This pains me to write because this place could easily be a 5 star experience. However, the sticker…read morethey put on your windshield says to change your oil at 3,000 miles or 3 months even for synthetic oil, which is not recommended that frequently anywhere else. When I questioned them about it, I felt like I got the runaround and never received a straight answer. I was told their system forces them to print 3,000 miles. It is 2026...update your systems then.

I felt like I was driving into a Le Mans pit crew. It was so fun. Danny deserves all the credit…read morebecause he was so sweet and helpful! 1000% give these boys your service. He fixed my glove box which would fall open like someone's jaw dropping. I waited 8 hrs at Rochester Subaru, I was in and out in like 8 mins here. The boys are serving Le Mans pit crew!!!

This is an outstanding Jiffy Lube - they can do almost anything and they do it well and quickly…read more The employees are personable and will explain everything before and after service. I have never had a bad experience at this location on 41st St NW. Today the passenger side headlight was out on my ancient Nissan, and I read online what a pain it is to replace, some people saying it could take up to 45 minutes. They did it in about two minutes! - compliments to the manager for hiring such a great crew!

I understand jiffy lube will try to up sell a person on almost everything, lights, filters etc. So…read moreit didn't surprise me that they found that two brake lights were out. They told me it would cost $16.99 per bulb plus labor. I said OK and then remembered all my lights on the vehicle were just checked less than 3 months ago. I went outside and watched them work on the vehicle and noticed all the lights working as they should. I asked a technician to show me what lights were out and needed to be changed. He couldn't. If I wouldn't have checked for myself, they would have charged me for work that wasn't needed. I will never go back or ever recommend anyone to go there. You can't trust them.

If I could give them 0 stars, it most definitely would be a 0 start review. I took my car in for an…read moreoil change on 11/12. For weeks after, I was smelling burning oil. I took my vehicle to a local mechanic, and he said the cap wasn't thread correctly, so oil had been spewing out onto my engine, thus causing the burning smell. After finding this out, I took my car back to Valvoline to explain what happened. They said they would 'look on their cameras' to see what happened. Two days later (on a Friday) I got a call and they said they reviewed the cameras and the cap was put on tight, and they were taking 0 responsibility. After stressing that nobody had touched the car after the oil change, they said they would bring it the manager, and he would call me Monday. I didn't receive a follow up call until Saturday, and it was from an assistant manager. They said the manager reviewed the footage and isn't taking any responsibility. I argued on the phone for quite some time, before being told they weren't going to do anything and it was final. I asked to speak to the manager, and they said the manager wasn't there and he had tried calling me on Monday. I never received a phone call or voicemail from the Manager. I spoke with a dealership about getting my engine cleaned and they said it will cost around $200, assuming it only takes them an hour. I paid $130 for the oil change. As I see it, I'm essentially out $330 because of a mistake they won't own up to. After reading other reviews on here, it's clear that this establishment never takes ownership for their mistakes. There is another instant oil change place that opened up across the street from them (Take 5 Instant Oil Change). You would think with direct competition now, they would care for their customers more. If you value your money, time, and vehicle, go somewhere else for an oil change.

My wife took our car there and got full synthetic and they sucked the old oil out which the dealer…read moresaid is not good. They also put sticker on window to change it in 3000 miles and never did the complete 18 point check but still charged over $100. I wouldn't get my lawn mower oil changed there and won't go back!!!

The people were very nice and welcoming! Something went wrong with my oil change cap but even when…read morethey couldn't help me they recommended me somewhere else which I honestly appreciated and will come back now that they will be able to unscrew it

Screwed over a friend's daughter when she went in for a simple oil change. Would definitely NOT…read morerecommend going here.

Highly recommend this business for your auto servicing. Prompt, efficient, friendly, cost…read moreeffective. One of the best customer experiences I've had in Rochester!

As a female who knows absolutely nothing about cars, I felt so well taken care of. I brought my car…read moreinto them thinking I had a much larger expensive issue and it turned out to be a small and less expensive issue. This is by far the best auto service I've received and am grateful for their hard and honest work!

It's a great feeling to know your vehicle is so well taken care of! They are a 5 plus star…read morebusiness for quality and value of service. Hats off to a great team of people!! Thank you!

Service team was nice and professional. everything was done in a timely manner. I use them for all…read moremy car care needs

I had a great experience at this Firestone location. I came in to get 4 new tires and a balancing…read more The process was very straightforward--the day prior I checked the Firestone website if they had the specific tires matching my car in stock, then I scheduled an appointment, and then the center was ready to get to work when I arrived. I really appreciated the timeliness since I have experienced other tire centers where the work may not start for another 30min-1hr after showing up for your appointment. The work was also completed on time, and there was no pushiness for other services. Overall really great value for getting all 4 tires done! The location is near a large strip mall with many restaurants to kill the time. There is also a small waiting area with tables in the location. I really enjoyed my visit and definitely recommend coming here!

I went in for a new set of tires. They offered me some options, put the tires on. It took a while…read morefor them to get the tires mounted and balanced, however the ride is great and so very quiet. I wasn't really impressed that the gal called me "sunshine", and didn't refer to me by my name which was on the paperwork she was holding. I personally think calling people by weird names like that is degrading however, I'm very happy with the outcome of the tires on my car.

Good year Auto service is great! They're always honest, effective and very reasonably priced! AND,…read morethey're good folks...

My car broke down literally in their parking lot. Not only were they able to get to it quickly…read more(right before Christmas to boot), but the piece tag was fair and they were all very friendly. I will definitely be going there in the future for my maintenance needs!

Check and double your purchase. Bought a vehicle from these guys, and it's the last on from them…read more The list milage was off by 2000+ miles list price was never adjusted. Car was used as employee transport and they smoked. As a dealership why would you allow that? Didn't get a chance to thank them for the cracked rim, or leaky exhaust. Or they straight up lied about even the cabin air filter being changed, it was caked with debris, oh and the broken sway bar is a plus. Don't recommend this dealer.

Terrible. Save your money. Jim the salesman sold a faulty vehicle, pressured buyer into bringing it…read moreback to service dept where engine light was reset and "nothing was found". Vehicle has now been deemed unsafe to drive. Horrible experience.

Much like like another reviewer, I tend to do my own maintenance. I had a couple of items that I…read moreneeded their help with as well as an alignment after that work was done. Customer Service was great, I had a short timeframe to get the work done, and they were able to work me in the same day. Bonus, the price was very reasonable and did not try to upsell me. Thank you

Travis and staff are great. They are honest and trustworthy. It's hard to get in right away but…read morethat's because so many people realize how good they are.