Amazingly friendly staff and educational to boot! Had a pretty bad tire leak and to my surprise…read morethey repaired it free of charge! As an added bonus, they also filled all my tires up and evened out the PSI. Will be my go-to next time I have problems.

We have been using this discount tire location for a good 10+ years and for the longest time never…read morehad any problems. They were great! However, since 2022 we have really started noticing a decline with honesty and more and more situations raising red flags. Yesterday was my final straw as to why I'm writing this review. I came in yesterday morning for an appointment I had made Sunday evening for a tire rotation/balance and to get both the front driver tire and front passenger tire patched. Both tires each had a small screw from what we believe is months of ongoing roadwork in the area. My husband removed the screws and plugged them Saturday evening (today is Thursday) refilled the tires with the small amount of air they needed and tested them with the soapy water method to see if the tires were leaking air which they were not. Before anyone at Discount Tire even assessed the situation, I was immediately told that I would automatically need new tires because the "gummy sticky" plugs are not DOT approved. I had already figured they were going to try to tell me I needed new tires. So it started. The man at the front desk couldn't find the last time that I got tires In the system and because I had started noticing what I believe to be dishonesty, I have documented every time I have come since 2022. So I let him know that I would happily pull it up which I did and I let him know I got 4 new tires in March of 2025 at 176,525 miles. He conveniently could find that date on my account at that point. In February of 2026 when I came in for a rotation/balance at 185,220 miles I was told that the next time I came in for my next rotation/balance I would probably need two new tires. I got home and within the hour called them questioning why it says on their app that my appointment that day was missed even though I had just left there and had gotten my tires rotated and balanced. I wasn't given a clear explanation, but I was reassured that everything is documented correctly in the system. At this very moment when I go on the app, every appointment that I have made says canceled, the one from yesterday says missed, and there is not even one documented that I can see on my end for February of 2026 when I was last in. I find that very ironic, considering they base the prorated discount of any possible tires you buy on whether or not you've kept up with the proper balance and rotation of the tires that you have previously bought from them. So that brings me to yesterday morning when I came in with a milage of 190,031 and 2 plugs that most likely COULD be patched. I'm no tire expert nor is my husband, but he is very knowledgeable on cars/car parts/tires. He happened to call me yesterday when I was at Discount Tire right In the middle of the conversation I was having so I put him on the phone with the man at the front. It was a brief conversation, the man seemed visibly nervous. The conversation ended with them talking about the tread of the tires that were measured- which is just another aggressive tactic. Costumers being told their tread is too low (when it's not) and that corporate policy prevents them from fixing a tire. This is very frequently used to force a replacement sale on an otherwise perfectly repairable tire. and thats when my phone was handed back to me and with my husband on the other end he asked me to leave and he let me know we would find another place. According to my husband after he was told the tread measurements he said " she doesn't need new tires and both you and I know that". Now, could I have needed new tires because of the SMALL screws that were removed and plugged? Possibly. But the screws were not located on the sidewall and were in a location that was perfectly repairable. I will be taking my car elsewhere and updating this post when I get a second opinion, but to tell me I need new tires based on a plug that was used before even assessing the situation ( my car never left the parking lot and the plugs used were not visible) is very questionable especially after already telling me I would soon need 2 new tires 11 MONTHS after getting 4 new tires AND with no visible previously attended appointments for rotations/balanced done on the app that costumers are using? Hmmmm. You can form your own opinion. My suggestion to anyone using Discount Tire: DOCUMENT EVERYTHING YOURSELF. Keep your appointment confirmations. Keep track of your mileage. Write down the date and reason for every visit. Take screenshots. Don't rely solely on what is showing in the app. Edit- I did receive a call from Discount Tire and an email from a service representative. The call and email happened the day after they send you a link that doesn't work when you click on it which I called them out on in my Google Review. I chose not to answer the call. We will no longer be bringing our vehicles to Discount Tire for sales or service. The forced high pressure environment to upsell at Discount Tire has ruined our customer experience.

Scam Alert: Quoted me ~$1,600 for four Michelin Pilot 4 tires. When I picked up my car, the bill…read morejumped to ~$2,050. They denied ever giving the $1,600 quote. I even asked them to review their own call records -- waiting for the feedback. Advice: Demand a written quote before agreeing to any service here. Otherwise, you risk the same bait-and-switch. The salespeople call sonny is a liar, no credit at all, terrible...I also called customer service and never received a response -- clearly, they don't care about customers at any level.

Got new brakes put in and they came off on the highway. We were very lucky that it didn't jam the…read morewheel as the loose calipers started interfering with the rotating wheel. The mechanic didn't know how to put the brakes nor did he know how to put the spare tire back in the trunk storage. Also they didn't know how to switch off Line assist light that came on. When I went to talk to manager, another customer was waiting in lobby who had wrong tire installed. So clearly their mechanics are incompetent and inept and you will be taking big risk by having them do any work on your car.

A couple of weeks ago, I got my tires changed at Mavis Discount Tires at 2713 Chastain meadows…read moreparkway. In the process of changing my tires, they accidentally gouged my car. They immediately took responsibility for the damage, got estimates and arranged for the repairs to be done. J.T. the manager took the lead and worked with me to have the job done while I was out of town, paid for my round trip Lyft ride and had my car waiting in my driveway when I returned. What could have been a very disagreeable circumstance, turned out to be a seamless transaction. I want to recommend this Mavis shop for their diligence to great customer service.

Matt was friendly, helpful, and provided great customer service. They repaired my tire for free…read moreeven without verifying if it had originally been purchased there or somewhere else. Really appreciated the honesty and kindness from the team at Mavis Tires & Brakes!

Great place to do business. Honest people providing great service at great prices. They are always…read morebusy because they provide quality service and value prices so be sure to make an appointment when possible

I have used them several times over the years, but admittedly have shopped them over price as well…read more No longer. Bought some tires the other day and intended to do brakes and oil change in one stop. The price was competitive on the tires so I decided to go local over chain. Forgot how nice it is to deal with good, local people. Plus they checked the brakes and told me they were good. Most places would have still sold me the brakes, just swapped, no questions asked. I appreciated they are looking out for the best interest of the customer, not just profit. Very happy with the tires and service. Thanks Cherokee Tire.

Service men did a good job job. I will return. Pleasant and professional service…read more Opooooopooopopopopopopopopopopppppppoooooooooooo

This used to be my go-to location. I will never go back there again. They took 2 hours longer than…read moreestimated for a simple oil change, didn't reset my oil indicator on my car, so it still showed 0%, didn't refill any fluids and to add insult to injury, they stole $400 sunglasses out of my center console! I would avoid this place at all costs.

Amazing customer service! They were able to get our vehicle done with breaks and rotors front and…read moreback in record time. We were leaving for vacation and they made sure it was done before we left town. Quality of service requested was superb. Will definitely be back.

This was my first time using Chuck's auto repair. My experience was wonderful and my interaction…read morewith staff was professional and courteous. I will use them again and recommend you do the same.

Marcus was very effective and efficient and had great communication! We got to this location 20…read moreminutes before closing and he was happy to accommodate us. He suggested we get wiper blades due to our current ones wearing down and he mentioned there was an online coupon code on their website (which he did not have to tell us, but the did, which great customer service!). He also went above and beyond by cleaning our air filter per our request and also tightened the air filter hose and topped off all fluids and all for under $80! I would definitely recommend this location strictly based on the excellent customer service and quality work! Now I can drive this mustang like it's supposed to be driven!

They provide a very responsive and quick service. They honor their word and provide great value for…read morecustomers. I would highly recommend anyone to come here.

I made an appointment for Tuesday to get my car fixed, I provided all the parts so was not…read moreexpecting on waiting for anything to come in. I've been calling for the past 3 days to try to get an estimate on when my car would be done. I knew that the work I wanted done would take time, which I was fine with, but I wanted to know how long I could expect to be without a car for. The past 2 mornings I called, they told me my car was in the bay and would be done soon. Today, I drove by the shop and my car was parked in the exact place I left it Tuesday. I called again, and was told that my car was in a bay being worked on. When I told him I had just driven by and seen that it was not, he said there "was another car out back" of the same make, model, and color of my car that he and another employee had both apparently "mistaken for mine" on what was now 4 seperate occasions. I just don't appreciate being lied to nor do I understand what the point of making an appointment is if it takes a week from my appointment time to even get my car looked at.

Awesome service! Steve's very knowledgeable and knew exactly what was wrong with my truck…read more It's nice to have an honest shop and not worry about being ripped off. Very professional. Highly recommended.