Are you on Medicare? Are you in need of a standard eye exam so you can get new glasses? Did youR…read moreInsurance company list them as approved for eye test and state what your co-pay would be for the exam? Well, patient beware, you might find the billing practices of these folks to be devious. Let me explain. To start, I will comment on the good. Very modern facility, modern equipment and the medical staff are polite and friendly. If you are in need of Ophthalmology services, this is probably a good facility to work with but I couldn't verify since I was there for a simple eye test. However if your in need of a simple eye exam by a Optometrist and you're on a medicare program BEWARE, YOU MOST LIKELY WILL BE OVERCHARGE! To start, you will find the receptionist has an attitude. Not friendly, physicaly out of shape, no smiles, no room for discussion if you have a concern. It's her way or the highway. You ask to see a manager or some authority, you out of luck, it stops with her. There are not managers or directors for either of the facilities. It's the receptionist...period. So I need an eye test so I can get a new eyeglass prescription. My insurance listed this office as a approved provider and states a co-pay ($15.00 in my case). However this is an Ophthalmology facility and eventhough I am seeing an Optometrist for a standard eye text, they code this as a "Specialist" visit. I note that I'm not seeing a specialist (Ophthalmologist) but a Optometrists. Doesn't matter. She tells me I can go elseware if I don't like it. It's years end, I need to use the benefit ASAP or lose it so I decide to go through with the exam, pay the specialist co-pay ($45.00 in my case) and have my insurance get them to correct to overcharge. Now while I'm waiting for insurance to follow up, I then get an invoice from these guys stating I owe an additional $35.00. Why, because unlike other optometrist offices, these guys pull out components of the exam and bill them as separate services. So my standard eye exam from this office became an higher fee exam ($45.00) plus a $35.00 charge for "a Refraction for the routine exam". So what was described in my insurance plan as a $15.00 co-pay has become an $80.00 expense. I've had four other eye exams provided under medicare, all of them fully inclusive of the services and requiring a $15.00 co-pay. I changed my insurance company this year and my past eye doctor was not in network. No problem, I simply go with who the new office the insurance allows. In this case, BAD DECISION! Based on my experience I am of the opinion these folks are knowingly abusing the system with their billing practices. I suspect most folks don't want to deal with fighting this so they accept the abuse and pay the additional fees. So let me do you a favor...be warned. IF YOU PLAN TO DEAL WITH THESE FOLKS, DON'T RELY ON WHAT YOU PLAN STATES YOU WILL BE RESPONSIBLE FOR, YOU BEST GET VERIFICATION OF WHAT THEY WILL BILL YOU BEFORE YOU MAKE AN APPOINTMENT.

This was my first time here and it was great!! The receptionist was great and very happy and…read morecourteous. The first woman who did the preliminary testing of my vision was very professional and pleasant. I saw the gorgeous, Dr. Meghan Kelleman and she was awesome. She took her time and explained things to me thoroughly. She was very good at making sure I was comfortable during the eye testing and she also has a great sense of humor lol. These are all some of the things I look for personally, that make me want to come back to the same medical professionals. Loved it! *The office is very clean and easy to navigate through. *If you want to see Dr. Kelleman, she usually only has afternoon appointments available.

I underwent LASIK surgery with Dr. Peter Shriver at Middlesex Eye Physicians in April 2026 and it…read morewas the awesome! I can see even better than I could with contacts. I felt comfortable and safe throughout the procedure. Dr. Shriver and his team were incredibly professional and compassionate. I would highly recommend Dr. Shriver to anyone considering LASIK surgery.

Since my husband has had reasonably good experiences here, I made an appointment. I arrived early…read moreand they gave me a tablet to sign waivers. The first one was an authorization to keep a card on file so they can charge any balances automatically up to $1500. I told the receptionist that I would not be doing this since I have been a victim of identity theft. The tablet will not let you decline without logging out so she spoke to a supervisor and they said they would not see me without the authorization to keep a card on file, so I left. When I asked her why my husband didn't need to authorize automatic charges to a card when he had an appointment six days ago, I was told the policy went into effect two days ago. I called two other local eye doctor offices and neither of them keep patient's cards on file so I made an appointment with one of them instead.

Absolutely amazing!(( Great staff awesome doctor, wish I could give home 6 stars. In and out…read morequickly. Very happy with them.

Had a great experience getting new glasses and picking them out. The employee in…read more the eyeglasses center was very nice and helpful.

I was looking for an eye doctor who takes VSP, and this company was recommended by a friend. It was…read moreeasy to make an appointment, and the appointment went well. After the appointment, Lida helped me find a pair of glasses that were a good fit for me and knew all about the VSP benefits available to me.

Very customer focused. They spend time with you and make sure you're satisfied. I'm definitely…read moregoing back. Very friendly staff and excellent customer service.

Dr Nick #1!!! Well, I need an additional 70 characters..... so is his wonderful and pleasant staff!read more

The staff are very rude and disrespectful. I have a service dog and they refused me Service because…read moreof my Service animal and the staff was very rude to me. I have a disability and they refused me treatment to fix my glasses that I paid over $1000 for with my insurance and I was sitting there and was talking to my husband on the phone and the receptionist started yelling at me and being rude to me and I told her I wasn't talking to her. I was talking my husband on the phone and it was very rude of her to be yelling at me when I'm on the phone with my husband. Everyone in that office was rude. I have a disability and that's why I have a service dog and they refused and treated me very very badly. I am 65 years old with a disability and this is how they treated me.

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

Wonderful staff. Everyone is very friendly and helpful. Dr. Murphy was recommended for cataract…read moresurgery which I haven't had yet -- I will keep you posted on that. Dr. Salierno did my eye exam and he was wonderful. Dee did the measurements and scheduling of my surgeries and was very pleasant and helpful. I highly recommend this practice for your eye care needs.

Emoni and Jessica - the absolute most unprofessional receptionists I have ever encountered. Both…read morelaughed and scoffed at me over the phone because I asked for the office to fill out a distance verification form for MTM med cab services - like I have for each of my Dr offices - Jessica actually laughed at me, accused me of trying to make her feel stupid, told me that "I didn't have a fantastic tone" and then hung up on me... this practice allows these two "receptionists" to "self manage"... they literally refused to provide the practices email for the MTM Director's assistant to email them the form directly... unbelievable!

I really loved this place. I was able to change my appointment day of due to weather. They also…read morementioned that if I needed to cancel because of the weather I wouldn't have to pay the cancelation fee which was nice. When I arrived the front desk ladies were so kind and patient! Getting ahold of my insurer took a little longer than expected and they were really great about communicating with me. The exam went well and was pretty fast. Any questions I had were answered and made easy to understand. I would definitely recommend!

I've been a patient here for over 30 yrs, always great service and always made time during any kind…read moreof eye issue that was deemed urgent. Dr Richardson is awesome and very thorough, he did all the research for me when I needed surgery to make sure everything went went and even took care of me post opt. Can't say enough. My kids still go there hoping to make it a 3rd generation with them.