I've been going to Midas in Palatine for a while now, and they have consistently been great. As a single mom, it's really important for me to find a place I can trust, and this team has always been honest, respectful, and reliable. Sal, the manager, has been especially great to work with. He takes the time to explain everything clearly and makes sure I fully understand what's going on without ever feeling pressured. They truly make me feel like they actually care about me--not just my car. Their pricing has always been the best I've found--no upselling, no surprises, just fair and transparent. After I was in an accident, I brought my SUV in because another mechanic kept missing issues. The Midas team helped me identify what needed to be checked, told me exactly what to have the other mechanic look at, and even took pictures so I had everything documented. That level of honesty and attention to detail really stood out. It's not easy to find an auto shop you can genuinely trust, but this one has earned my business. Highly recommend. read more

I had an issue putting my rear license plate on my vehicle. Tried doing it myself but it was too hard. I called around the Palatine area and went to Duke of Oil. They barely even looked at it and said they would charge me to do the work. They said the old screw needed to be cut off. Left that place and came to Midas and met Sal. He immediately started working on removing the old rusted out screw of my vehicle. It's a very hard job to get the screw out and to put a new one in. But after 15 min (WITHOUT CUTTING THE SCREW) , Sal, Chuy and their team at Midas were able to get the old screw out and put two new screws and my license plate on. To make things even better, they didn't even charge me. I barely post reviews but when a business goes above and beyond to provide exceptional service, I want to give them a shout out. Sal, Chuy and the team at Midas were amazing and I highly recommend them! I will be coming back tor sure. To everyone in Palatine, come here and avoid the other businesses that won't even bother to provide good customer service read more

Demitrius was absolutely PHENOMENAL!!! I have now dealt with him on 3 separate occasions and each time he has outdone himself. Midas should be proud and thankful to have him. read more

Fast taillight replacement with in and out service. Friendly guys who get the job done!

I guess they're okay. Just beware they operate like you'd think these chain repair shops operate you're going to go in there for a service and they'll sell you on this "free inspection" then they're going to try to upsell you on various jobs and make it sound like your cars going to fall apart. I took my truck here when the catalytic converters were stolen off of it and they tried to sell me on a tire alignment and wiper blades on top of the 4 grand I had to already pay for the new converters and exhaust piping which I declined. So be prepare to say "NO" when you come here. read more

I went there May 4 to have my brakes looked at . They said I needed both front and bake brakes . I asked how could that be the front brakes were fixed last year . They said according to car fax it didn't say they were replaced. They informed me whoever keyed it in entered it wrong into the system . Pulling out my paper work they replaced them in oct of 2023 . 7 months the brakes go bad . Ok in the system I have to names nickname and legal . The vins the car and the last name is the same . Watch out they try to charge you for something that you don't need or the did a bad job to begin with. read more

I've tried this place several times for both oil changes and service work over the years. It always feels like I'm run through the ringer and end up getting scammed and over charged. We finally left them and started going somewhere else in town about a year ago. And lone behold, some work Midas only 1 year ago is already needing to be redone. Called about a warranty, and of course we've barely missed it - not by miles driven (we barely use this car), only by the "just over a year" mark. So they won't pay for it. Glad we wasted $400 on them and are already having to get this redone. I should also clarify that this service in particular should never have to be redone in basically the life of the car. So yeah, not sure anyone should trust the quality of their work. read more

I went here a couple of years ago for an oil change and a slow leaking tire. I felt more comfortable picking a full service place due the tire. After the oil change I was informed that my rim needed to be replaced to fix the tire. The tire last for a couple of months before it needs to be refilled. I didn't feel replacing a rim on an old car we rarely use. Move forward to this week I am needing the car a bit more so I turned into tire discount. They had the car for less than 30 minutes and found a screw in the tire and fixed it. My low rating of your business is that I asked you to help me with the tire during the oil change. Another professional organization found the problem immediately when they looked under the car. Same thing your company did.... Extremely frustrating as I paid more for the oil change to have someone i thought was full service. read more

Brought my car in for a tire rotation on 07/03/2024. The service was prompt as it always is when I bring my cars in for any service. The value was exceptional. The Midas team at this Palatine location are always helpful especially Ali. Will not hesitate to come back again read more

The manager and crew of this Midas shop are first-rate in every way. They took care of my tire problem quickly and courteously. Everything was fixed correctly and I was out the door in way less time than expected. These folks are professionals and you can't go wrong coming here. read more

I had my wheels aligned at a Midas shop near Chicago 5 months ago and was provided a 6-month warranty, which, according to the receipt is supposed to be honored at any Midas shop nationwide. When my steering began to feel a bit skewed, I took my vehicle to Midas in Palatine, explained the issue to the rep, showed him my receipt and he booked me for an alignment check under warranty. When I arrived the following week, I was met by the owner/manager and he immediately gave me the "Fifth Degree" as to the problem and where I had the car serviced originally. I showed him my receipt for the work and pointed out the fine print at the bottom where it explicitly states that warranty service can be performed at any Midas dealer. He refused to honor this policy, claiming that each Midas shop has its own warranty and after telephoning the Midas shop who did the work, told me I would have to take my car back there. Two wasted trips and a lot of aggravation. Avoid Midas Palatine if you can. read more

The team has helped me out with all my auto maintenance from installing new tires, alignments and oil changes. Courteous workers and they do great work. read more

***LADIES BEWARE!!! DISHONEST, SCARE SELLING PRACTICES AND THEY WILL TAKE ADVANTAGE OF YOU*** I'm a 34 y/o and brought my 2012 civic in for them to change the oil. Granted, I was a little overdue and it did smell like burning oil but she's an older car with 180,000 miles so that doesn't surprise me. There was no massive leak or anything, no puddle on my driveway and she drove fine. I LOVE my car. I decided to wait for the repairs and I told Paul that I was going to grab a bite and come back. My phone happened to die while I walked over to Starbucks so when I returned about a half hour later, Paul was distressed and told me he tried to reach me. He left me a frantic voicemail stating my oil was leaking all over their shop and legally he wasn't supposed to finish as it was a liability but couldn't get ahold of me so he finished it. He explained that I had an oil leak, and a bad one. He advised me it was time to get rid of the car and quoted me $6,100 worth of repairs as my belts, hoses, transmission fluid, struts, brakes, suspension, wiper blades and all 4 "absolutely bald" tires needed to be replaced. He made me fear driving the car from everything they said was wrong with it. Driving the car home, it pulled off the Midas parking lot just fine. Half way down 53, about 6 miles away, a loud rattling started and I thought a belt snapped or something. It got worse the faster I went so I pulled onto the shoulder and popped my hood to find nothing wrong. I know my way around a car so I looked under the car to find the heat shield had been torn on one side and the bolt securing it had fallen out. I got the car to my parents house which was around the corner and parked it on the street until I could get someone to look at it. I was terrified to drive it. I checked the oil to see if it was leaking and in fact the dip stick was completely dry. There was no oil in there. So I put a couple quarts in and drove it to my family's guy. He quoted me $750 for a gasket to be replaced under the car. The dipstick wasn't reading the oil so he had to drain it as it was overfilled. He fixed it and I drove it home just fine. I saved the quote of services and brought it to my mechanic. He told me they absolutely tried to swindle me for $5500. Shame on you Paul. Shame on you Midas. When I went to oreilly auto Parts to purchase the oil, the cashier asked where I went and when I said Midas, he scoffed and said no wonder. He proceeded to share a nightmare story with me as well. Try doing some honest work instead of trying to take advantage of a woman. read more

10/10 service. Chill environment. Would highly recommend this location, and they get it done on the quicks.

dishonest liars scammers will make things up and lie just for buisness. they quoted my son 1,500 for straughts brakes pads and rotors and i just came from toyora dealership and paid 300 out the door they confirmed it was just rotors needed. this place is slow so there making things up to get buisness and they also work off commission so it makes sense but is wrong unprofessional liars do not do buisness with them. they will overcharge and make stuff up . tried to overcharge me 1,200 dollars ... trash explain to manage les or wes he tells me im full of shit and a liar haha isnt this a company? how are they conducting buisness like this read more

I came in here because I need an oil change and one of the tires to be filled with air. They told me it would take close to 2 hours so I said fine just an oil change I only need an oil change when do you guys have an open spot so I can come in wait for a little bit and beyond my way the gentleman said the oil change process takes a little over an hour. Are you kidding me? I can change the oil in spark plugs and filter in less than 45 minutes! No thanks. read more

Great Service!! They fixed my muffler and my car sounds great!

Came for a basic oil change and of course they got the job done. My biggest complaint was being talked to in a very condescending manner, almost as if i was stupid and knew nothing about my car. He kept trying to sell me different services and was trying to scare me about what would happen when I refused. Please don't talk to your customers in a condescending manner and don't try to scare them into buying more services. Definitely will not be returning to this location read more

If they are telling you that you need service and it doesn't seem like there is an issue, get a second opinion!! I was in here a couple of months ago for an oil change and they asked if they could check my brakes, mind you, I had no issues. I gave them permission to check them and they told me they needed to be replaced. I advised that I would have my uncle do the repair since he is a mechanic and I would see him over the holiday. Well I didn't get a chance for him to look at them, my car was stopping fine, so I continued on. Since I needed new tires so I went to firestone for them to replace the tires as well as do the oil change and check the brakes. The brakes were at 5/6. Brakes don't need replacing until it is 2/3. I am unbelievably disgusted with this place. Never again!!!! Don't get caught up in their scams. read more

Twice, separate occasions, I had to go home to bring back my paperwork to get this Midas to honor its warranty and estimate . Com nines with Monkey business with the final charges, this place is best avoided. I will never return. read more

I brought my car in for an oil change and I kept finding couple of drops on the ground so I took it back. Paul was a perfect gentleman and the person who took care of my carReset the button for oil cleaned it up under the hood added washer fluid and filled my tires hooker ass for better service thank you Midas in Palatine on Dundee Road read more

I've been in twice in the last 6 months to get my brakes fixed. $2000 breaks are still not working properly!

Friendly, knowledgeable, and fast-service! They fixed my windshield wipers and filled the air in my tires - better end to a very cold day read more

Came here in hair late on a Saturday you got some minor work done and they couldn't have been more accommodating and helpful. Wasn't charged an arm and a leg and was very happy with the kind helpful service Id definitely come back read more

I would like to take a moment and thanks these people. I needed tire pressure and have no clue how to do by myself. I know, I know it is easy and mostly everyone does by gas station, but I was so overwhelmed with all the tutorials made me worried, if I can't do right. I called and asked if they can help and with positive voice and nice attitude they helped me without any charge. I believe little things make big difference in everyday life... Thank you! Kindness is contagious... read more

Went in for an oil change and had a great experience. They found a problem with my brakes and actually took me to the car to show me and explain the issue. I don't know anything about cars and it was nice how they treated me. Got a quote that was fair when I checked online, and was out in an hour. Thanks a lot Wes! read more

Paul and Wes are the guys to go too when having any type of issues with your car. They're honest and fair, they're not trying to rip you off or try and sell you things that you don't need. I've been going to this location for years with both cars and have had nothing but great customer service with them. I highly recommend either one of these guys to help you out at this location. read more

I've never had a problem here... Been bringing my cars here for at least 10 years... Prices are cheaper than dealerships, but a little higher than small, independent shops - good luck finding a good, reliable independent shop though! read more

Despite the employees creeping me out in their demeanor, they were friendly enough and (since I don't know anything about cars) they seemed to do a good job. The price is comparable to others in the area. I will say, this place is incredibly clean. There are loads of magazines and tvs to entertain you. And the added benefit of free coffee or water is a nice touch. When I don't have time to go to my dealership, I always find myself going here. I'll be back. read more

I recently went here to get my car examined because my low tire light was on. I had filled my tires two times in the two weeks before going to Midas and the one tire was at 22 the first time I filled it, when it's supposed to be at 35, so I knew something was wrong. They drove it around the lot once, said the tire light wasn't on, and sent me on my way after 5 mins. I went straight to Toyota afterwards to have them take a look and, as I thought, there was a nail in my tire! If the people at Midas had actually examined my tires at all they would have seen that no problem. Needless to say I will not be going back to Midas. read more

Took my car in for new breaks & had my 50,000 mile service done here. I got my car back with busted calipers that were out of place, a heat cap under my hood was left off, and my transmission started acting up. They were pleasant when I took it back for new calipers that they did cover. However, when I picked up my car my drivers side door was knocked out of alignment. Sure enough took it back & they fixed that. Then my transmission failed. Thankfully my car is covered under warranty. I reckon you don't take your car here. read more

After a horrible experience with the NTB next door I came over desperate at about 5pm on a Thursday evening. I needed an oil change and I wanted them to add a little air to one of my tires as the low pressure sensor had gone off. I was greeted within 2 minutes of coming in the door and the assistant manager told me he could squeeze me in. It took maybe 25 minutes for them to do the entire job and he even accepted a competitors coupon. After having such an excellent experience here I have made this my go-to shop for all minor services. I've been back one other time for an oil change and so long as you make an appointment they get you in and out fairly quickly. They made a horrible experience at NTB turn into an excellent one. Thank you very much for all the help and the excellent service read more

Have been coming here for years. Wes does a great job, never an issue and will be back for more work and oil changes.

Update on a previous review, Not only is this shop dishonest and do not follow up with customers. The manager Wes, had the audacity to call my place of work and speak to MY manager and ask me to remove my review off of Yelp! Absolutely absurd and unprofessional. If management is willing to go to such lengths to try to hide their shady business, imagine what they're doing to your cars. Please service elsewhere! read more

Absolutely love this place! They always call me after any service on my car to see if I was satisfied and I am! The people working in the office are great at what they do! For those whom have had bad experiences check your own attitude when going into a place cause if you treat people well they will treat you the same way! It's nice to know I can go into a place and trust them to do the work the right way! Thanks Midas! read more

Never had a problem here - always very courteous, professional and timely. I highly recommend taking your vehicle here for your services!

I am older person and been not aware about Yelp before. Technology is moving forward. I had bad experience with this place two years ago. They been said they will change the breaks for $250, when I pick up my car the breaks was the same but they been staying that they put new one. They lies to me, so that's why I want to put 1 start for this desperate location! read more

Update on my review. I was promised by Ben, the owner they would refund the money for the diagnostic services. They didn't check my brakes and one of the calipers was locked up. They also did not fix the original issue I brought it in there for. More broken promises and empty words. Midas as a whole should be avoided. Dishonest and they do not follow through on their word, not to mention the hack job they did on my vehicle. DO NOT GO TO THIS MIDAS UNDER ANY CIRCUMSTANCE!!!!!!! Or any Midas for that matter. HEY DIRTBAGS, I'M STILL WAITING FOR MY REFUND!!!!! Three calls to BEN OLIVER, district manager. No return phone call. Now I am certain he is dodging the issue. I hope Midas corporate sees this and takes some sort of action. Completely unacceptable. Ben agreed to refund the diagnostic services and has failed to meet his promise. Now he is avoiding making a simple phone call. What a LIAR!!!!!!!! read more

Went to this location and had my brakes done. I asked them to check the car over since I was planning a trip. Was told of other repairs needed. A few days later I brought my car back for an oil change that always comes with a 19 or something check list. Again vehicle checked. A couple days later I brought my car in to have alternator and AC belts replaced, this was on the initial list of things needed to be done. The next day I went on my trip. After arriving at my location a few hours away, my car would not restart after I shut it off, my car alarm started going off and wouldn't shut off. Opened hood and one of the clamps on my battery was half off. Tried to tighten bolt back on, but was stripped and would not tighten. Took to Auto Zone and they helped me with a temporary fix with a shim. Thankfully it worked. They also said that Midas most likely broke it when disconnecting the battery when replacing the belts. This is what I thought also. Upon coming home, I stopped at Midas and they refused to take blame for the stripped clamp, saying they never disconnected the battery. This is not the norm by the research I have done since. He offered to fix it...for a feeAfter spending close to a thousand dollars in less than 2 weeks, with a future tune up and radiator/ transmission flush I had hoped they would repair the clamp. But no! They decided that I didn't matter, nor my future business. So as far as Customer Service and Satisfaction goes, sadly a big fail. I'm sure the mechanic working on my car did not do this intentionally, he may not of even realized it broke. After writing the main office, all I was offered was an oil change...why does this make sense??? read more

I've been using this Midas for all my general auto repairs for years and am quite satisfied. If I need something simple checked (coolant levels, tire pressure, etc) they don't fabricate additional repairs or charge me crazy fees. It's tough to find a reliable auto shop. I think I've found one. read more