The actual clinic would be a solid 4 stars, other than a fairly long wait time with an appointment…read more(waited about 35 minutes after the scheduled time) things were great. BUT. And yes I posted this on Google too because this is insane. Literally run from this medical group because their billing department is a disaster. I need a copy of a past invoice and apparently that's an impossible ask. I have emailed the clinic, emailed the billing department and spent over 6 hours on the phone (most of that on hold) over the past two days. I've worked in billing before, this request should take about 2 minutes, so I don't understand the issue and thus far no one has bothered to explain it to me either. Yesterday the agent told me it was going to be emailed after our almost 2 hour call, but nothing was received so here I am on with them again (just over an hour so far) and no resolution in sight.

So...made an appt for 8:20AM through their website. Get there around 8AM. People are standing…read morearound and waiting for the clinic to open. 10 minutes pass. Clinic is still closed. 8:15AM. Still closed. Call Jefferson Park so that we can get an appt. After having issues with the website not loading, I call their office. After a fun wrestle with the bot, I finally get in touch with a receptionist. I ask how long is the wait. She replies "Oh, it's going to be a while because we're taking in all the people from Six Corners since they're closed." I hang up. Pissed. There's no sign saying the clinic is not opening, yet somehow Jefferson Park knew they were closed! What a joke of an operation.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

From the moment I walked in the receptionist was very kind and welcoming such a pleasant atmosphere…read moreextremely clean and I mean extremely clean when you're in environment is clean you feel like you've died and gone to heaven beautiful place and everybody I talk to. They were so kind and helpful. Very nice. Very nice experience and the doctor was very sweet very compassionate and very caring. She's in the right field. Thank you very much for the great service

I brought my daughter in and the care we received was beyond exceptional! Tatyana P and Betzva R…read more Are a great team and i would recommend any and everyone to them!

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I had an appointment yesterday. I did not know what to expect. Wow I was very impressed the staff…read morewas very nice and attentive. Dr. Gallagher was great, very attentive and knowledgeable. He went over and beyond to make sure he was addressing any questions that I have had. I would recommend this facility to anyone who needs to be seen. Thank you for providing great care.

This place is a scam. They passed off a Physician's Assistant (Patrick Stagg) as an actual Doctor…read more I only found out he was a physician's assistant and not an actual doctor when i double checked his prescription with ChatGPT, and it looks like he prescribed the wrong medicine. When I googled the "Doctor's" name, I saw him listed as a physician's assistant. I came here to see a Doctor, not a physician's assistant that prescribed the wrong medication! very deceptive and dishonest, and does not provide the correct care. Update 12/17/25. Also want to mention that when i came back the next day to verify the prescription with an actual doctor, the Nurse Practitioner looked up the records and saw that Mr. Stagg also logged in the case incorrectly as "Laryngitis", even though the test results showed Pneumonia. the Nurse than gave me a different prescription from what fake "doctor" Stagg prescribed. Do not go to this place if you value honestly and actual correct health care. Update 12/19/25 - turns out my child might be allergic (itchy and slight rash) to the medicine that was prescribed. I called in, and a different Physician's Assistant said, "oh if its an actual allergic reaction we are not equipped to deal with that. You should just go to the emergency room" WTF! this place is a joke not an actual Dr's office. Since there are no actual Doctors that actually work at this clinic. All you get are PAs and Nurses masquerading as Doctors. STAY AWAY from this fraudulent place.

As a mother of two toddlers, I love the care that we receive from Dr. Ayala and all his staff. Dr…read more Ayala's caring and genuine bedside manner always puts my kids at ease and makes the visit very seamless. The actual clinic is modern and pristine and always looks spotless. We would absolutely recommend this clinic hands down!

What a great clinic!! I've gone here a few times, so much easier than trying to get a last min…read moreappointment with my regular doctor. Every staff member I've met have been extremely nice, the doctors have been amazing, and I love how clean it is. They even have a super cute pediatric room, took my niece in, and everything was better when she was able to sit on the dinosaur (she almost forgot why we were there!) I can't say enough good things, I am a loyal patient.

My boyfriend woke up on a Wednesday morning with some concerning pain and swelling. I'm not from…read morethe area and had to pick an urgent care/walk in based solely on the information I could find on Google and Yelp. This location of Physicians Immediate Care was close, but also had the best feedback, and on that alone, we came in. The building was easy to find and well marked. The parking lot was easy to navigate (a plus in Chicago, always). The waiting room was clean, chairs spaced apart for Covid. Staff were very friendly and understanding. The check in was online, they take some basic info and email you the intake form, completely hands off anything in the lobby. They prepped us for ~an hour wait, and we could wait in the car for a text or in the lobby. We waited appx 45 minutes before called. My boyfriend felt comfortable and heard by the doctor, and said he was kind and reassuring, as was the nurse who assisted. The visit was quick and there was a lot of support for treatment and follow up. Without insurance, prices can feel scary but right on the front desk they have visit information clearly outlined into prices and took away the anxiety from not knowing how much we would have to pay. This was a top tier experience and I would recommend Physicians Immediate Care in this location to anyone needing this level of medical support.

i would try to find another urgent care if you can. I booked a time at 11:20, and went in and they…read moresaid 60-90 minute wait, which I understand. but I asked, to be sure, I have to be out by 2:15 for my daughters play, they assured me that I would be out by then, which made sense because it was three hours after my scheduled appointment. so I waited two and a half hours and asked why my daughter was moving back on the list that was posted online. and they said the list isnt accurate. I reminded them I had been waiting over 2 hours and had to leave by 2:15 and she said I never guaranteed youd be seen by then. And I told her, yes you did. but what was worse, the lady at the desk must have told someone in the back I was being impatient, a lady came out and scolded me in front of everyone waiting. saying I needed to wait my turn just like everyone else. she also revealed personal information about the person seen ahead of me, saying he needed to be drug screened that's why he was pulled up on the list. I said, I fully understand having to wait at an urgent care, but I was told id be seen by 2:15. Otherwise I would have gone somewhere else. Just be honest. She continued to scold me in front of the people waiting saying that they were the busiest clinic in Chicago and that there's only one provide. understandable..... just be honest, I would have very patiently taken my daughter somewhere else. So I was unable to have my daughter seen the entire day because of this experience. I'd recommend finding another place.

Lindsey Ashley was so knowledgeable and informative about my injury. I had muscle spasms from…read moreswimming & she had all the answers to my questions. I now know what to do, as well as what not to do, so I can heal up. I am back on the path to health because of Lindsey. The nurse who took my blood was also gentle, hit the vein first time. What more could you ask for? Thank you - E.B.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.