Service was quick, friendly with courtesy. I was a walk-in and they were able to fit me in to their current work flow.

Mark was absolutely wonderful with his attention to detail, communication, and friendly demeanor. The interior of the waiting room is very clean and it smelled very nice. I was extremely satisfied with the service both on my vehicle and the customer service that I received. I will definitely be returning to this location for future vehicle needs. read more

ZERO stars. They mail out 50% off coupons to lure people in so that they can sell you unnecessary services and items while simultaneously messing up your car. Which then results in you spending more money and time to go elsewhere to correct all the mistakes they caused in order to get your car to work properly again. 50% off for an oil change came out to be about $80. That's WITH the 'coupon'. Usually, the cost of my oil change is about $100 elsewhere. Yep, they will first drastically inflate their price, then apply the pseudo discount. I know. I'm a sucker. I was already there and figured I'll ignore this nonsense and just pay up out of convenience. I needed an oil change regardless, and just wanted it to be done. Big mistake. They already showed they were sketchy but I was too lazy to drive to another place. What happened next further confirmed their complete lack of integrity and honesty. One person tried selling me tires but clammed up immediately as soon as I told him I just replaced them 2 years ago. It's not like I'm driving around the country to wear them out that fast. But let's get to the technician. I see the name Johan Gutierrez on my invoice. I'm not sure if that's the technician that worked on my car or if that's the name of the person up front who typed up my invoice. The technician claimed my oil filter cap was cracked and couldn't be opened without him breaking. I would have to buy a new one (metal) for $80. He blamed the previous place that did the oil change for over tightening the cap. I declined. I didn't trust them and was going to get a second opinion from my mechanic ( they were not the ones who did my previous oil change). This was who I should have gone to in the first place. I thought they were closed that day that's why I didn't go to them and went to Big O Tires instead. That was my mistake. After the Big O Tires visit my car's alert system shows: Check engine oil Check oil filter Well, that's not good. I go see my mechanic. I tell him what happened and what the supposed issues were. They take my car back to assess. He comes back, appalled. Shaking his head but assures me my car is ok. * person placed the wrong size oil filter * Nothing was wrong with my oil filter cap * Didn't change the drain plug and the washer like how a reputable place would when doing an oil change-It doesn't cost them much to change it. It's just laziness and negligence. * He left the washer off completely! Causing oil to leak. Also, my tires were fine and did not need to be replaced. No surprise there. Neither my name or address are correct on the invoice despite me spelling everything out. They didn't even bother to reset my dash or replace the oil change reminder sticker on the windshield. read more

I normally get my wheels and tires balanced and rotated at the Aliso Viejo Big O' Tires location. They've always taken great care of me, been honest, and -- most importantly -- never scratched my aftermarket wheels. That's exactly why I've been loyal to Big O' Tires over their competitors. My setup isn't anything special (285/70/17), and all I ever need is a simple balance and rotation. Today, since the Lake Forest location is closer to home, I decided to give them a try after the old weight tapes fell off. I called and spoke with Mac, who told me to bring my car in and that the wait would be about 45 minutes. When I arrived, Mac told me the service would cost $120. I was surprised and asked why. He explained it was because they needed to use weight tapes -- something I'm very familiar with from working in the industry 26-27 years ago. Using weight tape is standard for certain wheels and not a justification for nearly doubling the price. I stepped outside and called the Aliso Viejo shop, who confirmed their price is $69. Armed with that information, I went back in and asked Mac why he was charging almost double. His response: "Why, what are the other shops charging?" When I told him, he said, "Fine, I'll do it for $69." At that point, I declined. If the first price you give me is an inflated one, that's a deal-breaker. I told him he was being dishonest, and I left. Good luck with that business model, Mac -- but you won't be upcharging me. I'll gladly stick with the honest team in Aliso Viejo. Corporate needs to know about this. read more

They were so friendly very fast and take care of me very good. I highly recommend them.

They just permanently damaged our one-year-old new car tire and they blamed us for the damage, saying that we tried to fix it before taking it in and damaged it which isn't true. They take no responsibility for their action. The manager was rude, speaking over my husband and raising his voice to intimidate him. They offered to sell us an overpriced new tire, then refused to take our credit card and were pushy about cash. We obviously didn't buy it from there. We went to another shops, and of course, they told us what we already knew, that they damaged our tire and were blaming us. We got the tire from the second shop for a lot cheaper. We're filing a Better Business Bureau complaint and reaching out to corporate for damaging our tire and not taking responsibility. I posted this experience on the Lake Forest Facebook group as well as Nextdoor and got all these responses. Take a good look at all the screenshots I posted. Management - feel free to respond to my review, as I see you responding only to positive reviews. read more

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Great Value on 4 replacement tires for my ACCORD!! Manager Lalo provided different options! read more

Big O Tires - BIG O TIRES - Tires Near Me - Lake Forest, California

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What a rip off this place is. They tried to charge me $39.00 each tire to mount and additional $5.00 each for disposal fee. No wonder the shop was empty. read more

Mark Burgess is the manager and was professional and concise with recommended maintenance. He reviewed the vehicles Carfax history and timeline for recommended fluid flushes etc. read more

Jose was very patient and explained what he felt needed to be done thoroughly! No BS upsells. I didn't have the time this visit due to other commitments but I'll definitely be back if I'm in the area. read more

Oil change tire rotation. Excellent. Acceptable price. It was Sunday so took a bit longer but worth it. Jose, Manager was good. I recommend this store better than........... Discount Tire Store in RSM. There were ten people in line. Half left as oil change was estimated about 4 hrs. DO NOT ever go to DTS in RSM. read more

Great service and super friendly staff! Helped me tremendously and even proceeded to get my car work done ahead of time!

Mark Burgess - Manager at this branches helped me out with a tire rotation. I had come in from another shop where I used to live and he honored the insurance service at this new place. Fast and easy service, straight to the point and nice recommendations on future services. Will definitely be coming back. Great value for my newest nearby tire shop. read more

I came in for an alignment issue and Mark Burgess the manager took very good care of me. Will be telling my friends and family to stop by for their services from now on. Thanks again Mark for taking good care of me. See you on the next visit. read more

Quick service. Will continue to do business with them. Quality work . Never a wait. Clea.n shop.

I'm not sure what I did in a previous life to deserve getting nails in my tires every 6-8 months, but I AM sure that I did the right thing getting my tires here. Friendly service and always willing to help me quickly when I'm in a bind...which I always am. read more

A few weeks ago one of my front tires of my car went flat, I had that tire replaced at a nearby Discount Tire but did not have a great experience dealing with them...lucky me I had another flat late last week and decided to go to this Big O to get a new one. My entire experience dealing with this Big O was a breeze, Mac helped me to place an order for the type of tire I needed and told me how much it would cost and let me say it was much more affordable than the tire I got from Discount Tire! I would definitely recommend this Big O if you're having any tire issues, I would also definitely recommend asking for Mac he was extremely friendly and very helpful! read more

Had a flat tire..they fixed it quickly and for free!!!! LALO was so helpful and kind to help me solve my problem!!!. We will coming back for sure. We had previously bought 2 tires and will again. They helped me with great skill and speed plus all done with a pleasant attitude and with a SMILE! read more

My tire pressure light kept coming on so I stopped in. Good thing, because one of them had a nail in it. Mac helped me and they serviced it completely free. I super appreciate the customer service! read more

BEWARE THEY ARE SCAMMERS! If I could give 0 or negative stars I would they have absolutely no integrity. My friend went here because her car was being strange and when they checked out her car they told her they needed to fix the suspension so they gave her an estimate and while they felt it was a lot for what they were fixing she agreed because she commutes to school everyday and need a car she can rely on not only did they end up over charging her and not giving a proper invoice or any documentation that is valid but they actually also didn't finish the job and let her drive away in a car with no bolt in the suspension and caused her car to be misalignment and as well as extremely dangerous to drive, she had to go to a whole different place to figure out what was even wrong with her car because when she told the mechanic that worked on her car they told her it was just loose bolts but in reality it was a whole bolt missing in an integral part of her car, she had to miss multiple days of school and get her car towed twice which ended up being way more money than you could imagine as well as the fact that they never one apologized or even took accountability all she asked for was a refund on the service since they didn't do it right and it ended up being way more than what she paid for and all she wanted was accountability and a refunded and they refused to give her the refund which they should do and they should consider themselves lucky she's isn't calling the better business bureau on this business because they are horrible!! Never come here you are better off doing the repairs yourself with no mechanical experience!! HORRIBLE SERVICE AND CUSTOMER SERVICE read more

lalo and jose did an awesome job I went in there for four new tires. Those guys gave me a great deal had me out the door in an hour and a half took the time to make sure I had the right size for the truck and very helpful and quick highly recommend this location. Very skilled group of individuals read more

Stopped in for a tire repair. Staff were great to work with. I'll definitely be back for other services.

Lalo helped me get the deals for my car, plus an oil change, highly recommend coming here for great customer service and great deals

Friendly staff. Terry was super helpful and got me in and out pretty fast. Thanks fellas!

Big O Tires Mechanics here in Lake Forest are so Nice, Professional and Excellent. Mac at the Front Desk makes sure your car care needs are Taken care of. Brakes, Tires, and other Services. Highly recommend. read more

Isaac and team came through again. I'm glad I got the tire warranty. Got a screw on the outside on the tire. Not repairable. No worries Isaac got me a new tire as. Like a pit crew had it installed and me back on the road in now time. Thanks so much. read more

An interesting visit to say the least but this was not okay. Oil hand print left on the inside roof... read more

Big O Tires - Oil hand print on roof - Tires Near Me - Lake Forest, California

Ok everyone, HERES THE BITTOM LINE!!! Your getting ripped off! I bought 2 new tires there, they made me pay in advance, immediately to get them shipped. When I checked Firstone the next day it was 300$ cheaper overall, for 2 tires. When I confirm the manager he caved immediately and took off half of the difference. BIG O RIPPED ME OFF, And reimbursed me half the difference when I called them on it. Go to Firestone because big o has actually been ripping my family off for years, don't let them suck you because its a convenient place. There scammers and shisters!!! They give you good service, and smiles as there RIPPING YOU OFF!!! read more

Great service! Got the tires rotated and was done quick! Will definitely recommend. Ty

First time here need to get my flat tire fixed and Terry take care of it and he was really professional and the best customer service I recommend this place for all you tires services with great prices read more

I came to Big O for an oil change and a brake check partially because of the coupon I received in the mail. Frankly I was a little disappointed because the service advisor recommended several expensive items such as new tires, brake drum work, and new struts, even though my car is good shape per his assessment. I did let them work on the rear brake as it is a safety concern. I told him I would go have lunch and be back in 2 hours as I have an appointment in the afternoon. I was assured the car would be ready when I come back. Well, it was not. I waited another hour before the work was completed. The worst part is I had to go back after I drove away because the check tire pressure warning came on after about 10 minutes and the vehicle information screen still shows it at 40%. The manager assured me all work were completely as they should, and all they had to do was to reset the computer. Frankly it does not give me the warm & fuzzy. So I probably will go somewhere else the next time. read more

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Clear in explanation good quality in service respectful friendly and positive in all the people i heard

Great work as always at a good price. Good people who know their stuff and give u good value over the dealer. We will be back!

I paid traction A section tires ， but they put trash Traction B tires on my car.Got scam again at this place.

Walked -in without an appointment for 4 new tires for my daughter's car. Lalo loans the rest of the staff were extremely friendly. He explained the charges to me, gave me a "buy 3 get 1 free" deal. The price was very fair. I added the tire protection plan for peace of mind on my daughter's car. The whole job was done in an hour and they test drove the car to be sure all was well. They also did a safety inspection on brakes and other systems. Very professional and experienced staff! I highly recommend this location! read more

Had TPMS light on for a while. Junior took care of it. Quick and easy. Waited 30 minutes and I was on my way. Friendly staff too.

I got 4 new tires and back breaks on my Audi A4 and Terry made it so easy and was so so helpful! He went above and beyond to help me and give me the best customer service. I will definitely be coming back and highly recommend for anyone looking for any of their car needs! read more

I've been a long time customer of the Lake Forest location, I purchased all my tires here, multiple cars, multiple years. Service was rock solid for many years, not so much recently. I recently visited the Lake Forest location to plug a small puncture. Tire was fixed no issues but Big O Lake Forest never checked the tire depth while they had my car!! I ultimately found the tire tread was at 2/32" and needed replaced so I ended up wasting time plugging a tire that really could have been replaced! I'm glad they fixed the tire but I really wish I'd known I needed new tires as I'd rather have spent my time on that. read more

I stopped by because 2 tires blew, I had no way to purchase brand new tires but Terry (best store manager!), Mac and the whole team walked me through an easy pay process which help me get back on the road and be safe to take my kids out for New Year's Eve! You guys are a life saver, thank you so so much !!! read more

Great place highly recommend!!! Lalo and the team professional and provided spectacular customer service!! Good value on the tires, balanced and aligned my car. Very satisfied customer read more