Wow! First time here since before the holidays. New menu happy hour and price fix choices. We r so…read moreimpressed!! The food was incredible and the service was great. Very happy to see the changes!! Well done

We came to this restaurant for our one year wedding anniversary and we're very disappointed by the…read moreservice. We weren't checked on by the wait staff once the entire meal other than to drop off our food. Our entrees took over an hour to be served even tho the restaurant wasn't busy. We got our rolls and one of them came out raw in the center. The bread that came with our appetizer was stale to a point that was hard to chew, our lobster was overcooked, our crab was undercooked and so was our steak. Our steak which mind you was very expensive was served on a plate that was garnished with nothing but a singular jalapeño and two pieces of pork rind to which you can tell the steak was slid onto the plate because they didn't bother to wipe the plate off. We ordered a medium steak and ended up with something that was rare, maybe, medium rare. To top it all off we spent the night in and out of the bathroom from what we suspect was the crab. Would not recommend, this restaurant was very disappointing, one star.

We came here for happy hour after hopping around the Blackhawk casinos. Half off all pours and…read moresnacks at happy hour, which was awesome. The self serve system takes a bit to set up, and multiple members of our group chat trouble. A staff member did provide assistance, and comped a beer when the pour was off. All of the beer selections were local and there was a good variety. They even had wine and cocktail selections. I'm also not sure what caused it, but a majority of our beers were foam. We ordered tacos and tater tots and all were amazing. They also had some trouble with their payment processing system, but eventually figured it out. This is a new spot with some kinks, but once they get those figured out, this is going to be an amazing spot!

New fun idea for an outdoor self-serve beer garden with a hot dog cart across the street from the…read moreentrance to Ameristar Casino. 12 different beers on tap, 4 wine, a bit of a lengthy process to Place your first-ever order. Remember, this is self-serve for a full beer, not a self-pour where you can sample different beers. All-outdoor seating, a few fire pits, and a band stand for a fun night out. Open only 2-10 pm Thursday to Sunday, targets weekend crowd and closes early enough so self serve doesn't become late-night drunk serves Give it a try- looks fun, and be patient as they figure out how to make everything work right!

We appreciate Robert for his excellent service! Recommend…read moreNew York Strip to everyone here, the side dishes are also better than expected

Honestly, we didn't expect much. We wanted breakfast while out for a drive and we could go north to…read moreNederland or south the Blackhawk. Our destination was closer to the south so we opted for Blackhawk and Lucille Malone's. My experience with casino food has not been great but we figured it would sustain us, at least. Were we pleasantly surprised!! I got a skillet with sausage, hash browns, peppers and scrambled eggs smothered in Colorado green chili (if you've never had it, get it!) and my wife had the breakfast burrito smothered in green chili. Both were excellent! The service was friendly and attentive and the atmosphere was welcoming and interesting as the location (Gilpin Casino) was originally an historic hotel supposedly haunted by Lucille Malone. We would definitely recommend!

Love to eat there when we head up to visit the casinos at Blackhawk CO. Coming from Hawaii, we…read morelove their Asian flare dishes created by their chefs. As long as we can get in to eat before 11:00 P.M. we will always go straight to their Wok items for our dining pleasure. Copied their menu and attached it below. No matter what you order here (as we have tried them all), if you love Asian cuisine as we do, you will not be disappointed. WOK TONKOTSU RAMEN* - 19 Pork Chashu, Pork Broth, Green Onions, Soft Egg, Bamboo Shoots, Bean Sprouts, Pickled Ginger, Nori, Black Garlic Oil SHOYU RAMEN* - 19 Grilled Chicken Chashu, Chicken Soy Broth, Green Onions, Soft Egg, Bamboo Shoots, Bean Sprouts, Corn, Pickled Ginger, Nori, Garlic Chili Oil MISO RAMEN - 18 Grilled Tofu, Miso Vegetable Broth, Broccoli, Spinach, Green Onions, Bamboo Shoots, Bean Sprouts, Pickled Ginger, Nori, Garlic Chili Oil KUNG PAO - 21 | 22 | 24 Spicy Asian Sauce with Peanuts, Bell Peppers, Onions, Zucchini, Chili Peppers with Jasmine Rice Choice of: Chicken 21, Shrimp 22 or Combo 24 KIMCHI FRIED RICE* - 18 | 21 | 22 | 24 Korean-Style Fermented Cabbage, Garlic, Ginger, Fried Shallots, Sambal Oelek, Fried Egg Choice of: Veggie 18, Chicken 21, Shrimp 22 or Combo 24 LO MEIN* - 18 | 21 | 22 | 21 | 24 Stir-Fried Egg Noodles, Garlic-Ginger Soy Sauce, Carrots, Cabbage & Scallions Choice of: Veggie 18, Chicken 21, Shrimp 22, Beef 21 or Combo 24 The last two times we were there, we had the pleasure of enjoying Rahul as our server. He was professional, very pleasant in conversation and a kind and humble server for us! Plus, they are open 24-7, so you have a great dining experience opportunity no matter when your stomach starts growling.

I would give this place a ZERO if I could…read more Do not order the breakfast burrito. When our Server brought ours, I thought she had the wrong food. I have NEVER seen a breakfast burrito look like that. It was HORRIBLE!!!! We scraped the green stuff off and did our best to eat it (I hate wasting food). I picked the egg and some of the hash browns out from the inside and that was all I could stomach.....I'm paying for it today The Manager was RUDE and said that because my husband ate more of his (inside mainly) he wasn't going to take it off.....really?!? He didn't offer us anything else and basically tried blaming us and the Server.....we will NEVER go back. There was a young girl who ordered her food to go and her hash browns were burnt. Back in the day, this place was always packed. Tonight, during the dinner hours, they had SEVEN tables. We paid $4.00 for a glass of soda that we didn't even get a refill on. Avoid this place!!!

Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

My partner and I had the best anniversary weekend at Monarch! We booked a King Spa Suite which came…read morewith a large jetted tub overlooking the mountains. We are both short ('5, "4) and we're both able to soak at the same time. Our room was spacious and the king bed was so comfortable - it was awesome! Staff were so nice and kind throughout our stay. Pros: Free Parking for all (not just those who stay here), luxury on a budget, free soft drinks and coffee/tea on the casino floor, kiosk check-in available Cons: Food options weren't my scene. The choices were a buffet, 24/7 diner, steakhouse, or a taco bistro. We opted to eat at Jinya Ramen at Ameristar. Also, I was unimpressed by the sparse new player rewards.

Love the Horseshoe, just wish it was so expensive and didn't nickel and dime you at every meal…read more However, great hotel, deals and food.

Terrible service from mgmt. The hotel is generic. No whistles, no bells. Rooms need major facelift…read more Lights and outlets in the rooms don't work. Explanation by mgmt, it's a safety issue. Had to bathe in the dark. The casino is ok. Very clean. Restaurants are ok also.

The service provided by Danette was awesome. The lunch menu was full of very interesting choices…read moreall made from scratch nothing is frozen. We selected the Colorado Cobb Salad, Blackened Shrimp Tacos and Soy Glazed Salmon Salad. Eating our selections in an establishment from the 1800 's was over the top. The plating of each selection combined with the taste is truly an amazing treasure. If you're up in Central City do make your way here for some GREAT FOOD AND BEVERAGE!

If you are going to the Bar to see the Face! For what ever reason. Go across the street from the…read moreTeller house and pay for the tour. Allen is the tour guide, you will truly get the experience you are looking for in making you trip to see the art work from him and his tour!

Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

We took advantage of the HOT STREAK, COOL DEALS Ameristar promo for a 3-day staycation in Black…read moreHawk. It was nice to get away for a few days and see/do something fun. Some pros and cons from our stay (room 1014): PROS: - the promo included lowest room rate and $20 dining credit per day. A genuinely good deal for the price - the restaurant offers on site are pretty decent, varied, and reasonably priced for BH - staff was 50/50. Literally half were welcoming, knowledgeable and friendly, while the other half was borderline rude or incompetent - the amenities were a nice perk, including a rooftop pool, and two hot tubs (1 indoor 1 outdoor) - the room and bathroom were very spacious with both a shower AND a garden tub - there were public restrooms available in the hallway - the casino floor feels spacious and there is a good variety of slot machines and table games CONS: - Communication in general is very lacking: When we walked into our room there was no literature to showcase on site dining options, WiFi password, or amenities' hours/logistics. The room service menu is not available in the Penn app nor is much information provided about one's stay. We finally found a brochure at the front desk when we went to inquire about where to find a "do not disturb" hang tag (the app live chat was useless for any room information). Room service is upon request only, that info is also not available unless asking a front desk attendant. I requested a Penn play card for gambling, the attendant did not explain how to use it, so it took us two days to realize the card must be inserted in the slots the entire time you play to track usage. You can remove it only AFTER you cash out. - It's extremely frustrating to use the Penn play cards at the machines. We had to constantly try again and again as most readers do not see a card has been inserted. Some machines we completely gave up on... - The room was TIRED (both beds had mattresses which sunk from damage/overuse, both headboards had peeling faux leather behind the pillows, there was random scotch tape on the walls and some holes/dings, the toilet's door jam was coming loose from the wall, bathroom was not extremely clean (heavy dust coating on baseboards, hair on bathroom counter, etc) - Of of 6 elevators to the tower: 4 had broken LCD screens (making it difficult to determine at which level the car would stop), 2 made very concerning cable car noises (we begun avoiding them), all 6 were unsecured (guest key card access on cars was disabled; letting ANY casino patrons access the room floors) - the pool deck has posted adults only hours (daily 7-11pm) however, despite various staff walk through a dozen children were still splashing about at 8:30pm on Friday night - the vending machine on the pool deck was out of service and drinks ordered poolside through the QR code available on tables was not delivered to the pool deck (despite note of location in order) - the ice machine on floor 10 was out of order and no microwave was available in the rooms (or in the vending room) making it impossible to get takeout if one got tired of in house options. A microwave in the vending room would be a great addition - ambient music in the casino was great mid-week throughout until on Friday night at around 8pm it was set to blast and was along with the ambient slots noise it was no longer enjoyable. We left the floor shortly after - wait staff on the casino floor was scarce both on weekdays and weekends. It didn't seem they were circulating much, and when they did come by, they often skipped us (we are not big drinkers, so it was fine for us, but it left us feeling un-welcomed). Interestingly enough, for both drinks I ordered during my stay (handed a $5 bill for tip) I was asked if I wanted any change back :-/ - the floral scent that's pumped through the AC units on the casino floor can quickly become overwhelming and a bit nauseating. I understand casinos do this to cover up odors and have a 'signature scent' however a lighter less floral aroma may be a better choice Overall a good value for us (over low-occupancy days and with a good promotion) and a change of pace for a fun few days away from the hustle and bustle of city living.

Lady luck is always a comfortable spot for me and my boyfriend to stay whenever we go to Blackhawk…read more It doesn't have all the glitz or the glam and then it's not as tiny as some of the boutique or more private casinos as far as lodging this has been good for us so far as we're novices with gambling and not trying to change that we enjoy having fun. And then going back up to Denver. Michaela is one of the front desk representatives within both horseshoe and lady luck and she just happens to be amazing. There are a couple of others. I just don't know their names but certainly Michaela Amanda they are extremely customer service oriented. George at the VIP lounge is heaven sent. We always have a good time when we come. I'm packing right now and so should you.

Room was clean, but this place isn't that great. They advertise that the amenities include a…read morerefrigerator and microwave. Microwaves are $25 a day to rent. We didn't have an ice bucket in our room and had to call down for one. The shower does not get that hot, which is frustrating. At check-in the lady didn't know how to work the key card machine. She only gave us one key card and it expired the next morning even though we were scheduled to be there for 3 days. There was a huge line, so we tried using the kiosk and it would not register either of our id's. So we got back in line and waited 20mis to get new keys (she was understandably checking in new guests, it just sucked to wait when we had somewhere to be and this could have been avoided in the first place). We ordered food from the room and payed for it with our card, but they also charged it to our room upon check out. The person at the front desk didn't know how to erase the charge, but called their manager who over the phone said they would take care of it. There are a few unsavory individuals that run around the motel. A girl and her guy friend that were literally rolling off of nitrous that she was actually carrying around in her arms going floor to floor during check out time. So...that was interesting. There's not a store or anything nearby, so if you needed something extra, other hotels in the area will actually have something. Also, there are some weird smells coming from the hallway near the elevator on the check-in floor.