Since my husband has had reasonably good experiences here, I made an appointment. I arrived early…read moreand they gave me a tablet to sign waivers. The first one was an authorization to keep a card on file so they can charge any balances automatically up to $1500. I told the receptionist that I would not be doing this since I have been a victim of identity theft. The tablet will not let you decline without logging out so she spoke to a supervisor and they said they would not see me without the authorization to keep a card on file, so I left. When I asked her why my husband didn't need to authorize automatic charges to a card when he had an appointment six days ago, I was told the policy went into effect two days ago. I called two other local eye doctor offices and neither of them keep patient's cards on file so I made an appointment with one of them instead.

I drove 50 miles each way to supposedly see an Opthomoligest, (100 miles round trip) for an…read moreemergent white out and lack of vision in my right eye which is not enabling me to drive. Four (4) hours and $20.00 in Gasoline wasted they wanted to waste even more of my time for one of their Optometrists to examine my eyes and tell me how bad they are, ....... which I already know. Can you say Gratuitous? What a complete wast of my time and their time, as well. I told them that I was not going to make another appointment for a month or for several months out. Been there, done that, ....... Too many times. Now, I either go blind, crack up me and my 2023 new Ford truck when I'm driving and a bucket of white paint is suddenly thrown across my windshield and I am "whited out" which no one seems to care about me dying because I have had a bunch of inept, incompetent Physicians where ever and when ever I go to any of them. Or, I can spend the remainder of my natural life searching throughout the country for a competent, real Opthomologist so that I am able to have this much needed surgery on my right eye. Good luck. Because you are going to need it. William Parks (860) 639-6699 bparks1578@aol.com

Are you on Medicare? Are you in need of a standard eye exam so you can get new glasses? Did youR…read moreInsurance company list them as approved for eye test and state what your co-pay would be for the exam? Well, patient beware, you might find the billing practices of these folks to be devious. Let me explain. To start, I will comment on the good. Very modern facility, modern equipment and the medical staff are polite and friendly. If you are in need of Ophthalmology services, this is probably a good facility to work with but I couldn't verify since I was there for a simple eye test. However if your in need of a simple eye exam by a Optometrist and you're on a medicare program BEWARE, YOU MOST LIKELY WILL BE OVERCHARGE! To start, you will find the receptionist has an attitude. Not friendly, physicaly out of shape, no smiles, no room for discussion if you have a concern. It's her way or the highway. You ask to see a manager or some authority, you out of luck, it stops with her. There are not managers or directors for either of the facilities. It's the receptionist...period. So I need an eye test so I can get a new eyeglass prescription. My insurance listed this office as a approved provider and states a co-pay ($15.00 in my case). However this is an Ophthalmology facility and eventhough I am seeing an Optometrist for a standard eye text, they code this as a "Specialist" visit. I note that I'm not seeing a specialist (Ophthalmologist) but a Optometrists. Doesn't matter. She tells me I can go elseware if I don't like it. It's years end, I need to use the benefit ASAP or lose it so I decide to go through with the exam, pay the specialist co-pay ($45.00 in my case) and have my insurance get them to correct to overcharge. Now while I'm waiting for insurance to follow up, I then get an invoice from these guys stating I owe an additional $35.00. Why, because unlike other optometrist offices, these guys pull out components of the exam and bill them as separate services. So my standard eye exam from this office became an higher fee exam ($45.00) plus a $35.00 charge for "a Refraction for the routine exam". So what was described in my insurance plan as a $15.00 co-pay has become an $80.00 expense. I've had four other eye exams provided under medicare, all of them fully inclusive of the services and requiring a $15.00 co-pay. I changed my insurance company this year and my past eye doctor was not in network. No problem, I simply go with who the new office the insurance allows. In this case, BAD DECISION! Based on my experience I am of the opinion these folks are knowingly abusing the system with their billing practices. I suspect most folks don't want to deal with fighting this so they accept the abuse and pay the additional fees. So let me do you a favor...be warned. IF YOU PLAN TO DEAL WITH THESE FOLKS, DON'T RELY ON WHAT YOU PLAN STATES YOU WILL BE RESPONSIBLE FOR, YOU BEST GET VERIFICATION OF WHAT THEY WILL BILL YOU BEFORE YOU MAKE AN APPOINTMENT.

This was my first time here and it was great!! The receptionist was great and very happy and…read morecourteous. The first woman who did the preliminary testing of my vision was very professional and pleasant. I saw the gorgeous, Dr. Meghan Kelleman and she was awesome. She took her time and explained things to me thoroughly. She was very good at making sure I was comfortable during the eye testing and she also has a great sense of humor lol. These are all some of the things I look for personally, that make me want to come back to the same medical professionals. Loved it! *The office is very clean and easy to navigate through. *If you want to see Dr. Kelleman, she usually only has afternoon appointments available.

Never saw Shriver, never will. A retiree on a fixed income, I was really sick in bed and missed a…read moredesperately needed consultation appointment for cataracts. The very next day texts and emails started piling up saying I owed $50. Nobody ever called to see if I was hospitalized or had died. I wrote a letter to explain and to ask that the $50 charge be canceled since I was unable to call to cancel. But they need the money. I had heard stories about Shriver and his office but really needed the surgery. But now I can add that he apparently really needs money from any source, even a poor retiree who had the misfortune of getting sick at the wrong him. Now that's money grubbing. I'll cut back on food and pay him what I can when I can. I wish he were more compassionate. I don't think I want him doing surgery on my eyes while he's counting my pennies.

I had a Lasik procedure done here on memorial weekend a few days ago. Dr Shriver was very helpful…read morewith several meetings prior to the surgery to check my vision & eligibility. Surgery was successful, quick, and then the recovery was short as well. A few hours of pain after the surgery which was expected & they provide a lot of information on the post op care. I just came in for my follow up 5 days later and Dr Shriver said my flaps have healed great & I am seeing better than expected. Since it was Memorial Day weekend, my follow up appointment was a bit later than they usually are supposed to be, but Dr Shriver was very attentive and called/texted me during the long weekend to check on me. He has amazing patient care & I look forward to my 3 month follow up!

Emoni and Jessica - the absolute most unprofessional receptionists I have ever encountered. Both…read morelaughed and scoffed at me over the phone because I asked for the office to fill out a distance verification form for MTM med cab services - like I have for each of my Dr offices - Jessica actually laughed at me, accused me of trying to make her feel stupid, told me that "I didn't have a fantastic tone" and then hung up on me... this practice allows these two "receptionists" to "self manage"... they literally refused to provide the practices email for the MTM Director's assistant to email them the form directly... unbelievable!

I have only had 1 appointment. I am very happy that my daughter recommended this practice. I have…read morea procedure in a couple days- I will have a better idea of their quality then.

I started with this practice when I was a child. I left,…read morebecause of a move. When I moved to Middletown about 11 years ago, I started up with the practice again. The doctors and nurses are very competent. The office staff is friendly and attentive. They have assisted me with diabetes management, diagnosis of myomas, and my pregnancy. I continue to go to this practice, my husband joined, and now my son is also a patient. This is a great office for families with young children.