I went for a manicure and pedicure, and my husband went for a pedicure. Lynn did his pedicure- she was amazing. Annie did my services, and while she was very quick with the full set of nails, she also got annoyed when I asked her to file the nail a little more so they didn't look like I had a clubbed nail. She did everything so quickly that it seemed it was a bother for me to ask. I had to tell her to actually do the manicure, like not just put nails on my hand and not cut the dead skin. And then she used the file instead of clipping the dead skin. Like she hand filed and used the electric drill. Then when she went to do my pedicure- she started on the one foot and before I knew it she was on the other, and I looked down and I was like- what? I can still see the dead skin on my toes that she hadn't clipped, but I allowed her to continue with the lotion and whatever scrub. After I asked her to remove some more skin, she again got an attitude and started speaking in her language to Lynn, who was working on my husband. Lynn kind of leans over and looks down at my foot and Annie keeps talking and then laughing so I just said are you really just gonna start talking like that in front of me? She must not have heard me so she continues on and then finishes again quickly and I tell her "no I need you to remove the skin-like I can still see all the skin". And then she starts talking again to Lynn and I interrupt her and I asked her why she keeps talking to Lynn to the point where Lynn is looking over at my feet? And she says something about she doesn't wanna cut too much skin and she was saying that to her, so I told her if there was anything she needed to say about my services she needed to talk to me. Like why are you talking to her, say that to me. So then she started explaining and I told her it wasn't my first time having a pedicure and to go ahead and clip the skin. I was so annoyed! My husband actually loved the service and was like "this is where we're coming from now on, and I said I will never come back here again". And it wasn't our first time coming to the salon. With all the jokes on the Internet over the years and skits on Saturday Night Live about how foreigners start speaking in a different language when they're doing your manicure and/or pedicure, you would think people would know by now not to be so rude. Rude is rude. I don't care what country you come from. People know when they're being talked about, I don't care what language you're speaking in. Body language is the "tell". Thankfully, Lynn remained professional and didn't feed into Annie's nonsense. If we ever go back there again, and that's a big IF, I can promise you I'll let Annie know it's not happening today.
UPDATE- one nail is already PEELING tonight!! They are using cheap gel polish- I have Gelish that I use at home but needed to get my nails done for my daughter's weddings since my natural nails broke off and this polish is TRASH--! We spent $180 for this service- NEVEF AGAIN--!!! IF I COULD LEAVE A NEGATIVE REVIEW, I would!!
And as one other client noted, the tech used her own nail to scrape polish off of mine. Like she kept digging into the corner of my nail bed to the point where it was uncomfortable. And then when she finished with my pedicure, she walked away, and I just sat there waiting for her to guide me over to where my polish would dry. A few minutes later, I asked her what was I supposed to be doing and she said "five minutes". So I assumed it was quick dry polish. She just needs to go silently into the night because she is too distracted and moves way too quick and cares way too little about the work she does or what the client wants. Nobody is gonna pay $200 for that trash, at least not from her. I don't care where it's located, there are much better salons than this. Their workers should be consistent in the quality should be consistent and they should be polite and courteous, and not be talking about their clients obviously right in front of their faces, as if we're idiots. I think I'm going to report this salon. read more