Third trip to the Outer Banks. Our previous 2 trips & rental companies were wonderful. No issues with the rentals at all. They were clean, spacious & as advertised.
This year we used Midgett Realty. Nightmare!
Unit Condition:
1. Kitchen chair cushions food crumbs all over them. Table had food in the grooves on the 2 ends. No room for food storage, top of fridge layers of dirt and a 2" cockroach scurried across the floor, black mold in vent and wallboard above sink.
2. Living room, TV food stuck to the screen. White couch long human hairs on it, multiple pinkish/yellow stains.
3. Bedrooms, food on the floor, open salt packet, half-eaten bag of candy in a dresser drawer & wrappers on the floor, inappropriate books (for children) on the shelf, candy wrappers behind them, the lamp was in disrepair. Light was hanging by a wire, which our youngest daughter stated she "fixed". This in itself was a hazard. Handset under the bunk beds. Beds had dirt in the crevices surrounding the thin mattresses.
4. The grill still had ashes in it. Pile of beer cans & bottles along the path to the beach.
Notified on Monday afternoon (next day) - mandatory evacuation on Tues by 10 AM. Spent most of the day at the beach.
2 members of our family are severely allergic to the black mold (1 with asthma) & began showing reactions to it.
Left on Tues, as instructed. Brought outside furniture in as requested as a courtesy. Did not contact Midgett regarding these issues at the time as there was nothing they could do with the impending evacuation. Made no sense to send a cleaning crew over to do the job that should have been done in the first place. Could not upgrade us to a nicer, clean unit, area was being evacuated.
On 9-9-19, emailed to contact Midgett realty. No response until 9-17-19. Emails rejected & had to message directly through their site. Provided information above & requested a refund for the remaining days in the amount of $824.49 since they could not have corrected the above issues as outlined above. Unit unacceptable. Not requesting a refund due to being evacuated, it was for an unacceptable rental.
Response came from Anthony Fletcher the "General Manager" of rentals:
"Stated no cleaning issued noted. Could have resolved. We have some issues. I am the General Manager, the last stop. (sic).
Request is not due to travel insurance. Would NOT have requested a refund, if unit was clean & acceptable. No attempt to resolve, no apology and no concern over health of renters (mold). Only excuses & blaming of the client/renter.
When asked: "Would you have sent a crew to do a full cleaning, had the couch cleaned, stains removed, black mold removed, including the vents? Your only option would be to move us to a cleaner unit nearby. You would not be able to do any of these with the pending evacuation. Only choice is to refund the existing days left on our stay. This is reasonable. (sic)"
Response "You have my final answer to all questions."
Rude & completely unacceptable, poor customer service. We researched Midgett Realty across the internet & found 20 complaint reviews (including ours) - identical issues & complaints. Almost "word for word". Concerns are obviously valid.
Can be seen here in a group on Facebook: Midgett Realty Complaints & Concerns.
I would venture to say they purposefully did not clean the unit, anticipating the evacuation due to the hurricane.
I do see where Midgett Realty likes to respond back to some reviews & point fingers, so I have tried to address all points so they are not able to do this.
We even tried repeatedly to give them a chance to make things right. If they worked with us the review could read "There were some issues with cleanliness, but Midgett Realty made things right." Anthony CHOSE to not work with us at all. He calls honest reviews "extortion" and he tries to take revenge. Watch the responses. We call it, trying to work things out. DO NOT use Midgett Realty. Home owners, think twice. read more