Would be worth the trip if their hours were reliable, but they can't even keep bankers hoursread more

This place use to be 2 building that offered mower repair and a bunch of other items. It is now 1…read morebuilding but they still have all of the basic hardware items available. This place is pretty close to me and if I need something simple for a project I pop in for a visit. Seems pretty well organized and easy to find items.

Super nice and welcoming staff who knows their stuff. My go to store for all things house and…read moregarden. They even helped me overcome my fear of power tools. Zoom, zoom!

Friendly service and always has I seem to have what I need. No long walks up and down endless…read moreaisles to find something! They have local gift items too?

Great service and selection of materials. Always my go to store for my home remedies.read more

Great old time hardware store. They probably have one of everything hardware related.Fun to shop…read moreand the guys working there were very friendly and helpful.

Nice break from the big box store! I went here because this is the only store in the area where I…read morecould donate unused paint. I could have dried it out and disposed of it myself but why not let the professionals do it? I like this store it's almost nostalgic, the staff was helpful and friendly.

Literally one old guy checking people out who can't work the system and one guy greeting who was a…read morecomplete idiot and just stared while people stood forever in line ; asked him to get some more help and he just shrugged his shoulders .

ACE IS THE BEST!!! Ace is usually my go to for hardware supplies, but they were closed on Sunday. I…read morewent to the 2 popular big box stores and could not find one employee to help me. I was looking for a component to fit a chandelier, and even brought the fixtures to make it easier for the associates. With no assistance; I purchased parts that I felt could work... wrong. Went to Ace in East Point and got assistance immediately. Tommy was so patient and helpful. From now on I will save my time, money, and peace. I don't mind the Sunday closing. I will plan accordingly. Thanks ACE for valuing the customer.

Ace's staff is superb. Knowledgeable and friendly. Compare this to any experience at L or HD…read more Every year they sell our community's community cat charity calendar and they always sell out. You can depend on Ace for sure. Thanks, Robert and staff!

One garden lady just standing around and if you ask her something she says I don't know ma'am…read more Get in the back if you don't want to assist us-don't be lazy This is why I do pick up At any rate I love getting what's needed from here. The summer set up displays are so nice I keep purchasing things I don't need but make the me work! It's in the neighborhood too so it's convenient

Last week I purchased a toilet and also paid for installation (they contract with Angi). The toilet…read morewas not the right length from the wall so the installer was unable to install. As soon as he left, we returned the toilet. They did not have the size we needed, so we asked for a refund. It took a while, but they issued me a receipt stating that it was going back to my American Express. However, the receipt was only for the toilet and not for the installation. When I inquired refund about the installation refund, I was told (by Federika) that it is automatically refunded. When the refund did not appear on my card, I called the store over and over again all afternoon. After AI said it would connect me with someone, the phone only ring and ring. I tried 20 times and each time it rang at least 20 times. Never an answer. I called Lowes Marietta and someone answered right away. They said everyone complains that they do not answer the phone there. They tried to help me by giving them the name/number of the district manager. His voicemail message box had not been set up, so I could not even leave a message. I called Marietta again and they gave me a different number to someone named Tally. I left messages a few times with no call back. The next morning I tried calling again and had the same results. No one answered at the store. I had to finally drive there. They went and got somebody named Jacob who told me he was one of the managers. He looked at my receipt and said it's already been credited to your account, contact them. Then told me that they never refund for installation. I said it was an installation that never happened because it was the wrong toilet. Told him of my experience of no one answering the phone and he just stared at me rudely. I also watched him refuse to replace another customers dead plant. Not a huge plant, a small plant. He was also was rude to her telling her she never bought it there, even though she was trying to explain that it was on her Lowe's card. She was also a senior citizen like me. On my way home, I contacted Lowe's corporate office, who initially told me that they do not refund installations. I said, "but the installation never occurred and the plumber they sent said they would refund". I added that if they do not refund installations that do not occur, why is it such a secret? She was very kind and helpful. Ultimately she checked into my refund for the toilet and connected me with Angi for refund of the non-installment. All of this took me almost 24 hours to resolve, including a trip back to the store. There are a lot of similar stories on here about this store. You are warned. They obviously know about the problems at this store, but do not address them.

I'm a fan of Shep's Midtown Ace and Ace Hardware stores in general. As opposed to big box home…read moreimprovement retailers like Home Depot and Lowe's, Ace stores are smaller and really exude a more genuine and authentic neighborhood feel. Generally, I've found the folks at Ace to be more accessible, knowledgeable, and helpful than those at the bigger stores. Shep's Midtown Ace is no exception. Shep's Midtown Ace opened in January 2015. I watched from across the street, from inside my dentist's office, as this place came together. It's certainly one of the nicest-looking Ace stores I've seen to date, especially in terms of its facade. Like other urban and in-town Ace stores, they efficiently pack a lot of useful inventory into the store. This one has two levels. The store is located at the corner of Juniper and 7th. Free parking is located inside the deck next door. Enter via Juniper. You don't need to enter any of the gated areas inside the deck. There are street-level spots reserved for Ace customers that will be on your right just after entering the deck. You don't need to grab a parking ticket or anything. I came here needing a tool to replace a recessed light bulb in a high/vaulted ceiling (about 14 feet high). Shortly after I entered the store, an employee greeted me and asked me if I needed help finding anything. I told him what I needed and he told me exactly where I could find it in the lighting section upstairs. The bulb changing kit has a telescoping pole that extends to 11 feet and three attachments: one for recessed and track lighting (a suction), one for standard incandescent bulbs, and one for floodlights. It cost $27.21 after tax which I thought was a little pricey, but not excessive (otherwise, I wouldn't have bought it). I was satisfied with my experience and will definitely return. I like this and the other Ace Hardware near me (Bates Ace Hardware on Howell Mill) about the same. They're both good.

I have been to Shep's Ace a few times now since I moved in nearby. Every time I come in somebody…read moregreets me near the door and asks if I have any questions or need help finding anything. I recently went in for advice on how to mount a tv into metal studs and Mark talked me through the different options I had and gave me his recommendations afterwards - it was all I could've asked for and more. I definitely recommend coming in for all of your handy needs. Plus they have free parking right around the corner!

Close to home when I need something Staff is there when you…read morecan find them So many smiles when I hit the door (love that)! Good selections per HD and the value is you pay for what is needed

I come here ALL of the time for my own projects and our rental. Spending tens of thousands of…read moredollars. Today the older lady in self checkout while I'm waiting for HELP, is ringing up 2 adult males order which contained 13 items. WHY??? There was nothing wrong with them and should ring up their own items like I did. She knew I needed help and proceeded to ignore me and keep ringing up their MANY items. Did she not trust them. Please retrain. Self checkout is just that. You don't scan people's things while others wait around for you. Ridiculous especially when on your lunch break!!!