What an absolute horrible experience.
Wanted to take my daughter bowling on a Sunday. Looked at the website and there's no league on Sunday so I thought it would be fine, but to be safe I called, during business hours, and got the answering machine. (So there's still people that use those!). Having lived in Delaware for 6 years now, I knew better than to leave a message and expect a call back, so we just went.
Guess what. Sign on the door. Tournament. Sorry.
So we went to their Family Fun Galaxy. The dimly black light lit hell hole attached to the bowling alley, where customer service goes to die like a distant world swallowed by a black hole.
Following posted procedures, I buy a card to play games. It didn't work. When I inform the Customer Service Engineer at the counter, she is incredulous and asked me if I inserted the card correctly, describing, incorrectly, how to do it... I assure her that my IQ is definitely sufficient to operate a child's arcade game, using one of those new fangled "smart" cards, but she didn't believe me, and tried the game for herself. Convinced that it must be the machine, and not my card, she then finally used a special, apparently magical and revered "manager's card" to coax the machine to dispense the coveted balls so we could enjoy a game of consolation bowling. (Though part of our turns were missed while I explained, using english, and pantomime that would win me any charades game in the state, that we were trying to play a TWO PLAYER GAME!)
Next (different) game... same issue. I then learned that replacing a card with another requires a manage. This particular manager, must have been summoned from two counties over, but finally, after her arrival, she disgustedly threw my offending card into the used card basket, (To become someone else's problem on another day) and I was blessed with an operational game card.
Time for bumper cars. After we mounted a search party for an employee to admit us to this stellar attraction, (and after asking the CSE to send someone over, which never happened) a few moments of Family Fun was finally had!
We played some games, using my new, improved, and miraculously functional game card, and amassed hundreds of tickets, but when it came time to run them through one of the two counters, one was broken. The other had a line 3 totally funn'ed our families and thousands of tickets deep. No matter. Family number one filled the machine up to inoperable status, indicated clearly by the "FULL" sign flashing in front of their faces each time they tried to insert more tickets.
My kid wanted something that cost, at most, 1/3 of the amount if tickets we had, but after explaining the nonfunctional status of both machines, (and pointing out the two families trying to Make the Machine Great Again, by continuing to attempt to stuff tickets into a machine that was flashing a "Full" sign at them, the CSE, not taking our word for the excessive amount of tickets required for our Inequitable exchange, began to count them by hand.... but then inexplicably stopped 1/4 of the way through to attend to other customers.
Patience worn beyond thin.... basically through, we left the tickets on the counter, and with a promise to my kid to buy her the same trinket at Target later, we exited the establishment, a bit poorer in cash, but more importantly, at a loss of time that we'll never get back.
Basically, this poorly run shit hole sucks! read more