Great little dive shop in Marathon. Wendy was super helpful with local diving and snorkeling…read more Picked up some fins and snorkels. Great prices. Did not have time to go diving, but will surely go through them next time I am in the Keyes!

I booked with Tilden's in September after seeing all the great reviews. What I didn't realize until…read morewe were already on the water is that this is essentially DIY diving. The boat is beautiful and the equipment is solid, but once you hit the water you're on your own. My situation turned dangerous fast. My rental mask (I'd left mine at home) wasn't sealing. I stayed on the surface too long trying to fix it and finally decided to swim back to the boat. It was over 400 yards away, the tide was pushing hard against me, and there was a moment where I genuinely didn't know if I could make it back. I could see both guides on the boat watching, but neither moved to help. When I finally reached the boat, I was yelled at to remove my fins while waves were crashing against the ladder. I had to climb back up, fully fatigued, in full scuba gear after fighting the current. Once I got on board, exhausted and barely able to move, one of the guides geared up and immediately jumped back in to continue the dive with the other client who had been assigned as my buddy. I was flabbergasted. Why would they help him and not me? After the trip I called the manager to try to understand why no one assisted me in the water. My call was never returned. I've been on many dive charters and have never experienced such a lack of in-water supervision or concern for diver safety. If you are expecting guided diving or any kind of help after you leave the boat, be aware that this is not that.

We dove with captain Curtis today along with Maddie his deck hand and Allyssa the dive master. All…read morethe crew were excellent and we had a great time! Alyssa was a great guide, very patient with the group of new divers and accommodating to us more experienced ones. The scuba equipment we rented was very nice, our wet suits were still stretchy and newer. and I was very happy that their regulators were quality and I could take as deep a breath as needed. They also had integrated weights which a lot of dive shops do not. The Captain and dive master worked together to find an alternative dive spot when our first stop had low visibility, which they did. We had two nice dives at Delra and a better one at sombrero reef. Highly recommend Captain cooks and their crew!

I had the pleasure of going on an afternoon dive on Friday the 24th with Curtis, Ian and Connor. I…read moreonce again can say it was an outstanding experience. They were knowledgeable ,professional and great personalities. I can be very secure that it does not matter which of three locations I choose to use the service will be of equal quality. Thanks Greg

Looking for a One of a Kind Experience? With Animal Encounters, Feedings, Habitat Views, Teaching…read moreSessions of Under-the-Sea Creatures, and Sights you Might Never be able to See In-Person on Land~ This Spot in Marathon Really gives an In-Life Personal Experience for All Ages of Us Humans! When you Arrive, Parking is Free and the Establishment is Welcoming! Once you Walk-Up you are Warmly Greeting and Asked if you have ever been before! The Menu Explains Everything you Can, Want, or Dream to Do! Take a Minute to Explore & Decide what you want! After that, the Gift Shop is right behind you! Keep Walking and you are Submerged Into this Amazing Aquarium Encounter~ What do you want to See? Do you want to Learn? They have In-Water Encounters and Land Encounters as well as Guided Tours & Hourly Observations! ~What can you Feed~ ::Stingrays ::Tortoises ::Tarpon ::Snappers ::Lobsters ::Barracuda ::Alligator ::Fresh Water Turtles They have a Cafe OnSite Called the Eagle Ray Cafe with Full Menu Lunch / Beverages of Assortment Plus Beer|Wine! The Coral Reef Tank is Such a Sight to See! You see more than a Lovable Magical SeaLife Sight that could be Watched for Hours! The Biggest Part of Our Experience was Feeding the SeaLife!! They give you a ClipCard after Purchase and it gives you Multiple Feedings! The Quality, the Staff, the EXPERIENCE is One of a Kind! Something to Encounter! A Place to Be and Earthly Bond to Life~

Great and clean facility. Helpful and friendly guides. Enjoyed seeing the manatees, turtles,…read moretortoises sharks etc. Stingrays are in tanks and you can feed them.

This review is for their shop: TERRIBLE customer service…read more My 14 year old bought souvenir, leather bracelets which began to unravel after one day's wear. We returned to ask for an exchange or a refund, happy to accept either. The poor clerk called the manager and then had the unpleasant job of explaining to me that the store doesn't offer either, although nothing in posted in regards to this bizarre store policy. Really? Don't buy anything there, don't let your children buy anything. Stay away.

Horrible customer service. Who gives permission to somebody to fish only to get harnessed by 3…read moreemployees after he showed up at the appropriate time. DO NOT DO BUSINESS WITH THEM !!!

Took open water dive cert here and had a blast. Every staff member I interacted with was kind,…read morehelpful, passionate, and safety-conscious. I do wish they were better about inspecting their rental equipment. My OWD class saw a few non-safety-critical equipment issues like a mildly leaky BCD and torn wetsuits.

I have been going to the Florida Keys to go diving for over 10 years now and I have to say I have…read moreconverted from Rainbow reef to Islamorada Dive Center because the service is much friendlier, more accommodating, and the communication is so easy and straightforward. Keira is a pleasure to book with and work with to plan dive trips and she goes out of her way to make sure everyone has a pleasurable dive experience. Captain Jason is very safety forward and makes sure everyone gets on and off the boat securely. He is also so fun and always a pleasure to be on his boat. The instructors we dove with, KA, Tomos and Sonia were super patient and understanding of our different levels of experience. When we wanted to branch out and try new things like lobstering, they were very accommodating, and everyone was willing to work with us to be successful. I love that unlike at places in Key Largo such as Rainbow reef you can actually lobster and Spearfish with Islamorada, but they actually make sure you do it in a safe and responsible way which I really appreciate. I will definitely look forward to diving with this team again!

Our group dived with Max, who was a consummate professional. Isabella (Izzy) was GREAT! And the…read morerest of the cast and crew were very good at their jobs. It is silly to limit shallow dives to 40 minutes. I actually overheard one of the crew say, "turn and burn; we've got money to make!" Well, if you're working for tips you might not want to say that out loud in front of a boatful of customers.

First of all I would like to talk about Isaiah. He was great with our large group and he was great…read morewith taking pictures for us. The boat ride was calm and the snorkeling was fun and educational.

The Rainbow Reef Dive Center was such a great experience! My fiance and I are Open Water Divers and…read morewe wanted to dive the Florida Keys on May 2024. We booked the morning and afternoon dive (total of 4 dives/sites) and we enjoyed the experience. The boat and dive guides were very friendly. We checked in then we got our rental gears. Before we left the dock, the dive guides were able to help us set up our gear (we are beginner divers and, sometimes, you just need to double check if your gear is correctly set up). We went to the Eagle Raw Alley, JJ's Cave, Minnow's Cave, and Christ of the Abyss. We saw a lot of creatures like lobster, hammer head shark, nurse shark, different fishes, stingray, crab, Christ of the Abyss, parrot fish, and tube sponge. Highly recommend this location for your next dive!

Horrible customer service!…read more My husband and I walked I into the shop 3 times and ended up walking out 3 times disappointed with the customer service. The staff, behind the counter, was extermely unhelpful and we both got the feeling they just wanted us to leave the shop so they don't have to deal with another tourist. We are both experienced divers, just asking to book a dive, but ultimately we decided we would rather give our money to another dive shop in the area that made us feel welcome. I strongly suggest looking for a different dive shop.

Great diving center in Key Largo. We come every year and they do not disappoint. Everyone from the…read morestaff to the captain run an excellent operation. Scheduled dives run as planned, everything is ready to go with no delays. The dive shop has the latest gear and took a specialty course last year and it was great. Thanks again Key Largo staff, we will see you next year.

My friend and I have been coming from Las Vegas for the last two years now and have done over 14…read moredives with them in two years, You could not ask for a more friendly, interactive group of people, the front office help smiling friendly and knowledgeable, Larry the boat captain, outstanding knows how to pick good sites and runs a clean well maintained ship, max and Ryan very good guides underwater. And to the newest member of the crew sage wonderful bubbly attitude, friendly and willing to help can tell she will only make this dive shop better than it already is. Thanks again can't wait to see you guys next year

We had two certified divers and two who needed the beginning course. Kenny and Joe were our…read moreinstructors. They were great with all of us, especially me-a bit of a scaredy cat. He never made me feel like I couldn't do it. He just keep encouraging me until I was successful. The afternoon of the dive Cal and Tracy joined Kenny. All three were very helpful and competent. It was a great experience. Highly recommend using this company. They love what they do and make you feel confident and safe.

DO NOT TRUST THEM TO REFUND YOUR MONEY!…read more We had to cancel our trip due to an illness. Joe said it was no problem and he'd process our refund in the next week or so. After many messages and weeks later, it was pretty clear they had no intent on refunding our almost $700. In the end I filed a dispute with our credit card company, where he claimed we received the services and I was basically lying. I provided phone messages he left with our office, phone records proving our timeline, day/time stamped text messages, and Yelp reviews showing he'd done the same thing to other people. In the end won the dispute, but I've seen on here that some weren't so fortunate. Don't believe them when they tell you they'll refund your money, even if they're cancelling on you. Don't pre-pay for this trip. I will never recommend such a shady business to anyone. Just shameful.