Like most people I dread taking my vehicle in for service of any kind. However I am pleasantly surprised by the service and price of the service that I have gotten on several occasions at this location. I have brought both my Jeep Wrangler in for a regular oil change, and F-150 Lariat for a complete tune up. Both times I felt the price and quality of the service to be fair. Charles is an absolute pleasure and he seems to genuinely take pride in his craft. I will be bringing all of my future vehicle needs to this location from now on. Great job Midas in Kennesaw! read more

Good service. The management worked with me to resolve issues I had with cross-threaded lugs.

DO NOT GO TO MIDAS. They replaced my catalytic converter in July of 2023. September 2024 I began having the same issues and took it back to have them look at it. They said the entire $900 catalytic converter needed to be replaced because it was clogged. A second shop told me that the fitting between the catalytic converter and the exhaust was not installed properly. So I'm now outside of warranty, on an expensive part that was installed incorrectly and if it is clogged, is directly because they did not do their job properly. read more

I've been going to this location for years until now. I was told by the manager the last time I was there that my next oil change is free since they screwed up with my tire rotation and balance. I go to claim my free oil change and I was told there is no free oil change and they don't see my lifetime FREE balance and rotation that I purchased when I bought tires from this SAME location! I no longer recommend this location and I will not return read more

The service manager at this location, Noel, demonstrated the most vile behavior and customer service I have ever witnessed. I brought my car here on Friday July 16th, 2022 to be serviced. Upon inspection, Noel found that there was an issue with my wheel bearing which needed to be replaced. Cost of the part= $147. Price for labor= $500. Diagnostics= $90. After all the extra pricing, the job came out to $900. I was desperate to have my car fixed this day. I agreed to the job. 3 hours later, I get a call that ANOTHER part has been broken, the knuckle which holds the wheel bearing had snapped off in the middle of the job. Noel told me that this part that had been damaged needed to be ordered and wouldn't be in until the following Monday. Due to me now being inconvenienced for the entire weekend and now needing a ride back home, I called my mother and two other members of my family to help resolve the now heightened issue. I no longer wanted to get my car serviced at the location since there now has been additional damage done to the car. Noel was patronizing, saying that I could not get my OWN car back and refused to do the additional labor (unless I paid) to put the wheel back on the car to have it towed to a different shop. I had to call the POLICE to even get my car back. After lots of back and forth, Noel finally agreed to lower the cost and service the car as originally intended. HOWEVER Noel's patronizing didn't stop there. Speaking over my mother and other women in the shop, talking down, and even THREATENING myself with comments such as "We don't call the police over here" and "I'm Jamaican, I don't play" You don't play about what Noel? I defended my mother, saying African Americans are also to be respected due to the frontier of civil rights held in this country. Noel replies by saying "AFRICAN AMERICANS ARE LAZY AND HAVE DONE NOTHING". He begins questioning what rights have AAs fought for, and even defends himself by saying "Kanye said it" I have never seen such ignorance on full display coming from a service coordinator of a business establishment. The high priced bill and confiscation of my car was one thing, and could be resolved civilly. BUT Xenophobic and misogynistic comments however, I can NOT stand beside. DO NOT HAVE YOUR CAR SERVICED HERE. You will be overcharged, and even worse, if African American, will be seen as "lazy" and "does nothing". Anyone who stands against xenophobia and misogyny should STEER CLEAR! read more

Midas - Car was damaged further from the initial job. - Tires Near Me - Kennesaw, Georgia

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Shoutout to Thomas and the team at Midas Town Center for helping my mom Danah with her tire. She was refused service by Firestone and they sent her to Midas. Little did they know there are 4 cars in our family and so Midas Town Center has a new family of customers. Hope you all like the Chick fil A!! read more

Midas - Tires Near Me - Kennesaw, Georgia

Nice people but absolutely will not be returning. Left my car windows open overnight. Tried to charge me $1,300 for an AC compressor I found online for $300 (not including labor). They did not quote me before initial diagnostics and work was done so I was left with a surprise $200 charge. The front associate is a very poor communicator and I almost had to beg for information about my car. read more

They got my part ordered and car fixed in under two hours . Great service, I'll be back for more. Thanks gentlemen :)

I have to say I didn't have a problem with customer service here but I will definitely find somewhere else to go from now on. After a almost $80 oil change, my car was returned back to me with dirty black finger prints all over the outside and inside of my car! Why am I paying so much to have to go to the car wash immediately after. Just doesn't make sense. Nice people but they don't care about cleanliness! So be aware! read more

My car was fixed barely cost an arm and a leg then they never even called me when it was ready

Great customer service and they make sure that you understand any issues or potential issues with your vehicle. They are very honest and not trying to make money off of you by suggesting unnecessary repairs. read more

They fit me in immediately & fixed my tire quickly! Cody helped my out & was very nice. Will be back!

I just recorded my terrible, vile, and rude experience with the manager at the Kennesaw, GA Midas location, Cody. I scheduled an appointment to have an oil change done on my Volkswagen Jetta. Upon arrival, he refused to service my car because it was European and had no oil in it. He did not inform of this when I spoke to him IN PERSON one day prior about my car and its condition. Also, you have to submit your vehicle information online prior to Midas confirming an appointment so Cody was aware that my vehicle was European beforehand. I came to this same location one day prior with my same European car but I misunderstood the appointment time schedule and had to come in the following day. I informed Cody that I would be back tomorrow and that there was no oil in my vehicle. He confirmed my appointment and never mentioned to me that this Midas location does not serve European cars with no oil. When I returned his solution was that I pay a higher price because my car was European. I asked Cody to show me online or in the company policy where this information is located so this confusion doesn't happen again. He refused to acknowledge my question and only repeated that it was his store and he has the right to refuse to service my car.. because it's his store. Cody stated that his behavior was the Midas policy. I would advise this store location to handle this Cody individual before matters are taken elsewhere and it's too late for Cody. Best regards. read more

Great business helped right away!! Recommend this place for sure. Walked in asked what I wanted gave me a quote I loved the price. And didn't have an appointment still took me the same day. read more

These guys were awesome! I was in and out the fixed my tire and axel in about 2 hours and were cheaper than the guys next door. They even drove me to work which I appreciated. Thanks! :) read more

The people at this location are very helpful. I am a 23 year old college student and I don't know much about cars ,but the gentlemen men here are super knowledgeable. They really helped me out when I had a air filter leak and needed immediate attention. If you ever need any type of repair I would highly recommend this location. read more

Bring your car here for whatever it needs. It'll be in good, capable hands. These guys are absolutely great. Professional, knowledgeable, and they squeezed me into their schedules as soon as they could despite being busy. They were straight-forward with what my car needed, what it would but didn't need right away, answered my questions in a way I could understand, and I seriously could hug all of them. Thank you so much for helping me out with my car. read more

Went here after leaving the dealership. I was a little uneasy as so many places just aren't trustworthy or try to rip you off but this place was the complete opposite. Good customer service, they tell you what you need and even what you truly dont need. They are also fairly priced. I will go here for now on read more

I had an awesome experience with Adam and then Charles. They were very professional and personable! They made sure I was fully informed of the what and why of my mechanical issues. They worked fast and efficient giving me reasonable prices. I will continue to use this location. This was by far my most pleasant experience with getting any repairs read more

They were awesome! My battery died and they put in a new one within an hour or less. They also helped me put in a light bulb for free that other mechanics in the area were trying to charge me for. The following day I went back to them for an oil change and they were quick and friendly! read more

William and his Team, to which Compliements are given, gave great service and attention to my brake job. Rear brake hub prove to be a little difficult to get off, but Due to William and his team persistant,this problem proved to be no match.Have no problem with giving these guys my Future business. Thanks Once again. read more

Not a great experience here. The manager I think is going through (small man syndrome). You will catch an attitude from him if you turn down his service recommendations. Felt really uncomfortable while waiting on my oil change. Will not be returning. read more

Adam and Allen were great in helping me with my decision on tire purchase/replacement and were very patient with me. And I walked away with a great deal. They took good care of me. Highly recommend. read more

Have been coming here for about 3yrs now since I purchased my first car, a 2001 Honda Accord. Adam is always great and gives genuine advice on what needs to be done on my car. He's honestly the sole reason I still drive up from Douglasville to Kennesaw to have my car serviced at this location. He knows how to build genuine connections with the people that come here which is a big deal. When he left I was heartbroken, but now that he's back I'll continue to come here. I hope this company realizes that its necessary to honor employees like him because his team will emulate that customer service standard as-well. They also offer awesome warranties for the parts so it definitely makes doing business with them the best option most times than not. read more

These guys are great! For the first time I felt comfortable at a car repair shop and felt like I wasn't being taken advantage of. They did a great job and went out of their way to make it a great experience. Brenda :) read more

Came here to get an oil change, they told me that my oil pan needed to be replaced. No big deal, I have a mechanic in North Georgia I take my car to for big repairs. I had them replace my front tires and a couple lights. I've been coming here for 5 years, and I've never had an issue until today. The front clerk seemed all over the place. As he went to close me out the pricing was way off, almost $450. I asked if that was right, and they tried to charge me for a couple of things that weren't even done. He fixed the price finally. My car had been finished for around 45 minutes, and I was patiently waiting for him to close me out because there was a couple people ahead of me. He asked if I had the keys, and I said no??? Then he said they were in car. The best part is my car was left on out front for the entire 45 minutes I was waiting. Needless to say I was upset with the entire visit. I will no longer be coming here. After checking my receipt they charged me an extra $20 for a hazard warranty which I never agreed to, and they charged me for 2 hi beam headlight replacements when I asked for only the one that was out to be replaced. Talk about a rip off. read more

STAY AWAY, ADAM is no longer there. Midas at 2730 Town Center, I went in for an oil change and was lead to believe that if I drove my car out of this shop, I could possibly lose my life. I attempted to take it but again made to believe that my life would be in danger. I truly didn't have money for this expense and I asked over and over again. All said and done $2000 dollars and they said it was a bargain. I sort out other car repairs because my car was absolutely fine as I told them over and over again. They showed me a little oil under my car and said that was the issue. All said and done, I reach out to several car repairs only to find out this issue was a norm and they normally clean it and move on. Not life-threatening as I was made to believe. I called Eric Passot, Midas corporate office and he agreed with them and refused to chargeback.. read more

The customer service I received from Adam was wonderful. He took his time and made sure everything on my car was inspected. And the prices was the best! I would definitely recommend this place... read more

Such awesome service! Went in for an oil change and found out I needed my breaks replaced as well. Each person that I spoke with went above and beyond to make my experience as fast and efficient as possible. I will definitely be back for any other service I need for my car and recommend it to anyone in the area. read more

This is the most remarkable auto service station I have ever been too. Everyone was friendly and the manager made sure I knew exactly what was wrong with my car (even took me in the garage and showed me exactly what was wrong with my car). I went to another place and they told me that I needed my transmission fluid changed which would have cost me about $100 and James assured me that if I were to change it then It would have messed up my car.I am extremely satisfied with my service and how helpful James and his staff are. Definitely found a secure auto spot and don't have to worry about being over charged or something going wrong with my car. 105% recommend to everyone and will refer everyone I know! read more

Frank the manager is a nice guy, he helped us save money. Not the fastest place around by far.

This Midas location was great! In and out within 45 mintues for an oil change and tire rotation. The manager was very nice and understanding, especially when I shared my less than happy experience with another Midas location. I'll continue to use the Town Center / Kennesaw location. Thanks!! read more

So I came here for a tire rotation and oil change. Big props to Ed. He gave me a great deal, and provided great customer service. These guys rock! I think I will be coming back more often. read more

This location is fabulous! We recently moved here from out of state and started having car trouble. We took the car in and Adam and his staff were so friendly, fair, and honest. They took the time to explain everything very clearly and didn't pressure me at all. They are very down to earth and answer questions you have. I feel that they truly have the best interest of the customer at heart. I'd recommend them to everyone! read more

Came here to get an oil change. Charles "sold" me on the high mileage oil change. Nobody was in there and there were about 4 techs, but it was still going to be 45 mins?? He comes back 5 mins later and says he'll only do a synthetic( bc that's what a 7 year old 4 cylinder accord calls for ????). I obviously told them to give me my keys back and find another sucker. If you just want a place to give you the oil change you request without trying to trick you or treat you like your stupid, this place is not for you. Now the place is really empty and they can go back to doing whatever they were doing before I got there. Pulling into express oil change now down the street, at least they do what I ask. read more

Your car will be in good hands at this location. I can schedule my oil change appointment and get in and get out very quickly. I had a nail in my tire that I didn't know about and they took the nail out and patched the tire without a charge. Very professional and knowledgeable. read more

I came in for an oil change with my 13 year old car. I knew it needed more than just oil. 2 new tires and an alignment. They had my tire sizes, a fair price and showed me other problems I should address soon. The best part was the speedy service. I've been there twice and they've always had me fixed up in an hour or two. Thank you guys! We will be back. read more

I had such an extremely great experience at this location. Mr William was so very helpful & knowledgeable about everything that i needed & was concerned about. I never felt like he was just seeking me things i needed just to make a sale. He was upfront & honest. He had a wonderful repor & we casually talked about our love for our pets. We shared photos of our beloved dogs. I told him that i would definitely do a review because it's not everyday your feel so welcomed in an automotive place & not just like another customer. I highly recommend this location & i will continue to patronize this location. read more

Can't say I'd recommend the place. I went for an oil change, but they didn't tighten the drain correctly so I woke up the next morning to a pool of oil under my car. I took it back and they fixed it (after waiting an hour), but there was another leak from something else they didn't do correctly. The next day I took it in again (and waited another hour). This review is just based on that: having to take my car in three times to get a simple oil change. Well, that and the fact that I now have oil stains on my driveway that I didn't have before. After this, I felt I was more than a little inconvenienced. I politely told the manager that I felt some compensation was in order for my 2 hours of time (I was thinking like $20 back on a $70 service). He informed me that it took so long because my car takes longer to get to the oil pan. That seemed like an odd thing to point out. Had it been done correctly the first time (or second time), I wouldn't be here at all. He then essentially ended the conversation saying I'd have to call his Manager and rather coldly gave me his number (and reluctantly, his name). Frankly, I don't want to spend even more of my time calling someone else and explaining the situation. I just won't return and recommend others do the same. read more

I am very disappointed. I have come here before but this time was different. The man I dealt with was so incredible condescending and rude. I understand he was wanting my best but he so absolutely out of line. He said "I want to talk to your dad". I am an adult and am capable of making a choice. He kept insisting on talking to my dad and was so aggressive towards me. I would not go here. There are a million places to go so pick anywhere else. read more