of basic patient care and accountability. Lack of communication regarding bloodwork results: After completing my blood panel, I received no follow-up or explanation of the results. Despite calling multiple times and leaving messages, I was ignored. Instead of providing medically relevant information, the office sent a final notice demanding payment and threatening to send the bill to collections. I left a message stating that I was willing to pay as soon as my bloodwork results were explained to me, yet no one has returned my call.

Now, I must state that the last two phone calls I had with the office folk with Bellevue Family…read morePractice were with Jane, and she was very helpful. I believe I have never talked with "Jane" before this. Prior to these two phone calls I have experienced what every other person has experienced with the office help. Physicians have been awesome. I normally see Carmen, but have seen two others when he wasn't available. Just like all the other people on this review site, I waited 2 weeks for someone to call about my 6 month labs. No one called, told to log into portal, needed another two calls to get that figured out. Had more problems speaking to someone there and getting a nasty person on the other line. Told Carmen about this. Been going there for 20 years and if it weren't for Carmen, my entire family would stop going to Bellevue Family Practice in Bellevue. I pray that my experiences in the future are like the ones I experienced with Jane so I can come back to this site and give Bellevue Family Practice a much better review.

The service of caring for the patient is lost in recent months as they put patients on hold…read moreindefinitely and blame them. My cousin was sent a letter indicating she was not living up to their standards because she missed two appointments. How rude! Don't they understand customer service never blames the client?

My experiences have been good so far. Their office is quiet and I've been able to get appointments…read morepretty quickly. However, like many doctors in Omaha, they tend to follow a more traditional approach to care rather than a progressive one. That said, if you advocate for different treatments or care options effectively, they are open to considering alternatives. The doctors are caring and willing to listen.

I was extremely hopeful at first visit. being told there is something wrong and we will get to the…read morebottom of this. was told many people like me get mis-diagnosed with anxiety when this isn't that. was told that it must be so frustrated to have been gas lighted by many other providers before coming here- just to be discharged from the clinic after one visit due to "complexity" apparently sending a message every day about a reaction you had is not acceptable. was told i was going to be set up for an oral food challenge and then the next "action" was DC from clinic. was led down a dark path with 0 answers and to continue to figure it out on my own. i have never been so disappointed in my life.

I CANNOT ADVISE AGAINST THIS PLACE MORE. I left my visit at this office LAST October feeling very…read moreunheard. The front desk staff and nurses were very friendly and my overall customer service was 5 stars. However, I followed all the directions prior to this appointment regarding not taking my antihistamines 7 days prior to coming in for my skin test. After my testing I was told that my SSRI was blocking the testing and we would need to do a blood test and follow up in 3 months. This was after telling my provider that I have constant daily allergies that make me uncomfortable on a daily basis. I felt dismissed when told to follow up in 3 months. I will be getting the blood drawn and having my records sent to another clinic. Update: this clinic is still trying to charge me $810.00 for an allergy test that was "blunted", produced no results, and wasn't even finished. I can't believe this company has gotten away with this. I should have been charged an office visit and breathing test. NOT a skin allergy test and I am now forced to retain legal counsel. I would 100% rather pay an attorney than pay this clinic for services I NEVER received. I cannot express enough how bad this place is!! I went to another clinic 2 weeks after my visit here and have been getting allergy shots once a week since November. Pick your allergy doctor carefully!

Sent them info about some filthy conditions in one of their clinics and they never responded.read more

Went in for some X-rays, quick and painless ..No wait at all. They confirmed my information and I…read morewas ready to be seen! Thank you Methodist for the comfy and safe feeling by staff!

Dr. Hutteger has been my doctor since moving to Omaha almost 3 years ago. He has been an excellent…read morephysician in terms of his bedside manner, listening skills, and his willingness to answer questions. The staff at the clinic are also respectful and have a good sense of humor - which is very important to me when I'm in a stressful situation, like a doctor's appointment. Overall, I would highly recommend Dr. Hutteger and his staff.

Today I had appointment with Dr. Hutteger. I was on fast for my bloodwork. Due to confusion on his…read morestaff's behalf, I was asked to wait for more than half an hour in his office. When I thought its getting longer, I went outside to ask his staff. Then he came to see me. He started lecturing me about time that he is not that late as other Dr's are. Then he asked me to change the Dr. if I cant wait that long. Then I canceled appointment with him and not seeing him again. I had enough of his tantrum. I wouldnt recommend anyone else unless he changes his attitude as to how he treats his patient.

I come from a CHI group where the front desk staff blocked care and lab draws for me. I was not…read moresickly until this year and was unable to get an appt at CHI. I was referred by a new neighbor to this practice and my world is flowing as healthcare is suppose to be. They have treated me with compassion and dignity and have quickly helped me get the services I need. From the time I enter until I left in two times there I have felt truly cared about and cared for. As an old nurse from another state, to see it is still out there speaks volumes.

This is a terrible place to go, they denied seeing me for my asthma because I was on Medicaid and…read moresaid it was ILLEGAL to see me. I have never had this problem before. They were rude and made statements indicating I was poor and couldn't be seen. Overall recommend finding somewhere a lot better with a lot better staff that ACTUALLY cares about your health over the amount of money they make.

Terrible staff. People com me e and go daily. I went for a follow up appointment and the dr was…read moreno longer there. They didn't even have the courtesy to call and tell me not to come in.

Tried to call for an appointment and the person answering the phone just said 'how can I help you?'…read moreI asked if it was Pain west and she said, 'yeah'. and silence. This made me feel like I reached a sketchy number and I asked if I missed her saying 'Pain west'. she said 'how can I help you'? and I disconnected. I have no idea if I even reached the clinic and if so, she was insanely rude. Customer service is everything.

They were friendly and knowledgeable. Well prepared and accommodating…read more Very professional environment and experience.

Front office staff was accommodating and pleasant on a Saturday morning. Unfortunately, somebody…read morewas extremely late to their appointment and instead of having them reschedule they accommodated them so I had to wait over 30 minutes past my appointed schedule time.. but they did keep me appraised once I got in the back. The staff was very accommodating very helpful. The place is clean, clean clean..