I have been a member since the early 1980s. Great loan rates. I have financed every car in the…read morelast 25 years here.

I joined this credit union last fall to start a relationship with them in the event I need to get…read morean auto loan in the future. They have a free coin counter for members, so once a month I go there to deposit my loose change. Well, they refused to accept my one dollar coins. When I questioned them and said "what do you mean you don't take them, you're a bank". I was immediately corrected in that they are not a bank, they are a credit union. Let's not split hairs, you are a financial institution...how can you refuse to accept a deposit of legal US currency. Not a deal breaker, but just left a bad impression.

From the owner: MetroWest Community Federal Credit Union is committed to helping individuals in our communities,…read moremanage their financial needs by offering a wide range of affordable savings and loan products.

WARNING: MIDDLESEX SAVINGS BANK -- AN ABSOLUTELY WORTHLESS BANK: I opened checking & savings…read moreaccounts with an associated debit-credit card. When I went to use the card at an ATM at a reputable bank in the USVI the card wouldn't work; I got some obscure error code like Unauthorized Access; I tried several times over several days to be sure there wasn't something wrong with the network or anything I was doing wrong. When I got home I stopped into the bank and tried to use access my money at the ATM within the bank; for some strange reason my accounts weren't visible. I went into the bank to inquire what was wrong. FIRST: I was told I have to tell them when I'm traveling; WRONG! SECOND: because I had no activity in a 6-month period my debit-credit card was de-activated and unlinked from my checking & savings accounts. !!!AYFKM!!! WRONG! I immediately withdrew all my money and CLOSED MY ACCOUNTS. Oh, mind you the expiration-date on my debit-credit card isn't due for almost 2-years from now.

This bank has been SO good to me ever since i was old enough to open my first account. The one time…read morei moved out of the area and changed banks(BIG regret) they even helped me get everything situated to come back! The perfect balance of trusted professionalism and a comforting friendliness that leaves you feeling like you are talking to your neighbor or friends. As a person who usually dreads customer aervice calls, I must admit that calling MSB is painless and a pleasant experience, knowing my banking is in safe, trusted hands.

I needed to deposit cash locally so I opened an account with this bank online. They locked me out…read moreof my account without telling me the account number or letting me set a password. Their phone customer service rep did help with that. Next I took my debit card to deposit the cash at their atm at this location. I could not. Only deposit checks. I went back when the branch opened. When I walked in I saw 4 women and 1 man working there. I wasn't greeted but grunted at. I filled out my deposit slip and went over to the counter where 3 of the women were working but no one wanted to make eye contact with me. Finally one women looked at me and told me to wait. Okay. Finally I did get another women to come help but she was not nice. I don't understand why not a single person in there could smile at me, say "good morning" or at the VERY least, say thank your or have a nice day. I'm a small business owner. You don't treat your customers like a problem.

If you make a deposit into your account at TD Bank, be prepared for them to put a "hold" on the…read moredeposit for several days, even if you've deposited from the same source many times before. It's their way of earning extra interest on your funds while they are not accessible to you. That's how this bank operates.

I am extremely disappointed with the TD Bank branch in Ashland, MA. Last week, I went in to deposit…read morea check that had both my name and my wife's name. To avoid any issues, I brought my wife along so we could provide anything they needed immediately. The staff assured us everything was fine and nothing else was required. Seven days later, I get a call saying they now need additional documentation from my wife to release the funds. This is beyond frustrating and completely unacceptable. If they had informed us upfront, this could have been resolved in minutes. Instead, they held our money for a week because they don't understand their own basic procedures. This is not just poor service--it's incompetence. Banking is supposed to be about trust, clarity, and professionalism. TD Bank failed on all counts. If you value your time and peace of mind, think twice before banking here.

If I could give a rating of '0' I would! I had a truly abysmal experience that occurred at the…read moreAshland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan in order to consolidate our credit cards. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a 'done deal.' He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was 'nothing he could do.' So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep's mistake? If this is the product he is responsible for selling, shouldn't he be aware of this 'rule'? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep's error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it's acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank's part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.

If I could give 0 stars I would…read more For three years I had a mortgage with Cambridge Trust and had zero issues. Suddenly something as simple as finding the address to use for my mortgage insurance takes 8 calls each giving conflicting information. Eastern Bank is a TERRIBLE company with painfully mediocre support that does not care about its customers. STAY FAR AWAY.

Apparently Eastern Bank doesn't want Cambridge Trust Business customers…read more I had a long term Business and Personal Banking relationship with Cambridge Trust. i was disappointed to learn of the bank being acquired by Eastern but kept an open mind. Tomorrow it will be two weeks since the systems integration happened and we cannot access our business accounts. This is after hours and hours of my accountant's and my time working for first with our assigned Eastern Bank IT person. When that didn't work I went to our local branch. The woman from Eastern there was helpful and also gave me the phone number and name of person to contact if it didn't work. It didn't work and our accountant spent 40 minutes on hold to be told she had the wrong number and they hung up on her! This is atrocious. A message to one of their C suite executives has gone unanswered. We will be moving our banking relationships elsewhere since this is not bad but unacceptable.

What a disappointment I switched banks from one citizens bank to another only to find out this…read morebranch has less incompetent people but less people working in general citizens Bank corporate replaced all of the staff at my branch with new less smart people so I transferred to a different branch only to find out the same thing citizens Bank has gone downhill it looks like it's finally time to switch to a different branch unfortunately. I have been with citizens Bank for 23 years now but it looks like it's time good luck with any of your issues as they will never get resolved unless you are OK with sitting on the phone for A minimum of one hour

From the first time I came into this bank I felt a welcoming, friendly vibe. The two employees who…read moreI have interacted with the most, Matthew and Joe, are really great to work with, patiently explaining aspects of banking that were way over my head. They are polite, smiling and always willing to answer my questions and help me navigate my finances better. Most importantly they execute their jobs with integrity, I NEVER feel like I'm being pushed into opening a different type of account or any pressure for that matter. Highly recommend!!!

I am writing the same review for all the offices for Hanscom Credit Union…read more It's impossible to call them and speak with anyone as wait times are over half an hour before it rings, and rings and rings. No one answers. Bring your business elsewhere.

Lol I can't believe how dumb I was to take out a car loan through this credit union! Turns out its…read moredamn near impossible to access your online account. On top on that these jerks don't accept debit card payments, or monthly bank account withdrawals. The only way you can pay off your loan is by sending in a check every month like a god damn 90 year old.