Sent this email back on March 20, 2006. I sure hope this creep isn't still there or still working in any profession that requires integrity. Never did receive a response from Midas. --- On Friday, March 17th I brought my '02 Camaro into this Midas. I was having issues with my brakes. I left my car at the shop for approximately three hours. Jeremy Dye (the Shop Manager) called me at around 4pm and explained the problems that were found with my vehicle. One of the issues he mentioned was a torn front brake caliper boot. I requested he leave the car the way it was so that I can see exactly what he was talking about. I took my brother (who knows significantly more about auto repair than I do) along with me to the shop. Jeremy showed us the other problems, but apparently forgot about the brake caliper (which I was being charged upwards of $200 for) until we took it upon ourselves to examine it closer. The boot was freshly torn (over an inch lengthwise) and Jeremy had no idea how it happened! There was no dirt or brake dust in the tear. Furthermore, my brother found a piece of the boot in the hollowed out area of the caliper! Jeremy had no explanation at all, and kept insisting it was due to "really hot temperatures." He even went as far as showing me holes in a caliper boot from another vehicle, which didn't even compare to the gaping tear in the boot on my car! There is no doubt in my mind that this Midas shop damaged my caliper boot, whether accidental or deliberate, then lied to me about it. I have considered notifying the Better Business Bureau about this location. Either way, I feel it necessary to convey how your company operates and is represented in the Lake Forest community. read more

Took twice as long to finish the work as quoted. Left rear tire on angle. I found it and they had to jack car up and reseat it. If I didn't notice it, I would have driven and ruined the whole wheel area. One man runs whole shop of seven bays plus takes care of customers when they check in and out. It is ridiculous. Stay away. read more

As an update to the previous review, this place is under new ownership and they are horrible ! They broke the temperature sensor and didn't tell me about it so I ended having to take my car in for head gasket repairs and a water pump repair, these guys have NO IDEA what they are doing. They never even fixed the leak that they were supposed to, just a complete rip off... Go to Foothill Auto Repair and see Glenn if you want experienced and honest mechanics :) I posted a current review of the work done by Foothill. read more

I just had my factory tires replaced by these guys, and my rims were in great shape. They did a quick job so I am grateful of that, but I would have been happier waiting longer if they would have taken better care of my rims. After the job was done, all four rims show a significant amount of damage and scratches. Around the circumference as well as the spokes. They gave the car back to me with dirt all over the rims so I didn't notice until I cleaned my rims a couple weeks later, otherwise I definitely would have brought this up with the shop manager. read more

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Absolutely love this place!! Art and Hevin are FANTASTIC and always so helpful. I only bring my car to them because of how great their service is! Thank you Art and Hevin!! read more

Great staff at the Lake Forest location. Great location too. Lots of places to get food while waiting. It's the little things that count. I'll be back for sure! read more

These people are complete rip offs and scam artists. I have paid them twice to fix my brakes in the past year and I just took my car back YET again and they said it would be $678.00. The guy in the front office was SO RUDE to me, and kept saying how unsafe my car was and kept saying things to try and scare me into paying these outrageous prices. I have since taken my car to a HONEST mechanic (Jays Auto Repair in San Clemente, Ca - HIGHLY RECCOMENDED) who did not rip me off. I feel these people take advantage of women especially... they think we are stupid enough to fall for thier scare tactics. I hope no one ever goes here..l. support the small business instead! read more

Good customer service but the techs aren't very seasoned. I had a tricky alignment and they didn't know how perform it or even know that you could. Took it over to American Tire Depot and I was in and out in 1 hour. Green across the board. read more

Beware. I took my truck in for an oil change and they did not change the filter. My husband had marked the filter to make sure it was changed and his initials were still there. This is the third time this has happened. He showed the Manager, he apologized and offered to change it again and use synthetic oil. I will not be doing business with them again. read more

Hands down the best auto repair shop I have been to. I drive an older car. Kenneth and crew always deliver as promised. (Yes, the manager there and I have the same name. No we are not the same person). They go the extra mile every time I have gone there. I highly recommend them. Can't beat the oil change price, it was $19.99 for my car. Thanks. read more

Thank you Sean and Dan. The brake light on my '10 MINI Cooper S came on, so I called MIDAS Lake Forest to schedule a free brake inspection. I had previously had my front brakes/rotors/sensors replaced several months ago. I saved a small fortune as compared to Crevier MINI service departments. 4 months later the front brakes have continued to perform admirably. Once at the shop, they checked the rears and even though my rotors wear worn down with a very high lip which I might have been able to have dangerously kept, they suggested I replace them but DID NOT coercively try to upsell me. I knew I needed new rear rotors. They even threw in a free inspection of the vehicle once complete and happened to discover the same issues I already knew about such as a bad fog light and old oil which I knew needed to be changed. I will be bringing the MINI back for both these repairs. For the rear brakes I was in and out in the proposed 90 mins. Very impressive. They test drove MINI and so far, I can feel the improvement in braking. I have taken my '05 Benz s55 AMG here to have brakes, oil change, and fuel filter replaced and my '10 Dodge Challenger for oil changes. Truly, this is a great shop to take your car to and you can trust these guys. The negative reviewers may have unreasonable demands and expectations. Cars need service. It sucks I know. It is expensive, but this shop is more than fair and reasonable and I have had only genuinely positive comments to post. I am thankful that their is a trustworthy repair shop that can fit most of my routine maintenance vehicle needs. Britt read more

Went in for an oil change, they said come back Monday?!? Either understaffed or incompetent or both. Won't be returning, ever.

I went here and Al helped me. Him and his guys were the best!!! I have now been back to them twice now. He is always really honest and upfront with me about what is going on with my car. They have affordable pricing and are always willing to help. I called and they had me in and out within a couple of hours. Definitely will be back here for any further car troubles. read more

They did a great job fixing my brothers 2010 Honda Civic. Thank you Midas for your hard work. read more

I love this location. They are very informative, helpful, and they care about the customer's needs. The customer service is unbeatable, they listen to you and help you with pricing. They don't beat around the bush, they'll tell you what is needed to be done and give you accurate prices. Will always be a returning customer. read more

For the last 3 years these guys have worked on my wife's car. Basically oil changes, tire rotations, and brakes. With the occasional filter change. Bottom line? They schedule me at MY convenience. They do what they say at the price they quote. And the don't try and sell me things I don't need. No complaints from me. read more

Really happy with the service! Got my oil change for the first time and they gave me some quotes on some things I needed. Nothing crazy but I found this place to be super helpful and very friendly. Not sure about the other reviews but I have no issues here and will be back for sure. read more

This shop destroyed my car. Now because of them, I need almost $1000 in repairs, to fix something that they destroyed. And they refuse fix it. They broke it, and expect me to pay them to fix their own mistake. Please check out all the other negative reviews here and avoid this place. Very unethical, dishonest people. read more

A big thumbs-up to the guys at this Midas location- service was quick and they took the time to explain everything to me. Never felt any up-selling. Good honest service. Courteous and professional. Will definitely come back and this will be my go-to spot for anything car-related moving forward. read more

I went in for a break job on Saturday. I've been coming here for 10 years with previous cars and since the GM dealer across the street went out of business about 2 years ago I've been coming here again. Gotta say that the first couple of times I came in for an oil change I was surprised at how the service had declined. One Saturday morning several months ago, I had an appointment at 7:30am. By 9 I left because no one showed up! I got my oil changed at the adjacent Econo Lube, which was a mistake. They did not put the oil pan bolt back in properly or forgot to use a gasket. Oil leaked all over my driveway and everywhere else I went I am sure. I decided to give Midas one last chance with my last oil change. I was pleasantly surprised to find out that new people were running the place. They were professional and service oriented. I told them what happened before. They were apologetic and explained that the owners understood that changes needed to be made and that the store was getting a bad reputation. Anyway, my oil change was done quickly correctly and the guy running the store took me out to the garage to show me the condition of my brakes. We agreed that I needed new brakes soon. Back to Saturday. When I arrived just before 7:30am, the front door was already open. Eric the manager acknowledged me by name. I guess he saw the car I was driving. He was friendly and knowledgeable. The brake job took about as long as he said it would and so far the brakes seem to be working great. I am pleased to see they are getting their act back together! A good mechanic you can trust is hard to find. read more

I moved out here from the East Coast and I had heard horror stories about the mechanics out here. I'm so happy I came here because they have been nothing but awesome. Super honest and not at all out to make a buck, the choice was always up to me about what to do with my car and I never felt pressured. :) Very happy. read more

Best service around. Honest, friendly and helpful. I highly recommend Kenneth and this Midas location. I saved almost $1,000 over a quote from a shop near my home. I will be back! read more

I recently brought in my vehicle to Midas and had a fantastic experience! They were able to fit me in on short notice and have me back on the road within a day. Kenneth specifically went out of his way to get parts that weren't readily available which was greatly appreciated. We will be returning to this location! Brendon read more

The last few visits have been very disappointing with this Midas branch. I went to this locatiin for the last few years when I moved into the area, but no longer. I took my car in for a check engine light issue back in August 2017. I spent over $300 and one week later, the light was back on again! A few months later more complications occurred and I took my car in again and they gave me recommendations that amounted to nearly $1000! I decided to shop around. I took it to another Midas and low and behold there was simply a rip in hose that needed to be replaced for $180. That was over a month ago.. no more check engine light or problems. Some Midas locations are competent and honest, but not the Lake Forest one. They need to clean up their act. read more

My car was making wired noises, so I took it here. I hardly waited for 5 minutes and during that time different people assured me five times that someone will be with me soon. Then one guy came to take a look at my car, asked me to wait and offered coffee. In 10 minutes he came back and said some fuel levels were low so he topped it off and come back if I see problem again and NO CHARGE! Apparently that was the problem and haven't seen it again. The staff here was very friendly and seemed honest and upfront. I am not going anywhere else for any of my auto care needs from now on. read more

Really happy with the service I received from Kenneth the new manager. Very professional and helped me get new back break pads and turned my rotors. They were honest, extremely helpful, and the customer service was good. read more

Poor customer service. Admittedly I called this location in error, thinking I was calling the Tustin location. However, the customer service was less than what I have come to expect from Midas. The store manager answered the phone and I asked for an appointment for an oil change. He didn't want to give me one. I asked how long it would take if I came in, "one and a half to two hours", he said. I said, "What! It only takes about half an hour or so in the past." I even offered to be the first one there at 7:30 when he said they opened and still he said at least one and a half hours. REALLY?! Then he said, "We're not Jiffy Lube." Then he said something that made me realize I had dialed the wrong Midas shop and ended the conversation. I called the shop in Tustin and the manager said sure, 11AM. I told him my experience with Lake Forest and he was surprised and said he'd have my oil change done in about 40 minutes while I wait, the usual time. I always have a great experience at that location. read more

store manager Art Soria, is a very respectful and professional great service , fast and reasonable pricing ,... very clean and welcoming location .... impressed in my first visit , A+++++++ read more

Leonard, Manager and a mechanic helping from Costa Mesa store when out of their way to find the noise coming from under my car. The problem was a loose heat shield. It was fixed within 15 minutes. They were courtesy and friendly. read more

My husband took our accord in for a routine oil change on Saturday - was informed the oil plug needed to be replaced and as far as payment he said not to worry it was "taken care of". That night I noticed a large puddle of oil in the garage just after he pulled out to run errands. Store wasn't open til Monday. Took the car in the following Monday morning and waited far too long. While in the waiting room I noticed the man working the desk took multiple calls on his personal cell phone and at times stopped what he was doing to watch what was on the TV in the waiting room. As a customer I couldn't be more frustrated witnessing how lackadaisical he was in customer service and getting things accomplished in a timely manner. After about 45minutes I was taken to my car and shown that the oil plug just needed to be tighten more. (Really, 45mins for that quick fix?!) I then waited 30 more minutes for my car to be pulled out and keys given back! I asked if he had any paperwork for me and he said "no, but you will need to pay for the oil plug we replaced on Saturday." ... to which I responded, "I'm sorry but I thought that was all taken care of then... I'm not paying for something that was done in the past. If it needed to be paid for you should have had it taken care of in the bill from Saturday." We went back and forth a bit, stating that if it was done correctly on Saturday I wouldn't even be here for him to now tell me to pay. Ultimately I did not pay, and after being there for over 1 hr & 15minutes, simply, for my oil plug to be tightened, I was furious! We have been servicing multiple cars here at this location for almost 4 years, but the last couple of visits after what seemed to be some management/staff changes we will be taking our business elsewhere. The decline in professionalism and customer service is unbearable! read more

Midas - Oil leak in our garage - Tires Near Me - Lake Forest, California

I want to thank the young guy who helped me with my headlight on my 99 Ford Expedition! I bought over the bulb and he installed it for me for FREE! People like that are rare to find in this day and age! It restored my faith in the human spirit! If there were more stars on Yelp, I would give it! Thank you very much! read more

The best customer service I've ever had at an auto shop. Art was so helpful and friendly. He explained everything in detail and gave a great price. Definitely be going here for all my automotive needs from now on. read more

I brought my car here without an appointment because I had a slow leak in my tire. Marcos and his team were very accommodating and saw me immediately. They were able to repair the leak and had me on my way! Fast, friendly, and professional service. read more

My name is Bryan Grosman. I am the new store manager here at Midas of Lake Forest. The facility has recently changed ownership an some MAJOR CHANGES have been made. The store has been completely revamped and reorganized, most of the staff has been updated. I come here with almost 25 years experience in the aftermarket automotive industry, and my philosophy is simple....NO GIMMICKS, NO TRICKS, PURE HONEST CUSTOMER SERVICE. The warranties on brake and suspension parts (shocks and struts) are the BEST IN THE INDUSTRY! Lifetime warranty on parts, NATIONWIDE! As far as for the recent reviews with negative information shared, I invite those customers who have had a bad experience at this shop to call me personally at 949-855-1218. I am here Monday through Saturday, 8am to 6pm. I WILL MAKE IT RIGHT! My job is to turn things around here, and I intend to do so. For those of you that have had GOOD experiences here, you will continue to have GREAT experiences here. Give us a try, you will be glad you did. read more

We just moved to calif and we would highly recommend this midas to anyone who appreciates honesty and great customer service. They were very sensitive to my situation of being ripped off at another automotive place which never fixed the problem. MIdas spent well over three hours diagnosing and never charged me to find the issues with my car where the other two places didnt know what it is but guessed at the problem. We are very pleased with the excellent service we got and would definitely recommend this place to anyone who appreciates honesty and customer satisfaction which is hard to come by today. Lori read more

I been coming here for past couple years for my first car ever. After being ripped off at two other places it was really hard to trust any auto shops. It started out with an oil change service and ended up getting any service I need in my '99 Camry. The owner Brian is always helpful and from what I've seen, been honest with me. He even got me a great deal on lifetime oil changes as I have spent a good amount of money here for my car. I'm sure I already got my money's worth of oil changes but I still have more life on my car so I think I got a screaming deal. :). I'm pretty anal and like my car to drive perfect even though its an old car. Every time I go in for an oil change now, I pay $0 but they still do their routine thorough inspection and keep me updated in what is going on with my car. Brian has never been aggressive about me getting something fixed and always tries to give me payment options if its something that I need but don't have money for. If I say I don't wanna do it that day, they don't push for it which I like. I have heard so many stories from people about how the mechanics will intentionally break something or mess with the car to make more money off you but this has never happened to me here!! My boyfriend comes here to from time to time and we have both been very satisfied! read more

I just had my oil changed and a free tire rotation and brake inspection all was good and Dan was great.All the work was done on my lunch break will be back for sure read more

I really appreciate the honesty of Midas I've been coming here with my truck for the last 10 years and they have always steered me in the right direction . They have only done what my truck has needed and nothing more. For being such a good customer they've always hook me up with coupons for discounts and treat me with respect and get the work done in a timely manner. Thank you Midas for making my life that much easier. Timothy Martinez read more

Kenneth, the store manager, was so helpful and nice in getting me in and out the door. Thanks again!

Marco is awesome!! Very honest, helpful and sincere! I would highly recommend taking my car here!