Competent and trustworthy. Diagnosed the issue and fixed it. I recommend without reservation.read more

From the owner: We provide In-Home Fireplace, Gas Logs & Grill Service. With over 32 years of experience and a…read morededication to excellent customer service, we are the go-to source for all your fireplace, gas logs & grill needs. We service and repair almost any make and model of gas fireplaces , barbeque grills, gas logs, gas lights and more. We specialize in providing top-quality products at affordable prices, and are available to help with any questions or concerns you may have. Whether you need a new gas grill installation, gas fireplace repair or maintenance services for your existing unit, we have you covered. Our team is committed to delivering personalized attention and tailored solutions to exceed your expectations. Contact us today to schedule an appointment, and let us help you take your fireplace and grill experience to the next level!

I live in Prairie Village. Dillon evaluated my gas fireplace that was match start for installation…read moreof remote start. He explained what could be done and gave me a discount on an open box insert. He came out soon after to install. During the install he cleaned the logs, screen and doors and demonstrated the remote. I was very pleased with the company and how Dillon performed the service.

I feel like this fireplace service lives up to their good reviews. I had a minor potential issue…read morewith my fireplace, and this is the kind of thing I really don't want to take chances on. When I reached out, they were pretty responsive and moved things to text; the key to my Millenial heart. They were pretty booked up, but I can wait if it's going to be worth it, so they scheduled someone for the next week. Their tech was friendly and to the point. He gave me options on what we could do, pinpointed the problem, and didn't push or overwhelm at all. I feel like I'm writing this one as a service to them to spread the word, but selfishly so I can remember to come back to them specifically if and when any fireplace issues arrive. They seem to do things the right way and know their stuff.

The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

The experience was amazing!! They have possibly all that you can think of at Smoke 'n Fire!!!!…read moreBetween every spice, every piece of equipment, and a plethora of knowledge for smoking and grilling!!! If I had to give you some advice; give yourself some time to look at everything and take time to look at it all!!! Meet the owners, Jim and Joan ask them for their advice about smoking and grilling!!! Such a great place to find amazing items to cook with and share with your family and friends!!!!!

I can not say enough about this great store!…read more A lot of great grilling and smoking choices, not to mention piles of accessories and fireplaces!!

Gary and his assistant José were professional and personable. They did a thorough cleaning and…read moreinspection of my fireplace and actually went above and beyond what I expected of them. The price was right and the service superb.

They inspected my fireplace. They did a very thorough inspection, detailed those items needing…read morerepair without trying to upsell. They also left the area perfectly clean. Reasonable too. I definitely recommend.

I had a wood burning fireplace with ugly gold-plated doors and now the fireplace has a gas insert…read moremaking it a sleek modern looking fireplace with a real flame. Bryan Garcia-Escobedo was the lead and was very detailed minded and made sure everything was working perfectly before leaving. The team made modifications to the original chimney in order to meet code and now the chimney has a fresher look. I love my fireplace and am looking forward to using it.

I needed advice about whether or not to pursue a repair. I sent pics and got immediate…read morerecommendations. I appreciate that kind of customer service.

Count my impressed! This was the best service I have received as far back as I can remember. I…read morereceived a text message within hours and a service call within 24 hours. As a NEW customer! I needed a part that they were kind enough to have overnight express delivered and service within 2 business days to get my system up and running. Both fireplaces work better than they have EVER. Since installation by a local company I would NOT recommend, I am thrilled with my systems. I signed up for yearly service on the spot. Cyndi and Darryl were excellent to deal with.

Very knowledgeable and forthcoming with advice. They worked quickly and got the job done.read more