Derek Sprinz and Greg Harvey were punctual, professional and thorough. I had a chip in the cement…read morein my driveway that wasn't part of the estimate. They went the extra mile to address it for me.

great company! Very responsive and helpful. They answered all of my questions with understanding…read moreand knowledge. highly recommend !

I was referred to this business by Yelp. I got a message back from someone who told me they would…read more"call me on Monday" . Not sure which Monday he meant but it's been weeks. How do you justify considering a business when this is the level of service you get right up front?

We called several companies for quotes for the crack in our basement wall. High & Dry were by far…read morethe most responsive, best priced, and could come fix it within 2 weeks. We are so glad we chose them!

We had a water problem in our basement that needed to be dealt with. We had four companies analyze…read moreour situation and recommend solutions and give us bids. We did a fair amount of internet research on the various suggested solutions and on the companies we had heard from. We selected Permajack of St. Louis both because we decided that their solution and methods seemed preferable and because their bid was reasonable ... not the lowest but not outlandish. Everything about dealing with them was professional. Calls were returned promptly. Questions answered quickly. The project was completed as promised and on time. The crew was respectful of our home and property and did everything they could to mitigate the noise and inconvenience. They even went so far as to hook up the washer and dryer when they were done, without being asked, after we expressed some concern about being able to use them while the cement cured. When the crew left, the work area was spotless and the whole process had been much less painful than we expected. I would absolutely recommend Permajack of St. Louis.

We used Perma Jack 10 years ago to fix two foundation walls and waterproofing. So when we…read moreencountered an issue with a third foundation wall, we didn't hesitate to call Perma Jack to help fix this problem as well. Their teams did an excellent job not only on my basement, but you couldn't even tell that they had to dig large holes in my front yard to anchor my foundation wall. The lawn was repaired so well I could barely tell where they dug. All of their staff were professional, on time, and cleaned up when the job was complete. We are very happy with their work.

Two words that make every homeowner cringe are, "Wet basement"…read more It doesn't matter if it is inches deep or just minor seeping around the edges. It's still a major repair that needs immediate attention. It's better to do it, sooner than, later. My house has only a partial basement, the majority of it is finished crawl space. I have a laundry room upstairs, so all that is in my basement is the furnace and extensive shelving units for storage. With that being stated, I rarely have any need to go down into my basement. When I did venture down after one of the early spring down pours, I discovered I had an issue. It wasn't major, but I wanted it fixed before it became one. Again, being new to the RIverbend area, I reached out to friends and family for recommendations. Everyone of them said the same thing, "Midwest Basement". So it was a no-brainer on calling them to do the job. They came and gave me an estimate, explained what they would be doing and told me what I needed to move to make the work area more accessible. When scheduling a time, they were accommodating to my unique work schedule. Best of all, it was a smooth job and they completed the job faster and easier than anticipated. I could not have been happier with the work team. They were all very professional, friendly and respectful of my property. Their clean-up at the end of each day was impressive in itself. The weather has been dry since my work was completed, so I'm waiting for the next rain to really check things out. However, a friend who used them in the past, lived in his house for another 13 years after the work was completed and never had water again. I'm hoping for the same positive results. When: June 2, 2021 Why: Wet basement

Mom's basement had to have a ton of work done, i.e. waterproofing, etc. We went with Midwest…read moreBasement Tech and was so very impressed with the quality of work. The men who did the work were very friendly and very professional. I would highly recommend them to anyone who needs their basement/foundation repaired. Call Steve at 618-372-7077. Definitely a five star operation.

I'm only taking one star off because initially I had to push Helitech for them to honor my lifetime…read morewarranty against water leakage. We had a full basement drainage system with two sump pits installed back in 2016. I sleep better at night knowing we have it because we tend to have excessive ground water at times with our property. This year after record rainfall in March, we had a damp spot in the middle of the room. Initially Helitech pushed back and handed us an estimate over $5K. After further discussion and review of the issue with their Customer Service Manager, they decided to honor the warranty and cover the repair. I appreciated the exceptional customer service from Todd Gray, the manager that met with me at my home. He listened to me and didn't get defensive. The team that came to do the repair was friendly and they made my wife feel comfortable. Overall, I am happy with Helitech. Glad I have their system in our home, and glad to have a warranty for life that they stood behind.

I'm shocked by all of these 5 star reviews, but then again, I shouldn't be considering they ask for…read morea 5 star review BEFORE they do any work during the estimate phase. They dug up our rose bushes and just left them there to die. They left their clothes in our basement and didn't even bother to clean up after themselves. They also left one of their tripods on our backyard. Not to mention, my husband found 2 cracks from their work order that they didn't even attempt to seal. Oh, and the plates they put on the wall are all crooked. Fast forward 2 weeks and one of the plates is leaking. This is abysmal and I recommend you STAY CLEAR. All photos are of "finished" work.

Someone crashed their small SUV into the side of my residence. Moe was prompt with responding to my…read morecommunications and offered a fair price quote. He was prompt and provided excellent work. I'll definitely be using him again for future home repairs.

I would definitely recommend Moe's Masonry. They were great to work with from bid to cleanup. The…read morework they did for us looks awesome!

My family had a very complex water intrusion issue on our home. After having an engineer design a…read moresolution they recommended that we include Crack Stoppers in the proposals for repair. I could not have been happier with our selection. The work that they did was complex, but they provided excellent communication and worked with the engineer to complete everything needed flawlessly. The basement is now 100% dry and no further issues occurred. I trust them with any other projects the future holds.

The service rep showed up on time and wore his mask the entire time while in my residence. No mark…read moreups and paid the amount he initially quoted me. Not one drop of water leaks through where the repair was done and had several downpours since the repair.

When you need work done on your home, you want the best to do it. I got quotes from 2 other places…read morethat came in under what Woods Basements price but again, I wanted the best. I signed the contract, paid my deposit a little over 45 days in advance. I get a call from a representative with Woods Basement less than 24 hours before they were due to start at my house saying there's a scheduling conflict and they needed to change the date. I said absolutely not, I took the day off work already and was not willing to change the date. A few hours later, they called back and said they'd honor the date and they'll be at my house at 9am the next day. The next day comes and at 845am, I get a call saying they're running behind and will be there shortly. Finally, they arrived; 50 minutes late! Now I'm frustrated. They began the work. I left them alone and the 2-man crew that was working seemed to be working very diligently. I don't think they took a break but I left the house a few times so who knows. About halfway through the day, a representative called me and asked me how it was going. I told her about the crew being late and she did not care at all . She just skipped right to her next question. I made sure I said it again to which she said "scheduling conflicts." Towards the end, the head guy tells me that I could benefit from adding another piece to the drainage system and that would cost an extra $250. I was leery but I did it. They finally finished around 730/8pm. That was a long day of work for them. I wrote a check for the remainder of the balance and off they went. I didn't get the option for a receipt for payment or anything in writing for the work they did. After they left, I found my driveway filthy from the remnants the crew left behind. Gravel and dirt left where their trailer was parked. I spent 30 minutes sweeping up the mess. The battery from the back up pump that they installed was just left on the floor. I would've like to have an option to have it out of the way. Very tacky in my opinion. The next day, I go down in my basement to inspect the system and I can see daylight coming from my foundation where they drilled for the drainage pipe to discharge. I don't know anything about basement systems but I can definitely say this was not correct. The gaping holes would for sure let bugs in and my heating and cooling to escape. I waited for 7 days and called the office to voice my concerns. I spoke with Roselle. She told me to send pictures of my complaints and she would be in contact with me the next business day to schedule a time for the crew to come out. She then sends me to another department so that I could get a copy of my receipt and warranty paperwork. I was told by that department that they don't issue that paperwork normally but only if you request it. That's weird but, whatever. What business doesn't automatically issue a receipt for paid services? They then emailed it to me. The next business day comes and goes. No calls. No emails. No attempts of contact from Woods Basement. Actually, 4 business days pass with no contact so finally I called back to get something worked out. I spoke with Monica and she seemed somewhat interested in my complaints, more than the other lady for sure. She worked something out and the next day, they call and said someone would be out to fix the gaping holes that were left and they were 25 minutes away. I wasn't home so they did everything from the outside. The battery pack still looks tacky as it just sits on the floor, in the way. I guess I have to figure that part out on my own. I went with this company based on reviews and reputation alone. Again, Woods was not the best price for what I wanted done but I bypassed that and still went with them. Would I have them out again?Highly unlikely. Only for warranty issues. Would I recommend them to family and friends. Probably not. I'm having a severe case of buyer's remorse.

We hired Woods Basement to level and brace the utility room floor, because it was beginning to sag…read more The crew they sent out jacked the house up in the wrong spot and caused damage to the house. The utility room floor is still untouched, and getting worse. We've been trying to get them to fix everything and they are refusing. They even tried to deny working on the house at first because we paid cash. This has been going on for over a year now. We have the IL Attorney General involved, but Woods still has yet to rectify anything. We are expecting Woods to do the right thing especially with such a big motto to live up to and apparently with all this money they have to spend on paying people for good ratings; how about just do the right thing and earn the good rating like a good company does. Do the right thing Woods and fix our home so we don't have to go any further in this case. We know you can and we appreciate that.