Very poor customer service experience. I was told my insurance would not cover a preoperative appointment because it was for an elective procedure . They never checked with my insurance and told me I had to pay up front. I called my insurance company and the representative reached out to them and they didn't want to provide billing codes so he could make sure it would be covered. He then called the Munster location and they gave him the codes and I was able to go there to get great service and insurance was billed. read more

Never go there, I was there on a with waiting on my parent and she asked me to see if they take my insurance to do a blood test, I asked do you take my insurance and told them if you don't I do not want or need a blood test, they said they take it, after a year they send me a bill of $200, and were about to send it to collection, i paid it off never received a receipt now after a full year they send me another bill for the same test that i have done for $60.03 I called to know why since i paid the $200 they never explained why is that but they will revise and do adjustment and the manger will give me a call, after a month i receive a new bill for $165. NEVER GO THERE UNLESS, if you want to keep getting bills your whole life not knowing why, read more

Referred to from the Dyer clinic for X-Rays. They were waiting on us and we were checked in instantly. X Ray tech came out in 2 minutes to take pics of the ankle. We have a scheduled walk in appointment for tomorrow for review of X-rays. Quick & professional! read more

Midwest Express Clinic - Front desk - Urgent Care Near Me - Schererville, Indiana

Liars! They do not take Illinois Medicaid. They said on the phone they do. Get there and now they don't..

I'll give one star since the staff is nice. However, they never treat your symptoms correctly, so you end up needing to go there more than once and then eventually to your own doctor because they misdiagnose! What's the point of convenience if thru have no idea what they're doing!!! read more

TERRIBLE place!! this is supposed to be a good place to get treated. tell me why i pull up to the midwest express clinic to see a firetruck and an ambulance outside with a senior citizen being taken into the ambulance. my condolences go out to him and his family and i hope all is well. it's not good when people die. but here is my thought process. at a clinic, shouldn't they be treated and not in the ambulance? like this is not good marketing to see this at a clinic. i will not go here. neither will anybody i know. this is bad. i hope old man is okay. read more

Brought our young son in for stitches in his lip after an accident on a seesaw. We were told that only one parent could accompany him back for the procedure "dUe tO cOvID." We'd suggest the staff themselves (receptionist & two of the healthcare providers) wear their masks properly instead of having their masks pulled down under their noses if they're so concerned about limiting transmission within their own four walls. "Do as I say not as I do!" read more

Midwest Express Clinic - Double standards on mask enforcement - Urgent Care Near Me - Schererville, Indiana

This clinic is fine for emergency first aid, sudden illnesses, etc. But, don't look to them for primary care. I needed treatment for a rino-virus, and told the PNP I was searching for a primary care M.D. I asked if she could give me a referral. She told me MEC provides primary care service. So, I began using them for primary care treatment. It turned out to be a mistake. There were misunderstandings from the beginning. Conversations about meds, or treatment began ending with the statement: 'well, we're really just urgent care'...I'll give you a referral. I was never treated as a primary care patient, and my last email contact with them went unanswered. I wasted a year with this clinic. As they kept telling me: They're really just for 'urgent care' treatments. read more

The billing sucks every time I've been got a big bill in the mail call my insurance to get it figured out turns out every time they never charged my insuranc. my insurance also said they have heard this about them a few times. Do better! how do you not send a claim to insurance in they should all be fired! read more

Just went into their clinic because my friend was having tingling in both hands and wanted to get checked out to make sure she wasn't having a heart attack and the woman at the desk starts explaining the office visit costs. God forbid anyone walks into any place in Indiana with any kind of an emergency. You could be bleeding, tingling or can't breathe - their registration process overrides any medical situation. Indiana is just a shit hole when it comes to anything governmental or medical. read more

Don't bother going here. Called for a COVID check in and sat in the parking lot for over an hour. Called twice to see if anyone was coming out and they kept saying "oh yea you're next" and no one came. Ended up leaving and they didn't seem bothered in the slightest when I called to tell them I was leaving. Go to the Munster IN location. read more

Came here today since both of my kiddos woke up with a fever. It was our first time and it was a pleasant experience. Super friendly staff + physician. They all made the rough morning a little bit better for us! Thank you Midwest Express Clinic! read more

Do not come here unless you are coming for a coronavirus test cause that's all they seem to care about. You have to schedule an appointment online (no walk-in). My appointment was for 7pm. Didn't get call back til 7:45. In the meantime, while you sit in the waiting room, they have a constant flow of people coming in and going straight to the back for CORONAVIRUS test. Walk right in and stand next to you while they wait to go back. I asked the receptionist "are all these people coming in for coronavirus tests?" She says no. When I finally get called back, I ask the nurse if all these people are here for coronavirus tests. She's says yes. Avoid these lying bas$&@?!! This place is a super spreader! They just want that Rona money from the government read more

This place was everything you would hope for when you need immediate care!!! I was traveling and needed immediate attention. The whole staff was very kind, professional and knowledgeable. In fact, in all my years I've never seen this type impressive medical clinic before. Yes! Highly recommend this place! read more

Whomever from the Midwest Express Clinic responded to my original comment, told me to call their office in Indiana. Well, that number doesn't work. Additionally, the staff at the Willowbrook, IL location lied about accounting for the bill being paid, escalating to management and billing, and notifying the collection company, who sent us a notification of collection, today. I will be calling the BBC and the Illinois Attorney General's office, unless this is rectified. Being given the excuse that their clinic to busy, is not an excuse to ruin our credit for a PAID bill, despite a disputed upcharge. read more

My experience as it relates to friendliness and attention was great. However, I do not recommend getting follow up care here. I needed a covid test because I started feeling the symptoms, got in quickly enough, saw a dr and had the results the next day. They gave me no real instruction as what to expect. Fast-forward to seven days later, my fever started, coughing started, fatigue started, etc. I called the office explaining what was happening, doctor prescribed antibiotics along with an inhaler and prendisone. Five days later, no improvement so doctor put me on stronger meds. I was finally able to get in with my PCP, she immediately instructed me to stop prendisone and antibiotics! Said covid pneumonia is a viral pneumonia, not bacterial. She gave me benzonatate for my cough. Bottom line, only go here for an extreme emergency. Leave the follow up care to a family practice. read more

Their equipment malfunctions and gives inaccurate results. My blood pressure reading was inaccurate as the Velcro on the cuff wouldn't hold! The QMA was holding the cuff down trying to get a reading twice! The provider charted that I have a mental retardation disease which is inaccurate. They were pushing me to schedule a follow up, so I could pay them additional cash. This visit was only for a pre-employment physical. The funny thing is, the same happened to my friend who needed a physical (bad equipment, inaccurate BP due to shitty equipment, and getting pushed to schedule follow up that is not necessary)! Hmmmm...is this how you make your money? Keep the patient sick to make your money? read more

Came in for a covid check and sat in the parking lot for 2 hours even though we had prechecked in. The phone number we were to call on arrival was never picked up the whole time. Finally I went in to see what was going on, the receptionist looked us up and I went back outside to wait...another 40 minute wait. Terrible service, if you can avoid them DO IT! I got a generic bounce back response to my negative review with a number to call. I called the number and nobody picks up the phone and the voicemail is full. read more

Charges way too much for a covid test and will charge you another fee to get the results which they will not tell you and when you call to ask about an extra charge they will not answer their phones or call you back. If you value your money I would not recommend this place to anyone. read more

Watch what you are being charged for! We went to get a Covid TESTING, our insurance is being billed for TREATMENT which is out of our pocket. We didn't get treatment.... just a test!! I've called multiple times trying to get this resolved. On hold for hours not able to get a hold of a real person. My own insurance rep called on our behalf with no success. This place already got paid by my insurance for the testing and are trying to scam us out of coding it as treatment. Told them it has to be resubmitted as a diagnostic code not treatment and still getting no where. read more

I came here 4-5 months ago when I had a sore throat/cough. I paid a copay at the time of service and they billed my insurance for the rest. Fast forward to today, where I get a call from a COLLECTION AGENCY, saying I had a $10 balance that was turned over to collections and if I didn't pay immediately it would go on my credit report. FOR $10??? I never even received a bill! I will definitely not be back to this clinic or any in the affiliation. HORRIBLE PRACTICE. read more

If I could give zero stars I would. It is against federal law to bill medicaid patients. They deny service based off an unpaid medical claim and balance billing a medicaid patient. Instead of contacting Medicaid and correcting their medical claim, they bill the patient as well, which is illegal. As the Medicaid patient it is not MY responsibility to get your medical claims paid every time I'm seen. You guys filled out the claim wrong and it's not MY problem. Every time I've gone there they deny service based off a bill that's not even MY responsibility to pay. Midwest express billing department needs to fill out their medical claims CORRECTLY and stop billing and denying service to Medicaid patients! They won't contact insurance to correct their claim as they should, they just double bill the patient illegally and deny service. I have never been denied service for a bill from any other doctor or urgent care ever, yet Midwest has done this multiple times. I see a lot of doctors and specialists, NOBODY else double bills me or denies me service. I shouldn't have to contact my Medicaid insurance every time and 3 way call Midwest billing, it's THEIR responsibility to have their medical claims paid. Receptionists are extremely rude, billing department is a joke and the visit itself involves rude medical assistants who don't take your vitals or care about you whatsoever!!! The doctors are usually friendly but the rest of the staff is rude and condescending. Guess what Melissa at Schererville Midwest, the bill wasn't MY responsibility to pay, you guys had to have the claim corrected and couldn't deny me service, which is exactly what I told you, MA'AM. If I have to fill out the medical claim and make sure it's paid, why not send me home with the claim form and provider info so I can do YOUR job for you so you don't illegally double bill me later??? Rude people, they don't care about the patient whatsoever, they don't know how to fill out medical claims. I don't know how you people sleep at night!!!!! BTW: They couldn't even tell me the date of service for the bill, because it was in collections! Billing department put me on hold forever just to tell me to do their job for them and hang up on me! How could something be in collections and billed to Medicaid at the same time??! Double billing scam artists breaking federal laws, that's how. read more

Staff said they accepted my insurance and COVID test was valid to where I was traveling, turns out they're clueless about both those things; I ended up having to get a second test at a different (and better) clinic meanwhile these guys bill me in full for a useless test. read more

My experience day 1 was good, but was horrible the next day. Day 1: They made me feel very comfortable and were very informative. I've been in a lot of pain and was having trouble walking or bending my toe. The nurse practitioner had told me that my X-Ray would be available the next morning for pick up with no needed appointment. She had also told me that it looked like I had a bone spur, but the radiologist would give me full diagnosis later. Day 2: When I arrived to retrieve my documents of prognosis, there was a lady who gave me my paperwork. As I stood there reading my sheet I mentioned that this did not say anything as to what was going on with me. She rudely stated that it's right there saying it's normal. I called later in confusion seeing that the people who saw me at the clinic stated something was going on with my toe. When I called the clinic to say that I had a question as to my results that I picked up earlier. The lady rudely said my name and that she already told me it was normal. I asked how she knew my name and she said it was on the caller I.D. What if it was not me calling from my phone. This is person medical information that should not be disclosed freely. This unpleasant situation was magnified by this person who apparently was the one in charge. I have to say that this one one person will definitely have a negative impact on the customer care aspect that this clinic is working hard to achieve. read more

Worst Urgent Care experience. I got here and no one in the waiting room. I was taken to a room and been waiting for 30 minutes. No update how long it would take or whatsoever. I am not coming back ever again. read more

Expensive!!!!! A cold cost me $355. Pay attention to the bill you received and make sure everything is correct. I visited for a cold on March 23. I got antibiotic from Howkins Nicole and had a follow up visit in a week and everything was fine. It cost $246 for my first cold visit and another $109 for the follow up. My insurance covered $150. I really regret doing the follow up. And I am contacting their billing department for details. read more

I will never go to Schererville Midwest Express Clinic again. Needed a Covid test. Scheduled test online. Received 2 text messages reminding me of appointment. Got there & phoned them as instructed. Was told to wait in my car that someone would come out. I waited an hour. Called them again to find out how much longer the wait was. Was told that I didn't leave my phone # for them to call me. Not possible. How could they send me 2 text messages if I didn't leave my phone #? Very unprofessional. read more

Worst experience ever. I went in for a broken wrist. She took x rays of a different part of my arm, even after I explained where the pain was coming from. Understanding maybe she knew what was she was doing, I went along with it. She asked me if I wanted a cast, but she said didn't see anything broken. So she put a full cast on, up to my shoulder and asked me to come in again at the end of the week. When I arrived back in Friday, she laughed and made a joke that she accidentally confused me with another patient who had also broken their arm. Not funny at all. She took more x rays-- of the correct area this time, and found that I had actually broken my wrist. She explained that I wouldn't have to pay for the visit and additional set of x rays, as it was their fault for the oversight, but when I asked for something in writing she said the owner would send me a follow up email. Never received that email, and now they sent my account to a collection agency. Absolutely terrible service, and I would never wish their incompetence on another patient. Should I ever need to go to an urgent care in the future, I will definitely be going to any other one in the area. I am very disappointed, and I hope by sharing this experience, it will prevent this from happening to someone else. read more

I would NOT recommend these clinics for any healthcare needs. My husband went for COVID -19 testing on May 1st to Schererville location. We were told before we went and while there that results should be completed within 48 to 72 hours. Waited 3 days with no calls so we decided to call clinic ourselves. My husband was told results were not in but he would receive test message when results were in and he could confirm a virtual appt to get results. Got that text on Tuesday and confirmed virtual appt but he still ended up calling and she worker says there are no results but not to worry that he would have them no later then Wednesday the 6th. Called Wednesday the 6th at 6:50pm after receiving no call all day and the lady who answered the phone said there are no results in but try back. Here we are today May 7th... called again and Jennifer says there are no results. She did not offer any help into looking into the delay, all she said is he should call back . When my husband asked to speak to someone in charge, her response is "there is no one in charge". I figured I would call another Indiana location to see if they could help direct me to someone in charge and Annie ( or Amy,she said it so quickly and wouldn't repeat name)from Crown Point told me her phones are ringing off the hook and she cannot help with Schererville problems. When I told her that was a disappointing response for someone who works in the healthcare field she chuckled ,said she was busy & hung up. I've called the patient advocate number for both Indiana & Illinois ( who is the same person) and have not received a call back. Their lack of putting patient care first is disappointing. I know their specimens go out to Quest and I called them directly and was told any/all specimens received by Midwest on Friday and Saturday have been completed! So why does my husband not have any results?? Did they lose his specimen????I don't know because no one will answer any questions. Girls are rude. I will look on Joint Commission website for any number or name of someone I can speak to about this. There are thousands of people dying from this disease and the lack of concern for husband results is nothing like we have ever seen before. update: We had to call clinic again ourselves today around 5:45pm because of course he hasn't received any calls. Blanche ( may spelled wrong, spelling is based how I heard it on the speaker phone) indicated that his chart doesn't show anything. As if he never had swab done???? Did they lose it? Mislabel it? Of course she had no answers but either way UNACCEPTABLE!!! Completely UNACCEPTALE!! I've also read a ton of views and we better NOT receive a bill for a lost/mislabeled specimen. He waited outside for one hour for them to come to the car to do the swab and now they don't show anything. Again just have no words for this TERRIBLE ( lack of) service. Also would like to note that the "patient advocate" has also not returned our calls. read more

I waited over an hour for service although I had an appointment and was repeatedly asked if I actually made the appointment. While waiting I was continually asked the same health background questions by a number of employees, never the same person. When I was finally seen, my appointment was very quick and I received a phone call days later to let me know the physician assistant did not obtain enough sample and my test results were inconclusive. Will not be returning. read more

Friendly Staff, well maintained waiting room and patient rooms. I have been here a total of 5 times for my son. Twice for diagnosis, three times for a follow-up. He had been diagnosed with respiratory infection for both. I was told unfortunately Children can have respiratory infections back to back, so many in a single yr. As the case for my son. With the help of Dr. Hawkins and Dr. H Gutierrez, my son got better and I am grateful for the professionalism and care. I know my son is in good hands coming here. read more

They don't see people as people they see people as just a patient.$$$$ The co-payed me to death. Never any follow up because, I had symptoms afterward. Nurses and receptionist are there just for a pay check, THEY DO NOT CARE ABOUT THE PEOPLE COMING IN. It reminds me of people not being animal lovers but working at a animal hospital. There for the wrong reasons...! read more

1 star today for service. I had a 7pm appt and was notified after showing up that you were only seeing people for Covid. I was not notifed of this. I then drove to Dyer only to find the waiting room packed, so I left. It would have been nice to be notified my appt in Schererville was canceled, and it would have been nice of Dyer would have honored my existing appt. Instead I wasted my whole evening driving to the 2 locations. read more

HORRIBLE!!! This place is NOT at all GOOD! I thought the people were nice that I saw when I went there a few days ago, to have a lab test and get an RX for antibiotics, as my UHC healthcare NP arranged the appointment, BUT when I tried to get the lab test report, their website didn't work and the woman I spoke to when I called refused to help after MANY failed attempts to access their LOUSY website, so she insisted that I come in for a "Follow up visit", but since all I needed was the report, then she insisted that I come to get it in person, so my neighbor drove me there, but what I was given was ONE page with a few numbers on a 99% single blank page!!! It was NOT a report of anything! It's obvious that this place is only interested in billing to stuff their pockets and NOT in providing decent healthcare! In the MANY decades of my dealing with healthcare, I have never seen a so-called lab report like this total worthless piece of paper!!!! DO NOT TRUST THIS PLACE! It's a nightmare! read more

I would like to preface this review by saying I didn't want to leave it and instead tried calling the number left in response to other poor reviews of this clinic (219-525-1650). I tried this number 3 times and each time the automated message cut out and I was left with silence. -- I had an awful time this morning (1/8/20), but I didn't even step foot into the clinic. The receptionist was extremely rude and degrading over the phone. I had an 8 am time slot, and they open at 8 am, so I can only assume I was one of the first calls of the day. I was treated more respectfully by the cashier at the Panera drive thru than I was by this receptionist. The receptionist was extremely rude to me when I was only asking questions based on what a previous physician told me during a telehealth visit. I decided to cancel my appointment all together this morning even though I was all checked in and sitting in the parking lot because I didn't want to have any more interactions with this receptionist. If you are only looking to go to this clinic to get tested for Covid 19 and don't need a medical exam, I HIGHLY recommend going somewhere else where you are charged solely for a covid test (around $30) instead of paying for the checking of your vitals and oxygen level, a covid test and a physician check up (around $200 - cost estimate according to the receptionist working 8 am on 1/8/20). read more

Had an appt. for 2:20, arrived at 2:00, called to check in.........no answer. Called again, fax machine sound, called 3rd time and after answering they hung up immediately.Called forth time and finally got someone. Waited in car over and hour after papers were returned, called in and they had been calling my home number !!! Twice !!!! Biggest joke of an office I have EVER seen !!!! Avoid at all cost !!! read more

First off it's only one star because you can't do 0 stars they messed my insurance up 2 times first time get a bill it was damn high I called said hey you guys didn't charge my insurance ohh sorry we messed up a number on it ok well here's the number gave it to them again then asked if I would get another bill and would they send it to me they said no you will not receive another bill well a month later after the call I get a call from collections saying my bill was sent to them so it has been maybe 3 months sense the visit and one month after I called and it's in collections because of there negligence not to mention the lady at the desk was not welcoming at all very poor visit to top it all I'm so mad read more

Fairly quick! It depends! But it's CLEAN, smells nice, water in waiting room with tv, friendly staff, and quick when you get in!!! Perfect for quick visit for flu or strep. read more

The Nurse Practitioner was very friendly, knowledgeable and genuine. I've been on the phone with the hospital all day and everybody was rude and not very helpful. Unlike our Nurse Practitioner today. THANK YOU! This was my first visit here with my Auntie. Other staff members were friendly as well. read more

Midwest Express Clinic more like Midwest-sit-there-and-wait-for-an-hour Clinic. I went in there and tried to PAY A BILL not to see a doctor or anything like that. I had to wait an hour when I finally said fuck it and walked out of there. Next time, I am just going to go to a funeral home and pick out a casket. Horrible experience at just trying to pay a bill. :( What the Fuck!! read more