They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

Calm When Doing Work Attentive To My Car Did a difficult Job For Most With Ease I Recommend.read more

He is a terrific mechanic. Honest and punctual. Hiring him again very soon to install more…read morecomponents.

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

DO not get your tires changed over there as they went up 110% today Dec(my fault not asking)23…read more2025.i have opened up about them on every social media site I can.total disrespect for a long time customer!New faces there = very bad people!

I have been going to Karns for the past 10 years and realized I've never left a review. Karns is…read morethe only mechanic I will ever use, Jeff and the employees are so thorough, knowledgeable and informative for whatever is going on mechanically with your car. They explain in detail what is going to be fixed, the problem with it, and always look for the best deals for parts. The front desk lady is also very knowledgeable and explains everything you need to know perfectly. They truly are a business that will help you out when needed!

Right off the bat you can tell that the employees here are genuinely interested in fixing your…read morevehicle without trying to scam you. My truck was finished ahead of schedule for a fair price. Shout out to Jeff!

I had my classic 1989 Jaguar serviced and some repairs done here. I can not say enough for Matt and…read moreMark and their providing excellent service. They were totally professional and kept me informed of everything that was required to be done. Many parts had to be searched for due to the age of the car, but all were found. Nothing was overlooked and the car was returned with even the minor details, of which I was unaware of, repaired or replaced. The car ran perfectly. I recommend them very highly.....the best! Jack

They always do exactly the right work in the right timeframe and to perfect standard. Always…read moreexplain the logic of the repair, what went right, what went rong, what to look out for. No job too small and available quickly. And they bail me out if I screw up a repair I tried to do.

Paul's Service Center continues to impress me with their honesty, communication, and customer care…read more Chris was exceptionally patient, although I called several times and requested more tire prices, he still answered every question, and provided multiple estimates without hesitation. As always, they worked with me so I could order only two tires instead of four, and they also completed the maintenance my car needed. They accommodated my work schedule and had my car ready within a reasonable time. Chris even called to confirm prices with me when I asked about additional services like an oil change and filter replacement. I really value clear communication, and he delivered. Their prices are the best in the area, and you can always count on them to be honest. I highly recommend Paul's Service Center.

I took my car there for service..they were amazing,kept it under budgett ,even fixing a problem he…read morefound while test driving! Their commitment to their customers is definitely a plus. Locally owned... they picked me up when my car was ready..staying past closing to finish the fairly big job...love these local family owned businesses!

I found the dealership to be professional. The experience was polite, hands on, and accommodating…read more I will be highly recommending Ocean Honda.

WARNING TO POTENTIAL BUYERS -- Ocean Honda Group, Groton, Connecticut…read more I do not usually write reviews, positive or negative, but my family is dealing with a serious situation that others should know about. Using the Navy Federal TrueCar buying service, I referred a close family member to Ocean Honda Group in Groton, Connecticut, because I believed purchasing from a reputable dealership would be safer than buying from a wholesale dealer. Unfortunately, that belief turned out to be misplaced. In February 2026, my family member visited the dealership to view and test-drive a dark gray metallic Honda CR-V that had been advertised through the buying service as a 2022 model. She test-drove that specific vehicle and agreed to purchase that same vehicle based on the dealership's representation that it was a 2022 Honda CR-V. It was only later, in April 2026, after she had already made one payment and was approaching a second, that the dealership informed her the vehicle she had been driving was actually a 2020 Honda CR-V, while her purchase agreement listed a 2022 Honda CR-V. In other words, the vehicle she test-drove, agreed to purchase, and took delivery of was the 2020 Honda CR-V from the very beginning, but it had been presented and sold to her as a 2022 model. To be clear, this was the same vehicle the dealership delivered to her, registered, and placed license plates on. The dealership asked that the vehicle be returned so they could "remedy the situation." When we brought it back, the manager informed us they were waiting for the vehicle matching her contract VIN to be returned by another buyer. We asked how such a serious error could have happened, but no clear explanation was provided. Now, several days later, they are still waiting to recover the correct vehicle. Nearly three months after purchase, and after making payments, my family member is now without a car while this situation remains unresolved. The explanation given was that the two vehicle colors were "so close you couldn't tell the difference." That was difficult to accept, since one vehicle is silver and the other is dark gray. This experience raises serious concerns about inventory control, paperwork accuracy, and customer service. My advice to anyone considering purchasing from this dealership: Verify that the VIN on the vehicle matches all paperwork before signing. Confirm that the VIN matches your insurance and registration documents. Review every dealership document carefully. Do not assume everything has been verified correctly. Their advertising emphasizes trust, but trust must be supported by accuracy, accountability, and proper handling of mistakes. Based on this experience, I would not refer friends or family members to this dealership again.

John and Laura take pride in delivering really excellent service! And are great to work with! Fast,…read morereasonably priced fuel filler neck replacement on a 1998 Honda SUV. Other mechanics hem and haw about working on anything that's not new and shiny. CIC did the work, then washed the truck, detailed the glass, the cabin, even the wheels. Best service ever. Now I'm Proud to have them as the ONLY mechanics working on my vehicles. Truly outstanding!

Laura was amazing! Bought a car there, she fast tracked the registration and made sure I was…read moreregistered and on the road in less than 48 hours! Phenomenal family company experience!!

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

Quick Easy and friendly service! Scheduling online got me in n out speedily And a nice enough…read morediscount to stop for a donut and coffee on my way home! (Practically as though it was their treat At this Meineke they always do a little extra, too. Using their skillful powers of observation on tread wear, exhaust potential issues, etc., along with a printout of potential upcoming necessary needs for your car. This place was actually recommended to me by a retired competitors retired mechanic‼. High praise, indeed. I for another one will be loyal customer for them and highly recommend to any and all who need car repair work done. Pricing is very fair , excellent value and friendly, too. Best of all-? Their outstanding level of service.

Excellent service, very professional, respectful, and kind. Brought my car in for an oil change and…read moreasked them to take a look for a noise that I was hearing (the "Subaru rattle" - iykyk). The price for an oil change was very reasonable! They also found the rattle and fixed it, and wouldn't let me pay them for their extra time and effort related to that. Excellent customer service, and this is definitely my new favorite oil change / car care spot.